Direct Liquidation

The descriptions are accurate with no hidden trick or gotchas. I have won three different lots from this company and was highly satisfied with each one. The shipping options are also very reasonably priced and the companies they use are reliable. I will do business with them again.

No none.

Very satisfied and feel like I got a good deal for the inventory received and the vast majority of it will be easily resellable.

Previous business was ok but when an issue arose it was a disaster

Customer support No response to emails Repeatedly hung up and i have not received a refund at all after returning the shipment to direct liquidation which is really frustrating die to no response to emails and calls where I'm eventually told by a customer support rep that it has been escalated and just wait after 2 months

I am very dissatisfied with the lack of concern for customers and the loss of trust in direct liquidation is really dishesrtening. I would just like some answers and my funds to be returned to me. This is how i feed my family
and it would just be nice for this business to understand that. I think i have been more than patient but this has tied my hands up for too long now. Not asking for much but some understanding and to be treated as you would like to be treated.

The website is more user friendly compared to other liquidation companies. The customer service is hit or miss. 50/50

Direct Liquidations was great to buy from in the first part of 2020. You could buy good items and have about 30% of junk that would have to be thrown out. You could buy items at from 5% to 20% of retail and again most of it was good. I am not sure what happened... new owners or managers. About June or July things started going down hill. The purchase prices went through the roof. Direct was wanting close to what I can sell products for. I was buying a crap ton from Direct every month. Spending a crap ton of money. I think I was paying their light bill for the entire company. I have almost stopped buying from them. I have also noticed they do not offer the same products they used to. I will still get on the site and cruise through... but that's about it. I mainly get on and look, hoping that things will change back... but I think it is just wishful thinking. The customer service is 50/50.

This company used to be great to buy from. Now, the prices are so high and they don't offer the same items as they used to. I will keep looking and buying from other vendors... (Direct's competitors).

attention to detail and follow through

nothing

excellent team, Anna is the best!

None! All lies! Never delivered... We ordered way ahead of time for a Christmas delivery for Christmas sales and were promised a delivery day... It never happened!

All negatives would never use this company again! trying to charge me a 30% restocking fee for items that were not even shipped or delivered according to the free company! What a rip off!!!

On a scale of 1 to 10 I give them a complete zero!!!

Accurate transaction and very efficient support . Great customer service, Addresses Issues promptly and satisfactorily.

There is a seven days long waiting period just for preparing and processing the shipment of the ordered item.

The direct liquidation is still a highly discounted and very great price to buy and resell products. I would like to order in volumes in the future with products that are high in demand.

Like the ordering and variety

Can not get the shipping tru direct liquidation
My orders I have to arrange shipping

Like the variety of merchandise

I really had fun bidding on the items it was exciting to win and reaching a life support person was the best

I had a hard time understanding some of the customer service representative

Overall I would rate this site as a four out of five

Prices are reasonable and items are great

It took me a long time to have the clearance to pick up the load.

I think dealing with Directliquadation will help one to grow because their prices are reasonable and items great

20% of the lot was useable

Customer service does not come to you. You have to contact them every time. Over all terrible experience with directliquidations. They cherry pick the most valuable items before it ships and then tell you they can't find the items. We were missing over $17,000 (retail) worth of items and they give us a $149 credit towards future purchases. It took over 1 month to get that pathetic answer

Horrible. Do not buy from them

Their site is easy to use, their prices before the pandemic was the best!

They cherry pick the pallets and get the best stuff to sale on their retail site Vipoutlet.
The say items are untested when you can clearly see that it was!
They will send out pallets of scraps that vipoutlet techs has pulled parts from.
They will gaslight you if you tell them the truth.
So much more...

The company has a great concept, but like all companies greed takes over and they start screwing their customers big time.

Some stuff was resaleable

Pay for 26 pallets and only receive 21 pallets. Two of those were destroyed and not even on pallets buy just thrown onto the truck. When I questioned why what i got didn't loo like the pics they just said it wasn't their problem... their is no guarantee to the condition of the merchandise. So I asked if they just ran all my stuff thru a wood chipper into the back of the truck if they were covered for that too. There answer was there was no guarantee to the condition of the merchandise. BUYER BEWARE with this company.

Poor service, poor customer service

Pretty accurate on contents of lots and lots of easy ways to get help with any issues!

Shipping calculator and actual shipping price where very different. Prices were much higher

I would definitely recommend this site and I will definitely be purchasing again

Easy to use website. Clear and intuitive bidding process. Simple pick up experience (although the warehouse door was tricky to find at first as it wasn't clearly labelled). Products exceeding expectation. Customer service is very responsive when I reached out about the logistics of coordinating the pick up.

Overall positive after my first experience. Better signage for there warehouse would be helpful.

I plan to use them again.

Problems were eventually resolved

Entire load was trashed - Took way too long for delivery. - Sales rep should never guarantee a delivery date - refund for trashed load wasn’t near what it should have been, we spent $4,100 on the load and only getting $1,500 back

Very unhappy overall with our last truckloads

The site is easy to maneuver around and it is pretty self explanatory. The customer service is top notch.

I have no negative comments.

I will recommend this site to friends.

Fast Shipping with a catch

I got robbed Plain & Simple. Paid over 4K for three pallets & I got trash when expecting over 400 items customer Returns.
My Pallets did not have cardboard around for extra security. Just Boxes and items without boxes piled up together and wrapped with plastic some black and other clear.
Items Could be seen from the top and sides.
Pallets were tilted and Broken.
1/3 of the quantity was missing
Items did not have the blue sticker slapped on them, No way to identify the items and how are sent.
Support was very poor and got hung up on for whom I was talking...... She refused to say her name & hung up. Poor Customer service skills.

Bad

always make things right if they are wrong

nothing as of right now

I really enjoy buying palletts from directliquidation

nothing

I got a bunch of same items that was post to be home hardware was a bunch bs same items 87 time is bunch of junk I'm glad they canceled my other order. I will never used them again.

I got a bunch of same items that was post to be home hardware was a bunch bs same items 87 time is bunch of junk I'm glad they canceled my other order. I will never used them again.

The fast response to my email and calling me back to confirm everything never left me with unanswered questions.

The only negative is that I can’t buy more often

Least have a great experience and get help when needed.

Cheap pallets

“Buy Now” pallets are always limited. I do not usually see any Bikes, TVs, and other valuable items on “Buy Now”

Fair pricing but limited variety

None really

We bought a semi load from them, it was sold as 26 pallets to us. When it got here we were informed that 4 of the pallets didn't fit. No problem we understand the mistake, however when we asked them about it we were told we had to pay to get it shipped also. It wasn't our fault they didn't fit and now we get stuck paying 1.5 times the shipping costs.

I would be careful buying from them. Anything that's messed up is always your fault. They will try to push the blame on anyone to not lose money out of their pocket. Its been over a week and i still have no idea when my other pallets are coming that I paid for.

This was my first time ever buying a pallet anywhere and I was really nervous, but the process was real easy and the staff was very helpful and responded quickly.

none

loved this place will be coming back!

Every email came right on time for my pickups or any concerns I hads

They will block your account if don’t pay in time but will reactivate I’d ask them thanks so much

Great service

All issues resolved when asked with no hassles.

None so far.

Looking forward to doing more business.

Great selection. Customer service was excellent. Prices are great.

Not yet

I'm very satisfied

Easy , fast and very responsive

None that weren’t handled quickly and efficiently

10

Great selection. Ease of purchase.

None

Very satisfied.

good prices, good return service

many lots arriving without accessories not as detailed in the lot! inverted labels and grid A To some arriving worse than grape C ....
little instructions with the staff who prepare the shipment and lack of care with the preparation! I have many inregular lots missing piece and wrong!

more attention the company will be good!

Customer service was great.

Nope.

Very satisfied

nice,friendly, polite

nope

10 thumbs up

Good variety.

I wish if you can give more accurate shipping prices before winning auctions, it is always more when checking out. Combined shipping will be appreciated.

Very good experience

Definitely the product selection, great prices, ease of the bidding process, availability of an actual human when I needed one, and the efficiency of picking up my items.

None whatsoever.

Overall, it was an easy, very enjoyable and profitable process, which I am now thoroughly addicted to, and ready to do all over again! Thank you!!!

I liked the mixed lot of item and very quick shipping

I couple fragile things ended up under the heavier items, packing could be a little bit better.

This is the 4th auction I have won from Direct Liquidation and will continue to use them.

Any time I have an issue with a pallet or order Direct Liquidation is quick to respond.

If there are any negatives it would be to be able to leave a contingency bid in case a pallet doesn't sell. Direct Liquidation would be able to approve or deny the contingency bid. I see some pallets go through time after time with no bids. Contingency bids might help move some of those pallets. Just sayin 🙂

I depend on my relationship with Direct Liquidation to be able to run my profitable business.

Customer service is very helpful.

Shipping cost estimator comes out well below actual shipping costs (by about $50 on a single pallet)

I will continue to buy from direct liquidations

Easy to purchase , people at warehouse very helpful.

There was a shortage on one item, but we are getting it worked out.

Good job to everyone.

Mitchelle's help was marvelous and unbelievable. She went extra steps in helping me out of trivial and complicated processes. God Bless such selfless helpers.

Streamlining required in your support team as I kept on waiting for response to my Email dated 02/14/2020 and my 2 queries just resulted into frustration.

There are people who work in corporate style and provide necessary support and guidance and such workers always leads the organisation to glory.

Good Pricing. Fair auction setup.

We continue to try to respond to sales reps about recurring orders but get no consistent response. We want to do even more business with the company but can't seem to get to the goal line with sales.

We will be continued customers.