Brightpearl

We are a wholesale company that also has an online retail presence. Brightpearl's front end is great. Multichannel with Big Commerce & Amazon very nice. Customer service people are wonderful. Inventory works well. Wrote API's to interface with our 3PL that allows our orders to drop right into their system. Then shipping costs and status of orders are pushed back and updated in BP. Brilliant.

The bad news is the Accounting functionality is a DISASTER and as much as the customer service team wants to help they are as baffled as us by it.

We had spent SO much time evaluating ERP's you just never really know until you are using it so I want to warn others. Do not plan on this being a viable replacement for quickbooks or any other accounting software. We are so disappointed in the extremely glitchy, backwards accounting system. We still can't get a correct income statement and we've had the system for 8 months. We cannot pay quarterly taxes correctly since we don't have correct numbers. As much as I love the front end we are looking at other options 🙁

We invested in Brightpearl 3 years ago while we were facing a steady decline in our in-store business. Luckily we found them just in time, since then our multi channel online business has gone from strength to strength while our walk in business has continued to slide! We are now growing healthily thanks to Brightpearl!

We use Brightpearl for our multichannel business with web sales www.katiekerr.co.uk & two shops. It is our central system for managing stock, accounting and customer service. It integrates with Magento for our web store, has its own point of sale system integrates with Mailchimp and when we eventually get around to selling on Amazon and Ebay it we can use it to manage our stock for those channels too.

Like every system its not absolutely perfect but its being constantly developed with new features being added all of the time. Well worth looking at.

We've been using Brightpearl for coming up to a year now. It was implemented at the point that we acquired another company, to enable the integration of our existing websites with the new site / customer contact.

Although setting it up was difficult at times, it was remarkable how smoothly the integration went and we had our systems up, running and operational exactly when they needed to be.

The system itself is intuitive and fairly easy to use. There are a number of issues, mainly with performance and reporting but they seem to be addressing the problems gradually and things have improved markedly in the 11 months we've been using it.

I would definitely recommend it for a SMB.

We've been using Brightpearl for the past 3 years and it has enabled us to grow while staying efficient and using our resources more efficiently. We don't use many of the multichannel features but it's still a perfect fit for our mainly B2B sales model.

If you want to get your online and offline sales channels managed, with up to date inventory levels and control over your entire business financial process, from purchases to tax returns, then this is perfect cloud based software. We love it and have been using it now for 22 months. It has helped up streamline so many areas of our business and has led us to grow into new premises and concentrate on building a brand. Thanks Brightpearl!! Give it a go... we bet it's what your looking for!

Fusian Ltd is a fast growing company that caters oriental products for clients in United Kingdom. Brightpearl is very much helpful as it brings convenience and efficiency in our daily tasks. It provides us a one stop shop with a high level of ease in doing business which i believed most or I should say all of the entrepreneur would love to work with that easy to use yet sophisticated and informative software.

Ebay/amazon listing software, accounts package, inventory control, CRM, order processing and reporting software - all cloud based - all in one. Brightpearl does this. It is the only game in ton - no-one else does anything like it at a reasonable price point - using separate and either badly connected or non connected pieces of software to do all of the above is very inefficient! Used correctly this software will enable your employees to be more efficient and productive.

Pros: Very powerful software - leagues ahead of anything else I have seen. Support is excellent - pricing is transparent. Some excellent new features in development.

Cons: No multi-currency yet...but it is promised soon. Not a major show stopper as there is a work around. It takes over 40 seconds to navigate through the phone options to get to the telephone support option - a dedicated number is required. Also the CRM could be improved - not quite in the same league as Capsule or other dedicated CRM. It would be fantastic if you could set reminders to email you at a set day or time...

They may have a good product, but their goal seems to be to get you so financially committed that you can never leave them. They are very helpful if you pay them. Otherwise, don't bother because they will just refer you to the documentation. Literally, even for simple questions. I asked how to set up eBay so that it didn't create listings until my inventory appeared at an FBA warehouse. They were happy to answer that for a fee. It's literally just a check box somewhere in their system, but they won't tell you where without paying them? I am amazed at their lack of foresight. My advice: 1. Avoid any company that has a high fee to set up your account, & 2. Avoid any company that doesn't charge you a flat monthly fee payable monthly. Brightpearl wants $4,000-$5,000 to do the initial configuration (you can do it yourself if you can figure out their 'help' tutorials) and they want you to pay a year at a time. Avoid them. It's not worth the hassle.