Product Details
eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, its AI-powered customer support software reduces response times so you can focus on selling more.
| Platform | SaaS (Cloud Web App) Android App iOS App |
| Customers Supported | Worldwide |
Pricing & Trial
| Price Range |
| $85 per user per month. |
| Trial Length: 14 days |
Integrations & Compatibility
| details | integrations |
|---|---|
| Amazon Sites | All Amazon Websites |
| eBay Sites | All eBay Websites |
| Alternative Marketplaces | Allegro Bonanza Cdiscount.com Etsy Mirakl Powered PriceMinister Walmart.com |
| Multichannel Software | Brightpearl ChannelAdvisor ChannelGrabber Linnworks Skubana |
| Advertising & Marketing | Facebook |
| Carts, Payment & POS | BigCommerce Magento Prestashop Shopify WooCommerce |
User rating
Features
Support
Ease of Use
janeepottedgarden
Good choice if you're looking for a help desk
What where the positives?
Happy with my decision, tested a few of them over the years. Some really good features that slot of other help desks don't have. Connects to all marketplaces at no additional cost. Quick setup. Dashboard is nice and easy to navigate. Reports give some good insights.Translate feature is okay.
Any negatives?
It's quite expensive but I saved a bit going annual
Summary
The support is good, they are there whenever I need them
User rating
Features
Support
Ease of Use
madisonbrown1542
Simply awesome
What where the positives?
N/A
Any negatives?
N/A
Summary
XSellco has saved me an incredible amount of time. I have a small team of 3 support agents and I used to spend most of the day stressing over customer emails. Now we get customer support done for the day in under 2 hours. We’ve cut down on our support time by over 80% which is amazing. XSellco also lets us work together as a team. I can see which agent is working on each query, and I can assign different queries to particular agents. Finally, an inbox where I can see all my different marketplaces in one place, as well as my company’s Facebook and Twitter accounts. Love it!
User rating
Features
Support
Ease of Use
Sam Whiten
Xsellco Fusion - You Can't Get Any Better Than This
What where the positives?
N/A
Any negatives?
N/A
Summary
I've switched to Xsellco Fusion a couple of months ago from a competitor, and I never looked back. In the contrary, I'm only looking forward. Xsellco is an incredible, forward-looking, innovative team, with one goal in mind, making our tedious, wearisome job as easy and efficient as possible. And they're great at it. From the neat, clean and beautiful UI to the simply amazing UX. I've come a long way from answering tickets as a chore I dreaded to a chore I love, it has come from taking a couple of minutes for a basic case, to mere seconds. I haven't done the math, but I'm sure it saved me countless of hours in total. When opening a ticket, I have all the info I need to jump right in, and when I do the jumping I feel like I land in a cozy and comfortable environment. Of course, dealing with clients has its challenges and the occasional heartache, but at least I know that the service I'm using isn't part of the problem, to the contrary, it's part of the solution. Some details, if you care: From "Tags" that can automatically put variable information in predefined templates or in the body of the email while typing, like the customer's name, shipping address, order number, etc. To "Smart Tags" that places predefined text (words, sentences, and even entire paragraphs) that you use often (like "I'm sending you a replacement ASAP", etc.) in the body of the message with a couple of keystrokes. To the sidebar filled with all information you'll need in order to provide to best and fastest support for an anxious buyer: name, phone number, address, (even a link that opens to their address in Google Maps!), marketplace item was purchased at, a direct link to the order in its respective marketplace, the order total, and the time and date the order was placed, payment was received, payment accepted, and more. The main messages page provides a useful overview of all open messages with a 24 hour countdown bar on each message. Messages can be assigned to other agents to answer, and 've set that all outgoing messages should also be sent to my email address for future reference. Xsellco even imports negative feedbacks you can work on, and then automatically removes it once it has been removed on the marketplace. There's still lots more that they have to offer, which I haven't tried yet, like auto responder and delivery times, but glancing at their settings page, they look very tempting. I'd like to finish with one major thing they provide over any other company I've dealt with: An extraordinary responsive customer service, I've witnessed first-hand incredible and dedicated agents that will do anything to make you happy and your job easier. I've personally provided many feature suggestions and enhancements and I was pleasantly surprised to see most of those pop up over time. I remember asking if they can add an order ID tag that'll automatically add the current ID to the message (useful for creating links to pages on the marketplace that is specific to this order, like returns, etc.), and a couple of days later I somehow noticed it was added! And this is only one of many. All in all, I can't recommend Xsellco Fusion enough for your day-to-day buyer-seller communications. You'll never regret it.
User rating
Features
Support
Ease of Use
news
Saves time and money!
What where the positives?
N/A
Any negatives?
N/A
Summary
We rapidly getting bogged down with hundreds of queries from ebay/amazon and it looked like i might have needed to employ a 4th person in customer services, which costs ££££. We needed something that could help us give better and quicker customer service. After working with xsellco over the last 2 months on the dashboard it is now a great piece of kit . The time it takes to reply to all our ebay and amazon messages has been reduced significantly as we have all the information in one place. We can track when we need to reply to people, what issues are still open, and we can manage our negative feedback. And now sunday/bank holiday cover can be done staff at home rather than forcing them to come into the office. It definitely improved or customer service and the teamwork in our company!