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There are some good points here. It is true that an escalation should not be considered until a seller is 100% percent sure their POA is correct, and that they have resolved any & all issues that caused a suspension.

Overall the information here is misleading. Escalations are almost never a good idea – Jeff B. escalations are definitely never a good idea. Once a POA is denied by this team, reinstatement is 100% impossible – you’ll only receive the same message if you continue to submit appeals.

Requesting a senior manager does nothing to help your case either – if you have had success this way in the past, it’s purely a coincidence.

sue

sue

1 year ago

Well then how should we get our accounts reinstated?

Randy

Randy

7 months ago

I guess I also had a coincidence. It is never impossible to get reinstated with Amazon, just a matter of jumping through the hoops.

Brandon Sanchez

Brandon Sanchez

1 year ago

OK so which is it? Chris noted his previous experience at Amazon. Respectfully, what basis are you speaking from Kristen? As noted in the post, many sellers have their entire income from selling on Amazon, so obviously it’s beyond important to be correct when gathering information. I’m sure many readers as well as myself are grateful to find as much CORRECT information as possible. I hope that both Chris and Kristen will follow up and reach a consensus. Again, grateful for the information just needing more clarity.
Thank you

Moe

Moe

1 year ago

Hi,

Great information on this blog. Very helpful. With that being said, we were wrongly suspended for forged invoices. We wrote our POA along with invoices and showing bank statements as proof of payment and a letter from our supplier. We’ve sent this information about two weeks ago to seller-performance. We have yet to hear back from them. In fact, we haven’t even received any notification that they received anything. Would it be the right time to e-mail Seller Executive Escalations to take a look at our POA and supporting docs? Your help will be much appreciated.

JEKOB DOW

JEKOB DOW

10 months ago

Hi Hello I opened an account at Amazon, and they opened the bill to me and a quarter of an hour later they suspended it. After they charged me $ 40, I gave them a notarized certificate for the passport, and they wanted a permit for electricity or municipal taxes. At this stage I did not understand what they wanted, He told me that I would close the account and then open a new account in an orderly manner, but then they told me that they no longer answered my emails, and they really did not answer me anymore, and that’s what I did, so I opened a new account and submitted everything in an orderly manner. Here they opened my account. They charged me $ 40 and after fifteen minutes they suspended my account because they saw that this account is connected to the previous account, which is not I do not want to sell Amazon, and here they wrote to me, we do not answer your emails. Question 1 – Is there anything to do and if I bring them the documents they wanted then they will open the account to me or they have already marked me… Read more »

Art

Art

4 months ago

My account was suspended 6 months ago for IP violations and during this 6 months I wrote a few POAs, but always received the same response from Amazon
“Thank you for your message. We cannot accept your appeal because it does not address the report we received from the rights owner. Please provide the following information so we can process your appeal– Proof of product authenticity (e.g., invoice, Order ID, licensing agreement, letter of authorization). It must clearly prove that your products do not infringe any intellectual property rights.”
I could not provide any of those documents required, because I did not have them. After 6 months all of the IP violations have been expired and now my account shows 0 IP violations. Do you think is possible to reinstate my account, now?
Thanks

Art

Art

3 months ago

Okay, since this website is closed I guess and there was no response to my question, so I am going to answer to myself.
Dear Art Amazon is a bully corporation so don’t waste your time and energy to reinstate your account, because they are in a process of eliminating small third party sellers. Just go find another job for yourself and be happy in life. And never hope to get an answer to your problems from anyone, but yourself. Thanks for contacting myself for my Amazon problem.

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