Direct Liquidation

Great selection. Ease of purchase.

None

Very satisfied.

good prices, good return service

many lots arriving without accessories not as detailed in the lot! inverted labels and grid A To some arriving worse than grape C ....
little instructions with the staff who prepare the shipment and lack of care with the preparation! I have many inregular lots missing piece and wrong!

more attention the company will be good!

Customer service was great.

Nope.

Very satisfied

nice,friendly, polite

nope

10 thumbs up

Good variety.

I wish if you can give more accurate shipping prices before winning auctions, it is always more when checking out. Combined shipping will be appreciated.

Very good experience

Definitely the product selection, great prices, ease of the bidding process, availability of an actual human when I needed one, and the efficiency of picking up my items.

None whatsoever.

Overall, it was an easy, very enjoyable and profitable process, which I am now thoroughly addicted to, and ready to do all over again! Thank you!!!

I liked the mixed lot of item and very quick shipping

I couple fragile things ended up under the heavier items, packing could be a little bit better.

This is the 4th auction I have won from Direct Liquidation and will continue to use them.

Any time I have an issue with a pallet or order Direct Liquidation is quick to respond.

If there are any negatives it would be to be able to leave a contingency bid in case a pallet doesn't sell. Direct Liquidation would be able to approve or deny the contingency bid. I see some pallets go through time after time with no bids. Contingency bids might help move some of those pallets. Just sayin 🙂

I depend on my relationship with Direct Liquidation to be able to run my profitable business.

Customer service is very helpful.

Shipping cost estimator comes out well below actual shipping costs (by about $50 on a single pallet)

I will continue to buy from direct liquidations

Easy to purchase , people at warehouse very helpful.

There was a shortage on one item, but we are getting it worked out.

Good job to everyone.

Mitchelle's help was marvelous and unbelievable. She went extra steps in helping me out of trivial and complicated processes. God Bless such selfless helpers.

Streamlining required in your support team as I kept on waiting for response to my Email dated 02/14/2020 and my 2 queries just resulted into frustration.

There are people who work in corporate style and provide necessary support and guidance and such workers always leads the organisation to glory.

Good Pricing. Fair auction setup.

We continue to try to respond to sales reps about recurring orders but get no consistent response. We want to do even more business with the company but can't seem to get to the goal line with sales.

We will be continued customers.

All products are in perfect conditions

None

It easy work with this company

Site is easy to navigate and browse for new product for my store by types of category and/ or location.

I have never had a problem with the site or customer service

I enjoy dealing with and using this site.

1. Support is extraordinary.
2. Educational materials for the inexperienced buyer is very helpful.
3. MSRP prices for lots have been mostly accurate unlike my experience with other sites.

Shipping: I would like to see shipping estimates included in auctions while customers retain the options to pickup or use third-party. It makes it easier to estimate total bid price before placing a bid. I have seen similar options in liquidation.com, source.liquidation.com and bulq.com.

Direct liquidation is a place to grow your retail business.

Website easy to use. Customer service was quick to reply and great variety of products to choose from.

No

10 out of 10

Customer Service was great! Friendly and eager to help! They resolved my problem in no time!

No negatives

More than satisfied with the overall service!

Sign up was easy. Bidding was easy. Checkout was fairly straightforward

Don't like the time being extended in the last 5 minutes when a new bid is received

Very Positive

The company responded back to all my requested in a prompt manner. My requests were always fulfilled, and have not had any issues with solving problems.

No negatives at the moment

Overall using their website and dealing with customer service is a great experience.

very good for business in the re-selling service

nothing to say

will definitely continue to buy here

Prompt response and services

None

Excellent

None

I won a bid. 2 months later they emailed me and said the order got lost. Next bid I was winning jumped all the way to my max at the end. Cancelled the order, but haven't got a refund. Customer support avoids the issue and tells me that it takes time to get cancelled. It's been 3 months...

Bulq and liquidation is way better. At least I get the products.

I can't think of a positives right now as I am so disgusted over their last spit in my face.

Direct Liquidation does not want to stand behind their manifests. I understand small variations, nobodys perfect. Manifest accuracy over the last few purchases has bee far lower than 70%. They do not seem to understand that we may buy a whole load just for certain items. My suggestion is pay no attention to manifests if you buy from this company. Other companies I do business with have way more accurate manifests.

I have decided to no longer buy from Direct Liquidations.

After buy something do not do wire payment..they always lose it and you will never get your money back l have been waiting 60 days now..and still nothing..This is really like a *** from hell..they should float off of the earth for treating people like this...please stay away from this place if you don't won't to lose your good earned money..Customer service is the pits and beyond i feel so sorry for them...they cannot understand much at all..so go elsewhere and buy your pallets because this isn't the right place...

they cancel your orders without any reason. They canceled 2 of my orders although I used the same method that I used to pay for my first order. i had no problem with the payment of my first order, I received the order in almost 15 days but it wasn't worth at all. I already lost weeks because of them. Then they canceled 2 of my orders. Don't trust them Don't do business with them.. They also disable your account though. When you ask them why they canceled your orders, they will say they work with a 3rd party company that verifies the payments bla bla bla. Stay Away. I learned it the hard way.

I have bought several units, Lately, I had some issues with two pallets, however, I am not disappointed; because customer support has been always there to help me out to solve any inconvenient.
Sales or customer service was awesome they walked with me as we discuss what those inconveniences were. They really care about what we as resellers do. They want everyone making business with them are happy and buy again. That is great because not all companies care about you as a customer. I am so pleased with doing business with them. I would definitely recommend anyone to start buying from direct liquidation, I have experienced, that if you do business with them, you won't ever walk alone. Prices on pallets are fair, I would say that I have never lost money, sometimes has been great profits, it all depends on the kind of merchandise you buy. Untested returns definitely are more reliable than not working items, chances are way better to make a great profit.
people from facilities are also another plus. They helped me out to set everything in the truck, they are also very supportive. I am glad to be doing business with direct liquidation.
The process of bidding is very transparent. If you do a mistake while biding, the only thing you have to do is to get in touch with customer support and they help you out immediately, there are always good guys there online, to cancel a bid if you bid a wrong amount of money.
I would say overall that I have had a great experience so far, I will continue buying from them. They have a diverse catalog of products in different conditions, which give you the chance to have better choices.
Shipping sometimes is tricky, what I do is that I go for the items by myself, I rent a truck and take my time and pick my all units. That helps a lot in terms of saving money. at the end the price of pallets can be high due to shipping expenses, this is a way of me saving money. I buy items from two different facilities those who are "close" to me, I would say no more than 2 hours distant. I rent a truck with unlimited miles, so distance is not a problem to pick the items.

UPDATE: They resolve all issues promptly 🙂 This company listens & is constantly making enhancements to improve the buying process. They go above and beyond to make sure customers are happy and feel validated. I would highly recommend this company.

I've completed 6 transactions with this company. This review is for lot 8789334
Product is great. Exactly what I expected. No problems there.
I also want to mention that this company reads reviews and applies feedback. Thank you for hearing us and always striving to provide excellent service.

Here's where things get rough. In summary, from an outsider looking in, it looks like DL doesn't have a clear process for combining orders to ship together. This caused tremendous headaches, many contacts with customer service, significant added shipping cost (paid by DL not me) and it simply could have been better.
No Clear Combined Shipping Process Evident
You say you combine shipments, but the website doesn't have a way to combine shipments. It's all a manual process through customer service. And this manual process didn't work in this instance despite many contacts from me to verify that shipments were being combined.
What Happened
1) I purchased 3 lots within a ~week of each other from same warehouse. I contacted customer service via phone to ask how to combine orders. The agent informed me to pay for lots separately and they would be combined by the warehouse. Then I would be billed/refunded for any shipping differences. She stated that she sent an email to the warehouse regarding my request. I believe that she did.
2) I went to pay for the lots,. But I would have to choose "arrange my own shipping" on 2 of them because the shipping calculator said shipping was over $1000 each on 2 of the lots. I know from experience that shipping cost would be $200 total max once combined for freight shipping so I paid the shipping on the biggest of the 3 which was $150. I'm not okay with giving your company $2000 and then waiting for a refund. I'm so glad I didn't give you the money, because with what happens next I may never have gotten a refund.
3) I contacted customer service via chat several days later to confirm that they understood that the shipments should be shipped together. I also emailed a CS rep that I had been working with on a previous order to let her know about the combined shipment. They verified that the warehouse had received the email. I continued to receive emails telling me that I needed to arrange shipping but I trusted that they knew what they were doing.
4) DL ships one of the orders by itself and updates their website to say it shipped. I thought that it might be a mistake and that the others were shipped with it but had not updated on the site. It was only about 60 lb without the pallet. Pallet shipping didn't even make sense for such a small lot. I went through the pallet and verified that it was only 1 of the 3 orders.
5) I called CS CS reps are always helpful. She was confused because the system says that I'm arranging shipping. I let her know that I had no other options because of how the system is set up.
She opened a ticket, letting them know that they still had the other orders and that they need to ship together.
6) I get another shipment notification as well as a final email notice stating that if I don't pick up my last order it will be cancelled. The website again only shows one order shipped, so I contact customer service and they verify that again only 1 order shipped. The last one is still sitting at the warehouse as of my writing of this review.
So, Guys, not only did I waste time contacting CS over and over; you're losing money by shipping small lots 1 at a time via freight that would have fit on 1 pallet combined.

I was very pleased I picked up four pallets it was a eight hour drive not easy to do so I decided to pay 120.00 each for two pallets to be delivered it has been over a month know and they still have not been shipped out very displeased

They could have shipped my pallets are at least coir KNOW

I have been talking to support for 12 days and have gotten no where at all:( you would think with such a large company they could get the orders shipped out guess not

Update my pallets shipped out yesterday thank you for getting this taken care of,

First and last order from Direct Liquidation. It looks too good to be true, because it is!

They have a "shipping estimator" where you enter your ZIP code and get multiple quotes from several vendors. However, this cannot be trusted!! AFTER I won the auction the rates went up 45%!!!

Called their "customer service" got some contractor who barely spoke English who was no help at all (his was the 2nd call, the 1st hung up on me)

Overall - bad experience, I will update once/if I receive the items I won, as I am doubtful they will arrive, or at least arrive in good condition.

UPDATE: Direct Liquidation reached out to me after reading my reviews. They gave me a partial refund of the shipping (a fair amount). They went of of their way to correct the issue, but only after I had left multiple reviews. However, they did rectify my shipping cost problem, and the order was received as expected, so I am upgrading my review to a 3 star. I would go higher, but it shouldn't have been such a pain to resolve. I will probably try one more order in the future, and I will update my review depending on that experience.