Service Details

Deliverr is an FBA-like fulfillment service for eBay, Walmart, Jet and Shopify stores.

Deliverr provides standardized pricing for quick shipping, guaranteed delivery dates, and integrates directly into fast shipping programs like eBay Guaranteed Delivery.

  • SaaS (Cloud Web App)
  • United States

Pricing & Trial

Fulfillment from $3.99 per unit
Storage from $0.72 per cu ft. per month

Integrations & Compatibility

  • Amazon.com
  • eBay.com
  • Jet
  • Walmart.com
  • ChannelAdvisor
  • Ecomdash
  • Sellbrite
  • Shopify

From Deliverr Inc.

Last updated on

36 Reviews

Average overall rating

Features

Support

Ease of Use

  • customer

    Overall rating

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    Ease of Use

    Horrible Service

    What were the positives?

    In the beginning, everything seemed great but .......

    Any negatives?

    The company has horrible service. On several occasions, they delayed our shipment causing us negative reviews. And now constantly packages are being lost. I have no idea why they are using DHL for domestic shipments. We shipped 2 times to a customer and both times the packages were lost. The customer is extremely angry. I do not recommend this company. It used to be good but now it is all negative. We stopped working with them a month ago. Still stuck with lost packages and trying to figure out what to do!!

    Overall

    Negative

  • S bruce

    Overall rating

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    Ease of Use

    Convenient but poor at packing

    What were the positives?

    Lots of locations

    Any negatives?

    They do not pack things well. We ship liquid products and they are not properly packed per the standards of ups, usps, fedex etc... Many complaints and damaged bottles.

    Overall

    fair

  • CJH

    Overall rating

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    Ease of Use

    DO NOT USE DELIVERR - They Don't Want Your Business Anyway

    What were the positives?

    Most of our orders went out, shipped to the customer without issue. However, even those orders were sent in a surprisingly large number of packages. Sometimes a 3 unit order would ship to my customer in 3 packages.

    Leadership is responsive to complaints. But, I often was told WHY they did things they way they did even if the logic wasn't sound, just as a way to deflect from their responsibility to improve.

    Any negatives?

    - Orders with problems are held for days before released to the seller to fix. They send an order to you to seller fulfill even though there should have been inventory on hand. Nothing is mentioned about how they clearly lost units; they just urge you to find another way to fulfill the order yourself.
    - There is no inventory reconciliation process or report. They’ve been in business for 4 years and they don’t know, so you don’t know, when they have lost inventory. They try to first tell you that they didn’t lose it, you just shipped the wrong quantity. Well, then why was the wrong quantity received, too?
    - When you do get support to research lost units, they still only reimburse 50% of the retail price for items they lose in the warehouse.
    - There are a lot of glitches in the system: 1.) Third party warehouses can “defer” and refuse to fulfill orders and pass the order on to other warehouses. So, you can have inventory available for sale, but if warehouses don’t want to complete your order they just tell you they can’t find it. 2.) Units that were never even received have been sold and those orders were subsequently canceled. 3.) Orders that require fulfillment from more than 5 of their warehouses are canceled outright. 4.) The only thing they’ll tell you for all of these glitches is, “We can find the items in the warehouse.” 5.) You have like 8 minutes to cancel a customer order and then its locked in.
    - Support is comically slow. They respond days, weeks later to urgent order issues. No phone support.
    - Inbounding is a nightmare all around. You can only put 20 SKU’s in any given box, all SKU’s have to be bagged or boxed together even in the non-case packed shipments and the warehouses can, on occasion, take too much time to receive everything.
    - The Fast-tag, two-day shipping promise is over-stated. The coverage area for each warehouse is much, much smaller when you actually get your inventory in-stock at their warehouses. (I'm talking about pre-COVID)
    - I think they know there's a coverage problem so, your inventory is spread way too thin across many warehouses. Just about every customer order for 2 units or more shipped in more than one package. Most of the time its just one unit in a shipment, no matter what or how many the customer ordered.
    - Sometimes orders are partially fulfilled and its really hard to tell which unit was not shipped. They don't make any mention of the unavailable unit - you have to go back to the original order with the marketplace of sale to find out what shipped and what did not.
    - Third party warehouses being off-line for days and weeks at a time. A fundamental flaw in the business plan is that Deliverr has no control over operations at the warehouses because they do not own or operate them.
    - They are very warehouse focused, trying to keep them happy as "partners." Whereas they don't really care what the seller experience is, at all.
    - You are told you have an account manager and that they're your "first point of contact," but unless you want to add a marketplace to your account they shove you off onto support. Your account manager is only designed to sell you more of their service - they're not support-based at all and actually wind up being your "last point of contact."
    - There is no accountability overall, fingers point everywhere but at themselves. They don’t seem to realize that it’s your inventory and they have agreed to be responsible for it.

    Overall

    Everything the other negative reviews mentioned is true. If the leadership had the right mindset, that the customer comes first, I probably would stay and weather the storm until they could fix all the problems. But, I was told by a senior employee that I'm just not their kind of customer and that all of my problems are unique to me and that's why the service isn't right for me. But, I'm an Amazon and Walmart Marketplace seller... I'm exactly the kind of seller Deliverr is marketing to.

  • Overall rating

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    Ease of Use

    need update on inbound monitoring service

    What were the positives?

    I actually like the easy clean platform of Deliverr and experience the nice updates/upgrades on the system so far.

    Any negatives?

    The latest boundary/ problem I have is mostly on inbounding. So, whenever the inbound is completed, I have to check each inbound whether the items are completely received (no missing units). In this case, we had to submit ticket manually to find the reason of discrepancy and whether reimbursement will be in place. I think it would be more efficient if the system can notice the discrepancy and lead us (the user) to submit ticket about the discrepancy. Then, since Deliverr team need to get the correct information, of course the waiting time is longer. Then maybe as we wait for the result, we can have a separate section where we can have the problematic inbound list to remind us that this is still unfinished.

    Overall

    need update on inbound monitoring service

    1. Reply from Deliverr Inc.

      Hi Helen,

      Thank you for your feedback, we really appreciate hearing from you and you suggestions on inbounding.

      Could you please send us an email at [email protected]? We're always looking to improve and would love to hear more about your suggestions so we can work on implementing them.

      Michael,
      Deliverr

  • Mayank

    Overall rating

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    Ease of Use

    Great experience

    What were the positives?

    Good Shipping coverage,
    Great Team,
    Better Pricing,
    Faster Deliveries
    Easy connectivity and Usage

    Any negatives?

    no negative - since they are growing they will be covering more marketplaces

    Overall

    We are very happy with Deliverr, they are committed and give a good service at better price. We have work with business partner Ben and he is an excellent guy and always their to solve your problems

  • Matthew

    Overall rating

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    Ease of Use

    My 3PL of Choice

    What were the positives?

    Very professional, excellent communication and customer support. Fulfillment cost is lower than other fulfillment companies. Website is easy to navigate and very user friendly. Chat support is available and response times are very fast.

    Any negatives?

    If you ever need to move your inventory away from Deliverr's warehouse and store it somewhere else, it may take several weeks for the transfer to complete.

    Overall

    Our experience with Deliverr has been very good. They are our number one choice when it comes to fulfilling our customers' orders.

  • Overall rating

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    Ease of Use

    A company that invests in its customers

    What were the positives?

    Easy to use dashboard, human contact for problem-solving, account manager willing to help your company grow, stable system, and easy to use, also the processes to send the products is easy to do.

    Any negatives?

    not at the moment, in like more than a year using Deliverr, they fixed all issues that I got.

    Overall

    Deliverr was an unexpected solution on our way when we started working with them, we were little known, they helped to ensure that our products arrived with excellence in our customers, I recommend to all our partners, we grew more than 300% our shipments in 2020 and they took care of a large part of our inventory/shipping, in addition to always having someone on the team with some new feature so that we could increase our sales.
    They align our dream with their dreams, and it means a lot to us.

  • Overall rating

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    Ease of Use

    A stable partner that contributes directly to our bottom line

    What were the positives?

    Deliverr is proving to be an instrumental part of our growth and scaling.

    We hit a point where our limiting factor was not the number of potential sales we could capture, but the volume or orders we could physically get out the door of our warehouse. Partnering with Deliverr makes it much easier for us to support a significantly higher sales volume, get customers their products faster, and limit liabilities associated with shipping all of our products from a single location.

    Integration with any new service or partner usually has its own set of unique obstacles, but Deliverr's support has been there for us and helps us work through the issues. Support has always been available, transparent, and quick to resolve issues.

    Not only are they proving to be a stable fulfillment partner which allows us to support higher sales volume, but the many integration features are helping us on the marketing side as well. We are able to get several customer touch points in place to help customers make purchasing decisions with more confidence.

    Any negatives?

    There was some confusion with the sales staff and initial onboarding. It seems their sales staff doesn't fully research a product before reaching out.

    It would be nice if we could choose specific shipping vendors and exclude others (bonus points for being able to do so in different geographic areas). It would be a tall order and significant undertaking to implement something like this, but it would be on our wish list.

    Overall

    Solid fulfillment with good marketing integrations. We have experienced great support, and hope to continue to utilize Deliverr to support our fast growth.

  • Keith

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    Review from a REAL Deliverr client - service has gone seriously downhill.

    What were the positives?

    Good concept. Good prices.

    Any negatives?

    Don't do it! I have been a Deliverr client for 16 months. Their service is a great concept and prices are great, and it started out OK, but they are growing way too fast or something. The service has seriously gone downhill in the last few months. For example:
    - Orders over Cyber Monday took 2 weeks to ship out and almost got canceled by Walmart. Despite what Deliverr claims, this still hurts your Walmart delivery metrics.
    - They are CONSTANTLY losing inventory now - both inbound and inventory in their warehouse. They sit on orders for a few days and then email you saying you should manually fulfill it, because they lost the inventory, leaving you to scramble to ship it out yourself. This is happening for 30-50% of orders lately.
    - Their support is helpful but EXTREMELY slow. It takes WEEKS and multiple messages to hear back from them. Several times, I had to email their executive team directly to get any kind of response.
    - They don't add any bubble wrap or protective packing to boxes. They literally stick your product inside a big cardboard box and seal it up. Absolutely indefensible for a reputable fulfillment company like them. I emailed about this multiple times, but they didn't seem at all concerned about it and didn't promise they would change anything.

    Overall

    I do not recommend them anymore!

  • Overall rating

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    Horrible

    What were the positives?

    Non

    Any negatives?

    I sent 2000 units for the first time and they lost 800 units. I sent the second time 6600 units, and the lost 2000 units. No refunds.

    Overall

    This is a horrible company. The receiving time for inbound shipment takes months. Last time took 3 months. It is horrible.

  • Darrin Palmer

    Overall rating

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    TERRIBLE SERVICE

    What were the positives?

    NO POSITIVES

    Any negatives?

    LATE SHIPMENTS
    USING UNAPPROVED SHIPPERS FOR EBAY
    TRACKING NOT UPLOADED ON TIME
    ORDERS MISSING ITEMS
    TRACKING NOT UPLOADING AFTER ORDER HAS SHIPPED
    ORDERS SHOWING SHIPPED BUT NO MOVEMENT

    Overall

    WOULD NOT RECOMMEND

  • Melissa

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    I don't even trust that removing my inventory will successfully end my relationship.

    What were the positives?

    Site looks nice and easy to use

    Any negatives?

    3rd party warehouses are constantly being onboarded and offloaded when they don't perform to Deliverr's standards, leaving inventory in transit for weeks. Missed SLAs with no impact or benefit/compensation to me. Shipments are frequently lost in transit and claims policies are inconsistent. Inventory counts are frequently incorrect which causes orders to cancel due to stockout -- it takes about two days to email me to let me know an order has canceled, and it takes submitting a ticket to find out which SKU actually caused the order to stock out. No accountability and mistakes are usually blamed on my listing tool (even though I also have issues when manually creating orders directly within Deliverr portal). Support is terrible, undertrained, and takes forever to resolve cases. When I originally started, there were 4 warehouses which reduced number of shipments to customers but now there are no many that almost every multi-item order is shipped one by one (sometimes coming from the same warehouse). Embarassing.

    Overall

    I can't wait until my inventory at Deliverr has been sold through and this relationship is over. I don't even trust that they will be able to correctly remove and return the inventory in their warehouses.

  • Steven Digerardo

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    STAY AWAY - VERY FAR AWAY (just like my orders are to our customers)

    What were the positives?

    ...seemed like a good alternative to FBA

    Any negatives?

    Everything. Constant issues from the beginning with them. Have been using them for nearly a year and we are just fed up with their service. They can't even keep track of inventory, constant errors and unplanned stockouts. We honestly can't trust a single inventory level in their system.

    Overall

    They keep pushing aggressive growth but can't even come close to handling their current workload. They honestly just told sellers to push out handling time to 5 days during the cyber weekend 2020. But then send out emails pushing sellers to give them more business. Come on! Get your act together. We have orders nearly 6 days delayed from their expected ship out date!
    If you are considering pulling out of Amazon FBA and giving them your business THINK AGAIN. YOU WILL ABSOLUTELY REGRET IT. Amazon has its pain points, but it is 1000% better than this pathetic company.

  • Heidi

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    Ease of Use

    I set up my first product orders to be fulfilled by Deliverr. It was the worst experience.

    What were the positives?

    None

    Any negatives?

    Products shipped in wrong packaging and contents burst

    Overall

    I would not recommend at all

  • S. M. R.

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    PLEASE BEWARE!! Horrible Experience and Incompetent Company

    What were the positives?

    Next question, please.

    Any negatives?

    Please beware and stay clear. This is a terrible company. Pure incompetence. Major headache. 1) Items are not delivered on time. 2) Items are lost. 3) Customer service is the worst/bad communication. 4) Can't seem to close our account? Still being charged for inventory even though we have none at their fulfillment centers. 4) Company has caused us so much stress that legal action is not ruled out.

    Overall

    Very bad experience overall and we DO NOT RECOMMEND! Bad management. They just don't have it together.

  • Overall rating

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    Ease of Use

    Michael Krakaris your company is not ready to claim it it like Amazon delivery. Wish it was.

    What were the positives?

    If your merchandise gets into their system it does get delivered. That's a big IF..

    Any negatives?

    1)
    I shipped items into their 4 warehouses they all arrived on September 15th and 16th 2020. They acknowledge that they have arrived and have been stuck in their system, it is now October 26th 2020. So none of that merchandise is being shipped. It is just held hostage in their system. I had sent new items that I was promoting so we are having to get them out ourselves. Putting a kink in running our business from our laptops.
    2)
    No customer service. You can only email them. The response time can be as quick as 4 days, (not quick), but I have many times where I have gotten no response at all. I have emailed them plenty over the past 6 weeks regarding this issue. The last email I sent 5 days ago and still no response.
    3)
    When you do get a response there is no accountability. Alex said I had an account manager, Ben. But Ben said when they receive our merchandise it could take up to 8 days to get in their system, he was telling me this on day 15. He said that customer support is handling it and he could give me a time frame on when they would have it handled. Isabelle from support let me know that she was closing the Ticket because someone was working on it. I begged for the complaint ticket to not be closed because it still was not handles. On October 16 Rob let me know that they escalated the case. Not sure what that really means. I asked for clarification on October 20th six days ago and still no word.

    Overall

    2020 has come with challenges but this did not have to be another one. I am not sure if my products are lost in their warehouses. It has been 6 Weeks today that they received my goods. And no one will let me know what the problem is or even try to solve the problem. They have my merchandise and are not helpful. The amount of time that has passed is beyond absurd for any company that thinks they can compete in this field. Hoping to recoup my losses and move on to another company.

  • Varun

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    I wish I could give them ZERO RATING

    What were the positives?

    The whole experience dealing with these people is just too negative

    Any negatives?

    Everything is negative

    Overall

    I wish I could give them ZERO stars. This is the worst company I ever dealt with - its been more than 2 months that I have been emailing them back and forth about the number of packages they lost in transit and these guys behave like shameless people not to bother about anything - they have been asking me repeated questions again and again - first they asked for the invoice which I gladly shared, now they are asking me for BOM - why on Earth do I need a BOM to prove that I shipped the inventory to them, when they themselves agree that they lost track of the count. My so called account manager they have for me never ever bothered to reply to their email. I wish I knew this all before even starting with them - PLEASE DO NOT FALL FOR VICTIM TO THEIR S**T SERVICES - They will keep charging you for the storage costs even when you ask them to remove/dispose your inventory. Being a business owner myself, I generally prefer not to leave bad reviews for anyone but these guys left no other option for me.

  • Anetor

    Overall rating

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    Ease of Use

    Regrettable

    What were the positives?

    Easy to navigate website

    Any negatives?

    regret ever joining them.
    Inbounds are rarely received within the said time frame. Talking about 3weeks plus delays and all they will tell you is 'they are investigating'

    My goods were to be shipped in boxes as per agreement but they kept shipping in polybags causing damage. All they will do is reimburse you (for the customers who cared to complain. The others will simply never come back. ( got less returning customers from their side). They will promise it won't happen again, then it does the very next few days.

    Pretty common for orders to remain hanging after they have been marked as fulfilled. I'd only realise after some chargebacks hit me or refund request emails from customers.

    They cannot manage their business.Yet i entrusted mine in their hands to manage.

    As im writing im still waiting for them to receive my inbound. 8 days delayed. Got to know their affiliated partner warehouses gives priority to their clients. So we from Deliverr are treated as second class. Explains the inbound receiving delays

    All their failures are now blamed on Covid-19😏. Leaving you is a releif

    Overall

    Terrible

  • Overall rating

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    Ease of Use

    Excellent, Customer Focused experience

    What were the positives?

    From the start, the Devlierr team has very helpful with the on boarding process and through our first shipment to their warehouse. When minor discrepancies did arise, the Deliverr team assigned an active representative to help us resolve them in a timely and professional manner. Compared to Amazon's customer service, Deliverr's is orders of magnitudes better! You can tell Deliverr appreciates each of their clients and wants them to succeed!

    Any negatives?

    None Yet

    Overall

    Excellent, Customer Focused experience

  • MEGAN LATEK

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    HORRIBLE CUSTOMER SERVICE! ZERO RESPONSES TO TICKETS! WEIGHT PROBLEMS! MISSING INVENTORY!

    What were the positives?

    I am not exaggerating when I say I have had NO POSITIVE EXPERIENCE with this company! Matter of fact, they have hurt my business more than helped!

    Any negatives?

    HORRIBLE CUSTOMER SERVICE! ZERO RESPONSES TO TICKETS! WEIGHT PROBLEMS! MISSING INVENTORY! 3 WEEKS TO LOCATE AND ENTER MY INVENTORY! SALES ACCOUNT MANAGER SAID HE CREDITED MY ACCOUNT $100 for a product that they shipped when they shouldnt have and 3 invoices and a month later, I still have yet to see the credit! I have sent him multiple emails asking about this issue and with other questions and he is straight up ignoring me! OF course, he was very attentive when I was signing up but now that all these issues have come about, he is nowhere to be found! Their staff has entered many of my items with extremely wrong dimensions and weight! Im talking products that should weigh 6 oz, they have as weighing 6lbs causing my shipping fee to be almost $7 for an item that only cost $15! I have sent in about 9 tickets since i signed up on July 1st, 2020. NOT ONE TICKET HAS BEEN RESOLVED PROPERLY!!!! ALL TICKETS HAVE TAKEN WEEKS TO GET A REPLY!!!! They are very quick to take the money out of your bank account though!!! That department must be fully and properly staffed cuz the rest of the staff is not. My inventory levels are always off and therefore, Im constantly checking my orders and trying to figure out what is going on. I find myself having to work harder and feel like I just invested my business with a company who does not care and I cannot trust! MAKE SURE IF YOU DO DECIDE TO USE THIS COMPANY THAT YOU CHECK EVERYTHING! FEES, INVENTORY, INBOUNDS! ORDERS! MAKE SURE YOU ARE NOT GETTING RIPPED OFF OR LOSING MONEY BECAUSE THEY ARE ENTERING IN WRONG WEIGHTS AND DIMENSIONS FOR YOU PRODUCTS!!! I AM ABSOLUTELY DISGUSTED BUT NOW THAT THEY HAVE ALL MY INVENTORY, IM STUCK! ID REQUEST FOR REMOVAL AND ITEMS TO BE SHIPPED BACK BUT I FEEL I WOULD JUST MAKE THINGS WORSE AND TONS OF STUFF WOULD GO MISSING OR ID HAVE TO WAIT MONTHS TO GET IT BACK CAUSING MY BUSINESS TO LOSE TONS OF MONEY!!! GOOD LUCK EVERYONE BUT BEFORE SIGNING UP WITH THIS COMPANY, PLEASE CHECK OUT OTHER COMPANIES FIRST! THIS COMPANY IS WAY UNDERSTAFFED, NOT TRAINED PROPERLY, DOES NOT HAVE CONTROL OF THE WAREHOUSES THEY USE WHICH IS VERY SCARY!!!

    Overall

    NOT A GOOD EXPERIENCE

  • Overall rating

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    Ease of Use

    Beware of this fulfillment company

    What were the positives?

    None

    Any negatives?

    Incompetent custormer service
    Response to problems takes 48-72 hours
    No ability to contact by phone or prioritze problems
    Customer support apparently cloed on weekends

    Overall

    This is a company that is "in over it's head," continually blames Covid-19 for its incompetence, and has shown no imporvement. One of our accounts inexplicably beccame inaccesible and after 3 days is still not operative. Customer service transgfers problems from one CSR to another, each with a diffrent answer.

  • Overall rating

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    Ease of Use

    Buyer Beware

    What were the positives?

    I rarely write reviews but this experience has been challenging. The staff is nice and the features appear to be good and easy. It connects with Shopify easily. The review on Shopify was ok but the general reviews are not great and this is what I should have checked. 3 stars.

    Any negatives?

    But...
    Weight errors:
    It took over 3 weeks for them to correct an error in the weight of my products. Between many support tickets, Sales and account manager it was finally resolved correctly. But 3 weeks is not acceptable and they do not have control over the warehouses apparently.

    Inbound receiving not working:
    Inbound is now taking more than a week when it should take 48 hours. My goods are received at 4 warehouses and signed for (FED EX). Only 1 delivery is showing up. After 72 hours I created a ticket . No reply for 4 days and I am still waiting. I am now chasing the account manager who does not seem to have control. It is now 7 working days and I have no reply nor has the situation been rectified.

    Must Ship to 4 out of 20 warehouses: To get inventory processed in 48 hours. Well this is not true and it. They also keep giving you new warehouses so it is going to be difficult to pull them out . The other option is to ship to one warehouse but they want 3 WEEKS TO PROCESS!

    Overall

    Bright young staff but over their head and perhaps took on too much. Service is very bad. I am sorry I signed up with them based on Shopify review and shipped them 2 deliveries . Be careful if you go with them.

  • Jim

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    If you thought Amazon's support was bad...

    What were the positives?

    Fee structure.

    Any negatives?

    At the time of this writing I have 5 open support tickets, the oldest one is from 6 WEEKS ago.
    COLLECTIVELY these 5 support tickets have ZERO responses. I wish I was exaggerating. Zero responses and I have thousands of dollars worth of inventory with them. It's the most maddening, unprofessional thing I have ever seen. I cannot believe Walmart endorses Deliverr.

    Overall

    Unless every single thing in your life goes perfectly and you NEVER need support, it's impossible to recommend Deliverr.

  • Overall rating

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    Great service and great company

    What were the positives?

    Proactive and insightful Account Management. Very good tech support. Well integrated product

    Any negatives?

    NA

    Overall

    Overall a great product and a great company who is genuinely interested in growing their clients' businesses.

  • marc

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    Ease of Use

    Complete Lack of Support

    What were the positives?

    The software is easy to follow, the idea is great, prices are a tad bit higher then using FBA warehouses, but awesome if you need to get walmart or ebay 2 day tags.

    Any negatives?

    Inbound took like 3 weeks to process. I thought FTW1 from FBA was bad ... these guys are on par with that poor service or worst.

    Overall

    What really is getting these guys a low review is the lack of support. No phone number, which isn't a big deal if they are responsive to the online inquiries. But I have had an urgent ticket in the system for 5 days without a response of any kind. I called one of their sales people for some help, since that is the only number I could find. If you leave them a message saying you need some help with support they won't respond either.

    Maybe in the future they'll be worth your time, but for now move on for another company.

  • Overall rating

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    Ease of Use

    Happy with the servive

    What were the positives?

    My goods have consistently been delivered on time.

    Any negatives?

    The shipping prices to the warehouse have been high.

    Overall

    I look forward to building my business with Deliverr

  • James P

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    Ease of Use

    They can't keep up with the daily workflow. No Support

    What were the positives?

    Site is easy to use.

    Any negatives?

    If you're a decent seller and committed to shipping orders on time, Deliverr is not for you at this point, they are certainly not up to the task. Orders are late every day. The worst is their lack of support and BS excuses instead of admitting they are unable to keep up with the workflow.
    Agree with all the issue that's been posted here and other sites by other users. Order Cancellation, Inbound Shipment, Product Import etc. They have a long way to go. First step would be owning their mishaps, which they seem to be struggling with.

    Overall

    Their goal and concept is great, will try them again next year and see how they're doing if we can't find another option.

  • KIMO ARAFA

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    THE WORST

    What were the positives?

    NOTHING

    Any negatives?

    I think 1 star is too much but I have no choice Ive been doing business with them for 8 month now and in the beginning they were good now (because they grew fast) they are not following the promises like before. orders are processing for 4 and 5 days without being shipped and there is no way to talk to a live person to solve any issues so you have to open a ticket and then wait under the mercy of someone to reply to you and when they reply it is just a generic answer that is irrelevant to the question. I will find another company to do business with and will never do business with them again I wouldn't recommend anyone to work with them ever, they will get you in trouble with whoever you are selling through and of course with customersSIMPLY IT WILL COST YOU MONEY. VERY DISAPPOINTED.

    Overall

    I think 1 star is too much but I have no choice

  • Overall rating

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    Ease of Use

    Simple setup. Excellent customer support.

    What were the positives?

    Great video to walk you through the setup process.

    Any negatives?

    None

    Overall

    I put off setting up fulfillment by Deliverr fearing it would be difficult and time consuming. Big mistake! The process was fast and easy. Deliverr has an excellent video that walks you through the setup process. Thank you Deliverr.

  • Overall rating

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    Ease of Use

    Did Not Keep Their End of the Agreement

    What were the positives?

    Easy to create shipment

    Any negatives?

    Deliverr did not receive our items in the time frame they promised to and they did not ship our orders out when they said they would. This is an example of a company growing too fast and not being able to keep up with demand. You cannot rely on them to do what they say they will.

    Overall

    Your metrics will suffer if you use Deliverr during 4th qtr.

  • Marybeth Skeans

    Overall rating

    Features

    Support

    Ease of Use

    Great company

    What were the positives?

    Their software is very user friendly. They now have a forwarding program that allows you to ship to one location, and they do the rest of the work for you. This makes the program much more affordable. They are consistently working on improving their company with the merchants best interest in mind. Our account manager, Ben Swchartz, is absolutely phenomenal. Ben is the reason that we are still with Deliverr today. I hope that he is getting paid very well for the job that he does. Their new Fast and light program will be a huge benefit for smaller products that have less of a profit margin.

    Any negatives?

    They are still working out the kinks on late deliveries. Support is lacking. You have to email support if you have an issue with fast tags, a shipment, etc. which causes delay in resolving the issue. Although this has improved since we signed up, it still has room to improve. An over the phone support team would go far for them.

    Overall

    Overall it is a great option for 2 day shipping on multiple platforms.

  • Overall rating

    Features

    Support

    Ease of Use

    Great people and dependable company with easy to use software and low shipping fees

    What were the positives?

    Great people and company.

    Software syncs orders instantly (competitors take up to an hour). Easy to use software/dashboard. Ships out on time and the same day if orders placed before 2 PM ET (competitors take an extra day). Offers a single location for inbound and moves products to multiple locations without additional charge (need an extra week to forward). Shipping fees are one of the lowest in the industry.

    Any negatives?

    No 800 number for support. Tickets are submitted online and take time to address.

    Overall

    The best choice if you are looking for a dependable fulfillment company with easy to use software with competitive shipping fees. Be patient with their support, but they do deliver in the end.

  • Syed Tabish

    Overall rating

    Features

    Support

    Ease of Use

    Very limited options in terms of service

    What were the positives?

    We used it mainly for Walmart order fulfilment and the shipping was on time to meet the Walmart KPI guidelines.

    Any negatives?

    They will promise a lot but do not deliver on most of the items. Some basic functionalities are missing such as cancelling the order. You can cancel orders placed only in particular time period and you cannot cancel any order outside the period. Very poor support. Takes weeks to resolve the basic issues. Seems like they are very understaffed and the communication with the warehouses with which Deliverr work requires big improvements.

    Overall

    Very unsatisfactory experience. We are already looking for a different 3PL provider for next year.

  • lostnomad1

    Overall rating

    Too expense Ship all over country

    What were the positives?

    Nothing everything is too expensive. They want you to break up your case packs and send them all over the country. This adds a HUGE expense.

    Any negatives?

    Stop breaking up shipments. I have case packs of 12 units that are case packs for a reason. They want me to send 3 units to Las Vegas, 3 to GA, 3 to Texas, 3 PA. This isn't a feasible working model. Avoid their service until they get their stuff together.

    Overall

    Still waiting for a reply from their support, haven't heard back thats why I am leaving feedback here.

  • info184

    Overall rating

    Great resource, awesome alternative to Amazon FBA

    The only fulfillment we have found that was price competitive with Amazon FBA. Thus, the only realistic choice for Walmart fulfillment that we have found. Additionally, Deliverr is MUCH better at timely fulfillment for non-Amazon orders than Amazon fulfillment services is. Amazon sometimes treats non-Amazon fulfillment orders as second class citizens.

    It has not been perfect, but Deliverr solicits our feedback and takes our criticisms into account. We have a very good relationship, to the point that we have incorporated Deliverr into our business model going forward.

    Only negative is that Deliverr doesn't own all the warehouses so sometimes the individual warehouses make decisions that are not in my company's best interests.
    We do a lot of volume on Amazon, and are happy for it. But, as anybody who sells on Amazon knows, you'd better have a backup plan as Amazon behave very arbitrarily. Deliverr gives us that option.

  • Jon Y

    Overall rating

    Don't waste your time. They are not ready for the workload.

    Okay when they actually work. They have delayed shipments being sent out over Walmart causing our scorecard to have dings due to not shipping out on time or arriving late. This was reduced when confronted about it.

    Now they shipped the wrong item and nearly two weeks later it's still not resolved. They jerk around when we have minimal inventory in their warehouse, provide all of the information necessary, and refuse to answer when it will be resolved.

    They don't reduce shipping cost for multiple orders and one shipment (They take the money normally saved for you and charge you for it). They require a minimum quantity of 10 per SKU which adds up fast when needing to ship to multiple warehouses. For those shipments, a max quantity of 10 SKU's are allowed per shipment (If you could fit 21 skus in one box under 10 lbs, they need to be separated into 3 boxes). Their shipping label is similar to Amazon's FBA but instead of a QR code for the picklist, they just state the picklist on the shipping label. The format of the picklist can only fit 10 items hence this limit.

    They have a lot of work ahead of them before I would consider recommending them as they are just not ready and it shows. One star simply due to the shipping speed (And that's mostly due to FedEx). Would have, otherwise, suggested 0.

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