inkFrog

inkFrog Logo
24% overall rating
inkFrog Logo

Product Details

inkFrog lists to eBay, and includes an eBay template designer, order management, message management and more. 

PlatformSaaS (Cloud Web App)

Pricing & Trial

 Price Range
From $11 to $79 per month.

Trial Length: 14 days

Integrations & Compatibility

DetailsIntegrations
 eBay SiteseBay.com
eBay.co.uk
eBay.com.au
eBay Motors
eBay.ca
 Carts, Payment & POSBigCommerce
Shopify

User reviews

User rating

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Ease of Use

Chester

Chester

2021-07-10 01:39:12

Horrible Customer Service Ever

What where the positives?

Can't think of any positive about this company

Any negatives?

1. You need to manually sync their pages all the time, new orders will be overlooked if you failed to do this 2. Features included to the subscription that you are paying on a monthly basis doesn't exist like -Automated purchase confirmation emails -Automated tracking emails -Automatic Customer Feedback Automatic Customer feedback stopped working all of a sudden 3. Customer Service was awful

Summary

We raised the issues below to their customer support on 5/14/2021. They mentioned that their developers will investigate the details and they will just let us know for the update. -Automated purchase confirmation emails -Automated tracking emails -Automatic Customer Feedback Automatic Customer feedback stopped working all of a sudden 2 weeks passed and we are still getting the same statement which is totally fine as we understand that technical issues like this will take time to get fixed. Past forward to the end of June, 2021 and we didn't hear any resolution or even update on what's happening The worst part is we are the ones who always do the follow up though they mentioned that they will give us an update. What makes it even worst is they can't even provide a timeline on the ETF up until today. The issue is on going for almost 2 months now, we didn't fail on our monthly fee obligation and we are left in the middle of the desert

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keith

keith

2021-05-20 01:40:03

complete waste of time. nothing works.

What where the positives?

Customer service always responded even though nothing was accomplished.

Any negatives?

1. colors are wrong in templates (uploaded picture color is different in template than in gallery) 2. most designer templates will not open 3. templates that open will not save 4. templates in use will not save edits 5. cross sell items not rotating 6. cross sell editing says im not logged in 7. EXTREMELY slow in trying to get issues resolved (8 days and still nothing fixed)

Summary

Garbage service, stay clear.

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Kate Kermit

Kate Kermit

2021-04-09 01:40:56

Little documentation, ineffective snarky support, poor coding, and little regard for paying customer

What where the positives?

inkFrog Classic was versatile easy to use and FAST and offered great tools to adapt as eBay threw the curveballs

Any negatives?

inkFrog Open is slow, poorly organized and buggy. No way to save or export a decades worth of listing and images.

Summary

This is a company that simply does not care and phones it in. Makes listing more complex as time goes on and offers little to no documentation. Spend your money elsewhere to save yourself much heartache and pain.

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Jim Johnson

Jim Johnson

2021-02-06 01:41:58

I have used classic for over 15 yrs for eBay only.. it was great ... until Open Inkfrog

What where the positives?

easy to use, actually fun .. I loved saving templates as I sold niche items for 90% of my sales .. usually less than 10K a yr..

Any negatives?

I was ready to transfer my pictures into Open Inkfrog but that has become impossible ... 6000 plus pictures were left stranded in classic.. I deleted 3000 in the hope that I could move them into Open... 3 months has passed and the link to transfer is shut down .. I am working to save my current auctions and will cut my losses and run.. I have lost a lot of hours of work ... I am not happy..

Summary

Inkfrog was great for many yrs ... what is being offered costs too much money for small sellers and is not simple as Classic was ... say goodbye to a once great service ... the best way to show support is to use the product .. the best way to send a message of discontent ... is to abandon ship... I won't be swimming back to this ship...

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Daniel

Daniel

2021-02-03 01:42:42

Basic, no on-going development, no problem fixes. Dead software.

What where the positives?

The software is very easy to use - yet again the functionality is also very basic. The support is helpful in solving easy problems and responds quickly.

Any negatives?

The biggest problem - if there is a bug in the software they refuse to fix it and ask you to contact amazon. Quite shocking. Second problem - this software does not receive any updates. It is a very basic tools, and all suggestions for improvement are simply ignored.

Summary

Pick something better - I blindly chose it because it had the functionality we needed, and it was featured on sellercentral, but would never do so again.

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David Schwahn

David Schwahn

2021-02-02 01:43:24

It's Really Hard To Say Anything Positive About This Horrible Company

What where the positives?

If you find any, please let me know. I haven't found a single one in two months.

Any negatives?

The negatives come from their complete lack of customer service. I have called most everyday for over two months. I have emailed at least twenty times and haven't received a single response. I have called at different times, hoping to reach someone. Customer service is nonexistent.

Summary

If I said their service was just plain horrible, I'd be giving it too much credit. They've finally pushed me to the brink. I'm done with them. If you're smart, you leave, too. If you're even smarter, you'll NEVER even consider them for ANYTHING.

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Yair

Yair

2020-12-27 01:44:05

Not working

What where the positives?

Many efficient features.

Any negatives?

Inkfrog has been down DAILY for the past 2 months at least, every day (night for the USA) for 3-4 hours while their servers "reboot". No solution, no one to talk to there. Such a disappointment, you've invested so much time and money while using their system, and suddenly without notice, you need to start it all over again. No respect for the customers, it's a shame.

Summary

Disappointment.

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Martin Williams

Martin Williams

2020-11-05 01:44:42

I can make a cup of tea in the time it takes for screens to load - productivity grinds to a halt.

What where the positives?

I started with Inkfrog around three years ago as it offered me a one stop shop for shopify, ebay and templates. Once I got used to the software it was enjoyable to use and fairly straightforward.

Any negatives?

In 2020 it has gone totally downhill. Just to edit a simple screen means facing the spinning wheel of death for around a minute. I am in a fibre area with fast download speeds on all my other websites I use. My productivity grinds to a halt with this software - I dread it. Also support generally doesn't answer issues any more and closes unresolved cases.

Summary

Extremely slow site, poor support and full of bugs - avoid.

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Joshua Tyler

Joshua Tyler

2020-10-26 01:45:19

Horrible experience so far

What where the positives?

Looks good and promises the world. All my support e-mails were answered, but the problems persist.

Any negatives?

Since I signed up. Automatically adds their ad to all your listings. You then have to manually disable to remove them. Multiple days of not syncing orders/inventory causing overselling. Broken image added to every listing (hit counter) Error 500's when submitting new listings for 2 days Chat Support has been closed for a week. E-mail is the only option.

Summary

RUN!!!!! Don't use this software if you value your time, sanity, business, or just want to continue having good days. This software will cause you to lose hair, add wrinkles, and generally just second guess ever being an ebay retailer to begin with. Deserves to be shut down. Should of died with myspace and hotornot.

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Mr Inkfrog Client

Mr Inkfrog Client

2020-10-13 01:46:00

Horrible and getting worse in 2020; Had been halfway decent for the last decade plus

What where the positives?

None now

Any negatives?

Most features no longer work or work sporadically. Support knows nothing about anything except marking open issues as closed without action or resolution. Inkfrog purports to offer contact methods and support through their website but nobody answers emails or the phone.

Summary

Run in the other direction if you are considering working with this company.

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CINDY

CINDY

2020-10-01 01:46:38

Non-working software, total lack of support, huge waste of money and time.

What where the positives?

Absolutely none.

Any negatives?

Many issues that are not fixed. No reply to messages requesting support. Not worth using even if it was free.

Summary

I have been an inkFrog subscribed user for more than 13 years. When I first signed on it was fun and easy to use their software. I was able to create appealing templates for selling my collectibles on eBay. If I had a problem their support team was quick to reply to a message sent. As the years have gone by inkFrog’s quality and stability have greatly declined. Not only are there major problems with their programing, it takes “their team” forever to fix an issue. Their customer support has become virtually non-existent. They leave their customers in limbo wondering what they are paying this company for. I am writing this review to warn others who are looking for a dependable listing software that you won’t find it with inkFrog. The last 5 years have been an endless process of scrambling to create and correct live listings with their sub-standard programing. I have spent countless hours reformatting all of my listings to remove their embedded html templates in order to ensure that my listings will display correctly. I am truly relieved to finally be free of being ripped off by inkFrog month after month and year after year.

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John Lee

John Lee

2020-09-09 01:47:48

SUPPORT DOES NOT EXIST

What where the positives?

They used to be a great website for photo storage and eBay listings.

Any negatives?

NOW THEY ARE HORRIBLE. I HAVE WRITTEN 6 REQUESTS FOR SUPPORT IN THE LAST FEW WEEKS AND ALL HAVE BEEN IGNORED COMPLETELY. I HAVE REQUESTED PHONE CALLS, I GET A MESSAGE THAT THAT PAGE DOES NOT EXIST. THEIR IS SIMPLY NO CUSTOMER SERVICE OR SUPPORT WHATSOEVER AND I AM FED UP AFTER USING THEIR SERVICE FOR ALMOST 15 YEARS.

Summary

HORRIBLE COMPANY. WHOEVER IS RUNNING IT SINCE THEY DID THEIR SUPPOSED "UPGRADE" IS A COMPLETE AND TOTAL IDIOT, WORTHLESS TO THE CORE, RUNNING THE COMPANY INTO THE GROUND.

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PHYLLIS

PHYLLIS

2020-09-07 01:49:10

forget it! customer service doesn't exist!!

What where the positives?

before they opened up the Open website everything ran smoothly. then came the upgrade!!!

Any negatives?

I already sent numerous requests with no response. Why can’t you guys fix the picture handling problem???? Do you need to hire new IT guys or what??? No one answers my questions or requests for service!! picture handling crashed 6 times in two months. Oh and while I’m at it I cannot get answers regarding merging my classic and open account for my husband’s accounts. There is no imaginary merge button like the blanket email states!! And I have questions no one will answer for me! Do I loose his templates on the merge? Do all my profiles remain? Does any of classic merge over to the open account!!!!!!!! And of course no phone help ever!! I will be posting these questions and comments on every social media site the is to review your product. Can you hear me now!!!!!!

Summary

the company has gone downhill in the last few months!! would I recommend them to any one???? NOT ON YOUR LIFE!!! there are better auction handling sites for a lot less money out there. Run Fast!!

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lukas

lukas

2020-08-17 01:50:21

Bad system, worst support

What where the positives?

Easy to set up

Any negatives?

If something works, it only works temporarily. Most things won't work at all. Customer service blatantly ignored 3 emails I sent over the span of two weeks.

Summary

Yes, they seem great, but don't waste your time.

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Gabe Sotelo

Gabe Sotelo

2020-08-11 01:51:32

Insanely Worst Customer Service and NO Support at all.

What where the positives?

When the system works and you don't need to speak to them for any reason, that is definitely a plus.

Any negatives?

Contacting support for anything. If you should reach someone in support, don't expect much because they won't help with anything. I wanted to include names but I don't think that is allowed. Anyhow, moving on.... They will answer your question with a question in hopes you get tired of asking questions so maybe you will simply just stop contacting them. Their system lags and they often don't know the ETA time. And here is the kicker, if anything should go wrong such as your data being destroyed or somehow your system is compromised by a trojan or some other issue that' costs you thousands, they will quickly point you to their Terms of Service that basically guards them of any wrong doing even when they are the ones doing the wrong doing and know about it but don't really care to inform their customers. I am sure if I dig through my email, I could list a lot more but I think you get the picture.

Summary

Software could be great if maybe someone else owned and ran it. With these people running it, I am surprised they are still up and running.

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Lance R.

Lance R.

2020-08-10 01:52:18

Slow to respond customer service

What where the positives?

Easy to list and copy from previous listings. Bulk editing is good when it works.

Any negatives?

Website always down. Support takes a long time to respond and then states "it is working fine for us" Well yeah.. it has been 8 hours I am sure it probably has cleared up by now.

Summary

Need to improve support and website outages.

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Kevin Criqui

Kevin Criqui

2020-08-05 01:53:08

Works pretty well for a single eBay account with 500-1000 listings

What where the positives?

Easy to make mass updates. Good to be able to look at / relist older listings. Customer support is friendly and quick to answer most questions. Reasonable price.

Any negatives?

Can't stay synchronized with eBay. 'Something' changes on the eBay side and Inkfrog just unlinks profiles (mostly the return profile, but sometimes shipping). Customer support can't tell me how to fix this and blames eBay.

Summary

Way better than trying to manage >500 listings manually. Easy to collaborate on listings. I just wish it could stay sync'd with eBay.

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Nicolle Evans

Nicolle Evans

2020-07-22 01:54:02

Terrible Customer Service

What where the positives?

The ability to mass inject a personalised listing template to all ebay listings in one move.

Any negatives?

Everything else.

Summary

Customer service is terrible - issues with background ebay processes meant that my revisions were constantly being overwritten. When I asked, they are very eager to say that it isn't their problem. I have more issues with them than I have compliments. It's a fantastic idea but it's not well thought out, there's a lack of support, there's a lack of ingenuity in the user interface, it's lacking basic features. I am extremely disappointed, particularly with the support where they just couldn't care less. In 9 months I have had to contact support no less than 10 times - sometimes it was regarding using their product, but most times it was to do with "syncing issues" which they were happy to not take any responsibility for. When questioned that the app was useless if it wouldn't work with ebay's background processes I was essentially told that it wasn't their problem.

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Gary

Gary

2020-06-23 01:54:59

Don't bother, support is the worst and you will

What where the positives?

None really.

Any negatives?

The support, its the worst. I can't say enough how frustrating the support is. If they ever get back to you its to ask you about a question you already answered. There Amazon features are confusing and don't work, nothing syncs properly, the ebay templates do not convey a professional listing and on top of it you have to pay an additional $10 a month to use them.

Summary

I was hoping inkfrog was going to help me manage my ebay and amazon listings, but I was just disappointed and wasted a lot of time. Look elsewhere for a multi-channel solution.

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Tamara

Tamara

2020-04-05 01:55:43

Outdated software with extremely poor service

What where the positives?

There are simply none.

Any negatives?

Everything. The software first of all is completely outdated. The templates look like garbage, and worst of all, the customer service is abysmal. The owners absolutely do not care and are extremely rude, they act like they do not want your money. So why bother?

Summary

They lost hundreds of listings worth of data and when contacted, they said they couldn't do anything about it and that everything got deleted. As a make good, they were to offer several days extension and as soon as I used it, they canceled the trial. So they wouldn't even honor that much. Dishonest business.

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Eric

Eric

2020-02-19 01:56:31

DON'T Waste your time with InkFrog as the software does not work well and support sucks

What where the positives?

No Positives

Any negatives?

Crappy support, Limited and unworking functionality

Summary

Don't waste your time

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Jerry Bannister

Jerry Bannister

2019-12-23 01:57:51

Easy to use, excellent format, works for me listing in ebay

What where the positives?

Free trial, ease of use for scheduling listings. Listed flawlessly, still looking forward to learning more of its attributes.

Any negatives?

None so far.

Summary

Once Turbo Lister sort of disappeared, I was looking for a new way to list on eBay and found Ink Frog. I appreciated the 2 week free trial to become accustomed to Ink Frog. Once I had it down I subscribed.

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ricardo cardenas

ricardo cardenas

2019-12-23 01:57:06

So far so good . I like the service

What where the positives?

Great communication

Any negatives?

no

Summary

So far so good

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Trent Rindoks

Trent Rindoks

2019-12-12 01:58:34

This APP allows Ebay , BIG COM, Shopify Amazon Integrate Prices, Products and Orders.

What where the positives?

Affordability, Customer support, integration

Any negatives?

small Learning curve

Summary

Great Customer Support , Affordable, Easy to Use Help section, and more. Makes the Process of integration with multiple platforms and selling platform easy. Highly recommend.

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Elizabeth D Hyde

Elizabeth D Hyde

2019-12-04 01:59:16

Glad to be using Inkfrog - 5 stars

What where the positives?

Transferred from another listing site. Inkfrog is much easier. I like the one page feature

Any negatives?

No negatives yet!

Summary

5 stars

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Jamie

Jamie

2019-11-19 01:59:47

Inconsistent uptime and ability to use the listing function

What where the positives?

Easy to navigate and saving profiles is good.

Any negatives?

I had ink frog for months and in the last 4 weeks they have had server issues on 5 occasions lasting longer than 8hrs. Thats a 20% down time and when your in business that means money. They state that the downtime is in the terms of service.

Summary

I wouldn't recommend if your looking for a reliable listing company. Not to mention all your photos are stored on their Servers so when they are down what impact does that have on your active products with photos.

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Melissa Hill

Melissa Hill

2019-09-30 02:00:31

Fabulous App

What where the positives?

N/A

Any negatives?

N/A

Summary

Inkfrog offers a very easy to use app combined with great customer service and support from the Inkfrog team. In my view, Inkfrog offers fantastic value for money for what they offer - from professional ebay templates, training and technical support, customer service support and a workable user-friendly app. I am very happy I migrated to Inkfrog. I was able to reduce from using two apps to one app for managing my ebay account. I have no faults with the app at this stage and I have been using the app now successfully for a month.

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JimsCoolComicsAndStuff

JimsCoolComicsAndStuff

2019-07-21 02:01:00

Great software! Easy to use.

What where the positives?

N/A

Any negatives?

N/A

Summary

I have been a very happy and satisfied user of inkFrog from the old Classic to the current Open version of the software. I use the software to create listings on ebay. I find it makes creating new listings easy and much quicker than if I were to try to create a listing using ebay directly. The template construction for listings really streamlines the listing process. I like being able to save a listing then return to it if I am interrupted while creating it. I would recommend inkFrog to anyone with a need to create market listings for the marketplaces they support.

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Puyol6

Puyol6

2019-07-02 02:01:38

Rip off pricing

What where the positives?

N/A

Any negatives?

N/A

Summary

Absolutely ripped off by this company. How can you charge 250 usd PER MONTH, its absurd. If you're going to change prices drastically, make sure the service reflects this. At least allow people to link multiple ebay accounts instead of limiting it to 3 or 4, for 80 USD!!! IF YOU WANT TO LINK UNLIMITED, ITS 229 USD A MONTH OUTRAGEOUS BEHAVIOUR!! The owner has clearly become very very greedy and this is sad to see. The reason for popularity of inkfrog was due to their price and service, NOW ITS AN ABSOLUTE DISGRACE. FIX UP

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zjorrisch

zjorrisch

2019-06-28 02:02:17

Inkfrog is the best app I’ve used for listing items on eBay.

What where the positives?

N/A

Any negatives?

N/A

Summary

I have been using Inkfrog for years now, and it is my favorite app/website for listing items for sale on eBay. Using inkfrog’s web-based application, listing items for sale is a breeze compared with other listing software that I tried. Additionally, it is packed with powerful features to satisfy both brand new sellers and long time power sellers. The company support is top notch. They are very loyal to their customers and will go above and beyond to ensure you are totally satisfied. If you are looking for an easier way to list your items for sale, add beautiful templates to your listings, upload/store more than 12 photos to your listing, and everything in between, then the Inkfrog app is is second to none for online sellers.

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scott442

scott442

2019-06-27 02:02:59

Excellent Service by Krista

What where the positives?

N/A

Any negatives?

N/A

Summary

Krista listened to my questions actively and provided clear and concise feedback... In addition Krista addition insight on the use of this product... I would certainly recommend this product to any upstart needing to get a head start in eBay or any other marketplace that is supported by InkFrog. Utilizing a screen share Krista directed me through several setting options that I was not quite sure on how to set up for our business needs. Over all I give Krista's service a 5 star ratting.:)

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lovescotties

lovescotties

2019-06-26 02:03:52

The Best There Is

What where the positives?

N/A

Any negatives?

N/A

Summary

I've been with InKfrog for a couple of decades now, since back in the Spare Dollar days, and have gone through all of eBay's changes with them. There is no way or reason I'd switch. They keep up with all of ebay's necessary changes, helping us all through the changes in spite of it being difficult to learn a new way of doing things. They have the best customer service (Sheryl is awesome), and the interface is easy to use. Believe me, I'm no HTML expert, and if I say it's easy, it really is! Thanks, Inkfrog!! 🙂

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Gailsplace

Gailsplace

2019-06-20 02:04:29

Great program and best Customer Support EVER

What where the positives?

N/A

Any negatives?

N/A

Summary

:D:D:D For me, the program does what it says it will do. My experience has not been perfect, there were a couple of electronic hiccups that were taken care of right away. Between Microsoft, Chrome, Verizon, Google, Big Commerce, Ebay, Paypal, and inkFrog, inkFrog has the best customer service EVER. I can send a quick, description of the problem and have a (human) response with resolution within the hour. Beats sitting on the phone or scrolling through irrelevant FAQ's. Could it have better without the hiccups? Sure. But we live in an imperfect world and electronics is no exception. That's why even Microsoft has constant "updates".

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coreva

coreva

2019-06-17 02:05:58

Inkfrog raised their prices to a ridiculous amount

What where the positives?

N/A

Any negatives?

N/A

Summary

Inkfrog decided to raise their price on me from 29.00 USD per month to 500/month without notice. Their plans and pricing do not even make sense. They targeted people who have multiple eBay accounts linked to one InkFrog and have come up with an absurd pricing strategy. It is not a rationale business strategy. What is worse is that if you have paid up to a certain period of time for the older, cheaper plan they do not care. They still lock your account. 500/month is their only unlimited plan. The next cheapest is 400/month and that only allows 10 eBay accounts linked. They offer to charge you $1 per eBay account linked in bundles of 50 accounts + the price of whatever plan you are on, which is still a ridiculous amount of money. The good news? Competitors have an easy in for this market.

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Tehkony

Tehkony

2019-06-17 02:05:08

Increased prices out of blue from 29 usd to 500 PER MONTH

What where the positives?

N/A

Any negatives?

N/A

Summary

Disgusting service, raised their prices by over 1500%, broken interface, never syncs with ebay accounts, stay far far away. Many other better similar products for a way smaller price. Support is terrible, updates are terrible. They've just raised the prices out of the blue to even loyal customers, from 29 usd a month to 500 USD A MONTH!! I CAN RENT A SMALL OFFICE FOR THAT PRICE, THERE IS NOTHING SPECIAL ABOUT THEIR SERVICE FOR THEM TO EVEN TRY THAT. They never told anyone regarding these price updates, and just implemented and are making existing customers with annu subscriptions pay for it!

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digitalnomad

digitalnomad

2019-06-13 02:06:41

Inkfrog raised their subscription above 1720%

What where the positives?

N/A

Any negatives?

N/A

Summary

We used inkfrog since 2013 only for ebay. First it was "classic.inkfrog.com" Then they create a new website it calls open.inkfrog.com. Old subscriber can use still their old "classic.inkfrog.com" New user not allowed to subscribe to the classic version anymore. Inkfrog open is full of sync errors. The only advantage is you can use their ebay message system. And they show you a sale income per day and month and year. For create ebay listing we using only inkfrog classic as inkfrog open mixing up listings information. Some of our clients complained that they didnt have the item we pushed through inkfrog open.. so yes inkfrog open advantage is only for see the total amount of sales and the income you made and their message system .. we have to write them weekly to sync the messages. Now the bombshell: They inform their longterm customer with this popup message: "During an internal review, we have discovered that your inkFrog Open account has an significant number of eBay accounts connected to it. Under our new pricing plans, your current billing plan is not sufficient for your needs. Your inkFrog account is temporarily locked and may be discontinued if you are not able to resolve this. There are two ways to resolve this issue: Option 1: Reply to this message. We are willing to work with you to generate a custom plan specific to your needs. This is the most cost-effective solution. Option 2: Upgrade to the New Unlimited Plan. You can do this right now by clicking here and selecting the most appropriate plan for your needs." Thats how they treat their old customer.. From original 29 USD per month we need to pay now 499 usd per month (if you connect more then 10 accounts). They even hide it nice. That is a increase of 1720%. That price you have to pay if you want to service more then 10 ebay accounts (customer). Never saw that greedy upgrade of a company. This opens new doors for other competitor.. Good luck infkrog we are leaving! We will inform our ebay customer that we moving to a new 3rd party. PS: - Support still bad - Sync updates are horrible

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mbhusing

mbhusing

2019-06-12 02:07:18

Do not trust this company!

What where the positives?

N/A

Any negatives?

N/A

Summary

Inkfrog started out free, then three years ago we started paying $27 a month. It was worth it. Yesterday they froze up our account and told us we must upgrade our plan. We are paid for the month with 6 more days to go and they have NEVER notified us that this plan would need to be upgraded. We asked them to let us use our account through the 18th of the month before they force the upgrade but they say NO! BTW the new price is $149 a month from $27 (400% increase) Ridiculous and NOT worth it! They do not do business in an honest way do not trust this company!

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playfulgifts

playfulgifts

2019-06-11 02:08:13

Ink Frog has been a ASSET to my Business

What where the positives?

N/A

Any negatives?

N/A

Summary

Been ebaying for 18 years & using inkfrog for almost that long. 1600 + auctions going all the time. Inkfrog has saved me so much stress/time with listing, relisting, photos & keeping me organized. Used friendly and secure. As many times as ebay changes up I could always count on inkfrog keeping right up with them. Over the years there has been many changes that involved changing all my auctions, it's nice to be able to edit in bulk.:D Ive had my share of issues /questions over the year and the support team is excellent and fast to respond with a solution. I would definitely recommend inkfrog

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kneadedfashion

kneadedfashion

2019-06-10 02:08:44

Highly Recommend!

What where the positives?

Using inkFrog has helped me grow my ebay store much more quickly than if I was listing each item "the traditional way." The tool allows me to be way more efficient with my time and scale my listings. It's super easy and also allows posting to other platforms. Single pane of glass insight into all my ecomm accounts.

Any negatives?

They are constantly adding new features so it's always improving.

Summary

Awesome support - prompt and professional with immediate resolution of issues.

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Jerry White

Jerry White

2019-06-04 02:09:19

Inkfrog review

What where the positives?

N/A

Any negatives?

N/A

Summary

I have been a member of Inkfrog for over 10 years. Have tried several other services over the yrs as I have had 2 different ebay stores. Could not find any one in my opinion that came close to Inkfrog. Always came back. Have not had any problems with Customer Service. I would recommend Inkfrog to anyone starting out or would like to try someone different. You can not go wrong. JD PS- Now I am told my review should be 500 characters long. This I do not like as I gave my thoughts for this review.

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None

None

2019-05-09 02:10:28

Fast and Easy to Use

What where the positives?

N/A

Any negatives?

I would like to see an option to remove photos from auctions after an items has been sold especially in the case of one only items.

Summary

Some of the things I like. I used another third party listing tool prior to trying Inkfrog and I am sold on Inkfrog. Inkfrog is super streamlined! I like the ability to save customized templates for the various categories of items I sell on eBay. Seamless integration with Dropbox makes attaching photos to auctions easy. No additional fees to schedule a listing start time. Support is always fast and right to the point for what I need help with.

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victorianauta

victorianauta

2019-05-09 02:09:57

Great platform for those of us that are not computer savvy

What where the positives?

Very user friendly platform that make listings look like a corporate listing and not a one off. We sell on a lot of platforms, Amazon, Home Depot, Lowe’s, Westfair... the list goes on. Using InkFrog has been a great tool for selling on eBay. Everyone in the company was sceptical about selling on eBay. InkFrog has made our listings look professional and sales have increased significantly as a result.

Any negatives?

Not at all. I discussed with InkFrog I had 3500 pictures to upload and needed folders in the image platform to organize them all. Within 2 days the platform was upgraded to support my image requirement folders.

Summary

The support was excellent. Templates are very user friendly, did not need any help with them. Listings library, shipping template, company template... so easy to use. I would say listing on so many other platforms that InkFrog is the most user friendly.

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gillian635

gillian635

2019-05-06 02:11:36

InkFrog is super easy to use

What where the positives?

N/A

Any negatives?

N/A

Summary

If you have multiple listings you can get them active on Ebay quickly and easy. Save your templates and it will take seconds. So if you need to change things like postage rates this can be done all in one go rather than going into each individual listing. Setting up your Ebay store and adding listings can be quite tedious. Inkfrog is much simpler, more professional and easy to work with. Inkfrog provides custom templates which will have your store looking very professional similar to visiting a website and you can view each listing template prior to scheduling your listing. I highly recommend inkFrog. I have in excess of 300 listing and it would be difficult to manage without it.

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Jay Wollin

Jay Wollin

2019-05-06 02:10:57

Inkfrog- a great 3rd party lister for eBay

What where the positives?

N/A

Any negatives?

N/A

Summary

I use Inkfrog for listings on eBay and have been with them some years. I have always been very pleased with periodic innovations and changes that may take a while to learn but all seem to be major improvements when you learn to use them. There is unlimited storage for photos and past listing to be used as templates when needed. They are very quick to respond to stupid changes made by eBay, such as the recent eBay removal of various listing time lengths for fixed price items and made them all "good till cancelled" automatic monthly renewals- before this happened Inkfrog already had a "fix" in place to automatically end chosen listings right before eBay would automatically renew- and charge- for them. Some operations, especially with remodeling an old saved listing to be modified into a new different listing are unnecessarily complicated with many extra keystrokes needed. Support has always been quick and accurate.

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carolem77

carolem77

2019-05-05 02:13:22

These guys are the best-

What where the positives?

N/A

Any negatives?

N/A

Summary

I've been with Inkfrog since it was Sparedollar- at least 20 years ago. No matter what curves ebay throws, Inkfrog has been there and stepped up, literally the day before or the same day as ebay decides to make one of its arbitrary ignorant decisions. When I can't figure out how something works i send in a support order and within an hour (at most) there's a reply. They never crash- they don't lose my photos or my listings- all for a phenomenally inexpensive monthly fee. I've been selling online for 20 years - I would never do ebay without them

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uscgx2

uscgx2

2019-05-05 02:12:47

I would recommend Inkfrog for Auction Listing

What where the positives?

N/A

Any negatives?

N/A

Summary

I have been a user of this site from back when it was Baypal, almost 20 years. I'm a self-taught internet auctioneer, so a program that's too code-heavy would be a bit challenging for me to learn and use. I've been through a lot of service upgrades over the years, and I'm still here, so, the programs are user- friendly. The templates can be a simple or as embellished as you want them to be. The primary reasons I joined this service was for the ability to load my eBay listings for a delayed launch and for picture hosting. The service provided has been very dependable, as well as affordably priced

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jcmacy

jcmacy

2019-05-05 02:12:02

10-Stars are really not enough

What where the positives?

N/A

Any negatives?

N/A

Summary

For the last 3 years I've used inkFrog to manage my Ebay store. It does everything I need and InkFrog's customer support is just about as reliable as the customer support I've come to expect from my other favorite provider...Amazon. Both are nearly perfect. Everytime Ebay makes an operational change, inkFrog is right there to make Ebay's changes work seamlessly. I give inkFrog 5-Stars and have no hesitancy recommending it. If you are considering using inkFrog, give it a try. I feel confident that you won't be disappointed.

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iitescu

iitescu

2019-05-04 02:15:28

Inkfrog works for me

What where the positives?

N/A

Any negatives?

N/A

Summary

Inkfrog is an easy-to-use tool to upload your listings to ebay. And Inkfrog is affordable. You can build templates and profiles to streamline your work. If you build your profiles and templates correctly, you can build a new listing--start to finish--in two minutes. The support is great and super fast. In the three or four years I have been with Inkfrog I have never experienced a down-time. There is one feature Inkfrog used to offer but doesn't anymore is feedback. I highly recommend inkfrog, even if you are a volume sellers.

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MJ Harker

MJ Harker

2019-05-04 02:14:44

Excellent customer service and a very good listing tool!

What where the positives?

N/A

Any negatives?

N/A

Summary

The support is excellent. 😀 They are quick to email you back on questions and are fairly knowledgeable. I would really love an actual physical phone number to call them, there are some situations that you just need to talk to a real person. The product is very good, there are a couple of things that could be improved, such as listing items that can only go to the US, and adjustments to your selling totals and inventory when sales get canceled by buyers or if there are refunds, but on the whole this is an great listing tool for sellers. Very easy to use, very easy to do multiple listings and variable listings, very easy to customize and excellent master profiles. Inkfrog is proactive on addressing issues when eBay changes policies or listing procedures. All in all, the best listing program that I have tested and used.

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n2au

n2au

2019-05-04 02:13:58

Use of InkFrog Listing Program

What where the positives?

N/A

Any negatives?

N/A

Summary

I am a small time dealer on eBay and have been using InkFrog for many years. It is an easy and intuitive software to use. There are a multitude of templates to use for any item that you sell; InkFrog keeps pace with eBay's listing modifications. Such as all the recent change that all fixed price listing became good to canceled (GTC). Inkfrog installed an app which automatically cancels these listings at the end of 30 days if one so chooses. It is my opinion that Inkfrog is the best for selling on eBay As far as service and help, InkFrog has always helped me, with my problems in a fast and caring way.

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john399

john399

2019-05-01 02:16:04

InkFrog is a Top Notch Site For Image Hosting and Listing

What where the positives?

N/A

Any negatives?

N/A

Summary

InkFrog is a Great Site for All of Your Listing Needs I have 2 Ebay Online Stores and Have Been Using InkFrog for Many Years. With Almost 11,000 Listings at any Given Time in My Anchor Store It is Always Easy to List Fast and Easy and They Provide Great Templates. You Can Save as Many Listing Drafts as You Want and Sort Them by Name in Your Profile. On the Rare Occasions I Have Needed Customer Support They Have Been Prompt and Efficient. There is Also a Link on Listing Area to Contact the Developer and Give Feedback. I say, What More Could You Ask For!!!

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Rudy Haas

Rudy Haas

2019-04-30 02:19:40

InkFrog works very well for our ebay business

What where the positives?

N/A

Any negatives?

N/A

Summary

Ink Frog is easy to use, and what few problems we have had, have been taken care of very quickly at about any time of day or night. I just wish we had discovered them years ago. We use them for our Ebay business, their site is easy to navigate, pictures upload quickly and they are always on top of Ebay's changing ways. They seem to really care about their customers and make it easy to contact them for help and support. Their web seminar's are also very helpful. They have several price point levels, depending on how much you use their services. We now use it exclusively.

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Bob H.

Bob H.

2019-04-30 02:19:14

InkFrog is Best for Ebay Listing with a Virtual Assistant

What where the positives?

N/A

Any negatives?

N/A

Summary

InkFrog gives you the ability to let your virtual assistant have their own sign-in to your account, where you can limit what areas they have access to. We have been using InkFrog for over a year with no problems. The support is excellent. The ability to quickly and easily move listings from one Ebay account to another is a huge plus. Even with all of this, we only pay $29 a month, which is a great price. InkFrog solved our problem of listing to Ebay quickly, efficiently, and economically with or without an assistant. Thank you!

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Goody2socks

Goody2socks

2019-04-30 02:18:26

User since 2008 essential tool for any eBay seller

What where the positives?

I have multiple accounts and can see the results of sales messages at one location instead of having to constantly go to each individual account. But there are many many things that are essential for any online seller on inkFrog, if a new seller asked me what tools would you recommend I use first it would always be inkFrog for eBay sellers.

Any negatives?

InkFrog, since I joined in 2009 has gotten better and better and honed their craft. I don’t utilize all of their great tools but that is what is so great about them no matter what your business model no matter what size business you have they have the tools and the prices to accommodate you. As you grow you will want to use more and more of their tools. When Ebay changes policy or even the format like changing to mobile formatting inkFrog, was there to make the transition easy. The ability to shift inventory around to different eBay accounts is fantastic. Thank you Sheryl and Chris for your help over the years

Summary

I would rate Support as very good. They have a widget on the main area screens that allows you to seek help ask a question and send it without leaving that area. Very helpful. On a scale of 1 to 10 I would rate them a 9. And that’s a high mark because there is no other site that I work on that I would give higher than about a 7 right now.

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JAFager

JAFager

2019-04-30 02:17:41

great Program

What where the positives?

N/A

Any negatives?

N/A

Summary

Inkfrog is an easy to use program, much better than using the Ebay software. It is more intuitive, just makes doing Ebay much simpler I love the Library feature, I keep that up in a separate tab at all times. When I need to edit a listing, I wouldn't dream of using Ebay to do it; I just punch it in Inkfrog's Library and fix away. Personal support is always just a click away. And you get an honest to goodness English speaking rep who is very aware of the program and how to take care of problems.

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lisa graf

lisa graf

2019-04-30 02:17:15

Love Inkfrog, not sure I could run my business without it!

What where the positives?

It is awesome to be able to store so many listings and pictures. It makes running my business so much faster and smoother knowing I have so many listings already made and saved that I can duplicate.

Any negatives?

There are a couple features that could be easier to use. For example extending your handling time while your ebay store is on vacation. Right now the feature can be a little tricky to figure out.

Summary

Inkfrog support is always awesome and super fast.

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CALLIXTE Shoes

CALLIXTE Shoes

2019-04-30 02:16:44

Never been easier to list on eBay

What where the positives?

Quality of service and reliability of the platform. eBay is a constant evolving marketplace and InkFrog always keeps up.

Any negatives?

I would love to meet them in person but their professional - friendly communication breaks the barrier of the internet

Summary

The team is fully dedicated to making our experience a success. We never have a single message left unanswered. Sometimes our questions might be fuzzy to say the least and the InkFrog guys are able to decipher and find a solution

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Padunua

Padunua

2019-04-25 02:20:07

Great, easy to work with software and awesome support!

What where the positives?

N/A

Any negatives?

N/A

Summary

My questions are always replied within a few hours any time of the day:!: Answers are always helpfull and informative. Every time i get new helpful tips from InkFrog support team which make my work easier. I've been using InkFrog software for more than three years already and i'm happy with this tool. It's the easiest, eBay listing tool that i have ever used before. It's usability is on the highest level! Easy to work with profiles and templates. Difinitely, the best choice to carry your business on eBay!

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dulrich

dulrich

2019-04-20 02:20:36

Have been a customer since its inception. I am still happy

What where the positives?

N/A

Any negatives?

N/A

Summary

I have been very happy with the InkFrog Open product. I have been with them from the beginning and I am still happy with the service. Ok so the website says my review must be 500 characters long or it will not accept my Review. I am not sure why this is a requirement but as you can tell I have already reviewed the product in 138 words so I don't know why I need to keep writing I am now at 399. I guess I will write a little more text 444 now and still going. I do wish that this requirement wa... Ha, 508 I'm done finally!

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FultonImports

FultonImports

2019-04-15 02:21:29

Good Product to integrate Amazon Inventory to Ebay

What where the positives?

N/A

Any negatives?

N/A

Summary

We have multiple brands on Amazon and decided to list on ebay as well. We originally started with Joelister to feed our Amazon inventory and sales, but the program is very glitchy and has non-existant customer service. We heard about inkfrog at a trade show and decided to switch. Starting up the account is easy. Transferring inventory from Amazon to ebay seemed easy, but we found out the hard way there is an issue we didn't realize. Some of our listings imported to ebay, but did not link to an amazon item. We are not sure why this happened, but when we realized (after sales not getting filled for a week by Amazon) we reached out to customer service by email. Our email was answered that afternoon and with screen shots to show us what was wrong. they even created a new search for us to use in the future! All in all, it is a very good integration program with EXCELLENT customer service. It can be a bit cumbersome and there is room for incorrect listing and implementation, so you need to be careful with importing. That's where the excellent customer service comes in. There aren't many programs that pull from Amazon and link to ebay, and they definitely aren't this reasonably priced. It's worth a try if this is what you need. We recommend.

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Anis

Anis

2019-03-08 02:21:56

I highly recommend inkFrog to any eBay seller

What where the positives?

N/A

Any negatives?

N/A

Summary

inkFrog is amazingly clean and powerful eBay listing software. I have ordered few hours ago. In short time, I was able to link my Shopify and eBay stores. I have used one of the services of inkFrog to import my articles from Shopify and to list them on eBay. In addition, I am enjoying many synchronisation options to track my inventory and synchronize my catalog between my online stores! Of course, I was bothering the customers service by reporting to them some issues that I had with my eBay account 🙂 So I was taking some screenshots of messages in German that I was not able to understand and sending them to inkFrog support team using the Chat agent. They have nicely guided me and they helped me to solve all my issues immediately. Honestly, I am really excited to have inkFrog in the list of my tools, and I highly recommend this software to any eBay seller.

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Eric Robb

Eric Robb

2019-03-01 02:22:48

Ebay Shopify Issues

What where the positives?

N/A

Any negatives?

N/A

Summary

Ebay has about an 80% success rate with importing products from shopify. As soon as i switched over from shopify's Ebay sales channel to InkFrog i have next to zero upload issues. At first i had both the Ebay channel and InkFrog going at the same time which ended up showing double on my orders but InkFrog has walked me through the steps to correct it within minutes. They have been there when any issues have come up and their knowledge of their product along with their linked partners (shopify, ebay) is very impressive. Thanks to your outstanding/fast/professional customer service!

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bluedaisyclippings

bluedaisyclippings

2019-03-01 02:22:21

Inkfrog is awesome!

What where the positives?

N/A

Any negatives?

N/A

Summary

I've been using Inkfrog for more than a decade. I moved with them when they were called Sparedollar. I'm easily confused by technology so I really appreciate the way they make everything so easy for me. Ebay upgrades are a breeze as Inkfrog adapts to the changes usually before I'm even aware a change is coming. Customer service is always fast and friendly though rarely needed. The scheduler allows me to list at intervals so I can space things out to boost my search visibility. They save me time and money. I can't say enough good things and wouldn't sell on ebay without them.

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Bryan Lewis

Bryan Lewis

2019-02-19 02:23:14

Great Service - Excellent Support. Turbo Lister Who!?

What where the positives?

N/A

Any negatives?

N/A

Summary

We migrated from TurboLister and the transition was smooth. I know it doesn't take much to be better than TL but we have around 11,000 listings and the the thought of a smooth transition scary. We had lots of questions during the process and their support was really fast and very knowledgeable about the platform. I wish I had spent more time with them developing our template but at the time I wasn't sure what we needed or how it would work with InkFrog - just needed to get away from TurboLister.

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americanedge

americanedge

2019-01-28 02:23:52

Very easy to use and all the features you need

What where the positives?

The product is easy to use to load products from my site directly on to eBay. The category mapping is very accurate. It has a feature that I needed which allows you to add a percentage to the price of any items which allows me to sell items on eBay and still end up with the same profit that I would on my site. Very slick!

Any negatives?

I have not found any issues or complaints about the application yet if there are any.

Summary

www.americanedgeknives.com I have not had to use their support system at all yet but they did reach out to me to make sure everything was working as expected.

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Laurie Stevens

Laurie Stevens

2019-01-25 02:24:37

Great product, amazing customer service!

What where the positives?

N/A

Any negatives?

N/A

Summary

I have been selling on Ebay since 2003, and Inkfrog has been with me every step of the way. I tried many listing services before I found Inkfrog, and it was hands down the best service offered in my opinion. They have never disappointed me. The lister is very like Ebays, but with the ability to customize and create larger photos than Ebay offers. All listings can be saved, and used to create new similar items, making listing much faster than using Ebays form each time. You can also create prefilled auction listings, so you dont have to enter the same data over and over The pricing is excellent for the value,and the customer service is always quick, helpful, and super responsive. In case you cant tell, I am an Inkfrog fan! 8)

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Yossef

Yossef

2018-12-27 02:26:07

Not recommended to anyone,

What where the positives?

N/A

Any negatives?

N/A

Summary

Hello, I had 4 eBay accounts and all my eBay accounts suspended because of inkfrog, the app made ebay to connect all of them, if your ebay is important for you, stay away from inkfrog, also, they do not accept PayPal, the only option for payment is by a credit card which is very bad and many other apps can use PayPal, Overall I don't recommend inkfrog to anyone, and the price is a little bit high than other apps, the customer support also took them forever to reply my messages, trust me and search another app.

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mocollc1961

mocollc1961

2018-12-27 02:25:07

Great listing tool for ebay, Helped create professional lis

What where the positives?

Ink Frog helped me create professional listings in less time. Ink Frog has a good photo editor and creating various shipping, return, and payment templates helps save time. I am currently using the basic plan and am considering upgrading to the designer plan.

Any negatives?

Easier access to personal coaching and support.

Summary

Good email support but would have liked to have had the ability for quicker real time personal coaching and support.

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junkcollector

junkcollector

2018-12-06 02:26:37

Blocked me on Black Friday Weekend and Removed Photos

What where the positives?

N/A

Any negatives?

N/A

Summary

If I could give them a 1 I would. I have been a customer for many years. My annual plan expired and I decided to re-enroll on the Monthly plan. They stopped taking Paypal and I had to enroll with a new credit card. I did so and then got a message saying there was a problem with my card and put me on the free plan which does not allow you to list new items. I thought maybe I transposed a number, enrolled in the monthly plan, and the same thing happened. This time I took a pic of what I put in and even used my card to purchase something else. Still declined. This was the BLACK FRIDAY weekend that I was not able to list anything in Inkfrog. I had to quickly pick another lister because I could not list anything in Inkfrog. Monday after BF weekend I again was told I had to enroll with my credit card for a THIRD time. No way. They wouldn't even tell me why it declined. No way to contact anyone other than to get the same generic email message. Then, I look at my credit card and I not only was billed TWICE I was also billed $140 for the annual plan which I had no intentions of doing. I had been having difficulty with using the plan I was on because I couldn't edit and had many other system issues. No issues with anything else I was using, just Inkfrog. I have moved onto to another lister. NOW ALL MY PHOTOS in my Good til cancelled ebay listings are gone.

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buystuff21

buystuff21

2018-12-04 02:27:17

Misleading Advertising, Functions don't work, Poor Support

What where the positives?

N/A

Any negatives?

N/A

Summary

Half of the functionality of this service doesn't work and the customer support will not help. They give you a run around and tell you not to use the functionality that doesn't work - WHY WOULD I PAY YOU FOR IT THEN, IF NOTHING WORKS? 1. Mobile eBay summary doesn't work. Support won't help. I googled my own solution and fixed it my self (I'm no programmer but was able to fix the issue). Inkfrog support said it's an eBay issue and gave me a run around. 2. Cross Sell section doesn't work. This is a very important feature to promote more sales on eBay. eBay listings won't upload if you have the cross sell functionality in your listing. InkFrog again says that it's an eBay issue. SO WHY OFFER AND PROMOTE SOMETHING THAT DOESN'T WORK? 3. The overall quality of technical support is HORRIBLE! Unprofessional agents somewhere off shore who are dismissive, unwilling to help, point fingers at others, and just tell you to create a simple text listing (without using a template at all, because they don't work) - AREN'T TEMPLATES ONE OF THE MOST IMPORTANT THINGS PEOPLE PAY FOR? Very dissapointed in this service. Don't trust the 5 star reviews - probably paid reviews.

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Bluebeard Books

Bluebeard Books

2018-11-03 02:27:52

Great product for Amazon integration to Ebay

What where the positives?

N/A

Any negatives?

N/A

Summary

I was surprised at how easy it was to list my amazon items to eBay. The integration has worked well. It keeps track of inventory on both platforms. I haven’t had any issues with overselling on either platform. You are able to filter your amazon listings and list just what you want. Overall inkfrog has been able to do everything I wanted. I have seen increased sales and I am also able to use the eBay scheduling function. I searched a ton of different products and inkfrog definitely was the best bang for the buck. Highly recommended.

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boukshatrading

boukshatrading

2018-11-02 02:28:24

Great App for Amazon to eBay

What where the positives?

Kept FBM products in sync as well as imported the listings saving time.

Any negatives?

Add more free templates

Summary

Overall this is a good app for the money if you have a need to import from Amazon to eBay. Have had no issues to date. Fairly easy to use. Keeps product in sync to prevent over selling. Have not had to use support yet

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Danny Lee

Danny Lee

2018-10-10 02:29:25

Great experience with them.

What where the positives?

VERY GOOD

Any negatives?

NO

Summary

THE SUPPORT WAS THE BEST PART, GREAT SERVICE!! At first, I had an issue with the payment, but they fixed the issue so promptly. Their program is so easy to use and their support is so quick as well. It seems like there is always someone available to answer or help no matter what time I inquire. I would recommend this program to everyone. I just hope you guys will create a new feature of creating a SKU ebay in bulk. Thanks again. JOB WELL DONE!!!

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TheOldSeller

TheOldSeller

2018-09-11 02:31:54

Terrible, Unresponsive, Support

What where the positives?

N/A

Any negatives?

N/A

Summary

Been having a problem with my images not displaying in inkfrog. Page would time out displaying them. There were too many to display on the screen and their pagination functionality must have been crap. Anyway, this problem existed for over a year. The last time I reported it, the development team was going to look into it. I provided the error message, and the step by step on how to reproduce the problem on my account. 5 days later, I asked for an update, suggesting I'd close my account if the problem wasn't fixed, because there isn't any way I can use my account if I can't see my my auction images. Support then responded right away said they would cancel my account, which they did. So that was nice. It would have been nice if I could have downloaded my existing templates though. After after account deletion, I still get spam from InkFrog. they don't seem to follow the CAN-SPAM act guidelines, or use a one-click unsubscribe. They require you to sign into your account to update email preferences, which doesn't work well on a cancelled account. Oh well, maybe we don't need these 3rd party eBay service providers anymore?

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DONALD MORRIS

DONALD MORRIS

2018-08-31 02:32:23

I HAD A BILLING ISSUE

What where the positives?

VERY GOOD

Any negatives?

NO

Summary

🙂 THE SUPPORT WAS THE BEST PART, GREAT SERVICE!! I HAD A BILLING ISSUE. IT WAS HANDLED VERY PROFESSIONALLY. I LIKE INK FROG. THEY ARE VERY REPUTABLE. I WOULD GLADLY RECOMMEND THEM. 5 STARS !!! IF YOU HAVE ANY QUESTIONS, FEEL FREE TO CONTACT ME: THE FOREVER DIAMOND COMPANY.COM THANKS AGAIN INK FROG, JOB WELL DONE!!!

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Kostricani Technology

Kostricani Technology

2018-08-20 02:32:52

I really love the Inkfrog, it is exactly what I want

What where the positives?

N/A

Any negatives?

N/A

Summary

I really like this software, is really easy to use and the synchronization with eBay needs just few minutes. The other best feature is that we can limit unlimited eBay accounts and unlimited products. I have tried several third party software I can only say that inkFrog is the best, and also very clear on the computer screen ,also not to mention that is very user friendly. The only feature that I think will be useful is adding the option to give the staff accounts limit by eBay usernames.

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Imstillhere

Imstillhere

2018-08-15 02:33:19

I've been pretty happy.

What where the positives?

N/A

Any negatives?

N/A

Summary

I'm a full time ebay seller and I have been using Inkfrog for many years. Easily the best for the price so folks should keep that in mind when comparing the various apps. There is a balance to be expected. They are better than the apps I used prior to switching to Inkfrog and every so often I poke around for alternatives yet I stay here. No app is perfect and anyone expecting perfection will be disappointed. No app can fit every type of seller either. The things I like about Inkfrog overrule my 'dislikes' as I can see how my 'dislikes' may be beneficial to other types of users. I get help from tech support when I ask. Most of the time it's my own ignorance of knowing where to look within Inkfrog for the option. I actually do most of my listing uploads via File Exchange because it is MUCH faster than any app can be. Likewise some of the complaints I've read about some of Inkfrog non-working features tend to be things I don't use any way. If I was to suggest anything it would be to focus on efficiency, flexibility, and control for the user. Excessive scrolling and clicking is NOT efficient. And fire the millenials. They'll take any company down. Why do you think we are dealing with this trend of low contrast colors? You really do have to be a self-absorbed moron to dismiss every study and years of methodology. millenials. smh August 15, 2018

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Tparon

Tparon

2018-08-13 02:34:26

Efficient & Helpful

What where the positives?

This service has improved my eBay listing efficieny and professionalism ten fold. The integrated options for a custom template is very intuitive once the small learning curve has been conquered. Syncing with eBay is also instantaneous!

Any negatives?

I believe the custom template interface could be tweaked a little so that it is more user friendly and snappy.

Summary

The customer support I have received is the main reason for me signing up with Ink Frog. Every question I have had has been answered promptly and correctly. It seems like there is always someone available to answer or help no matter what time I inquire. I have never experienced this before and it is extremely impressive!

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Anthony Wilson

Anthony Wilson

2018-08-08 02:34:50

Great response time and knowledgeable staff

What where the positives?

N/A

Any negatives?

N/A

Summary

Have been using inkfrog as a tool for eBay for about 10 years. Interface has always meshed well with eBay, and image hosting is great. Felt that their response time and support in the past was lacking without a phone number, but have found that as of late they are extremely fast to answer questions, and solve problems via their support system. Support staff is very knowledgeable and helpful. They answer questions quickly, and keep up with the consistent changes eBay makes. I especially enjoy their new system and layouts.

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TheCollectibleNerd

TheCollectibleNerd

2018-08-05 02:35:19

Love the product!!!!!

What where the positives?

N/A

Any negatives?

N/A

Summary

I’ve been reading the negative reviews and I don’t get it?!? Then I realized none of them were from 2018. I’ve only been using it for a couple months and I LOVE it. Was using turbo lister which was just slow as dirt. Love that I can update auctions on any of my devices. I don’t mind paying for a service that works and Inkfrog has been tremendously successful for me. It takes a little bit to learn it but once you do it should be very smooth to use. I have had no issue getting hold of anyone by phone or by chat or by email.

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John N

John N

2018-02-03 02:35:47

No assistance for pass few days

What where the positives?

N/A

Any negatives?

N/A

Summary

Been using Inkfrog for many years now and they have no contact besides emailing them. There service has been down for the pass 4 days with no solution for inkfrog classic. I can't list or edit any of my listings. Horrible service and inexperienced developers! It shouldn't take days and no estimated time to fix an issue like this. The Inkfrog open has been an even worst experience since it isn't as clean or organized as classic. I may have to look for a new listing service since this company cannot keep up with the current times! SMH

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JIM1024

JIM1024

2018-02-02 02:36:13

What an absolute sick joke of a site

What where the positives?

N/A

Any negatives?

N/A

Summary

I started using this site back in late 90s, when it was called something else, baypal & something before that I forget the name, stuck with them ever since. Today, their inkfrog classic site is down & has been since sometime yesterday, inkfrog classic worked great for me & I would continue to use it if I could. I submitted a ticket today for a problem & they tell me to try IF Open, which I had looked at sometime last fall & was shocked at how worthless it was & just never tried it again & continued to use Classic as it is great & easy to use. IF Open is beyond horrible, images are a jumbled mess, not separated into files as classic was & I have no way of knowing where my newest images are as they DO NOT SORT by uploaded date or any other filter. At one time I had 3k+ items on ebay, I now have less than 250 & continue to move my business to Amazon as they are so beyond the junk store ebay has become, easier to use, less labor intensive & I do not need to deal with a listing service. I should be able to rate it zero stars. Done venting, do not subscribe to IF Open, it is horrible.

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Fed Up

Fed Up

2018-01-03 02:38:16

Disaster of a company!

What where the positives?

N/A

Any negatives?

N/A

Summary

This company is a joke. Nothing works as it should. Utterly incompetent sh*t for brains support staff who do nothing except spam irrelevant stock responses in circles. Services constantly going down without explanation. Recently they added code to everyone’s listings that are against ebays new policies! They’re reply when called out ok this? For me to go in and manually remove their disaster code from thousands of my listings!!! Just a neverending headache. Do yourself a favor and avoid these clowns like the plague!

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KHOI LE

KHOI LE

2017-12-28 02:38:42

Irresponsible, Incapable, useless.

What where the positives?

N/A

Any negatives?

N/A

Summary

This team is completely unresponsive whether because they are unwilling, incapable, unknowledgeable, or some variation thereof. Their latest software is now included as part of Shopify. What a terrible decision somebody there made (yes I will be reaching out to them as well). A TON of missing orders, incorrectly transferred product listings, sync issues. Asking them for help gets you a reply that they are looking into the problem and then they go back to doing whatever it is they do which is probably ruining other people's lives and businesses. You are seriously better off using eBay directly or another tool. If you care about your business and time, stay away from anything remotely related to this team and their products.

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tw85382

tw85382

2017-12-18 02:39:09

Cancelled account due to terrible customer service

What where the positives?

N/A

Any negatives?

N/A

Summary

I was a customer for many years and just cancelled my account. I had a technical issue, inkfrog was sending my listings to ebay with an international site option fee that I didn't choose. I was charged hundreds of dollars in fees from ebay. They blamed ebay and ebay blamed them. Their customer service dept is terrible and kept going back and fourth with emails and never resolved the issue. It would have made things easier if I could speak to an actual person but they only have email customer support. They don't help when a customer has a real technical problem, even when it's inkfrog that is causing the problem. Ebay told me they had the same issue with other customers but only customers that were using inkfrog.

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calgal27

calgal27

2017-11-13 02:39:35

After 18 years.. it is time to rid myself of Inkfrog

What where the positives?

N/A

Any negatives?

N/A

Summary

I have been with Inkfrog since the beginning. You would think that after being in the business as long as they have, they would have a top of the line site to list on ebay. However, it is the complete opposite. The straw that broke the camel's back was this BS ebay implemented that does not allow active content in the listings. I started using a new template with Inkfrog that said it does not have active content in it. However, ebay has informed me it does. Inkfrog says they have a tool that will get rid of the active content, because in reality, who has time to revise over 1,000 listings? I used it. IT DID NOT WORK! Also, why do they continue to have a scrolling page to list? Shouldn't everything be on one page without the need to scroll. God forbid if you have an issue. You can explain to them step by step on what is happening and they will reply asking for steps. Seriously?? The have inkfrog classic and the new version. The new version is just as bad and clunky as the old version. I am grandfathered in at the low price but would gladly pay more for a speedy and efficient way to list. They still don't have it even with their new roll out.

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jko

jko

2017-11-12 02:40:02

Not very good

What where the positives?

N/A

Any negatives?

N/A

Summary

The website does not update the listing properly. I also think it is missing basic features such showing how many bids the item has on the listing page. The price for items on the listing page is also shown wrong. The templates are a bit confusing. I don't recommend this service. I didn't try their customer service more than I sent feedback about the above and no one replied. So can't say much how it works as it didn't. Going forward I will keep on searching other service providers that are better than this.

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Theyreallyarethatbad

Theyreallyarethatbad

2017-11-01 02:40:33

Do any humans work at inkfrog?

What where the positives?

N/A

Any negatives?

N/A

Summary

I first want to say the only reason why I still use this awful site for my listings is that I have over 5000 auctions in Classic. I have been slowly revising those auctions into the Open format and don't want to lose all my previous years and years of work. But, I can't even begin to describe how utterly worthless Inkfrog help has been as I have wrangled through this process. The latest problem as been a notification from eBay that 605 of my 650 current listings on eBay are insecure based on Chrome HTTPS standards. Now keep in mind that I have been working to convert all of my active listings over to the latest Open format. There's no way in the world that 605 active listings could have HTTP instead of HTTPS standards. Isn't that part of what Open was supposed to rectify or is this yet another thing I will need to spend countless hours working on (instead of actually SELLING things)? Multiple contacts with Inkfrog customer service has led to nothing. They are of no help whatsoever and just seem to want to provide obstacles rather then assistance. This is common. Over the many years I've been a customer I have never gotten the help I needed. I've always been forced to resolve whatever issue I was dealing with on my own. Frankly, it's ridiculous. So, I've been looking at a sizeable number of my listings through Open and the majority appear to be fine. HTTPS seems to be present in the majority of the listings. The few that don't have HTTPS I have been able to resolve. Again, through NO HELP FROM INKFROG WHATSOEVER. I still don't have an answer as to why eBay told me that 605 of my active listings are insecure when I've only found about a dozen with HTTP so far. I'm waiting for a callback from their tech department. I'm not holding my breath. In the end, all I can say is if I ran my business the way Inkfrog runs its business, I'd be out of business. I'm a top rated seller on eBay and have been selling on that site for almost 19 years. Between eBay jerking sellers around and companies like Inkfrog providing NO CUSTOMER SERVICE AT ALL, it just seems to be getting harder and harder to remain productive. On top of all the nonsense, Inkfrog is telling me I need to revoke my Classic token but if I did that I would lose 1000's of auctions. Inkfrog says that removal of the token would make the 1000's of auctions I took great pains to create would be permanently erased. I've been on InkFrog long enough to remember when they wiped out auctions I created when the forced us to use Classic years ago. In the words of Frank Zappa, "The torture never stops." In case you haven't gotten the drift yet... INKFROG SUCKS.

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Jermaine Carty

Jermaine Carty

2017-09-27 02:42:48

Wish I didn't even bother

What where the positives?

N/A

Any negatives?

N/A

Summary

Do not use if you sell across multiple ebay sites where you require your SKUs to remain the same. Inkfrog will revise all the SKUs for eg a SKU which is 1234 it will revise all the SKUs as 1234-1, 1234-2, 1234-3 across all your ebay sites. This has caused me no end of bother remapping skus and it never ends. Is ok if you only deal on one ebay site ie ebay.co.uk. But do not use if you have ebay.com, ebay.de etc. Waste of time and am seriously considering going back to Auctiva as this issue doesn't happen using that platform. The site is extremely slow. Inkfrog customer support is very limited and they really couldn't care less about you. Overall I am very disappointed with Inkfrog.

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doug_poulton

doug_poulton

2017-09-25 02:43:12

Worthless

What where the positives?

N/A

Any negatives?

N/A

Summary

One star because it wouldn't allow me select zero stars. I use ebay a lot. I have made several purchases where the seller sent me an automated email saying my item has been shipped. When I click on the tracking number I get a page pop up telling me to "join" inkfrog. WTF? I'm not joining anything to pay for a tracking number. Point being the tracking is not available so I don't know when it will arrive until it does arrive. Anyone that joins this "service" thinking it will provide them service is mistaken.

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dkiley

dkiley

2017-03-19 02:43:44

Amazing

What where the positives?

N/A

Any negatives?

N/A

Summary

I don't really understand all the negative stars. I've been using inkfrog open since almost the start and it has been very stable for me and saves me a huge amount of time. I recently tried to switch to Vendio since I wanted to try some multi platform selling - and their system was so buggy in comparison. It was such a huge waste of time that I have never experienced with Inkfrog. I suspect people stop appreciating what they have until they lose it, like I did. Anyways I can't recommend Inkfrog Open enough after that experience.

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Markyb

Markyb

2017-02-28 02:45:25

Blaming Amazon servers for their outage

What where the positives?

N/A

Any negatives?

N/A

Summary

This is the message they are currently showing at the top of their home page : Amazon, our hosting provider, is experiencing an issue which is causing problems with our site (and many other sites.) It's noted on their health check status page here: https://status.aws.amazon.com/ They're usually pretty quick about getting things fixed. We apologize for any inconvenience! Bearing in mind their classic service is still working fine. The Open service has been down since at least 1pm this afternoon, maybe earlier. So they don't normally fix things quickly. I will say that I've normally had very good customer service from Inkfrog. They've usually answered me within half hour of my emailing. However this time I've not heard back from them in nearly 2 hours. Sadly there are no other services out there that offer the same service the Inkfrog does, at least not if you are a Mac user. (Free image hosting with unlimited storage, scheduling etc ) So I really have no choice but to stick with them.

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Inkfrogbeware

Inkfrogbeware

2016-12-28 02:45:55

It killed my Ebay store.

What where the positives?

Nothing except ease of listing when it does work.

Any negatives?

Inventory sync constantly showed stock we did not have and did not sync timely with our BG store. This resulted in out of stock items showing in stock. Like others lots of listings failed despite being able to be listed with other platforms. Sync was good initially but then got really slow and I learned they can actually throttle you so to speak and thus to update one product and resyc to store takes hours. Who has time for that?

Summary

The support was terrible and accusatory. They blame ebay for failed listings, and you for everything else.

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Beth Hessel

Beth Hessel

2016-08-25 02:46:18

Bloody Forehead

What where the positives?

N/A

Any negatives?

N/A

Summary

Inkfrog has been working at 1/3 of promised performance. Items specifics are missing from listings, duration, etc. This has been an ongoing problem for more than one week. Customer service (when you can talk with someone) makes empty promises. The CEO, Greg, is completely UNRESPONSIVE! This company is the worst - stay away - far far away. We would leave today but have 1500 listings waiting to be verified and made live - impossible with the issues. Errors, information missing, failed uploads.. the list goes on and on. Worst customer service, worst listing platform for ebay. My forehead is bloody from beating against the wall...

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cs_cs722

cs_cs722

2016-07-06 02:46:52

INCOMPETENT CUSTOMER SERVICE

What where the positives?

No down time

Any negatives?

better technical support; more qualified technician,; technicians not afraid to talk to customers and not hiding behind emails Technicians blame customer and eBay for the failure of Inkfrog's app to recognize eBay payment, return and shipping policies. We copied and paste them from eBay to Inkfrog to make sure they are identical in both apps. The problem is still not solved. We waste half an hour a day to correct the policies that Inkfrog creates when it cannot recognize the existing eBay policies

Summary

The support was poor and incompetent

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nsingh1249

nsingh1249

2016-06-17 02:50:19

inkFrog Open helps us grow rapidly! Powerful app, good price

What where the positives?

N/A

Any negatives?

N/A

Summary

inkFrog Open has been by far the best choice for our high-volume and rapidly-growing eBay store. We decided on them after spending months trying similar apps. Other services tend to lack key features, or their interfaces are clunky and difficult to navigate. inkFrog Open provides powerful tools through an intuitive interface, with flexibility for customization, as well as easy management of listings individually or in bulk. It's a unique and well-executed combination of features that we are just thrilled to be able to use. We run an eBay anchor store currently managing several thousands of listings, and we continue to add hundreds per week (at least). To get where we are, we have depended EVERY SINGLE DAY on inkFrog's powerful tools like: CSV bulk uploads, listing profiles, customizable templates, listing editor, image hosting/editing, in-app category lookups, folder management for listings/photos, bulk editing tools, bulk listing, staff accounts... and probably more that I can't think of at the moment. Also, they quickly develop tools in response to eBay changes, such as the recent requirements for product identifiers. It is nice to know that their team is looking out for these changes and keeping up. Very important for marketplace sellers! At the end of the day, different folks are always going to need different features. inkFrog Open is not a "cure-all" for us, but we are very happy with their tools, services, and interface. And we feel it all comes at a competitive price. We enthusiastically recommend that you give inkFrog Open a try for a while. We wouldn't be where we are without them.

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PARAGON2010

PARAGON2010

2016-03-07 02:50:45

lack of support

What where the positives?

N/A

Any negatives?

N/A

Summary

impossible to call them; They hide behind email communications Their answers to specific questions are always approximate. When their app crashes, there is no way to contact them. After 10 days using them, we quit.

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musicman

musicman

2015-11-07 02:51:10

Inkfrog support is nonexistent !

What where the positives?

N/A

Any negatives?

N/A

Summary

Like so many others on here, I've had nothing but problems with inkfrog and their lack of customer support. Apparently, "Char" is the only customer service rep there and unfortunately, has been absolutely useless! My latest problem involved the new Inkfrog Open which is an absolute nightmare to work with! Char's response to my multiple requests for help (since they didn't respond to the first few requests), was, "I'm sorry, we do not provide any technical assistance." When I asked about a free trial of Inkfrog Open, I was told she wasn't allowed to offer that either. Inkfrog Classic is an absolute nightmare to work with as well. Nothing but problems. Our ebay listings disappear, images are missing, product information is missing, bulk changes don't work many times, website slows down to the point it's impossible to work on, and again, customer support is a joke! My advice, save your time and money and find a better solution! There's plenty of companies out there that care about our business and will provide excellent customer service and support and Inkfrog is simply not one of those companies!

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Stig the Wonderdog

Stig the Wonderdog

2015-07-18 02:52:17

Non existant customer support - buggy software -

What where the positives?

N/A

Any negatives?

N/A

Summary

Only slightly better then turbo lister. No customer service of any kind, no phone number to call. Stripped . . . . . not equipped.

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babyboomer

babyboomer

2011-02-28 02:52:44

inkfrog failing??

What where the positives?

N/A

Any negatives?

N/A

Summary

We are now getting error messages at every corner, video's no longer operative, tokens need to be updated frequently, security documents not current, slow or no customer support, rude brash comments by csr's, can't link with highwire. I don't know what is going on here. I am not the smartest guy on a keyboard but this can't all be me. I am questioning the health of this company is it now beginning to fail? Does anyone have any info?

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newbie123

newbie123

2011-02-12 02:53:10

After reading about the problems on the other sites, even the biggest ones, I guess it's pretty good

What where the positives?

N/A

Any negatives?

N/A

Summary

We used auctiva for a long time, and have used Inkfrog for about a year and half or so. It has it's issues, but we haven't encountered anything major. Their lister is easy and most importantly if you list one of a kind items, it's fast. This was very important to us and they have been updating throughout the time we've been with them and making things even more efficient on their lister. The Highwire store we have is on our own domain, and I like it a lot. There are a lot of issues to work out with this end of things, not glitches, just functionality like to check out you have to fill in every single field and if a buyer leaves on blank it won't go on and it also won't tell him that he needs to put in a phone number. That stinks. Also when searching our store it searches item & descriptions which is really dumb and serves up irrelevant results. Also pictures are slightly fuzzy but when you click to make them big they are clear (thank goodness). This is not a problem on our end, we have had it checked out. So those issues are there, but I can't really think of anything other than that. I cam on here to find a new place to go, but now I realize I might be being way too picky since none of these places seem to be GREAT no matter how much you pay.

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kristinelark

kristinelark

2011-01-07 02:55:39

inkFrog from buyer's point of view

What where the positives?

N/A

Any negatives?

N/A

Summary

I got a notice from inkFrog giving me an insurance number. There was absolutely no information that indicated what purchase it applied to. I emailed inkFrog asking for the information. Heather responded within minutes, saying I should contact the sellers I'd purchased from recently. Case closed. If she thinks I'm going to contact a dozen or more sellers, she's nuts. I'd rather not have insurance anyway. On average it is never worth it. If I do figure out which seller it was, I'll think twice about buying from them again. kristinelark on eBay

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PLenn

PLenn

2010-08-19 02:56:04

Nothing But Headaches!

What where the positives?

N/A

Any negatives?

N/A

Summary

I moved to Inkfrog when Auctiva couldn't decide what they were going to charge. I gave it some time - been there a year. And I have had enough! I constantly have error messages. And when request help, I am told to log out for 5 minutes, and log back in. Then 10 minutes, etc. Before the problem is ever solved, my ticket is closed and Heather deems it solved. I stayed so long because I have the website for free still. I am so willing to pay any amount just to have something work for once! WHAT A NIGHTMARE!

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rachelnine

rachelnine

2010-05-18 02:56:32

The best out there

What where the positives?

N/A

Any negatives?

N/A

Summary

I was originally with Sparedollar, and migrated over to Inkfrog when they acquired/combined businesses. This is going to be short and sweet just like me.. hahahahah. Why use Inkfrog? These are the few things I like, and I use. Customer support is phenomenal. I get personalized attention, quick, easy responses. From their "eBay Quick Lister" to their Picture Hosting..all so easy to use. Being able to EDIT LIVE LISTINGS within Inkfrog is amazing! (Also the BULK EDITOR is excellent!) Globals ROCK! Great fun, current, professional templates to use. Log in sessions never time out. Schedule listings (saves you money you don't have to pay on eBay). Unlimited photo insertion.. (Image management) by far the best I have ever used. MULTIPLE eBay ID'S! You can have more then 1 selling ID and you aren't charged! Auto Emails and Auto Feedback. Not to mention...the PRICE is unbelievably low and for what you get it's incredible! Sales Manager and Post Sales Rules I cannot imagine using any other service. EVERYTHING you need in one convenient location.

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toobusyforswapmeets

toobusyforswapmeets

2010-05-15 02:57:07

Better Than The Others

What where the positives?

N/A

Any negatives?

N/A

Summary

I migrated to IF with a huge influx of Auctiva refugees. If one considers the almost immediate growth IF experienced and the solutions that were quickly offered to us refugees, all in all I think IF has handled it very well with few problems. While I'm aware that the original IF1 users were not happy with IF2 when it rolled out, having never used IF1, I found IF2 pretty user friendly and the old forums were a great place to get help and make some friends and share experiences and sometimes life in general. Things have changed, the forums are not as community oriented as they used to be, new changes are being rolled out, things are being worked on in the background but most of the functions still function while some new features being rolled out. Communication between the site owners and users could be better, live support is sometimes not as helpful as we'd all like, but again, you can go to the forums for assistance as well unless it's a development problem together we usually get through. While feature requests are being made on the forums, again, lack of communication between the site owners and members leaves us wondering if we're being heard or if anyone is reading our requests. Again, my biggest "complaint". Auctions not launching? Unless there's a problem with ebay, new changes, etc. that error check doesn't catch before you schedule the listing, in almost a year I believe I've had two auctions fail to launch and those were "operator error", my own, easily found by looking at the API error, no rocket science or support tickets required. No fees to schedule the listing for me is a big plus and I don't have to be stuck at the keyboard to make sure my auctions get listed. All in all, IF, as compared to other third party listing services I've tried, IF meets and most times exceeds my needs although others may have different needs for their particular business model, I'm quite happy and will be staying put. For the price, it's a hard deal to beat.

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Christy

Christy

2010-05-11 02:57:59

So long InkFrog, it was YOU, not me

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Summary

Recently gave InkFrog a test drive then paid for one month, cancelled after two days. No customer service via online chat, just really an e-mail server, and they never responded! Scheduled numerous items to launch and they all failed! When tested for errors, prior to scheduling, all checked out fine w/o error. I later (after failure to launch) found by checking failed listings I may not be good standing with Ebay?! Checked with e-bay, I am completely compliant with their standards. Perhaps InkFrog has hopped on one of Ebays toes? Quirky and non functioning once you are past your trial period. I would warn folks to stay away if you have not already hopped onto their lily pad. Waste of time and money for me.

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galvez_chucke1

galvez_chucke1

2010-05-04 02:58:25

Is InkFrog about to Croak?

What where the positives?

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Summary

Features no longer work and no one will say when they may work again. I was really happy with them in the beginning, but they have recently been going downhill. All you have to do is read their forum for feature requests and you can see that users are becoming very frustrated. I am now shopping for another service and will move if things do not start changing very soon.

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jdking888

jdking888

2010-04-18 02:58:57

Inkfrog False Advertizing?

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Summary

I was not sure what to say in the summary as I had a very strange and negative experience with Inkfrog. I joined Inkfrog in September of 2009. I selected them over SellerSourceBook due to the free BISI store offer. In November I opened a ticket about how to set it up and got a nice reply telling me to go to the BISI site. I did not have time to set it up, at that time. So I opened a new ticket the other day for information about how to set it up, especially after going to BISI and finding it was renamed to Highwire. Inkfrog responded quickly that the offer expired in July of 2009. This began a series of exchanges that left me feeling as if I was misled by false advertising. I replied that I signed up when it was still valid and requested the offer be honored, and asked this to be escalated. This seemed reasonable as my understanding is the owner of Inkfrog is also the owner of Highwire (BISI). The response was "I am head of support and the rule is that if the buyitsellit - highwire account was not made by July 2009 then the offer is no longer valaid. " So, no escalation. In one of the replies I was told there was no one to escalate this to. Is there no management above the head of customer service? I asked how customer's were notified of the expiration date and if an email was sent out. I checked my emails and added that I signed up in September of 2009 and why was the offer still on the website? All I received was "It was stated on the site that the store had to be open and linked to your inkfrog account by July 31, 2009 for the free store. " Notifying customer's by a post on a website, instead of sending them an email, is very lame in my opinion. Its strange how they don't have a problem sending an email when they charge your credit card. This sort of lines up with there being no written documentation, when i signed up, on how things worked or how to set up your listings. Just a video or two, if I remember correctly. How hard can it be to do a doc with a procedure to setup the system and do a listing? Part of my effort was to understand where I might have been mistaken. But the responses were not helpful and a little frustrating. Continued exchanges, in my opinion, only confirmed more of what I experienced and confirmed the decline at Inkfrog and their customer service, as noted on this site. My old tickets disappeared when they installed new software and did not migrate the existing tickets. When I commented on why I was getting 404 errors for complaints on the community forum, I was told it was because they installed new forum software. I think they need a database person to help them migrate data. Based on my experience, I am canceling my account and recommend that you find another service. SellerSourceBook seems to have good reviews here. I will try them. I have benefited from honest reviews for the last two years and felt it was time I contributed my experiences to help someone else make an informed choice.

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Jimbo1948

Jimbo1948

2010-03-06 02:59:30

Used To Be Great, Now Pretty Sad

What where the positives?

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Summary

Like a couple other folks, I'd been an IF user for a few years and really liked them compared to the "free" Auctiva and Turbo Lister. However, they have gone downhill big time in the past 12 months. Perhaps it was the inflow from the Auctiva refugees, I don't know. Many of us have had problems where all or most of our uploaded images simply disappear. Tech Support has been of very little help. They have a user forum with one thread for "Announcements from management". You'd think that SOMEONE in management would make an entry regarding image loss issues. Nope. Silence. Direct email messages to Greg, the CEO, go un-answered. Didn't use to be that way. There are small things in the IF system that could be considered broken or maybe simply annoying. As a retired IT professional with 40 years experience, I KNOW that correcting some of those annoyances would take no more than 20 minutes of programmer effort. But, do they work on fixing these problems. Nope, they keep rolling out new features and new templates. Why not make the existing system easy to use and less annoying instead of all this new stuff? Well, I've had it. My auction listings are now being built on Seller Source Book, and I'll bid Adios to Ink Frog in a week or so. I don't think I'm gonna be alone...

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GDI

GDI

2009-04-23 02:59:53

This software is a must have for serious sellers.

What where the positives?

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Summary

I have used free auction management software in the past, but they do not have half the features that inkfrog does. This software will cut your work load in half and make selling on eBay fun and easy again. The customer service is fast and friendly. Don't waste your time and money with another service. Save yourself the hassle and just go here first.

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johnmaster

johnmaster

2009-04-22 03:00:21

So far so good!

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Summary

I originally wanted a desktop listing management application, this web based app far exceeds my expectations and it is fast. Cost is low, it is state of the art and fast and easy to navigate. I have pretty basic needs, I tried 4 other services and i think this is the one. Lots of sweet features without the complication. The built in photo resizing/placement/hosting/showcase is worth it alone. 14 day free trial without giving CC info and no software to download. You would be foolish not to at least give it a test drive.

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morcowbel

morcowbel

2007-03-26 03:00:48

Don't use inkfrog

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Summary

I have been using the service for awhile and was ok with it. Recently I had a problem with the software not working as it was supposed to. I opened a support ticket. They emailed me back not answering my question. I tried again. THIS IS THE ACTUAL RESPONSE I RECEIVED: hello.. hmm.. so changes you've done to these listings are not showing at eBay? like best offer and 10% price discount? _________________ kind regards, Sergei Ticket Details === Ticket ID: SBQ-701302 Department: all support Priority: Medium Status: Closed NOTICE THE STATUS "CLOSED". Obviously I am in the market for a new management service. Don't use them!

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bdjolie

bdjolie

2007-02-06 03:01:17

Simply Wonderful!

What where the positives?

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Summary

After Mpire made the announcement of closing their doors, I started looking for another auction management tool and came across this little gem. Although inkFrog isn’t a total auction management solution, they do have a great listing tool and no one (I really mean no one) can compare to their image hosting service. Here’s why: - My login sessions never timeout! - All listing options are displayed on one page in logical order including the input fields for eBay’s “Shipping, payment details, and return policy” section. - Not only do I save a ton of money by having a flat $9.95/month fee, but I also save an additional $0.20 with my gallery and subtitle combo listings. inkFrog does this by taking advantage of eBay’s Value Pack (gallery, subtitle, listing designer) upgrade by using my own listing design verses eBay’s listing designer. Ebay nor any other tool I know does this. This is huge savings for me since I list most of my items this way. - My images are always up and running on my auctions! - They are the only image hosting service that doesn’t assign a long list of numbers and letters for my image’s URL. They keep it simple by maintaining the integrity of my image’s filename (http://img.inkfrog.com/pix/username/imagename.jpg) vs. (http://i13.ebayimg.com/02/i/03/7e/57/46_11.JPG). This way I don't have to sort through a list of thumbnails to find my image URL. - Also, if I want to update my photo and replace the original for whatever reason, I can do it by uploading the updated picture and overwriting the original. This of course, dynamically updates all my listings that contain this image. I may use this feature during the holidays when I want my listing’s clipart to reflect the look and feel of the holiday. When the holiday is over, I can then change it back to my original template design with a simple upload and overwrite. It is a very reliable tool that has been around since 1999. Therefore, I can trust my business with this company!

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sky1

sky1

2006-12-09 03:01:45

5 STARS... wish I could leave more!!! I am so happy...

What where the positives?

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Summary

I finally found an excellent auction listing service in web based inkfrog! I have tried several desk top and web based services for my small ebay selling business over the years and have not been very impressed with any of them. Most recently I used web based auctionhawk which I liked but it turned out to be very un-reliable and frustrating to use (when I could access their site) do to constant bugs and poor customer support. So once again (a couple weeks ago) I ventured out to try and find a reasonably priced service that would host pics., list / launch / schedule auctions, keep track of closed auctions, with a customer / shipping database etc.. That’s when I found inkfrog and it has been absolutely perfect so far! It has so many great features and is so well organized and designed that it's now actually a pleasure for me to sit down process my ebay auctions! The best part is that it's simple to use and so far has been extremely reliable! All for a flat fee of $9.99 a month for unlimited use. I hope that I am not just dreaming and will wake up to discover that I am still stuck using some other crummy auction listing service... I love inkfrog and strongly recommend it to everyone, try them out, its free for the first month of unlimited use. Even if your using another service, it's truly worth checking inkfrog out, I'm so glad I found them!!! Thanks inkfrog!

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