Service Details
Direct Liquidation is a wholesale marketplace for surplus merchandise, including customer returns, overstock and end-of-life products.
Merchandise is sorted, tested, refurbished and re-packaged ready to be resold.
Direct Liquidation has six locations throughout the US and Canada, ships internationally, and provides 90-day warranties on refurbished products. Smaller test loads are available.
Platform | SaaS (Cloud Web App) |
Media
Pricing & Trial
Price Range |
Loads are sold via auction or fixed price. Buyer registration is free. |
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Roni Salguero
I love to being with direct liquidation they’re the best liquidation pallets I found, l LOVE D.L
What where the positives?
I really love to do business with DL is a very good company where you can get a good deals they’re the best….
Any negatives?
Nop nothing to say about DL
Summary
100’/, the best liquidation…..
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J. Parker
that third party antifraud system is gone make an already bad company even worst!
What where the positives?
The One Customer Service Rep that goes way beyond anyone there to help you! His name is (Jackson) big thanks to him I got through two orders after being blocked by their so called anti-fraud third party system.... its calling me and my financial institutions a fraud as they put my money on a hold and tell me to use another payment method... Financial Russian Roulette ....... The Positve is Jackson (Period)
Any negatives?
I just started trying this company again after a few years and $18,000 in loses from the covid era junk pallets! Now something new (Third Party Anti-fraud System) everything clears at first, they hold your money hostage, then you get an email tell you to use another payment! then you try that then again the same thing
Summary
GET RID OF THAT THIRD PARTY CRAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Jasmine Amison
DONT DO IT!!
What where the positives?
Recently made a purchase. out of the 49 items i received 21. not to mention nothing works!! Customer service is stating that because it says untested, how is it not tested when there are receipts attached to the items that says damaged/broken. I spent a lot of money and only thing they can offer is a lousy 10% off coupon for my next transaction. I was robbed and want to warn anyone else before they make the same mistake as me.
Any negatives?
Summary
do not recommend... i say go somewhere else
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iraj azizi
very good
What where the positives?
Being personable, responsive, guiding
Any negatives?
I did not see .
Summary
You have really good and positive employees
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Dollee C Magarotto
Be patient, be aware and have a backup plan. Stay on them when you have issues. Product was ok.
What where the positives?
Seamless purchasing process. Product was ok.
Any negatives?
Communication is slow if you have issue but stay on them and follow up because they do want to resolve them. Comb through the delivery and make sure you received product and not ASSWTS and let them know.
Summary
The resale of the product went well. We refurbished everything and people enjoyed the buys because it is a familiar brand.
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Sam tuci
Confused and disoriented
What where the positives?
The brand names are great
Any negatives?
They will not help you if your package is lost they will not respond if the product is defective . They Will not support in any way or stand behind anything
Summary
There is better out there than direct liquidation
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Rojean Albury
Wonderful
What where the positives?
Nil
Any negatives?
Nil
Summary
Nil
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Rickey Hale
The overall selections are great. Payment issues aren't clearly expanded.
What where the positives?
There are too numerous items to review. This is great. This site was recommended to me as a positive location to purchase.
Any negatives?
There have been issues purchasing using my credentials. I've corrected these items numerous times. However, the exact issue has never been clearly explained. Instead, what is given seems to be a boiler plate answers. One customer service rep did try to work the issue. My bank (USAA) cleared my purchases, however, your third-party vendors did not.
Summary
Unsatisfied. After my experience trying to get my credentials correct and losing my products really put a damper on this experience.
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Stephanie
They dont send what you pay for
What where the positives?
The website was easy to navigate
Any negatives?
Everything after hitting buy! Bought 26 pallets and only received 15. The 15 pallets were taken off pallets and piled in a truck. Only 3 actual pallets on the truck. The refunded on missing 11 pallets but charged shipping for the full load. They just kept saying it was a service and handling charge......um you didnt service or handle those missing pallets.
Summary
I have tried for days and days to get this straightened out. The customer service rep refuses to get me to a manager. These guys are a joke.
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Condel Gould
very good company
What where the positives?
The prompt assistance from customs service and the good prices on items
Any negatives?
My shipped by direct liquidation is not available.
Summary
Very good
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derrick rose
very good experience when I contacted the company, Anna was a joy to work with. Thank you.
What where the positives?
I contacted Anna a few times when I was having difficulty with a shipper. She guided me through the process and helped me figure out my next move.
Any negatives?
none that I can think of.
Summary
good experience. Product arrived quite quickly and in good shape.
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Eyad Al-Kadi
products as described. Good customer service
What where the positives?
Ability to speak to customer service by phone and online
Any negatives?
No one is perfect
Summary
Great
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Julie Colberg
Honest Reliable Source of Inventory
What where the positives?
The descriptions are accurate with no hidden trick or gotchas. I have won three different lots from this company and was highly satisfied with each one. The shipping options are also very reasonably priced and the companies they use are reliable. I will do business with them again.
Any negatives?
No none.
Summary
Very satisfied and feel like I got a good deal for the inventory received and the vast majority of it will be easily resellable.
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Sadia
Great customer support
What where the positives?
Customer support, you can improve by adding real pictures though
Any negatives?
Real pictures of the lot missing
Summary
Ok
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Blake
Direct Liquidation can be beneficial until an issue arises.
What where the positives?
Previous business was ok but when an issue arose it was a disaster
Any negatives?
Customer support No response to emails Repeatedly hung up and i have not received a refund at all after returning the shipment to direct liquidation which is really frustrating die to no response to emails and calls where I'm eventually told by a customer support rep that it has been escalated and just wait after 2 months
Summary
I am very dissatisfied with the lack of concern for customers and the loss of trust in direct liquidation is really dishesrtening. I would just like some answers and my funds to be returned to me. This is how i feed my family and it would just be nice for this business to understand that. I think i have been more than patient but this has tied my hands up for too long now. Not asking for much but some understanding and to be treated as you would like to be treated.
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David Trujillo
Order
What where the positives?
Look what I got there was only one watch band in each box, one broken power cord, one iphone cover, and two pens not worth $25 and i paid $171 plus shipping for nothing.
Any negatives?
FYI it looks as if it was gone through again before I got it. Never again well I order from you nor will I tell anyone to bid on nothing. I'm sending you a picture of what i got one more thing it did not weigh even 5 lb and I paid for a box that is supposed to be 16 lb nevermore.
Summary
Junk
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Sherman
Under New Management? Something has changed.
What where the positives?
The website is more user friendly compared to other liquidation companies. The customer service is hit or miss. 50/50
Any negatives?
Direct Liquidations was great to buy from in the first part of 2020. You could buy good items and have about 30% of junk that would have to be thrown out. You could buy items at from 5% to 20% of retail and again most of it was good. I am not sure what happened... new owners or managers. About June or July things started going down hill. The purchase prices went through the roof. Direct was wanting close to what I can sell products for. I was buying a crap ton from Direct every month. Spending a crap ton of money. I think I was paying their light bill for the entire company. I have almost stopped buying from them. I have also noticed they do not offer the same products they used to. I will still get on the site and cruise through... but that's about it. I mainly get on and look, hoping that things will change back... but I think it is just wishful thinking. The customer service is 50/50.
Summary
This company used to be great to buy from. Now, the prices are so high and they don't offer the same items as they used to. I will keep looking and buying from other vendors... (Direct's competitors).
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Terek
The worst
What where the positives?
Nothing horrific customer service
Any negatives?
Yes customer service is rude, management fought me on what i said, the people that handle products obviously dont care about doing their job correctly, and they take their time responding to you and have no problem with taking your money
Summary
If i could give a worst rating i would
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Matt Houghton
very professional and helpful
What where the positives?
attention to detail and follow through
Any negatives?
nothing
Summary
excellent team, Anna is the best!
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Sigga Jobe
Worst place ever
What where the positives?
None
Any negatives?
Everything
Summary
Be aware of falsely advertised merchandise. They will say it is this, when it is not. I bought phones there that said they were unlocked; after sending these overseas, I found out they weren't unlocked. When I reach out to them, they told unfortunately they can't do anything about because it has passed 90 days. After being told to send them the IMEI numbers to get them unlocked remotely, I was told thereafter they can't because it is over 90 days. Make sure you know what you are getting and try a different liquidation if you want to be guaranteed you are getting rightly advertised merchandise. I will not be ordering from them again.
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P Allen
Non delivery!!! Ruined our Christmas sales! Zero communication... Answering service in the Philippin
What where the positives?
None! All lies! Never delivered... We ordered way ahead of time for a Christmas delivery for Christmas sales and were promised a delivery day... It never happened!
Any negatives?
All negatives would never use this company again! trying to charge me a 30% restocking fee for items that were not even shipped or delivered according to the free company! What a rip off!!!
Summary
On a scale of 1 to 10 I give them a complete zero!!!
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Erik P.
Love getting pallets from here!
What where the positives?
Love the prices. Customer service reps are awesome!
Any negatives?
Shipping prices but I'm assuming that out of your control.
Summary
Good experience
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Ma Jinky Mallory
Very fast response and accurate support from customer service representative .
What where the positives?
Accurate transaction and very efficient support . Great customer service, Addresses Issues promptly and satisfactorily.
Any negatives?
There is a seven days long waiting period just for preparing and processing the shipment of the ordered item.
Summary
The direct liquidation is still a highly discounted and very great price to buy and resell products. I would like to order in volumes in the future with products that are high in demand.
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Scott sanchez
Quality products often ar amazing value, def profitable
What where the positives?
Well organized pickup and website easy to maneuver
Any negatives?
Only negative so far is 1 item was missing on a pallet and a significantly lower valued item was in its place but I have won probably 40 auctions so not bad.
Summary
1k times better than BidFta which sells junk. I wish I had found this site much sooner, if you do some research and be patient it has many money making opportunities.
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Joseph cartet
Great job
What where the positives?
Like the ordering and variety
Any negatives?
Can not get the shipping tru direct liquidation My orders I have to arrange shipping
Summary
Like the variety of merchandise
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Brenda crockett
The experience I have with direct liquidation
What where the positives?
I really had fun bidding on the items it was exciting to win and reaching a life support person was the best
Any negatives?
I had a hard time understanding some of the customer service representative
Summary
Overall I would rate this site as a four out of five
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Edward J TURNER
DID GREAT. ALL Matters REsolved Very Satisfactory!
What where the positives?
The Company lISTENDED AND Valued me as a Customer! I hope THis Will All Continue for us both.
Any negatives?
YES, BUt with the good supervisors working hand and hand with all participating customer service support, it is a good thing
Summary
VERY GOOD FAIR. THE right thing in the end was DONE!. THANKS SO MUCH!
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Richard M Day
The Very Best
What where the positives?
They have the best service, they are always available to assist with any issues you may have or think you may have. They provide daily updates to help you stay informed. They provide instant chat and respond to emails very quickly.
Any negatives?
I have not had any negative experiences with them and i have purchased many pallets from them'
Summary
It has been a great experience working with Direct Liquidation. I would recommend them to anyone that is looking to excel in the resale business. They provide products at a great price that allow you to resale at a very nice profit level.
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Kairo Logistics
Prices are great.
What where the positives?
Prices are reasonable and items are great
Any negatives?
It took me a long time to have the clearance to pick up the load.
Summary
I think dealing with Directliquadation will help one to grow because their prices are reasonable and items great
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Elizabeth Casey
Staff is truly amazing and professional
What where the positives?
The staff seems to provide you with learning reading material. How to effectively become a better reseller.
Any negatives?
none
Summary
i love working with this company there on top of their game!!!
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Paul
All the valuable items were missing
What where the positives?
20% of the lot was useable
Any negatives?
Customer service does not come to you. You have to contact them every time. Over all terrible experience with directliquidations. They cherry pick the most valuable items before it ships and then tell you they can't find the items. We were missing over $17,000 (retail) worth of items and they give us a $149 credit towards future purchases. It took over 1 month to get that pathetic answer
Summary
Horrible. Do not buy from them
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Andrew lance
Great company and employees
What where the positives?
Items. Customer service . Fast turnaround.
Any negatives?
Sometimes you're gonna get someone's bad return. Lol part of the game.
Summary
Great service and company to deal with
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Jamal Ross
Good overall experience!
What where the positives?
Easy to use and understand site, policies and access to information. Good staff reponses as well.
Any negatives?
No glaring deficiencies I can think of.
Summary
Overall a positive experience so far. Thank you.
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Stephanie Palmer
Everything was extremely easy to use and understand the process!!
What where the positives?
Pretty accurate on contents of lots and lots of easy ways to get help with any issues!
Any negatives?
Shipping calculator and actual shipping price where very different. Prices were much higher
Summary
I would definitely recommend this site and I will definitely be purchasing again
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mark r stroup
great place to purchase liquidation pallets
What where the positives?
easy to use website
Any negatives?
better pictures of the pallets
Summary
great to place to shop for merchandise if you're wiling to take a chance on obtaining some good products
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Greg
Positive First Experience
What where the positives?
Easy to use website. Clear and intuitive bidding process. Simple pick up experience (although the warehouse door was tricky to find at first as it wasn't clearly labelled). Products exceeding expectation. Customer service is very responsive when I reached out about the logistics of coordinating the pick up.
Any negatives?
Overall positive after my first experience. Better signage for there warehouse would be helpful.
Summary
I plan to use them again.
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Joshua Brown
Overall direct liquidation is helped me grow my business
What where the positives?
They have an easy bidding and check out process. manifested loads really help make an informed decision when buying.
Any negatives?
Very hard to work with when issues arise. recieved 2 wrong skids, not at all what I ordered and was only credited for one. ultimately had to take a loss and move on for an issue out of my control.
Summary
Mixed feelings. hope things continue to progress. my business is still new and I am at the stages where mix ups could force me to close shop. I hope things continue to go in the right direction. i would like to grow with direct liquidation and become a long term partner.
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James Stephenson
Very unhappy with our last (3) truckloads from direct, Lowe’s.
What where the positives?
Problems were eventually resolved
Any negatives?
Entire load was trashed - Took way too long for delivery. - Sales rep should never guarantee a delivery date - refund for trashed load wasn’t near what it should have been, we spent $4,100 on the load and only getting $1,500 back
Summary
Very unhappy overall with our last truckloads
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Tim Douglas
Love Direct Liquidation easy to use, great product, customer support very friendly and knowledgeable
What where the positives?
Great product, friendly staff, easy to use, customer support knows their business and unlike other customer support teams a customer a deal with it seems to enjoy helping the customer
Any negatives?
The only negative that I could come up with would be adding auction lots to my watchlist.. Once you find a lot you would like to watch, you add that lot to your watchlist and when you go back to look at other auctions, the lot list pallets to bid on, you end up back all the way to the top of the auction list. instead of the last lot that you you looked at and added to your watchlist. Now that is a silly minor inconvenience. But what seemed silly to me is that is the only negative I can come up with for my experience dealing with direct liquidation's
Summary
Overall very good and I would recommend.. the only issue that I have run into I purchased a lot in June and immediately realized I made a mistake.. I went through the proper channels to cancel the order.. and the order was canceled thank you for that.. then I get a message saying that my bidding privileges have been suspended.. I have not yet been able or have the time to contact anyone about this matter yet.. however I was surprised to see that message last evening since I did follow proper protocol for canceling an order in a timely manner.. I have spent a significant amount of money since doing business with direct liquidation's.. and for my part I do wish to continue to do business with direct liquidation's and my communications with the customer support up to this point has all been positive so I have no doubt bat this matter will be taken care of..
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Daniel Heaton
Very good company to work with.
What where the positives?
The site is easy to maneuver around and it is pretty self explanatory. The customer service is top notch.
Any negatives?
I have no negative comments.
Summary
I will recommend this site to friends.
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sami
DO NOT BUY from NEVADA Warehouse
What where the positives?
Fast Shipping with a catch
Any negatives?
I got robbed Plain & Simple. Paid over 4K for three pallets & I got trash when expecting over 400 items customer Returns. My Pallets did not have cardboard around for extra security. Just Boxes and items without boxes piled up together and wrapped with plastic some black and other clear. Items Could be seen from the top and sides. Pallets were tilted and Broken. 1/3 of the quantity was missing Items did not have the blue sticker slapped on them, No way to identify the items and how are sent. Support was very poor and got hung up on for whom I was talking...... She refused to say her name & hung up. Poor Customer service skills.
Summary
Bad
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gary w jones
This is oneof the worse miss i ever got will never used them again it was first and last
What where the positives?
nothing
Any negatives?
I got a bunch of same items that was post to be home hardware was a bunch bs same items 87 time is bunch of junk I'm glad they canceled my other order. I will never used them again.
Summary
I got a bunch of same items that was post to be home hardware was a bunch bs same items 87 time is bunch of junk I'm glad they canceled my other order. I will never used them again.
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Matt
WROST EVER!!!!!!!
What where the positives?
None absolutely none.
Any negatives?
Wont credit my payment to my account but I paid via Wire transfer and emailed them a copy of the wire. They just keep saying to wait. 1 week later and they say they do not have my money via wire or when I can expect to get my items. HORRIBLE> Wont let me talk to accounting, they just keep giving me the standard prompt answers in there chat bots. I am out over $5k as of now. Buyer Beware.
Summary
This place is a joke. Never Again.
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Sharlene Kaufman
Fast and friendly
What where the positives?
The fast response to my email and calling me back to confirm everything never left me with unanswered questions.
Any negatives?
The only negative is that I can’t buy more often
Summary
Least have a great experience and get help when needed.
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Jesse
Took my money 2 months ago, now they won't give me a refund.
What where the positives?
Absolutely nothing.
Any negatives?
Every aspect in dealing with them has been negative.
Summary
Horrible customer service. They have messed up a few of our pallets, trying to make us sign when big money items that were on the manifest but were not actually on the pallets. Currently, they have had my money for about 2 months after them cancelling a truck load. Now they're saying they can't refund the money. BUYER BEWARE
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Becky Woods
Love the great deals and awesome customer service.
What where the positives?
Easy to navigate, easy to order and pay, and quick to prepare orders.
Any negatives?
Sometimes I have to get with the awesome customer service team because my I get emails saying I am ready to schedule pick up and it doesn't give me the option to do it.
Summary
Love it, positives are definitely better and outweigh any negative.
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Yamen Nasser
Great customer service
What where the positives?
Cheap pallets
Any negatives?
“Buy Now” pallets are always limited. I do not usually see any Bikes, TVs, and other valuable items on “Buy Now”
Summary
Fair pricing but limited variety
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Josh Manders
False Information
What where the positives?
None really
Any negatives?
We bought a semi load from them, it was sold as 26 pallets to us. When it got here we were informed that 4 of the pallets didn't fit. No problem we understand the mistake, however when we asked them about it we were told we had to pay to get it shipped also. It wasn't our fault they didn't fit and now we get stuck paying 1.5 times the shipping costs.
Summary
I would be careful buying from them. Anything that's messed up is always your fault. They will try to push the blame on anyone to not lose money out of their pocket. Its been over a week and i still have no idea when my other pallets are coming that I paid for.
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Haza
Direct liquidation
What where the positives?
Fast customer service
Any negatives?
They do not Check their refurbished grade A products Got 2 tvs with faulty screen. You have to send it back on your own dime. Would not have happened if they would have checked it
Summary
Overall not bad
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Amber Anderson
love direct liquidators
What where the positives?
This was my first time ever buying a pallet anywhere and I was really nervous, but the process was real easy and the staff was very helpful and responded quickly.
Any negatives?
none
Summary
loved this place will be coming back!
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Fernando
Good Package
What where the positives?
Good Communications
Any negatives?
Missing accurate information relative how the items are coming, detail description photos before the action Missing Tracking #s prices not really manage according with the e-commerce platforms really hard to compete.
Summary
it is Ok
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Seann Wooten
Easy bid process
What where the positives?
Easy , fast and very responsive
Any negatives?
None that weren’t handled quickly and efficiently
Summary
10
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Azariah Hulsey
Great selection and great prices.
What where the positives?
Easy to use. Excellent selection. Great customer service and quick response time.
Any negatives?
There were quite a few shipping options and I am not really sure what the difference is between them. They could have explained the pro's and con's of each option to make it more clear which was best suited to my needs.
Summary
Great company.
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Sarah Simpson.
Great palace to purchase items to resell
What where the positives?
Great selection. Ease of purchase.
Any negatives?
None
Summary
Very satisfied.
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Raymond Wilder
Unbelievable Customer Service
What where the positives?
I was having difficulty using the system to pay for my winning bid. Janette and Danny were able to assist me in getting the process complete. Their knowledge and patience is greatly appreciated.
Any negatives?
None at this time.
Summary
Excellent experience. I am excited to see the merchandise I won.
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Flavio Borowiec
happy and at the same time upset with the company, the more I buy the worse it gets!
What where the positives?
good prices, good return service
Any negatives?
many lots arriving without accessories not as detailed in the lot! inverted labels and grid A To some arriving worse than grape C .... little instructions with the staff who prepare the shipment and lack of care with the preparation! I have many inregular lots missing piece and wrong!
Summary
more attention the company will be good!
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Charles Mink
Unsure
What where the positives?
They gave me a 1 time return for the pallet I bought that was missing 2 monitors in it
Any negatives?
I received my pallet and it was missing 2 of the items that was listed the deliveryman that dropped off my pallet admitted that he went through my pallet
Summary
Well if they dont make me pay for return shipping ot would b awesome but if they make me pay for it I. Not going to b able to return it cause then I would have paid double what the pallet was in the first place and I would b losing money
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Karman Ahmed
This is my first Experience to buy some stuff .its great
What where the positives?
Reply Quickly
Any negatives?
No
Summary
Excellent
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Jordan losey
Very professional
What where the positives?
Customer service was great.
Any negatives?
Nope.
Summary
Very satisfied
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Ashton Pointer
If the warehouse actually gave you the items you paid for things would be 5 star!
What where the positives?
Idk
Any negatives?
Never get the correct count of items
Summary
I want what I pay for.
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geraldine m gartzke
my experience with direct liquidqtion was easy and smooth, i will definitely use there buisness agai
What where the positives?
nice,friendly, polite
Any negatives?
nope
Summary
10 thumbs up
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Scott Hollingsworth
Pallet of Heaters
What where the positives?
They was fast when we picked our pallet up very nice people and online bidding is very easy
Any negatives?
No
Summary
I will give this place a 10 star rating
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Randy Broach
Dealing with Direct Liquidation is a breeze
What where the positives?
Any time I have an issue with a pallet or order Direct Liquidation is quick to respond.
Any negatives?
If there are any negatives it would be to be able to leave a contingency bid in case a pallet doesn't sell. Direct Liquidation would be able to approve or deny the contingency bid. I see some pallets go through time after time with no bids. Contingency bids might help move some of those pallets. Just sayin 🙂
Summary
I depend on my relationship with Direct Liquidation to be able to run my profitable business.
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Steve
Great experience
What where the positives?
Customer service is very helpful.
Any negatives?
Shipping cost estimator comes out well below actual shipping costs (by about $50 on a single pallet)
Summary
I will continue to buy from direct liquidations
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Jackie Schaible
So far we are pleased.
What where the positives?
Anna was helpful, polite, and thorough.
Any negatives?
There was another agent I spoke to that was not nearly as knowledgeable and helpful as Anna.
Summary
I haven't pick up my order yet, first time buyer.
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Jon strimple
Good Experiance
What where the positives?
Easy to purchase , people at warehouse very helpful.
Any negatives?
There was a shortage on one item, but we are getting it worked out.
Summary
Good job to everyone.
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Tabetha Nichols
Returning customer
What where the positives?
Customer service is great Email updates regularly Easy to use website
Any negatives?
There's not much for people that want to start a business that doesn't have a large investment.
Summary
Great site and would overall recommend it to anyone
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Mahmood Ahmad
Your customers service needs some corporate touch as Mitchellle did
What where the positives?
Mitchelle's help was marvelous and unbelievable. She went extra steps in helping me out of trivial and complicated processes. God Bless such selfless helpers.
Any negatives?
Streamlining required in your support team as I kept on waiting for response to my Email dated 02/14/2020 and my 2 queries just resulted into frustration.
Summary
There are people who work in corporate style and provide necessary support and guidance and such workers always leads the organisation to glory.
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Freeman jr Yoder
Awesome
What where the positives?
Love this website
Any negatives?
U guys once created order wrong gave me shipping quotes when i went to pay there were no shipping options u guys said it was your fault ended up going through all the headache of getting it shipped
Summary
Not to bad
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Chad V. Davis
We are active, satisfied customers of Direct Liquidation
What where the positives?
Good Pricing. Fair auction setup.
Any negatives?
We continue to try to respond to sales reps about recurring orders but get no consistent response. We want to do even more business with the company but can't seem to get to the goal line with sales.
Summary
We will be continued customers.
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Fred Lotz
Easy
What where the positives?
Ease of bidding, quick customer service response
Any negatives?
Not yet
Summary
Very goodsite
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Jason N
Easy, fun, fast and professional
What where the positives?
Website easy to use. Customer service was quick to reply and great variety of products to choose from.
Any negatives?
No
Summary
10 out of 10
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Anonymousrealbuyer
Nothing is perfect in this business, but they are at the top of my short list
What where the positives?
Merchandise that fits our needs. I like the auction system as I believe it has the greatest chance of arriving at a fair price for everyone. Ability to do self pick up if you want.
Any negatives?
No real negatives. They have a lot of merchandise. Hope they get more.
Summary
I would suggest you try them out and make your own decision. Remember you are buying stuff for well below market price and there is a lot of hit and miss.
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Miguel Sanders
Great Place To Buy Quality Merchandise!
What where the positives?
Customer Service was great! Friendly and eager to help! They resolved my problem in no time!
Any negatives?
No negatives
Summary
More than satisfied with the overall service!
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Lea Houdyshell
Terrible Customer Service!!
What where the positives?
Easy to navigate
Any negatives?
Customer service rep avoided answering questions. We noticed sellers manipulating auctions by bidding on their own listings. Rep couldn’t answer why they let them do that. Didn’t even deny it.
Summary
Huge waste of time.
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James Wiese
Excellent Experience
What where the positives?
Sign up was easy. Bidding was easy. Checkout was fairly straightforward
Any negatives?
Don't like the time being extended in the last 5 minutes when a new bid is received
Summary
Very Positive
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Landon
Great customer service
What where the positives?
Quick responses for problems with orders
Any negatives?
Products aren't always what they say they are missing items
Summary
I haven't left
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Peter
Great Customer Service
What where the positives?
The company responded back to all my requested in a prompt manner. My requests were always fulfilled, and have not had any issues with solving problems.
Any negatives?
No negatives at the moment
Summary
Overall using their website and dealing with customer service is a great experience.
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nichole
Issues with logging in
What where the positives?
They got it fixed
Any negatives?
I still lost pallets witch caused issues with payment
Summary
Got the issue taken care of
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Kimberly Tellier
Amazing customer service
What where the positives?
When ever I need to contact I always get Danny he is one of the best customer service reps I have ever dealt with.... Quick response times and satisfaction
Any negatives?
I have nothing negative to say about this place
Summary
Amazing service quality and customer service
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Julio
great service over all love this site
What where the positives?
very good for business in the re-selling service
Any negatives?
nothing to say
Summary
will definitely continue to buy here
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Dave
Couldn't be easier
What where the positives?
The staff is very helpful in solving issues.
Any negatives?
Not enough time for people to pay. Slit should be 3-4 days. And need to offer more discounts to frequent buyers.
Summary
A good site to get good stuff
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Ryan Smith
I bought a couple pallets from Direct Liquidation... Had a couple bumps but overall good.
What where the positives?
Danny S... helped and/or contated me through every step of my transactions.
Any negatives?
Shipping quote is not accurate. I see a $40-$80 difference.
Summary
The ONLY reason I stay with this company is because of Danny S.
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Logan Ray
Straightforward, professional, and fast.
What where the positives?
Quick response time to inquiries User friendly interface Professionalism from customer service and warehouse staff
Any negatives?
Not so far, if that changes I will let you know.
Summary
10/10
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Kelly Glaese
Great
What where the positives?
Very easy to use and support was fast and were very helpful
Any negatives?
No negative to say
Summary
Love it
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Luz
Pictures are not from the actual condition
What where the positives?
If you can pick up that will be great
Any negatives?
Shipping is too expensive
Summary
Items are not in the manifest also the pictures are not from the actual items
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Ayobami Macaulay
Great Service
What where the positives?
You know what you're buying clearly stated quality of product customer service is great
Any negatives?
Need more stuff in the Milton warehouse
Summary
great service overall. love buying from them
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Derrick N Phillips
Highly Inaccurate Manifests
What where the positives?
I can't think of a positives right now as I am so disgusted over their last spit in my face.
Any negatives?
Direct Liquidation does not want to stand behind their manifests. I understand small variations, nobodys perfect. Manifest accuracy over the last few purchases has bee far lower than 70%. They do not seem to understand that we may buy a whole load just for certain items. My suggestion is pay no attention to manifests if you buy from this company. Other companies I do business with have way more accurate manifests.
Summary
I have decided to no longer buy from Direct Liquidations.
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