Direct Liquidation

What where the positives?

The One Customer Service Rep that goes way beyond anyone there to help you! His name is (Jackson) big thanks to him I got through two orders after being blocked by their so called anti-fraud third party system.... its calling me and my financial institutions a fraud as they put my money on a hold and tell me to use another payment method... Financial Russian Roulette ....... The Positve is Jackson (Period)

Any negatives?

I just started trying this company again after a few years and $18,000 in loses from the covid era junk pallets! Now something new (Third Party Anti-fraud System) everything clears at first, they hold your money hostage, then you get an email tell you to use another payment! then you try that then again the same thing

Summary

GET RID OF THAT THIRD PARTY CRAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What where the positives?

Recently made a purchase. out of the 49 items i received 21. not to mention nothing works!! Customer service is stating that because it says untested, how is it not tested when there are receipts attached to the items that says damaged/broken. I spent a lot of money and only thing they can offer is a lousy 10% off coupon for my next transaction. I was robbed and want to warn anyone else before they make the same mistake as me.

Any negatives?

Summary

do not recommend... i say go somewhere else

What where the positives?

Being personable, responsive, guiding

Any negatives?

I did not see .

Summary

You have really good and positive employees

What where the positives?

Seamless purchasing process. Product was ok.

Any negatives?

Communication is slow if you have issue but stay on them and follow up because they do want to resolve them. Comb through the delivery and make sure you received product and not ASSWTS and let them know.

Summary

The resale of the product went well. We refurbished everything and people enjoyed the buys because it is a familiar brand.

What where the positives?

The brand names are great

Any negatives?

They will not help you if your package is lost they will not respond if the product is defective . They Will not support in any way or stand behind anything

Summary

There is better out there than direct liquidation

What where the positives?

Nil

Any negatives?

Nil

Summary

Nil

What where the positives?

There are too numerous items to review. This is great. This site was recommended to me as a positive location to purchase.

Any negatives?

There have been issues purchasing using my credentials. I've corrected these items numerous times. However, the exact issue has never been clearly explained. Instead, what is given seems to be a boiler plate answers. One customer service rep did try to work the issue. My bank (USAA) cleared my purchases, however, your third-party vendors did not.

Summary

Unsatisfied. After my experience trying to get my credentials correct and losing my products really put a damper on this experience.

What where the positives?

The website was easy to navigate

Any negatives?

Everything after hitting buy! Bought 26 pallets and only received 15. The 15 pallets were taken off pallets and piled in a truck. Only 3 actual pallets on the truck. The refunded on missing 11 pallets but charged shipping for the full load. They just kept saying it was a service and handling charge......um you didnt service or handle those missing pallets.

Summary

I have tried for days and days to get this straightened out. The customer service rep refuses to get me to a manager. These guys are a joke.

What where the positives?

The prompt assistance from customs service and the good prices on items

Any negatives?

My shipped by direct liquidation is not available.

Summary

Very good

What where the positives?

I contacted Anna a few times when I was having difficulty with a shipper. She guided me through the process and helped me figure out my next move.

Any negatives?

none that I can think of.

Summary

good experience. Product arrived quite quickly and in good shape.

What where the positives?

Ability to speak to customer service by phone and online

Any negatives?

No one is perfect

Summary

Great

What where the positives?

The descriptions are accurate with no hidden trick or gotchas. I have won three different lots from this company and was highly satisfied with each one. The shipping options are also very reasonably priced and the companies they use are reliable. I will do business with them again.

Any negatives?

No none.

Summary

Very satisfied and feel like I got a good deal for the inventory received and the vast majority of it will be easily resellable.

What where the positives?

Customer support, you can improve by adding real pictures though

Any negatives?

Real pictures of the lot missing

Summary

Ok

What where the positives?

Previous business was ok but when an issue arose it was a disaster

Any negatives?

Customer support No response to emails Repeatedly hung up and i have not received a refund at all after returning the shipment to direct liquidation which is really frustrating die to no response to emails and calls where I'm eventually told by a customer support rep that it has been escalated and just wait after 2 months

Summary

I am very dissatisfied with the lack of concern for customers and the loss of trust in direct liquidation is really dishesrtening. I would just like some answers and my funds to be returned to me. This is how i feed my family and it would just be nice for this business to understand that. I think i have been more than patient but this has tied my hands up for too long now. Not asking for much but some understanding and to be treated as you would like to be treated.

What where the positives?

Look what I got there was only one watch band in each box, one broken power cord, one iphone cover, and two pens not worth $25 and i paid $171 plus shipping for nothing.

Any negatives?

FYI it looks as if it was gone through again before I got it. Never again well I order from you nor will I tell anyone to bid on nothing. I'm sending you a picture of what i got one more thing it did not weigh even 5 lb and I paid for a box that is supposed to be 16 lb nevermore.

Summary

Junk

What where the positives?

The website is more user friendly compared to other liquidation companies. The customer service is hit or miss. 50/50

Any negatives?

Direct Liquidations was great to buy from in the first part of 2020. You could buy good items and have about 30% of junk that would have to be thrown out. You could buy items at from 5% to 20% of retail and again most of it was good. I am not sure what happened... new owners or managers. About June or July things started going down hill. The purchase prices went through the roof. Direct was wanting close to what I can sell products for. I was buying a crap ton from Direct every month. Spending a crap ton of money. I think I was paying their light bill for the entire company. I have almost stopped buying from them. I have also noticed they do not offer the same products they used to. I will still get on the site and cruise through... but that's about it. I mainly get on and look, hoping that things will change back... but I think it is just wishful thinking. The customer service is 50/50.

Summary

This company used to be great to buy from. Now, the prices are so high and they don't offer the same items as they used to. I will keep looking and buying from other vendors... (Direct's competitors).

What where the positives?

Nothing horrific customer service

Any negatives?

Yes customer service is rude, management fought me on what i said, the people that handle products obviously dont care about doing their job correctly, and they take their time responding to you and have no problem with taking your money

Summary

If i could give a worst rating i would

What where the positives?

attention to detail and follow through

Any negatives?

nothing

Summary

excellent team, Anna is the best!

What where the positives?

None

Any negatives?

Everything

Summary

Be aware of falsely advertised merchandise. They will say it is this, when it is not. I bought phones there that said they were unlocked; after sending these overseas, I found out they weren't unlocked. When I reach out to them, they told unfortunately they can't do anything about because it has passed 90 days. After being told to send them the IMEI numbers to get them unlocked remotely, I was told thereafter they can't because it is over 90 days. Make sure you know what you are getting and try a different liquidation if you want to be guaranteed you are getting rightly advertised merchandise. I will not be ordering from them again.

What where the positives?

None! All lies! Never delivered... We ordered way ahead of time for a Christmas delivery for Christmas sales and were promised a delivery day... It never happened!

Any negatives?

All negatives would never use this company again! trying to charge me a 30% restocking fee for items that were not even shipped or delivered according to the free company! What a rip off!!!

Summary

On a scale of 1 to 10 I give them a complete zero!!!

What where the positives?

Love the prices. Customer service reps are awesome!

Any negatives?

Shipping prices but I'm assuming that out of your control.

Summary

Good experience

What where the positives?

Accurate transaction and very efficient support . Great customer service, Addresses Issues promptly and satisfactorily.

Any negatives?

There is a seven days long waiting period just for preparing and processing the shipment of the ordered item.

Summary

The direct liquidation is still a highly discounted and very great price to buy and resell products. I would like to order in volumes in the future with products that are high in demand.

What where the positives?

Well organized pickup and website easy to maneuver

Any negatives?

Only negative so far is 1 item was missing on a pallet and a significantly lower valued item was in its place but I have won probably 40 auctions so not bad.

Summary

1k times better than BidFta which sells junk. I wish I had found this site much sooner, if you do some research and be patient it has many money making opportunities.

What where the positives?

Like the ordering and variety

Any negatives?

Can not get the shipping tru direct liquidation My orders I have to arrange shipping

Summary

Like the variety of merchandise

What where the positives?

I really had fun bidding on the items it was exciting to win and reaching a life support person was the best

Any negatives?

I had a hard time understanding some of the customer service representative

Summary

Overall I would rate this site as a four out of five

What where the positives?

The Company lISTENDED AND Valued me as a Customer! I hope THis Will All Continue for us both.

Any negatives?

YES, BUt with the good supervisors working hand and hand with all participating customer service support, it is a good thing

Summary

VERY GOOD FAIR. THE right thing in the end was DONE!. THANKS SO MUCH!

What where the positives?

They have the best service, they are always available to assist with any issues you may have or think you may have. They provide daily updates to help you stay informed. They provide instant chat and respond to emails very quickly.

Any negatives?

I have not had any negative experiences with them and i have purchased many pallets from them'

Summary

It has been a great experience working with Direct Liquidation. I would recommend them to anyone that is looking to excel in the resale business. They provide products at a great price that allow you to resale at a very nice profit level.

What where the positives?

Prices are reasonable and items are great

Any negatives?

It took me a long time to have the clearance to pick up the load.

Summary

I think dealing with Directliquadation will help one to grow because their prices are reasonable and items great

What where the positives?

The staff seems to provide you with learning reading material. How to effectively become a better reseller.

Any negatives?

none

Summary

i love working with this company there on top of their game!!!

What where the positives?

20% of the lot was useable

Any negatives?

Customer service does not come to you. You have to contact them every time. Over all terrible experience with directliquidations. They cherry pick the most valuable items before it ships and then tell you they can't find the items. We were missing over $17,000 (retail) worth of items and they give us a $149 credit towards future purchases. It took over 1 month to get that pathetic answer

Summary

Horrible. Do not buy from them

What where the positives?

Items. Customer service . Fast turnaround.

Any negatives?

Sometimes you're gonna get someone's bad return. Lol part of the game.

Summary

Great service and company to deal with

What where the positives?

Easy to use and understand site, policies and access to information. Good staff reponses as well.

Any negatives?

No glaring deficiencies I can think of.

Summary

Overall a positive experience so far. Thank you.

What where the positives?

Pretty accurate on contents of lots and lots of easy ways to get help with any issues!

Any negatives?

Shipping calculator and actual shipping price where very different. Prices were much higher

Summary

I would definitely recommend this site and I will definitely be purchasing again

What where the positives?

easy to use website

Any negatives?

better pictures of the pallets

Summary

great to place to shop for merchandise if you're wiling to take a chance on obtaining some good products

What where the positives?

Easy to use website. Clear and intuitive bidding process. Simple pick up experience (although the warehouse door was tricky to find at first as it wasn't clearly labelled). Products exceeding expectation. Customer service is very responsive when I reached out about the logistics of coordinating the pick up.

Any negatives?

Overall positive after my first experience. Better signage for there warehouse would be helpful.

Summary

I plan to use them again.

What where the positives?

They have an easy bidding and check out process. manifested loads really help make an informed decision when buying.

Any negatives?

Very hard to work with when issues arise. recieved 2 wrong skids, not at all what I ordered and was only credited for one. ultimately had to take a loss and move on for an issue out of my control.

Summary

Mixed feelings. hope things continue to progress. my business is still new and I am at the stages where mix ups could force me to close shop. I hope things continue to go in the right direction. i would like to grow with direct liquidation and become a long term partner.

What where the positives?

Problems were eventually resolved

Any negatives?

Entire load was trashed - Took way too long for delivery. - Sales rep should never guarantee a delivery date - refund for trashed load wasn’t near what it should have been, we spent $4,100 on the load and only getting $1,500 back

Summary

Very unhappy overall with our last truckloads

What where the positives?

Great product, friendly staff, easy to use, customer support knows their business and unlike other customer support teams a customer a deal with it seems to enjoy helping the customer

Any negatives?

The only negative that I could come up with would be adding auction lots to my watchlist.. Once you find a lot you would like to watch, you add that lot to your watchlist and when you go back to look at other auctions, the lot list pallets to bid on, you end up back all the way to the top of the auction list. instead of the last lot that you you looked at and added to your watchlist. Now that is a silly minor inconvenience. But what seemed silly to me is that is the only negative I can come up with for my experience dealing with direct liquidation's

Summary

Overall very good and I would recommend.. the only issue that I have run into I purchased a lot in June and immediately realized I made a mistake.. I went through the proper channels to cancel the order.. and the order was canceled thank you for that.. then I get a message saying that my bidding privileges have been suspended.. I have not yet been able or have the time to contact anyone about this matter yet.. however I was surprised to see that message last evening since I did follow proper protocol for canceling an order in a timely manner.. I have spent a significant amount of money since doing business with direct liquidation's.. and for my part I do wish to continue to do business with direct liquidation's and my communications with the customer support up to this point has all been positive so I have no doubt bat this matter will be taken care of..

What where the positives?

The site is easy to maneuver around and it is pretty self explanatory. The customer service is top notch.

Any negatives?

I have no negative comments.

Summary

I will recommend this site to friends.

What where the positives?

Fast Shipping with a catch

Any negatives?

I got robbed Plain & Simple. Paid over 4K for three pallets & I got trash when expecting over 400 items customer Returns. My Pallets did not have cardboard around for extra security. Just Boxes and items without boxes piled up together and wrapped with plastic some black and other clear. Items Could be seen from the top and sides. Pallets were tilted and Broken. 1/3 of the quantity was missing Items did not have the blue sticker slapped on them, No way to identify the items and how are sent. Support was very poor and got hung up on for whom I was talking...... She refused to say her name & hung up. Poor Customer service skills.

Summary

Bad

What where the positives?

nothing

Any negatives?

I got a bunch of same items that was post to be home hardware was a bunch bs same items 87 time is bunch of junk I'm glad they canceled my other order. I will never used them again.

Summary

I got a bunch of same items that was post to be home hardware was a bunch bs same items 87 time is bunch of junk I'm glad they canceled my other order. I will never used them again.

What where the positives?

None absolutely none.

Any negatives?

Wont credit my payment to my account but I paid via Wire transfer and emailed them a copy of the wire. They just keep saying to wait. 1 week later and they say they do not have my money via wire or when I can expect to get my items. HORRIBLE> Wont let me talk to accounting, they just keep giving me the standard prompt answers in there chat bots. I am out over $5k as of now. Buyer Beware.

Summary

This place is a joke. Never Again.

What where the positives?

The fast response to my email and calling me back to confirm everything never left me with unanswered questions.

Any negatives?

The only negative is that I can’t buy more often

Summary

Least have a great experience and get help when needed.

What where the positives?

Absolutely nothing.

Any negatives?

Every aspect in dealing with them has been negative.

Summary

Horrible customer service. They have messed up a few of our pallets, trying to make us sign when big money items that were on the manifest but were not actually on the pallets. Currently, they have had my money for about 2 months after them cancelling a truck load. Now they're saying they can't refund the money. BUYER BEWARE

What where the positives?

Easy to navigate, easy to order and pay, and quick to prepare orders.

Any negatives?

Sometimes I have to get with the awesome customer service team because my I get emails saying I am ready to schedule pick up and it doesn't give me the option to do it.

Summary

Love it, positives are definitely better and outweigh any negative.

What where the positives?

Cheap pallets

Any negatives?

“Buy Now” pallets are always limited. I do not usually see any Bikes, TVs, and other valuable items on “Buy Now”

Summary

Fair pricing but limited variety

What where the positives?

None really

Any negatives?

We bought a semi load from them, it was sold as 26 pallets to us. When it got here we were informed that 4 of the pallets didn't fit. No problem we understand the mistake, however when we asked them about it we were told we had to pay to get it shipped also. It wasn't our fault they didn't fit and now we get stuck paying 1.5 times the shipping costs.

Summary

I would be careful buying from them. Anything that's messed up is always your fault. They will try to push the blame on anyone to not lose money out of their pocket. Its been over a week and i still have no idea when my other pallets are coming that I paid for.

What where the positives?

Fast customer service

Any negatives?

They do not Check their refurbished grade A products Got 2 tvs with faulty screen. You have to send it back on your own dime. Would not have happened if they would have checked it

Summary

Overall not bad

What where the positives?

This was my first time ever buying a pallet anywhere and I was really nervous, but the process was real easy and the staff was very helpful and responded quickly.

Any negatives?

none

Summary

loved this place will be coming back!

What where the positives?

Good Communications

Any negatives?

Missing accurate information relative how the items are coming, detail description photos before the action Missing Tracking #s prices not really manage according with the e-commerce platforms really hard to compete.

Summary

it is Ok

What where the positives?

Easy , fast and very responsive

Any negatives?

None that weren’t handled quickly and efficiently

Summary

10

What where the positives?

Easy to use. Excellent selection. Great customer service and quick response time.

Any negatives?

There were quite a few shipping options and I am not really sure what the difference is between them. They could have explained the pro's and con's of each option to make it more clear which was best suited to my needs.

Summary

Great company.

What where the positives?

Great selection. Ease of purchase.

Any negatives?

None

Summary

Very satisfied.

What where the positives?

I was having difficulty using the system to pay for my winning bid. Janette and Danny were able to assist me in getting the process complete. Their knowledge and patience is greatly appreciated.

Any negatives?

None at this time.

Summary

Excellent experience. I am excited to see the merchandise I won.

What where the positives?

good prices, good return service

Any negatives?

many lots arriving without accessories not as detailed in the lot! inverted labels and grid A To some arriving worse than grape C .... little instructions with the staff who prepare the shipment and lack of care with the preparation! I have many inregular lots missing piece and wrong!

Summary

more attention the company will be good!

What where the positives?

They gave me a 1 time return for the pallet I bought that was missing 2 monitors in it

Any negatives?

I received my pallet and it was missing 2 of the items that was listed the deliveryman that dropped off my pallet admitted that he went through my pallet

Summary

Well if they dont make me pay for return shipping ot would b awesome but if they make me pay for it I. Not going to b able to return it cause then I would have paid double what the pallet was in the first place and I would b losing money

What where the positives?

Reply Quickly

Any negatives?

No

Summary

Excellent

What where the positives?

Customer service was great.

Any negatives?

Nope.

Summary

Very satisfied

What where the positives?

Idk

Any negatives?

Never get the correct count of items

Summary

I want what I pay for.

What where the positives?

nice,friendly, polite

Any negatives?

nope

Summary

10 thumbs up

What where the positives?

They was fast when we picked our pallet up very nice people and online bidding is very easy

Any negatives?

No

Summary

I will give this place a 10 star rating

What where the positives?

Any time I have an issue with a pallet or order Direct Liquidation is quick to respond.

Any negatives?

If there are any negatives it would be to be able to leave a contingency bid in case a pallet doesn't sell. Direct Liquidation would be able to approve or deny the contingency bid. I see some pallets go through time after time with no bids. Contingency bids might help move some of those pallets. Just sayin 🙂

Summary

I depend on my relationship with Direct Liquidation to be able to run my profitable business.

What where the positives?

Customer service is very helpful.

Any negatives?

Shipping cost estimator comes out well below actual shipping costs (by about $50 on a single pallet)

Summary

I will continue to buy from direct liquidations

What where the positives?

Anna was helpful, polite, and thorough.

Any negatives?

There was another agent I spoke to that was not nearly as knowledgeable and helpful as Anna.

Summary

I haven't pick up my order yet, first time buyer.

What where the positives?

Easy to purchase , people at warehouse very helpful.

Any negatives?

There was a shortage on one item, but we are getting it worked out.

Summary

Good job to everyone.

What where the positives?

Customer service is great Email updates regularly Easy to use website

Any negatives?

There's not much for people that want to start a business that doesn't have a large investment.

Summary

Great site and would overall recommend it to anyone

What where the positives?

Mitchelle's help was marvelous and unbelievable. She went extra steps in helping me out of trivial and complicated processes. God Bless such selfless helpers.

Any negatives?

Streamlining required in your support team as I kept on waiting for response to my Email dated 02/14/2020 and my 2 queries just resulted into frustration.

Summary

There are people who work in corporate style and provide necessary support and guidance and such workers always leads the organisation to glory.

What where the positives?

Love this website

Any negatives?

U guys once created order wrong gave me shipping quotes when i went to pay there were no shipping options u guys said it was your fault ended up going through all the headache of getting it shipped

Summary

Not to bad

What where the positives?

Good Pricing. Fair auction setup.

Any negatives?

We continue to try to respond to sales reps about recurring orders but get no consistent response. We want to do even more business with the company but can't seem to get to the goal line with sales.

Summary

We will be continued customers.

What where the positives?

Ease of bidding, quick customer service response

Any negatives?

Not yet

Summary

Very goodsite

What where the positives?

Website easy to use. Customer service was quick to reply and great variety of products to choose from.

Any negatives?

No

Summary

10 out of 10

What where the positives?

Merchandise that fits our needs. I like the auction system as I believe it has the greatest chance of arriving at a fair price for everyone. Ability to do self pick up if you want.

Any negatives?

No real negatives. They have a lot of merchandise. Hope they get more.

Summary

I would suggest you try them out and make your own decision. Remember you are buying stuff for well below market price and there is a lot of hit and miss.

What where the positives?

Customer Service was great! Friendly and eager to help! They resolved my problem in no time!

Any negatives?

No negatives

Summary

More than satisfied with the overall service!

What where the positives?

Easy to navigate

Any negatives?

Customer service rep avoided answering questions. We noticed sellers manipulating auctions by bidding on their own listings. Rep couldn’t answer why they let them do that. Didn’t even deny it.

Summary

Huge waste of time.

What where the positives?

Sign up was easy. Bidding was easy. Checkout was fairly straightforward

Any negatives?

Don't like the time being extended in the last 5 minutes when a new bid is received

Summary

Very Positive

What where the positives?

Quick responses for problems with orders

Any negatives?

Products aren't always what they say they are missing items

Summary

I haven't left

What where the positives?

The company responded back to all my requested in a prompt manner. My requests were always fulfilled, and have not had any issues with solving problems.

Any negatives?

No negatives at the moment

Summary

Overall using their website and dealing with customer service is a great experience.

What where the positives?

They got it fixed

Any negatives?

I still lost pallets witch caused issues with payment

Summary

Got the issue taken care of

What where the positives?

When ever I need to contact I always get Danny he is one of the best customer service reps I have ever dealt with.... Quick response times and satisfaction

Any negatives?

I have nothing negative to say about this place

Summary

Amazing service quality and customer service

What where the positives?

very good for business in the re-selling service

Any negatives?

nothing to say

Summary

will definitely continue to buy here

What where the positives?

The staff is very helpful in solving issues.

Any negatives?

Not enough time for people to pay. Slit should be 3-4 days. And need to offer more discounts to frequent buyers.

Summary

A good site to get good stuff

What where the positives?

Danny S... helped and/or contated me through every step of my transactions.

Any negatives?

Shipping quote is not accurate. I see a $40-$80 difference.

Summary

The ONLY reason I stay with this company is because of Danny S.

What where the positives?

Quick response time to inquiries User friendly interface Professionalism from customer service and warehouse staff

Any negatives?

Not so far, if that changes I will let you know.

Summary

10/10

What where the positives?

Very easy to use and support was fast and were very helpful

Any negatives?

No negative to say

Summary

Love it

What where the positives?

If you can pick up that will be great

Any negatives?

Shipping is too expensive

Summary

Items are not in the manifest also the pictures are not from the actual items

What where the positives?

You know what you're buying clearly stated quality of product customer service is great

Any negatives?

Need more stuff in the Milton warehouse

Summary

great service overall. love buying from them

What where the positives?

I can't think of a positives right now as I am so disgusted over their last spit in my face.

Any negatives?

Direct Liquidation does not want to stand behind their manifests. I understand small variations, nobodys perfect. Manifest accuracy over the last few purchases has bee far lower than 70%. They do not seem to understand that we may buy a whole load just for certain items. My suggestion is pay no attention to manifests if you buy from this company. Other companies I do business with have way more accurate manifests.

Summary

I have decided to no longer buy from Direct Liquidations.

What where the positives?

I had a minor issue with an order and had someone within 24 hours contact me directly and help resolve the issue. Items purchased are in decent condition and furniture is usually modern and has a nice look.

Any negatives?

Not everything is perfect but you can definitely choose something out of the order that will fit your home nicely

Summary

Overall I'm satisfied

What where the positives?

N/A

Any negatives?

N/A

Summary

After buy something do not do wire payment..they always lose it and you will never get your money back l have been waiting 60 days now..and still nothing..This is really like a *** from hell..they should float off of the earth for treating people like this...please stay away from this place if you don't won't to lose your good earned money..Customer service is the pits and beyond i feel so sorry for them...they cannot understand much at all..so go elsewhere and buy your pallets because this isn't the right place...

What where the positives?

N/A

Any negatives?

N/A

Summary

I've been buying from this company for 3 months. Great people to deal with. If you have any issues they will contact you and work them out with you. I highly recommended them. I've dealt with other companies before that were a pain in the neck. They would never return my phone calls. I've been to four of their warehouses to pick up my purchases and everybody at these places were great to work with. If your loading a trailer or a truck they will work with you until your finished. You couldn't find better people to load you. Thanks again.

What where the positives?

N/A

Any negatives?

N/A

Summary

Worst experience ever. We're an international buyer, and we scheduled a pickup with our courrier according to their terms. Every things ok till DHL picked up our goods than at this point DHL asked them for information that was MANDATORY for the shipping and that DHL said mandatory from directliquidations, At this point direct liquidation totally refused to provide this information to Dhl. Sounds like dhl one of the biggest shipper of the world don't know how to ship? :)) unbelivable. We and dhl tried in any way to ask them for this information but totally uneffective, their support refuse to cooeperate in any way and keep posting same copied and pasted answere. We lost money of the goods and we lost money for the failed attempt of shipping of dhl. Probably they wanted to force us to use one of their suggested courrier or the closing price of the auction was to low for them. Anyway really bad experience and loose of time and money. If you are a buyer outside usa please totally avoid this company. STAY AWAY.

What where the positives?

N/A

Any negatives?

N/A

Summary

The fact that you know exactly what you are buying is very important and Direct Liquidation makes sure of this. Other liquidation sites make the customer engage in guesswork and this is risky. The 90-day warranty is unbeatable. prior to this I had searched and tried quite a few liquidation sites but none of them provided the type of service I was looking for. There have a chat-enabled website with customer service personnel ready to solve any issues. You are allowed to arrange for your own pick up which definitely saves money. I do wish they give more attention to the deals in the Canadian market though.

What where the positives?

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Any negatives?

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Summary

I have bought several units, Lately, I had some issues with two pallets, however, I am not disappointed; because customer support has been always there to help me out to solve any inconvenient. Sales or customer service was awesome they walked with me as we discuss what those inconveniences were. They really care about what we as resellers do. They want everyone making business with them are happy and buy again. That is great because not all companies care about you as a customer. I am so pleased with doing business with them. I would definitely recommend anyone to start buying from direct liquidation, I have experienced, that if you do business with them, you won't ever walk alone. Prices on pallets are fair, I would say that I have never lost money, sometimes has been great profits, it all depends on the kind of merchandise you buy. Untested returns definitely are more reliable than not working items, chances are way better to make a great profit. people from facilities are also another plus. They helped me out to set everything in the truck, they are also very supportive. I am glad to be doing business with direct liquidation. The process of bidding is very transparent. If you do a mistake while biding, the only thing you have to do is to get in touch with customer support and they help you out immediately, there are always good guys there online, to cancel a bid if you bid a wrong amount of money. I would say overall that I have had a great experience so far, I will continue buying from them. They have a diverse catalog of products in different conditions, which give you the chance to have better choices. Shipping sometimes is tricky, what I do is that I go for the items by myself, I rent a truck and take my time and pick my all units. That helps a lot in terms of saving money. at the end the price of pallets can be high due to shipping expenses, this is a way of me saving money. I buy items from two different facilities those who are "close" to me, I would say no more than 2 hours distant. I rent a truck with unlimited miles, so distance is not a problem to pick the items.

What where the positives?

I feel like you get good merchandise, and bidding is easy, and actually have a good chance at getting a good pallet for a good price. They keep you posted on things you might like to get next.

Any negatives?

Everything was good, the website is easy to navigate. Although when you get outbidded, you always get an email, and it does kind of get in the way, of other emails, especially if you keep getting outbidded, but I dont see a way around that though

Summary

Good support, they actually read what you write and try to help out. In conclusion will bid again

What where the positives?

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Any negatives?

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Summary

UPDATE: They resolve all issues promptly 🙂 This company listens & is constantly making enhancements to improve the buying process. They go above and beyond to make sure customers are happy and feel validated. I would highly recommend this company. I've completed 6 transactions with this company. This review is for lot 8789334 Product is great. Exactly what I expected. No problems there. I also want to mention that this company reads reviews and applies feedback. Thank you for hearing us and always striving to provide excellent service. Here's where things get rough. In summary, from an outsider looking in, it looks like DL doesn't have a clear process for combining orders to ship together. This caused tremendous headaches, many contacts with customer service, significant added shipping cost (paid by DL not me) and it simply could have been better. No Clear Combined Shipping Process Evident You say you combine shipments, but the website doesn't have a way to combine shipments. It's all a manual process through customer service. And this manual process didn't work in this instance despite many contacts from me to verify that shipments were being combined. What Happened 1) I purchased 3 lots within a ~week of each other from same warehouse. I contacted customer service via phone to ask how to combine orders. The agent informed me to pay for lots separately and they would be combined by the warehouse. Then I would be billed/refunded for any shipping differences. She stated that she sent an email to the warehouse regarding my request. I believe that she did. 2) I went to pay for the lots,. But I would have to choose "arrange my own shipping" on 2 of them because the shipping calculator said shipping was over $1000 each on 2 of the lots. I know from experience that shipping cost would be $200 total max once combined for freight shipping so I paid the shipping on the biggest of the 3 which was $150. I'm not okay with giving your company $2000 and then waiting for a refund. I'm so glad I didn't give you the money, because with what happens next I may never have gotten a refund. 3) I contacted customer service via chat several days later to confirm that they understood that the shipments should be shipped together. I also emailed a CS rep that I had been working with on a previous order to let her know about the combined shipment. They verified that the warehouse had received the email. I continued to receive emails telling me that I needed to arrange shipping but I trusted that they knew what they were doing. 4) DL ships one of the orders by itself and updates their website to say it shipped. I thought that it might be a mistake and that the others were shipped with it but had not updated on the site. It was only about 60 lb without the pallet. Pallet shipping didn't even make sense for such a small lot. I went through the pallet and verified that it was only 1 of the 3 orders. 5) I called CS CS reps are always helpful. She was confused because the system says that I'm arranging shipping. I let her know that I had no other options because of how the system is set up. She opened a ticket, letting them know that they still had the other orders and that they need to ship together. 6) I get another shipment notification as well as a final email notice stating that if I don't pick up my last order it will be cancelled. The website again only shows one order shipped, so I contact customer service and they verify that again only 1 order shipped. The last one is still sitting at the warehouse as of my writing of this review. So, Guys, not only did I waste time contacting CS over and over; you're losing money by shipping small lots 1 at a time via freight that would have fit on 1 pallet combined.

What where the positives?

A lot of nice items. Some of the retail prices said higher than the actual price on Amazon so that cuts into the profit for resale.

Any negatives?

Could be manifested more accurate Seems the things I look forward to getting are rarely there

Summary

Support was great. was great. Very friendly and helpful. Made sure I was happy with my order. Called personally which was a nice touch. Messaging doesn't always come across proper

What where the positives?

I was very pleased I picked up four pallets it was a eight hour drive not easy to do so I decided to pay 120.00 each for two pallets to be delivered it has been over a month know and they still have not been shipped out very displeased

Any negatives?

They could have shipped my pallets are at least coir KNOW

Summary

I have been talking to support for 12 days and have gotten no where at all:( you would think with such a large company they could get the orders shipped out guess not Update my pallets shipped out yesterday thank you for getting this taken care of,

What where the positives?

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Any negatives?

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Summary

The products were exactly as described. I did have some trouble with getting the shipping underway from the seller, but once I contact Direct Liquidations customer support, everything went beautifully. Also, Central Freight Lines was wonderful about communication with us regarding delivery dates and times. The only thing that could have been better would be for the seller to have shipped my items much sooner, but I don’t fault Direct Liquidation for that. And once I contacted customer support, my items were delivered within 5 days.

What where the positives?

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Any negatives?

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Summary

I loved doing business with Direct Liquidation. Their customer service team was awesome and they answered all my questions and helped me through the entire process. Jordan Hall helped me tremendously with the truckload buying process and he was very patient with the barrage of emails and calls from me. I was very happy with the merchandise I received and I will definitely be a repeat customer! I couldn't find lower prices anywhere else, believe me I tried and the shipping they offer is very competitive and super convenient.

What where the positives?

They made it easy to purchase my first pallet of merchandise. I made money right away.

Any negatives?

Yes. Customer service is not easy to deal with and when I wanted to have a pallet shipped with a lift gate truck, it too them several weeks to arrange it. During this time communication was lacking.

Summary

Customer service kept telling me that they thought I cancelled my order when in fact I had requested lift gate truck delivery.

What where the positives?

Great service. I recently left a bad review for this site, but they worked hard and fixed the issue. I can not say ALL the great things about this site. I am very pleased with everyone that works there. Great deals. I 100% recommend this site to anyone in the reselling business.

Any negatives?

No.

Summary

The support was great, I can not recommend it more. Thanks Direct Liquidation for having great deals and customer service.

What where the positives?

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Any negatives?

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Summary

😀 Aliesky is a great help when things go awry (which is not often). I email support and he is answering me super fast. Any issues we have are quickly solved. The staff at the various locations are also very helpful and accommodating with most requests you have, Pick ups are easy to schedule...all online so you can work at 3am if you wanted to... They sell a variety of items from clothing to lawn mowers, from trampolines to drills, great for consumers and retailers. Keep it up...and we will keep buying!!!

What where the positives?

I’ve bought from them quite a few times & picked it up myself. The first time I bought a 54 piece pallet for $25, as a test to see how it works, I was pleased, I made money & only had 3 throwaway items. The second time I bought quite a few pallets & out of 600 total items, I had 14 throwaway items, out of those 14, only 5 were true throwaway, the other 9 items, I couldn’t sell but could personally use so I just kept them for myself. If you go to pick up, make sure you wait to receive a ready to ship email, otherwise you will make a wasted trip. They will not let you pick up until you receive the ready to ship email. Great experiences so far. A rep reached out to me not that long ago to let me know about an incentive for existing members, & I received a 10% off code, thanks to that. I thought that was pretty cool.

Any negatives?

Things have been great so far.

Summary

All support staff have been helpful so far, I haven’t had any bad experiences per say.

What where the positives?

I have had decent luck with the quality of items I have received through purchases. Not too many broken pieces but on 2 pallets I had missing items but was credited.

Any negatives?

For a week straight I didn't receive help but finally got on the phone with a supervisor (Alex) and he was awesome. Got more done with him in a 30min call than I did for 2wks regarding 2 issues.

Summary

The customer service representatives need to have more knowledge and I believe that when a representative is helping with an account there should be some form with the representatives names due to an issue with one representative that had nothing but an attitude but I didn't catch his name so I couldn't tell the next representative who it was for them to address it.

What where the positives?

For it to be as big as it is they still get you in and loaded relatively quick. The forklift drivers actually take pictures of the pallet that you are receiving. Which is great for knowing you are getting the correct order.

Any negatives?

I think a sign off main road to pick area would be helpful to first times to reach the loading aeea.

Summary

Very friendly group of people. I have had on several occasions where the forklift driver has helped me with moving the pallet to where I need it on the truck or if the shrink wrap was not over the top go and get some more and cover it to the way I wanted it so it would not blow out going down the highway.

What where the positives?

Everything very helpful and do anything they can to help u out

Any negatives?

More pallets to choose from would be nice and some cheap buy now pallets not everyone is looking for $500 pallets or more to buy now

Summary

The support was great they helped me everytime i needed help and was more then willing to work with me. My trailer broke and i couldnt pick up all my pallets at once they was very friendly and let me leave it there till the next trip

What where the positives?

Good service great products and low prices i have bought many different things from this place and i have never been disappointed in none of the products.

Any negatives?

no really good the only thing is if they lowered the prices but them they would be to cheap . I really enjoy buying from this site because they are very very personal when you deal with them.

Summary

🙂 great customer service and many different resolutions

What where the positives?

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Any negatives?

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Summary

Direct Liquidation and TRG is one of the most reliable and honest companies I have found in the refurbished and liquidation industries. No broker or middleman skimming money off loads. They are a very efficient, vertically integrated company that handles most everything themselves from retailer to customer. Any issues I have come across have been quickly addressed and resolved fairly. The company is straightforward to deal with on all levels and customer service is always very easy to reach. I highly recommend if you need customer returned or refurbished product.

What where the positives?

Great description of the items that comes with the order. Great communication and customer service.

Any negatives?

I couldn’t ask for any better. Maybe just the wait time if you contacted support. But honestly this is nomral with all the companies, specially a large one like directliquidation.

Summary

Great support! Aliesky is the best. He is the sales manager and he understands customer service quality and he really works for the customers. I’ll definitely buy again and again.

What where the positives?

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Any negatives?

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Summary

TRG is a great company to buy returns from at reasonable prices. They are very easy to deal with and I have been very happy so far. Their support staff is also incredibly helpful. If i have had any issue they were quick to get it resolved. TRG are professionals at what they do and I am happy to be doing business with them. Their platform is also very easy to use and they have a great selection to choose from I highly recommend if you need customer returned product at a reasonable prices!!

What where the positives?

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Any negatives?

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Summary

If for some strange reason you enjoy getting rid of somebody’s trash and paying them to do it, you came to the right place. In Sept 2018 I decided to give Direct Liquidation (AKA goTRG.com) a try after being annoyed with the high bidding numbers at B Stock. Well what a mistake I made. I decided to stay away from the auctions and purchase a unmanifested truckload of returns from Walmart. The company advertises these loads on their website at a cost of just under $7000.00 and claim to ship $75,000.00 of retail valued returned products. We have been doing this for years and are quite familiar with the ratio of returned goods due to various reasons such as damaged goods, changed mind, didn’t like, Dot com returns Etc. All we received in this entire order was damaged goods & hardly anything was of any salvage value. Except for a single pallet of appliances (Which were in less than desirable condition) no high value items were in the load, basically we were left with 25 pallets of damaged items typically valued less than $20.00 In other words a total nightmare. Out of the entire 26 pallet load we might have had 10 items that were unopened. If I had to give an honest Value of the load based on my experience I would value it at $1800.00 – $2200.00, Not the $7000.00 That I paid. No matter how I process these 26 pallets I will lose money. If I just resell pallets and try to make $50.00 profit on each pallet I might be able to move this product, but my customers would never buy from me again. If you handle and process the product to resell like I am doing, a truckload would have you bankrupt as it doesn’t compute because of the time it takes to test, repackage, repair and resell at such a reduced price because of the condition of the merchandise. I will set this mess aside and quickly order some new stock. More than likely it will end up in the trash or perhaps we can deal with it over time but now the money I pay per Sq. FT for rent is now occupied by trash. I did contact Jordan Hall at Direct liquidation and voiced my concerns, and this is the response I received: Sorry to hear that the truckload wasn’t that great. The quality can vary, the name of the game is volume. With the amount of product these retailers move through. You can get good pallets, good trucks, along with a bad trucks. With all that taken into account processing is key to find the gold and find avenues for the bronze or less. We do offer shelf pulls and refurbished items as well. Thank you, Jordan Hall Sales Associate. Cherry picking is the name of the game here It appears to me the items that appear to be in good shape or unopened goes to one side and the rest is for salvage at an exorbitant price. Perhaps the items that go to one side are used in their auctions? Maybe that’s the way to go but at this point I choose to cut my losses and move on as I cannot afford the risk associated with this company. Jason L NBL Services Inc Simpsonville, SC

What where the positives?

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Any negatives?

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Summary

Direct Liquidation is an outstand company to do business with, they understand the issues and topics at hand. They are willing to work with you and see everything through to completion. The customer service staff and sales team are very understanding and willing to work with you from the start to finish. From the single individual item to a pallet or truckload they will work with you from the start to the finish. We for sure will continue to be a customer and looking forward to growing with you! Keep that great merchandise coming! Thanks again!

What where the positives?

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Any negatives?

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Summary

Although not the cheapest liquidation company we do business with it is one of the most professional and easy to do business with. We have bought 9 auctions from them over the last 60 days and every one of them has been smooth. They have always honored our auction wins and, if we get our shipping labels to them quickly, shipping is fast. We have never had a problem with getting any matters handled if there was a question. Diego, the manager, and Lulu in sales have been great to work with. We would strongly recommend the company to anybody.

What where the positives?

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Any negatives?

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Summary

Direct Liquidation and TRG is one of the most reliable and honest companies I have found in the refurbishing and liquidation industries. There is no broker or middleman skimming money off loads. They are a very efficient, vertically integrated company that handles most everything themselves from retailer to customer. Any issues I have come across have been quickly addressed and resolved in a fair manner. The company is straightforward to deal with on all levels and customer service is always very easy to reach. I highly recommend if you need customer returned or refurbished product.

What where the positives?

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Any negatives?

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Summary

I think that some of these negative reviews are from people that did not try working with them to fix the problem. I've purchased a lot of equipment from this company and it's been great. They sell everything from xbox consoles to clothing and thousands of things in between. I'm pretty sure the majority of these products are from wal-mart, so with that being said there is always a ton of inventory available. They sell new stuff, customer returns, and salvage stuff too. Any issues i've ever had i communicated with them and they fixed the problems. Highly recommended.

What where the positives?

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Any negatives?

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Summary

I read Walmart was a major supplier of Direct Liquidation and couldn’t help but read more about the site. The website did not disappoint. I am waiting for my fourth pallet from them and so far it’s been all good. I’ve noticed people reporting missing merchandise in their pallets, and non responsive customer support, but I don’t know where that is coming from. To be fair, this is liquidated merchandise, so what do you expect? I came for Walmart merchandise and that’s all I’m focusing on. And even though I expect this merchandise to be in better shape than other pallets not associated with Walmart, I still do my research and try to find out as much information as possible about the products. But enough of that. I ordered my first lot from them a couple of months back, Apple smartwatches. It arrived as agreed, the products were as described and have already been dispatched to their new owners. The lot was graded ‘Refurbished (Grade B)’ but the watches I received did not have any obvious blemishes or scratches, there were some signs of use, but nothing out of the ordinary, some minor scratches here and there but nothing that sticks out. As soon as I reviewed the first lot I received I ordered a couple more. Same products, same grade, and pretty much the same end result. I did have to wait for the second lot to arrive for a few days longer, but it was nothing out of the ordinary, I emailed the customer support and they answered pretty quick saying there was a bit of a backlog in the warehouse, hence the delay. I didn’t care, because when it arrived, it was exactly as described. More refurbished Apple smartwatches in good condition and minimal signs of use. I should say that maybe what I consider a ‘minimal sign of use’ could be a huge issue for someone else, but I’ve never been one to nitpick when it comes to used merchandise. So if you want it in short, I’d recommend anyone to work with these guys. The prices are adequate I’d say, the service is exceptional and the merchandise I received is as described. So if you’d like to avoid issues, do the research, read all the available info, email or call them if you are not happy with the data available before buying anything. You will certainly not buy a used car without test driving and inspecting it. If you do, then that is all on you. So far I’ve had nothing but good experiences with these folks and I’ll continue working with them as long as it makes sense for me.They get all the top marks from me. In addition, I plan on ordering some lots with non-functioning smartphones. I’ve learned over the years that this type of merchandise can be fixed as easily as it malfunctions so, I want to see how many of these can be brought back to life.