Direct Liquidation

Issue arose, and were taken care of. It could've been faster, but the results are what matter most

It would be nice if my orders didn't require fixing in the first place.

They do their part to make sure things are right.

Staff very helpful

Little problem with some refurbished items, But staff was there to help out.

Very good

The staff is very helpful in solving issues.

Not enough time for people to pay. Slit should be 3-4 days. And need to offer more discounts to frequent buyers.

A good site to get good stuff

Quick response time to inquiries
User friendly interface
Professionalism from customer service and warehouse staff

Not so far, if that changes I will let you know.

10/10

If you can pick up that will be great

Shipping is too expensive

Items are not in the manifest also the pictures are not from the actual items

I would like to say thank you to Miguel for reaching out to me . ALL of my concerns have been promptly rectified. This is an extremely good place to purchase Quality items at a fraction of the retail cost. Direct Liquidation has been a true asset to helping me start and grow my small buisness. Typically all transactions go very smooth but Keep in mind that nothing in life is 100% perfect.However the entire team at Direct Liquidation has ALWAYS been extremely helpful , kind and courteous. They can and will solve any issues very quickly. I Have made many purchases and plan on many more in the future. So Thanks again to everyone at Direct Liquidation. Your all doing an outstanding job.I look forward to doing more business with you.

Items generally arrive before their intended receiving date, packaging is great and products have thus far been received as described.

Not at all, very happy with DL.

Customer service / support is always very helpful and I have yet to have any problems using Direct Liquidation. I personally only use DL to supply my start up store needs, as the products are always in great condition and easy to move.

Worst experience ever.
We're an international buyer, and we scheduled a pickup with our courrier according to their terms.
Every things ok till DHL picked up our goods than at this point DHL asked them for information that was MANDATORY for the shipping and that DHL said mandatory from directliquidations, At this point direct liquidation totally refused to provide this information to Dhl. Sounds like dhl one of the biggest shipper of the world don't know how to ship? :)) unbelivable.

We and dhl tried in any way to ask them for this information but totally uneffective, their support refuse to cooeperate in any way and keep posting same copied and pasted answere.

We lost money of the goods and we lost money for the failed attempt of shipping of dhl. Probably they wanted to force us to use one of their suggested courrier or the closing price of the auction was to low for them. Anyway really bad experience and loose of time and money. If you are a buyer outside usa please totally avoid this company. STAY AWAY.

I loved doing business with Direct Liquidation. Their customer service team was awesome and they answered all my questions and helped me through the entire process. Jordan Hall helped me tremendously with the truckload buying process and he was very patient with the barrage of emails and calls from me. I was very happy with the merchandise I received and I will definitely be a repeat customer! I couldn't find lower prices anywhere else, believe me I tried and the shipping they offer is very competitive and super convenient.

finally made it right

hahaha...yes. their final solution could have been accomplished 2 weeks earlier

The support was terrible, until a guy named Aliesky contacted me

i was on the phone for 3 hours to determine they overcharged me after denying release for shipment because they said I OWED them more cash! How can they NOT know what is charged and paid?? And don't expect help from their "help" line, it is outsourced and don't even know how to contact accounting!!! AND I had to re-schedule shipment because I didn't get an email saying I was not paid in full (which I was) until my delivery day. UGH!!
The one simple call I got from Aliesky moved things along better, but I was still sore over the mix-up with billing. I have been assured the billing issues have been resolved and I am willing to try again.

???

We had ''Truckload – 26 Pallets – General Merchandise (Target) – Customer Returns'' today.
It was our first order, but it is very different than we expected. We have been doing this business for 2 years with b-stock, but we have not any experience like that.
As a result, we want you to get all of your items back and give our money back. If you do not do this, We will report all of them with the attorney and go to the court. We will also give bad feedbacks to all of the liquidation pages.

Please read the proofs:

1. Condition: ConditionUntested Customer Returns
All of the items we had are all salvage, not customer returns.

Please see the differences of SALVAGE and CUSTOMER RETURNS on your website.
Salvage: Tested Not Working. Typically, the rate will produce 5% to 10% working items.
Customer Returns: Untested, but typically, this inventory has a 75% plug and play success rate.
https://www.directliquidation.com/how-it-works/merchandise-conditions-explained/

2. Pallet Sizes and weight
It should be 44,000.00 lbs weight as you described on your website
Our pallets are totally 30 pallets and weight is 8.900 lbs. You can see it on the BILL OF LADING.
There is a huge difference between them. These weights are also mostly included plastic items, files, and notebooks which are very cheap items.
https://www.directliquidation.com/auction/266486-truckload-26-pallets-general-merchandise-target-customer-returns/

If we only compare the weight of the items, you only delivered 20% of the items you described on your website.

Pallet sizes are described between as 5 - 7' tall, but most of them are also between 3-6' tall.

3. VALUE
If we evaluate the value of the items, it is almost $10k - $15k, but you described as ''Load has approximately $140k – $150k MSRP value''.

4. SAMPLE PICTURES
'On your description part. 'Photos are sample pictures but are a fair representation'', but our pallets are very different than your description. Please see the attached photos.

5. CUSTOMER RETURN OR SALVAGE
On your description part typically, UNTESTED CUSTOMER RETURN inventory has a 75% plug and play success rate. That means that “most likely” 75% of the product will be in working order.
All of the items are salvage, there are no items to plug and play success. You only sent us your garbage, NOT ''MOST LIKELY'' 75% OF THE PRODUCT WILL BE IN WORKING ORDER.

YOU CAN SEE DETAILS ON ATTACHED FILES.

Great service. I recently left a bad review for this site, but they worked hard and fixed the issue. I can not say ALL the great things about this site. I am very pleased with everyone that works there. Great deals. I 100% recommend this site to anyone in the reselling business.

No.

The support was great, I can not recommend it more.
Thanks Direct Liquidation for having great deals and customer service.

I’ve bought from them quite a few times & picked it up myself.
The first time I bought a 54 piece pallet for $25, as a test to see how it works, I was pleased, I made money & only had 3 throwaway items. The second time I bought quite a few pallets & out of 600 total items, I had 14 throwaway items, out of those 14, only 5 were true throwaway, the other 9 items, I couldn’t sell but could personally use so I just kept them for myself.
If you go to pick up, make sure you wait to receive a ready to ship email, otherwise you will make a wasted trip. They will not let you pick up until you receive the ready to ship email. Great experiences so far. A rep reached out to me not that long ago to let me know about an incentive for existing members, & I received a 10% off code, thanks to that. I thought that was pretty cool.

Things have been great so far.

All support staff have been helpful so far, I haven’t had any bad experiences per say.

Great description of the items that comes with the order. Great communication and customer service.

I couldn’t ask for any better. Maybe just the wait time if you contacted support. But honestly this is nomral with all the companies, specially a large one like directliquidation.

Great support! Aliesky is the best. He is the sales manager and he understands customer service quality and he really works for the customers. I’ll definitely buy again and again.

Good service great products and low prices i have bought many different things from this place and i have never been disappointed in none of the products.

no really good the only thing is if they lowered the prices but them they would be to cheap .
I really enjoy buying from this site because they are very very personal when you deal with them.

🙂 great customer service and many different resolutions

For it to be as big as it is they still get you in and loaded relatively quick. The forklift drivers actually take pictures of the pallet that you are receiving. Which is great for knowing you are getting the correct order.

I think a sign off main road to pick area would be helpful to first times to reach the loading aeea.

Very friendly group of people. I have had on several occasions where the forklift driver has helped me with moving the pallet to where I need it on the truck or if the shrink wrap was not over the top go and get some more and cover it to the way I wanted it so it would not blow out going down the highway.

Direct Liquidation has been my main source to get products for resale for quite some time now (may 2-3 years). They have a wonderful team to refurbish products so the products are clean and ready to sell when I get them. I've purchased a lot from them and 99% of the time, products are as described. The other 1% when the products are not as described, they do their best to give credits or product replacement which is awesome.

Aliesky Cardenas is the new Support manager and he is the best. I cannot believe the level of understanding and support he gave me. It's beyond my expectation.

The only problem now is that many people also found this is a great place to buy so price goes up significantly.

No I don’t think so

it was a bad experience biding for a pile of used underwear with stains , broken lamps and glass , I try a bunch of drones most of them broken used till there is nothing left , I also got a pallet of mowers completely broken and battery jumpers most of them broken
Over all I think I won’t get my money back even with the staff that is salvage , I don’t understand Walmart gets the returns and they don’t even know they are getting half of the item they are receiving is almost useless ,

Their support was the most horrible experience , I paid for a pallet of leaf blowers that they couldn’t find and probably didn’t exist ,

We bought a salvage truckload from these guys. We paid 3300 plus 600 in shipping.

It was supposed to be salvage computers meaning they were wrecked but had parts. The manifests showed parts listed.

We receive them and they are literally empty shells with no cpu processor rendering this 3300$ purchase of 90 computers to scrap 1.5$ per lb.

We had to call the consumer affairs bureau just in case they didn't want to help.

Apparently this was the issue with many buyers in the salvage desktop auctions and they gave everyone refunds.

They do have a good sales agent Jordan. He's a nice guy and helpful. We did get a refund and I don't think we will buy again. This is mainly because TRG came across as picking out anything of value and leaving the unsellable stuff for auction. It's not a risk i'll take again. We did have a leg to stand on because of the miscue in the listings however had it been listed properly with model numbers only and no guts listing, we would have been stuck with the junk.

Although not the cheapest liquidation company we do business with it is one of the most professional and easy to do business with. We have bought 9 auctions from them over the last 60 days and every one of them has been smooth. They have always honored our auction wins and, if we get our shipping labels to them quickly, shipping is fast. We have never had a problem with getting any matters handled if there was a question. Diego, the manager, and Lulu in sales have been great to work with. We would strongly recommend the company to anybody.

I read Walmart was a major supplier of Direct Liquidation and couldn’t help but read more about the site. The website did not disappoint. I am waiting for my fourth pallet from them and so far it’s been all good. I’ve noticed people reporting missing merchandise in their pallets, and non responsive customer support, but I don’t know where that is coming from.

To be fair, this is liquidated merchandise, so what do you expect? I came for Walmart merchandise and that’s all I’m focusing on. And even though I expect this merchandise to be in better shape than other pallets not associated with Walmart, I still do my research and try to find out as much information as possible about the products. But enough of that. I ordered my first lot from them a couple of months back, Apple smartwatches.

It arrived as agreed, the products were as described and have already been dispatched to their new owners. The lot was graded ‘Refurbished (Grade B)’ but the watches I received did not have any obvious blemishes or scratches, there were some signs of use, but nothing out of the ordinary, some minor scratches here and there but nothing that sticks out.

As soon as I reviewed the first lot I received I ordered a couple more. Same products, same grade, and pretty much the same end result. I did have to wait for the second lot to arrive for a few days longer, but it was nothing out of the ordinary, I emailed the customer support and they answered pretty quick saying there was a bit of a backlog in the warehouse, hence the delay. I didn’t care, because when it arrived, it was exactly as described. More refurbished Apple smartwatches in good condition and minimal signs of use. I should say that maybe what I consider a ‘minimal sign of use’ could be a huge issue for someone else, but I’ve never been one to nitpick when it comes to used merchandise.

So if you want it in short, I’d recommend anyone to work with these guys. The prices are adequate I’d say, the service is exceptional and the merchandise I received is as described. So if you’d like to avoid issues, do the research, read all the available info, email or call them if you are not happy with the data available before buying anything. You will certainly not buy a used car without test driving and inspecting it. If you do, then that is all on you.

So far I’ve had nothing but good experiences with these folks and I’ll continue working with them as long as it makes sense for me.They get all the top marks from me.

In addition, I plan on ordering some lots with non-functioning smartphones. I’ve learned over the years that this type of merchandise can be fixed as easily as it malfunctions so, I want to see how many of these can be brought back to life.

I am someone who likes to get their hands on stuff and fix it if it’s broken. I like to get my hands dirty, spend some time fixing and repairing electronics and doing some refurbishing of my own. If you are like me, you will love Direct Liquidation for sure. Here are a few reasons.

I recently got delivered two pallets of electronics merchandise, a wide range of stuff. I first checked the description and they said the manifest might not be 100 percent accurate as it is unsorted customer merchandise so I was expecting to have my hands full, ripping stuff apart to put one or two products together and make them ready for resale. The thing is, it was a Walmart pallet. I still wasn’t expecting much, but Walmart is a top retailer so I decided to take a chance.

When the pallets arrived, I noticed everything was packed up nicely and there was no apparent damage on the packaging. I picked apart the pallet and grouped the products. There were some computer cables, some computer software, headphones in their original packaging, and some car antennas. The cables were all fine and I know there are still people using VGA cables so I was happy that after checking them all they all functioned ok.

Now, the headphones were the biggest surprise. As I said, these were in their original packaging. Now I found out that these were the JLab JBuds PRO Bluetooth Headphones that, according to Amazon, are fetching around $20, depending on the seller. I got twelve of these. Six were in pink and I don’t think these packages were opened at all. The other six were in some sort of a green color and the boxes have been opened, but I tested them with one MP3 player that came in the pallet (without the box) and all are working, so I was very happy with that.

The software was actually a bunch of Sony PlayStation 2 and 3 games that might not be so appealing now, but there is always a market for this stuff, at least in my experience. It might take more time to sell them, but there is always someone out there looking to pick up an old game.

There were a few laptop power adapters in there as well and I am in the process of checking them. These are universal 45 Watt power adapters and I am not sure about the demand for these things, but they are fetching between $5 and $15, so we’ll see. I also have to check if every they are in working condition.

I also got some replacement car antennas. These are Scosche antennas and after going through all the packs, out of 25 antennas I have got, there were some missing parts so I managed to piece together 16 full sets and these are around $10 at Walmart. I’ll list the remaining pieces as spare parts, or just keep them around in case I come across similar products in any of my next orders.

All in all, 80 percent of the stuff is in working condition. Some products are like new and there are a few broken pieces here and there as well as incomplete sets, but for a pallet of unsorted customer returns I’m really happy with what I’ve got and the quality of it. I’d really recommend this site to anyone who likes to take their chances.