Service Details

Deliverr is an FBA-like fulfillment service for eBay, Walmart, Jet and Shopify stores.

Deliverr provides standardized pricing for quick shipping, guaranteed delivery dates, and integrates directly into fast shipping programs like eBay Guaranteed Delivery.

  • SaaS (Cloud Web App)
  • United States

Pricing & Trial

Fulfillment from $3.99 per unit
Storage from $0.72 per cu ft. per month

Integrations & Compatibility

  • Amazon.com
  • eBay.com
  • Jet
  • Walmart.com
  • ChannelAdvisor
  • Ecomdash
  • Sellbrite
  • Shopify

From Deliverr | Claim Listing

Last updated on

18 Reviews

Average overall rating

Features

Support

Ease of Use

  • Overall rating

    Features

    Support

    Ease of Use

    Excellent, Customer Focused experience

    What were the positives?

    From the start, the Devlierr team has very helpful with the on boarding process and through our first shipment to their warehouse. When minor discrepancies did arise, the Deliverr team assigned an active representative to help us resolve them in a timely and professional manner. Compared to Amazon's customer service, Deliverr's is orders of magnitudes better! You can tell Deliverr appreciates each of their clients and wants them to succeed!

    Any negatives?

    None Yet

    Overall

    Excellent, Customer Focused experience

  • MEGAN LATEK

    Overall rating

    Features

    Support

    Ease of Use

    HORRIBLE CUSTOMER SERVICE! ZERO RESPONSES TO TICKETS! WEIGHT PROBLEMS! MISSING INVENTORY!

    What were the positives?

    I am not exaggerating when I say I have had NO POSITIVE EXPERIENCE with this company! Matter of fact, they have hurt my business more than helped!

    Any negatives?

    HORRIBLE CUSTOMER SERVICE! ZERO RESPONSES TO TICKETS! WEIGHT PROBLEMS! MISSING INVENTORY! 3 WEEKS TO LOCATE AND ENTER MY INVENTORY! SALES ACCOUNT MANAGER SAID HE CREDITED MY ACCOUNT $100 for a product that they shipped when they shouldnt have and 3 invoices and a month later, I still have yet to see the credit! I have sent him multiple emails asking about this issue and with other questions and he is straight up ignoring me! OF course, he was very attentive when I was signing up but now that all these issues have come about, he is nowhere to be found! Their staff has entered many of my items with extremely wrong dimensions and weight! Im talking products that should weigh 6 oz, they have as weighing 6lbs causing my shipping fee to be almost $7 for an item that only cost $15! I have sent in about 9 tickets since i signed up on July 1st, 2020. NOT ONE TICKET HAS BEEN RESOLVED PROPERLY!!!! ALL TICKETS HAVE TAKEN WEEKS TO GET A REPLY!!!! They are very quick to take the money out of your bank account though!!! That department must be fully and properly staffed cuz the rest of the staff is not. My inventory levels are always off and therefore, Im constantly checking my orders and trying to figure out what is going on. I find myself having to work harder and feel like I just invested my business with a company who does not care and I cannot trust! MAKE SURE IF YOU DO DECIDE TO USE THIS COMPANY THAT YOU CHECK EVERYTHING! FEES, INVENTORY, INBOUNDS! ORDERS! MAKE SURE YOU ARE NOT GETTING RIPPED OFF OR LOSING MONEY BECAUSE THEY ARE ENTERING IN WRONG WEIGHTS AND DIMENSIONS FOR YOU PRODUCTS!!! I AM ABSOLUTELY DISGUSTED BUT NOW THAT THEY HAVE ALL MY INVENTORY, IM STUCK! ID REQUEST FOR REMOVAL AND ITEMS TO BE SHIPPED BACK BUT I FEEL I WOULD JUST MAKE THINGS WORSE AND TONS OF STUFF WOULD GO MISSING OR ID HAVE TO WAIT MONTHS TO GET IT BACK CAUSING MY BUSINESS TO LOSE TONS OF MONEY!!! GOOD LUCK EVERYONE BUT BEFORE SIGNING UP WITH THIS COMPANY, PLEASE CHECK OUT OTHER COMPANIES FIRST! THIS COMPANY IS WAY UNDERSTAFFED, NOT TRAINED PROPERLY, DOES NOT HAVE CONTROL OF THE WAREHOUSES THEY USE WHICH IS VERY SCARY!!!

    Overall

    NOT A GOOD EXPERIENCE

  • Overall rating

    Features

    Support

    Ease of Use

    Beware of this fulfillment company

    What were the positives?

    None

    Any negatives?

    Incompetent custormer service
    Response to problems takes 48-72 hours
    No ability to contact by phone or prioritze problems
    Customer support apparently cloed on weekends

    Overall

    This is a company that is "in over it's head," continually blames Covid-19 for its incompetence, and has shown no imporvement. One of our accounts inexplicably beccame inaccesible and after 3 days is still not operative. Customer service transgfers problems from one CSR to another, each with a diffrent answer.

  • Overall rating

    Features

    Support

    Ease of Use

    Buyer Beware

    What were the positives?

    I rarely write reviews but this experience has been challenging. The staff is nice and the features appear to be good and easy. It connects with Shopify easily. The review on Shopify was ok but the general reviews are not great and this is what I should have checked. 3 stars.

    Any negatives?

    But...
    Weight errors:
    It took over 3 weeks for them to correct an error in the weight of my products. Between many support tickets, Sales and account manager it was finally resolved correctly. But 3 weeks is not acceptable and they do not have control over the warehouses apparently.

    Inbound receiving not working:
    Inbound is now taking more than a week when it should take 48 hours. My goods are received at 4 warehouses and signed for (FED EX). Only 1 delivery is showing up. After 72 hours I created a ticket . No reply for 4 days and I am still waiting. I am now chasing the account manager who does not seem to have control. It is now 7 working days and I have no reply nor has the situation been rectified.

    Must Ship to 4 out of 20 warehouses: To get inventory processed in 48 hours. Well this is not true and it. They also keep giving you new warehouses so it is going to be difficult to pull them out . The other option is to ship to one warehouse but they want 3 WEEKS TO PROCESS!

    Overall

    Bright young staff but over their head and perhaps took on too much. Service is very bad. I am sorry I signed up with them based on Shopify review and shipped them 2 deliveries . Be careful if you go with them.

  • Jim

    Overall rating

    Features

    Support

    Ease of Use

    If you thought Amazon's support was bad...

    What were the positives?

    Fee structure.

    Any negatives?

    At the time of this writing I have 5 open support tickets, the oldest one is from 6 WEEKS ago.
    COLLECTIVELY these 5 support tickets have ZERO responses. I wish I was exaggerating. Zero responses and I have thousands of dollars worth of inventory with them. It's the most maddening, unprofessional thing I have ever seen. I cannot believe Walmart endorses Deliverr.

    Overall

    Unless every single thing in your life goes perfectly and you NEVER need support, it's impossible to recommend Deliverr.

  • Overall rating

    Features

    Support

    Ease of Use

    Great service and great company

    What were the positives?

    Proactive and insightful Account Management. Very good tech support. Well integrated product

    Any negatives?

    NA

    Overall

    Overall a great product and a great company who is genuinely interested in growing their clients' businesses.

  • marc

    Overall rating

    Features

    Support

    Ease of Use

    Complete Lack of Support

    What were the positives?

    The software is easy to follow, the idea is great, prices are a tad bit higher then using FBA warehouses, but awesome if you need to get walmart or ebay 2 day tags.

    Any negatives?

    Inbound took like 3 weeks to process. I thought FTW1 from FBA was bad ... these guys are on par with that poor service or worst.

    Overall

    What really is getting these guys a low review is the lack of support. No phone number, which isn't a big deal if they are responsive to the online inquiries. But I have had an urgent ticket in the system for 5 days without a response of any kind. I called one of their sales people for some help, since that is the only number I could find. If you leave them a message saying you need some help with support they won't respond either.

    Maybe in the future they'll be worth your time, but for now move on for another company.

  • Overall rating

    Features

    Support

    Ease of Use

    Happy with the servive

    What were the positives?

    My goods have consistently been delivered on time.

    Any negatives?

    The shipping prices to the warehouse have been high.

    Overall

    I look forward to building my business with Deliverr

  • James P

    Overall rating

    Features

    Support

    Ease of Use

    They can't keep up with the daily workflow. No Support

    What were the positives?

    Site is easy to use.

    Any negatives?

    If you're a decent seller and committed to shipping orders on time, Deliverr is not for you at this point, they are certainly not up to the task. Orders are late every day. The worst is their lack of support and BS excuses instead of admitting they are unable to keep up with the workflow.
    Agree with all the issue that's been posted here and other sites by other users. Order Cancellation, Inbound Shipment, Product Import etc. They have a long way to go. First step would be owning their mishaps, which they seem to be struggling with.

    Overall

    Their goal and concept is great, will try them again next year and see how they're doing if we can't find another option.

  • KIMO ARAFA

    Overall rating

    Features

    Support

    Ease of Use

    THE WORST

    What were the positives?

    NOTHING

    Any negatives?

    I think 1 star is too much but I have no choice Ive been doing business with them for 8 month now and in the beginning they were good now (because they grew fast) they are not following the promises like before. orders are processing for 4 and 5 days without being shipped and there is no way to talk to a live person to solve any issues so you have to open a ticket and then wait under the mercy of someone to reply to you and when they reply it is just a generic answer that is irrelevant to the question. I will find another company to do business with and will never do business with them again I wouldn't recommend anyone to work with them ever, they will get you in trouble with whoever you are selling through and of course with customersSIMPLY IT WILL COST YOU MONEY. VERY DISAPPOINTED.

    Overall

    I think 1 star is too much but I have no choice

  • Overall rating

    Features

    Support

    Ease of Use

    Simple setup. Excellent customer support.

    What were the positives?

    Great video to walk you through the setup process.

    Any negatives?

    None

    Overall

    I put off setting up fulfillment by Deliverr fearing it would be difficult and time consuming. Big mistake! The process was fast and easy. Deliverr has an excellent video that walks you through the setup process. Thank you Deliverr.

  • Overall rating

    Features

    Support

    Ease of Use

    Did Not Keep Their End of the Agreement

    What were the positives?

    Easy to create shipment

    Any negatives?

    Deliverr did not receive our items in the time frame they promised to and they did not ship our orders out when they said they would. This is an example of a company growing too fast and not being able to keep up with demand. You cannot rely on them to do what they say they will.

    Overall

    Your metrics will suffer if you use Deliverr during 4th qtr.

  • Marybeth Skeans

    Overall rating

    Features

    Support

    Ease of Use

    Great company

    What were the positives?

    Their software is very user friendly. They now have a forwarding program that allows you to ship to one location, and they do the rest of the work for you. This makes the program much more affordable. They are consistently working on improving their company with the merchants best interest in mind. Our account manager, Ben Swchartz, is absolutely phenomenal. Ben is the reason that we are still with Deliverr today. I hope that he is getting paid very well for the job that he does. Their new Fast and light program will be a huge benefit for smaller products that have less of a profit margin.

    Any negatives?

    They are still working out the kinks on late deliveries. Support is lacking. You have to email support if you have an issue with fast tags, a shipment, etc. which causes delay in resolving the issue. Although this has improved since we signed up, it still has room to improve. An over the phone support team would go far for them.

    Overall

    Overall it is a great option for 2 day shipping on multiple platforms.

  • Overall rating

    Features

    Support

    Ease of Use

    Great people and dependable company with easy to use software and low shipping fees

    What were the positives?

    Great people and company.

    Software syncs orders instantly (competitors take up to an hour). Easy to use software/dashboard. Ships out on time and the same day if orders placed before 2 PM ET (competitors take an extra day). Offers a single location for inbound and moves products to multiple locations without additional charge (need an extra week to forward). Shipping fees are one of the lowest in the industry.

    Any negatives?

    No 800 number for support. Tickets are submitted online and take time to address.

    Overall

    The best choice if you are looking for a dependable fulfillment company with easy to use software with competitive shipping fees. Be patient with their support, but they do deliver in the end.

  • Syed Tabish

    Overall rating

    Features

    Support

    Ease of Use

    Very limited options in terms of service

    What were the positives?

    We used it mainly for Walmart order fulfilment and the shipping was on time to meet the Walmart KPI guidelines.

    Any negatives?

    They will promise a lot but do not deliver on most of the items. Some basic functionalities are missing such as cancelling the order. You can cancel orders placed only in particular time period and you cannot cancel any order outside the period. Very poor support. Takes weeks to resolve the basic issues. Seems like they are very understaffed and the communication with the warehouses with which Deliverr work requires big improvements.

    Overall

    Very unsatisfactory experience. We are already looking for a different 3PL provider for next year.

  • lostnomad1

    Overall rating

    Too expense Ship all over country

    What were the positives?

    Nothing everything is too expensive. They want you to break up your case packs and send them all over the country. This adds a HUGE expense.

    Any negatives?

    Stop breaking up shipments. I have case packs of 12 units that are case packs for a reason. They want me to send 3 units to Las Vegas, 3 to GA, 3 to Texas, 3 PA. This isn't a feasible working model. Avoid their service until they get their stuff together.

    Overall

    Still waiting for a reply from their support, haven't heard back thats why I am leaving feedback here.

  • info184

    Overall rating

    Great resource, awesome alternative to Amazon FBA

    The only fulfillment we have found that was price competitive with Amazon FBA. Thus, the only realistic choice for Walmart fulfillment that we have found. Additionally, Deliverr is MUCH better at timely fulfillment for non-Amazon orders than Amazon fulfillment services is. Amazon sometimes treats non-Amazon fulfillment orders as second class citizens.

    It has not been perfect, but Deliverr solicits our feedback and takes our criticisms into account. We have a very good relationship, to the point that we have incorporated Deliverr into our business model going forward.

    Only negative is that Deliverr doesn't own all the warehouses so sometimes the individual warehouses make decisions that are not in my company's best interests.
    We do a lot of volume on Amazon, and are happy for it. But, as anybody who sells on Amazon knows, you'd better have a backup plan as Amazon behave very arbitrarily. Deliverr gives us that option.

  • Jon Y

    Overall rating

    Don't waste your time. They are not ready for the workload.

    Okay when they actually work. They have delayed shipments being sent out over Walmart causing our scorecard to have dings due to not shipping out on time or arriving late. This was reduced when confronted about it.

    Now they shipped the wrong item and nearly two weeks later it's still not resolved. They jerk around when we have minimal inventory in their warehouse, provide all of the information necessary, and refuse to answer when it will be resolved.

    They don't reduce shipping cost for multiple orders and one shipment (They take the money normally saved for you and charge you for it). They require a minimum quantity of 10 per SKU which adds up fast when needing to ship to multiple warehouses. For those shipments, a max quantity of 10 SKU's are allowed per shipment (If you could fit 21 skus in one box under 10 lbs, they need to be separated into 3 boxes). Their shipping label is similar to Amazon's FBA but instead of a QR code for the picklist, they just state the picklist on the shipping label. The format of the picklist can only fit 10 items hence this limit.

    They have a lot of work ahead of them before I would consider recommending them as they are just not ready and it shows. One star simply due to the shipping speed (And that's mostly due to FedEx). Would have, otherwise, suggested 0.

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