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Grow your Amazon business with the best tools for optimizing listings, managing ads, improving your feedback and much more.

246

LISTINGS

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1084

REVIEWS

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That Guy

That Guy

2 years ago

What about Amazon’s own policy stating that images on Amazon can be used royalty free?

When a detail page is created, it becomes a permanent catalog page on Amazon.com that will remain even if the creator’s inventory sells out. Additionally, when you add your copyrighted image to a detail page, you grant Amazon and its affiliates a non-exclusive, worldwide, royalty-free, perpetual, irrevocable right to exercise all rights of publicity over the material.

Pete

Pete

2 years ago

We are having this exact same problem at the moment. We did $1.8 million with Amazon in 3 months and now we are suspended indefinitely. We had to let staff go because of our revenue drop.

We had a customer/seller actually buy hundreds of one product claiming authenticity to try and increase our metrics past the threshold because we were selling it cheaper than them. They threatened to take our business down and Amazon did nothing and would not block the buyer from us. Eventually we had to stop selling the item. After this, we received 6 infringement claims out of nowhere. One responded and removed the complaint, the other 5 have never responded to us in a 6 week period.

We are completely stuck and did not realise this was apparently such a common theme!

What a nightmare

Craig

Craig

2 years ago

Hey Pete, If you are still stuck, I think I can help you. Let me know the best way to reach. Take care, Craig

David A. Self

David A. Self

2 years ago

This isn’t just an Amazon issue this is a U.S. nationwide issue because of failed government policies within the USPO. Many times you will see works, publications and products claiming to be trademarked, servicemark, copywrited protected, U.S. Patent Pending then you check with the USPO they have no listing or such or any application filed on such; but, that’s to our failed representatives in Washington they have this act called Rights to Privacy, and the USPO can’t investigate any wrongdoing. Isn’t it great we live in a country so scattered brained from false and misrepresenting works. I am an Amazon Associate, and my advice is do your own investigating before acting because if you think you can depend upon rules and regulations from any U.S. bodies forget it they are too stupid and lazy to act on our request. I don’t think Amazon as ones put it is the issue, I think these states government have told Jeff Benzo what he can and can’t do, or close their doors to those particular states. Alabama is a great example, the state is so broke from corrupt internal government they have forced an Amazon tax upon all delivers to Alabama at twice… Read more »

Gary

Gary

2 years ago

Chris… Your article misses an important defensive step. Counternotice TO Amazon. And it must be done in a very short timeline

https://www.dmca.com/FAQ/What-is-a-DMCA-Counter-Notice

This is assuming it is a false claim and the claimant will not bring suit, which fake trolls don’t.

Britt

Britt

2 years ago

Fantastic expose from someone who knows first hand what’s going on at Amazon. I am also an Amazon account manager for various companies and brands (I don’t like the title consultant for whatever reason) and I see this becoming such an exploited weakness for sellers that what is coming down the pipe next? Amazon seller account insurance! You’ll soon be seeing financial institutions collecting a monthly fee from fear motivated sellers to guarantee their bi weekly payout should they get suspended and some sort of legal team to help reinstate seller status and draw up action plans etc. crazy as it sounds it equally sounds more and more necessary……

Britt

Britt

2 years ago

No way! Wow that was timing lol thanks I hadn’t seen this!

R L

R L

2 years ago

Recently received a notice for an asin I had listed

“We received a report from a rights owner that you are listing counterfeit products. Sellers on Amazon.com are not allowed to create listings or detail pages for counterfeit goods.”

I had listed (quantity of 1) it but never sold any units. Purchased at legit retail store.

Do I have any recourse if the rights holder wont remove?

Seems odd to get a counterfeit claim on something never sold.

Joanne

Joanne

2 years ago

It’s not surprising that this is happening, however, the much bigger issue is the actual copyright infringement that IS taking place. Amazon has a duty to enforce the Digital Millennium Copyright Act and it makes sense that they would err on the side of caution to prevent lawsuits being brought against them. Hoards of sellers operating out of Indonesia, China and various other countries (outside the US) with loose copyright enforcement are using images taken directly from eBay (and other websites) without permission in order to re-sell the products on Amazon. They are essentially acting as a broker and profiting with huge mark-ups. While there is nothing illegal about drop-shipping, it is ethically a questionable practice as the buyer is unaware they are purchasing from a third party and paying three times (or more) what the product is actually valued at. Amazon does act on complaints, however, the process is slow (1-4 weeks) and aside from removal of the intellectual property, I have not witnessed any immediate action taken against the sellers accounts as they continue to operate Amazon stores.

Andy Geldman

Andy Geldman

2 years ago

We’ve just published a follow-up to this post, covering Amazon’s changing attitude to these claims, how to create a Plan of Action, and filing a DMCA counterclaim.

How to Fight Amazon Rights Infringement Claims

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