Unlocking Amazon’s Restrictions: Categories, Brands & FBA

Unlocking Amazon's Restricted Categories

This post is by Lauren Carter, digital media manager at ProfitSourcery. Her experience selling on the Amazon marketplace helped guide the development of ProfitSourcery, a retail arbitrage sourcing site for Amazon sellers. ProfitSourcery finds products you can buy from online retailers and sell on Amazon.com and Amazon.co.uk for a profit after Amazon’s fees.

There are millions of products available from the Amazon marketplace, many of which you can sell as soon as you sign up for your Amazon seller account. But for some products you will find various restrictions in place.

These restrictions allow Amazon to control who can sell those products, and ensure customers are getting the very best experience from the site. Amazon wants to do as much as possible to prevent the sale of counterfeit or poor quality goods, as well as ensure only the very best sellers are able to sell certain products.

Some of these restrictions can be overcome quite easily whilst others will be very difficult to get around, and some are not flexible at all. We’ll discuss the different types of restrictions and what you can do if you wish to sell a restricted product.

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Restricted Categories

There are many product categories you can sell under on the Amazon marketplace. Some sellers choose to specialize in just one or two but many will spread their inventory across a range of categories. You’re probably aware that some of these categories are restricted or “gated”. This simply means that you need to ask Amazon for permission to sell products which fall into that category.

Many sellers will shy away from these categories thinking they need to be a very experienced seller to gain access but in reality the application process is generally very simple, and as long as you follow Amazon’s rules you should have no trouble getting permission.

In the ProfitSourcery dashboard, products in restricted categories are highlighted so that our customers know whether they need to apply for permission from Amazon before they can sell them.

ProfitSourcery Dashboard

Many of the restricted categories are gated because the products are particularly vulnerable to counterfeiting, and Amazon wants to protect its customers and reputation. As long as you can prove that you are buying products from a legitimate source, and you are able to follow Amazon’s guidelines, there’s no reason you shouldn’t be able to unlock these potentially money-making categories.

To start the process you need to contact Seller Support, and can do this through the link at the bottom of any page in Seller Central. Then select “Products and inventory”, “Issue with listing products” and then tick the box for “Trouble/difficulty adding or viewing a product”. You will then see a link lower down to apply to restricted categories.

Applying to restricted categories

Build up a good reputation

Firstly you need to be a pro seller, meaning you pay the monthly subscription fee to use the Amazon marketplace. Application is not available for “Individual” (US) or “Basic” (UK) sellers.

Secondly, if you have no experience selling through any platform you will struggle to complete the application as Amazon will want to see some of your sales history to show you are trustworthy. If you have been selling on Amazon for a few months with good sales history and positive customer metrics you should be fine, and if you are selling through FBA then you shouldn’t need to wait long at all.

As an example, say you run a business selling beauty products through your own website, but want to start listing your products on Amazon. You will need to show Amazon that you have had success selling these products through your own site.

But if you have no online sales experience at all, it would be best to start selling some products in an open category to build up your customer metrics and get some positive feedback under your belt. The quickest and easiest way to do this is through FBA – that way you will not need to put in so much work, and your metrics are guaranteed to be great as long as you are selling good quality products.

Have stock ready

If you want permission to sell in a restricted category you need to have stock ready to go for that category. Amazon won’t grant permission to somebody who is thinking about selling in a category some time down the line, but doesn’t have a source of stock yet. They need to know that you are ready with stock from a genuine supplier.

You don’t need to buy huge quantities if you are unsure of being successful, but you need to have something ready to list. If you are concerned, speak with your supplier, explain the situation and make sure you understand their refund policies. Even better, have a look at the prices for your products on eBay. If you cannot get permission from Amazon (although this is unlikely) you can always sell your goods elsewhere.

The products you have when you first apply don’t need to be from the supplier you intend to use long-term. As long as they are a reputable supplier you should be fine.

Understand the requirements for the category

Just because you have successfully applied for one restricted category doesn’t mean another category will be just as easy. The requirements for getting approval in each category differ and Amazon can change these requirements at any time.

For each category you can click through to see the requirements before you begin your application. If you ensure you have everything listed in the requirements page before you start the application process you should have no problems. (Note: The screenshot below is taken from Amazon.com; the process is the same for other Amazon marketplaces although the categories differ.)

Restricted Categories

When you begin the application process you only have two days between each step to submit the requested information before your application is cancelled. If you make sure you have everything you need before you start, the process will run a lot more smoothly. If you are at all unsure about any of the requirements contact Seller Support first to ask for clarification.

Providing images

For some categories you are required to submit up to five product images to Amazon before you can gain approval. These images can be of any products within the category but they must meet Amazon’s image guidelines. All images must have at least 1,280 pixels on the longest side, but 2,560 pixels or higher is preferred.

Images should show the actual product, not an illustration, and should not show any accessories or props which are not included. Your product should take up 85% or more of the image space. Borders, logos and watermarks are not allowed, and the background needs to be pure white. The images can be .jpg, .png, .gif or .tif format, although .jpg is preferred.

If you can find suitable images from your supplier (or even images which are already on Amazon) you can submit these, providing they comply with the guidelines. If you cannot find suitable images you will need to edit those that you do have, or take your own original photos. You don’t need to be a professional photographer to do this well, and there are free software solutions which can help you clean up images. You can use these tools to remove shadows and ensure that the background is pure white.

Providing invoices

For some categories you will need to submit invoices for the products you have ready to sell. This allows Amazon to check that you have acquired the goods from a reputable source. The requirement is usually for three invoices from different sources. You cannot use store receipts but packing slips should be sufficient providing they show the products, quantities and supplier details clearly.

The invoices need to show your business name and address, the quantity of products you have purchased and your suppliers name, address and telephone number. You can black out cost prices and payment information if you wish. If your business is based on retail arbitrage, then you will need to purchase your products from a store website to obtain an invoice rather than a till receipt.

Flat file upload

For some categories you will need to submit a flat file of the products you intend to sell. A flat file is basically an Excel spreadsheet which you can upload to Seller Central to list your products in bulk rather than listing each one individually. Amazon provides flat file templates for each category. All you need to do is download the file for the category you are applying for, and fill in each column correctly with your products.

You will need at least five products for this, and in certain categories some of them will need to be parent/child products. That means products which are the same apart from one key variation such as size or color. Say, for example, if you wish to sell t-shirts your parent listing will be for “t-shirts” and your child listings might be a range of sizes or colors. You need to show Amazon you understand this process of listing variations of products, and you won’t go and create multiple listings where they are not required. The template you download from Amazon is easy to follow and includes full explanations of exactly what is needed in each column.

Getting permission to sell in a restricted category is not difficult as long as you follow the guidelines above, and any additional instructions from Amazon.

Other Amazon Restrictions

There are other restrictions on products sold through the Amazon marketplace which are not negotiable, or significantly more difficult to get exceptions for. If you create your own listings to try and get around one of these restrictions you will end up with a policy violation, which is extremely damaging to your account health. Or you may even be banned straight away.

Make sure you know what is and isn’t allowed because not knowing is not an acceptable excuse.

Restricted Brands

There are a number of brands which you are not able to sell on Amazon. These brands are restricted for a number of reasons: they may be particularly vulnerable to counterfeiting, or the brand may wish to keep their products exclusive elsewhere.

There is no official list of restricted brands but there are many that have been put together by sellers that you can find online, here’s an example from The Selling Family. These are mostly big-name brands such as Apple, MAC Cosmetics or Burberry. For some brands the restrictions are limited to specific products, but for others there is a blanket restriction for all products. To complicate things further, for some brands you can list used items but not new.

It’s something of a minefield. If you have any doubts about a product it’s worth trying to list it before buying your stock. Don’t go so far as to put the listing live if you don’t have the stock yet, or you might get a sale which you will then need to cancel. In most cases Amazon will let you know you are unable to sell the product during the listing process, so you won’t end up wasting money on stock you are not allowed to sell.

In some cases restricted brands can be sold if you gain approval from the brand in question. This is certainly not an easy task, but if you are in direct contact with a brand and they give you permission to sell their products on Amazon you will then need to get in touch with Amazon via Seller Support to find out what steps to take.

FBA Restrictions

If you are using Amazon’s FBA program there are certain products which Amazon does not accept for storage in its warehouse. Whilst you can sell these products on the Amazon marketplace, you will not be able to send them to Amazon’s warehouse and will need to fulfill orders yourself.

Most FBA prohibited products are fairly intuitive and probably won’t surprise you. These products include: firearms, fireworks, knives, razor blades (unless they are enclosed in a cartridge), medicines, loose gemstones etc. In other words, anything which may cause harm to warehouse staff. These guidelines can vary depending on the marketplace you are selling through, so make sure you check the specifics for your country.

Some of the prohibited products may surprise you. For example, Amazon’s warehouses are unable to store alcohol, and some health and beauty products may not be allowed. In addition, products which are regulated as hazardous materials (Hazmat) are not eligible. This includes products with compressed gas, and chemicals which are potentially explosive, flammable or corrosive.

Another more common issue you might come across is products with lithium batteries. Lithium batteries, and products containing lithium batteries, are considered Hazmat and will need to be treated a little differently to other products. If you are shipping a product to an Amazon warehouse and it contains lithium batteries, but has never been sold through FBA before, you will need to fill in a form for Hazmat review. This ensures the product can be handled and stored safely, and in compliance with the laws in your country. These forms are easy to fill out and if you do so correctly you shouldn’t have any issues.

If you are thinking of selling any products which contain chemicals or batteries it is worth adding them to your Amazon FBA inventory before you invest in stock, to make sure you won’t end up having to fulfill orders yourself if this isn’t feasible for you.

Prohibited Products

There are some products which Amazon simply does not allow to be sold through its marketplace. These are not products you can get permission to sell – they are simply not allowed. Many are products which cannot be sold legally, and will probably not surprise you.

Animals and animal products such as fur, feathers and ivory are not permitted along with live animals of course. Used clothing is not allowed, only new clothing. Any products which would usually require a medical prescription are not permitted, as well as legal or illegal drugs and related paraphernalia. Tobacco products and e-cigarettes are also banned.

In Closing

There may seem to be many products which are restricted in some way on the Amazon marketplace. In reality there are millions of products which can, and are, sold through Amazon.

Do your research and make sure you understand the restrictions. If you know when you have a chance of getting permission – and when there is simply no chance – you will not have any problems.

Lauren Carter
Lauren Carter

If you’re ever unsure about whether a product is restricted, you have two options depending on whether or not it’s already listed for sale on Amazon.

If there is already a listing associated with the product, you can try adding it to your inventory to see if Amazon flags any issues. This might seem inconvenient but it only takes two minutes, and could save you the hardship of negotiating refunds with suppliers or fulfilling orders yourself.

If there isn’t currently a listing for the product on the Amazon marketplace, you can always contact Seller Support to find out whether there are likely to be any issues with the item you want to sell.

Let me know if you have any questions, and good luck!

You can also download ProfitSourcery’s PDF guide to restricted categories.

ProfitSourcery is listed in the Web Retailer directory.

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The best tools for your Amazon business
Automate pricing, request feedback and reviews, improve your marketing & SEO and a lot more. Amazon consultants help with difficult issues like suspension, or help grow your business. All in the Web Retailer directory.
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29 comments on “Unlocking Amazon’s Restrictions: Categories, Brands & FBA

  1. What if we source online where we receive invoices to our email inbox? Can we submit those invoices for amazon review?

    1. Hi Lauren,

      Thank you for this enlightening article.

      This is the best article I’ve found on the topic so far. I like that you minimise the barriers of selling in the restricted categories. I have a few questions on some points of the article:

      I am aiming to apply to the clothing category. I am confident I have most of the requirements (pictures ready, more than five products). I have an ecommerce website, It’s just ready now (shopping cart works). However, as you can imagine, sales are low for now.

      Now I noticed you mentioned “But if you have no online sales experience at all, it would be best to start selling some products in an open category to build up your customer metrics and get some positive feedback under your belt”. What do you mean exactly by this?

      On the invoice front, you say the following: “The requirement is usually for three invoices from different sources.” What do you mean by “from different sources?” I work with one supplier at the moment, a reliable one too. Are you suggesting that I work with more than one supplier?

      Again, thank you for the tips, I’ll be using this article as a reminder on my way to getting amazon’s approval.


      1. Hi David,

        As part of the process of approving you to sell in restricted categories, Amazon will take into account your seller history. They will look at your Amazon seller account, or you can show a good seller history through your own website. If you have no previous experience as a seller, it will help your application if you start with open category products to build up your seller metrics before you apply for restricted categories.

        Amazon usually require three invoices from three different suppliers or three from the same supplier, to ungate a category. If you can’t provide three invoices, Amazon will take into account other documentation. Just make sure your invoices include the UPC/EAN, and all the details of the supplier, VAT, company number, website and contact details for verification. It might also help to include any existing ASINs currently on Amazon, and a photo of your products.

        Hope this helps.

  2. Great post Lauren!
    If i’m planning to create my Private Label product in one of these categories (Beauty) is the approval-process the same or should I first apply for brand registry on Amazon? I’m currently selling PL products in non-restricted category, and I didn’t apply yet for brand.registry..

    1. Hi,
      We don’t really touch PL so difficult to provide any constructive advice on teh differences here w/regard to brand registry etc. Can anyone else chip in on this one?

  3. Does Amazon police the keyword terms used in a product listing description? In other words can words be used that the consumer does not see and do not appear any where on the listing that might otherwise be flagged as relating to a restricted item? For instance if a keyword search term is used that gives the customer access to a product that has alternative uses that might be prohibited does Amazon police the keywords the seller uses or just what the public will see on the listing?

    1. Given that the product is listed on the right category, you can use all the keywords you want if you think they relatesomehow to your product. For instance you could list a “shower head set” in Home Improvement (ungated) and add, as a search term the keyword “hygiene”, which is more related to the Health&personal care category (gated) than to the HI category. There is not such a thing as a “keyword police”, but you do have to list your product in the correct category.

    2. Hello JW,

      As Alex has said below there are no “keyword police”. The keywords you use do not appear on the listing anywhere so the customer will not be aware of these. The restriction is based on the category the product is listed in not the keywords used,



  4. This is the response I’ve been getting while trying to get approved in health & personal care:

    “as of now we are not accepting retail receipts, packing slips, sales orders, invoices from an online retailer, or pro-forma invoices.”

    If no packing slips, no invoices from an online retailer, and no retail receipts, what does that leave?? I’m confused!

  5. Okay, I went the wholesaler route and got the invoices. I bought a case on each invoice that had 24-36 items each. They’re saying now that isn’t enough. 24-36 isn’t enough? What’s the magic number?

  6. Hi Lauren,
    Great post. Crystal clear!
    I am a brand new seller on Amazon and am currently looking at buying an OEM beauty product from a Chinese supplier and sending it to an FBA warehouse in the US. What sort of documentation will I have to provide Amazon with to get approval for the product? As I am new, I have no track record or seller history. But the product is pretty tame and is already being sold on Amazon.
    Thanks for any advice you can give me.

  7. I was told I cannot use packing slips. I was also told an invoice from an online wholesaler is not acceptable! So who am I suppose to show an invoice from then? Most business is conducted online! They won’t accept the MSDS either, even though they said they wanted the safety data forms. I’m at a loss!!!!

    1. Hi Jennifer,

      Amazon are quite strict about the information that needs to be shown on invoices. Make sure they include the UPC/EAN, all the details for the supplier, company name and number, VAT number, website, contact details and email for verification. It helps if the quantity shown is obviously for more than personal use, and when you submit your application, add photos of your stock, and the ASIN of the products currently on Amazon.

      Hope this helps!

      Ed from Profit Sourcery

      1. My manufacturing company is in USA and they manufacturing for me product. Do they need VAT number and why they saying to me they can’t verify vendor address from invoices?

  8. I cannot give ungated in grocery. They said I need to sell in my unlocked category cell phone and books. But I don’t know what would sell in that category?

  9. Hi Lauren:

    Great piece! I’ve collected event t-shirts (mostly sporting stuff-motorcycle meets, special baseball shirts, etc) and thought I could create listings and send FBA. Would I get into trouble with the “counterfeiting police?” Most are new (or newish) without tags. Any thoughts?

    1. You do indeed want to avoid anything that could be seen to be (or is) counterfeit….. Its difficult to give any further advice in this instance other than that – if they are genuine though then no problems in selling them on Amazon FBA from what i can see here; although Amazon may or may not see the listings as Restricted. (Some items, like La Roche Posay for example nobody other than Amazon themselves can sell)

  10. I am the manufacturer of my own product. I launched using a large, experienced Amazon seller with 800,000+ reviews. They were promoting the product and sales were brisk from day one. Suddenly, Amazon halted the sales of my product until I gave authorization, along with invoices. I gave it and it is still halted last I was informed.

    Meanwhile, a rogue seller has grabbed the buy box. They somehow got product, but are listing and selling variants (colors) they don’t have in stock and never did. I ordered a black one because I knew they didn’t have it, and they sent me a light grey one instead.

    I have asked Amazon why they halted my preferred seller that had my authorization, yet refused to to require my authorization for the rogue seller. I get the run around.

    What can I do?

  11. Hi Lauren, I’ve been selling on FBA for a while, but now I cannot replenish the inventory without getting written authorization from the manufacturer. I already have whole bunch of inventory waiting to be shipped.

  12. Hi,

    Thanks for this informative article.

    I’m a legitimate retailer in my brick and mortar store on some restricted high end brands on Amazon. I have applied with 3 legitimate documents with all required info and still keep getting rejected.
    Are there specific brands that they will just not approve no matter what? Because if I can’t get approved I can’t imagine others getting approved although many other sellers are selling them, which they may have been grandfathered into.
    Your response would be greatly appreciated

  13. Is it true that Amazon don’t accept Chinese invoice?I’ve been denied 8 times! If it’s true how do you export your goods from China for Amazon?

  14. It has been difficult being restricted in certain categories and getting them ungated. I have had an account with zero restrictions, but Amazon banned it for 2 fraudulent buyer disputes. I provided all evidence and they still sided with the buyer.

    So now I had to start all over on a new account made by Auction Essistance and get these categories ungated for me to start selling again.

  15. Hi
    I am stuck in a ground hog day situation
    As I am trying to list a Health Product which is restricted
    I then usually get a request for more info like supplying a Declaration of Conformity or invoices etc
    But the ASC generic email reply does not accept emails so I am having to re start the process again and there on line application portal only seems to accept 1 attachment per section yet they are asking for multiple documents
    Can you advise
    NB;Do you offer an application support service that I can pay for to help me through this process?

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