Service Details
Fulfillment service with warehouses in the UK, US and New Zealand. The service includes same-day shipping, real-time reporting, custom-branding, gift wrapping, returns handling and customer support.
Specialist features are provided for health and beauty products, consumer electronics and media.
| Platform | SaaS (Cloud Web App) API |
| Customers Supported | United Kingdom |
Pricing & Trial
| Price Range |
| Pricing is based on receiving, storage, picking and packing, packaging materials and shipping cost. Contact the supplier for a quote. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.co.uk |
| eBay Sites | eBay.co.uk |
| Alternative Marketplaces | Rakuten.co.uk |
| Multichannel Software | Brightpearl ChannelAdvisor ChannelGrabber Linnworks Volo Commerce |
| Carts, Payment & POS | BigCommerce ekmPowershop Magento OpenCart Shopify Volusion WooCommerce Zen Cart |
| Other Integrations | Capsule CRM Clear Books KashFlow Liquid Accounts Microsoft Dynamics NAV QuickBooks Sage Salesforce SugarCRM Xero Zoho CRM |
User rating
Features
Support
Ease of Use
Ryan Williams
Great service and patience (with my questions)
What where the positives?
Shannon's handling of my interrogation like questioning. Thanks for your friendly and warm attitude!
Any negatives?
None so far 🙂
Summary
Great service, thank you guys. Also, the demonstration of the limitless possibilities of the software was amazing - very impressive and as you can maybe tell I'm excited to take things to the next level.
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I.F
James and James is the worst company
What where the positives?
N/A
Any negatives?
James and James is the worst company. Money pump / 0 service. they are not there to help you but to take all your money. We've had orders blocked since 3 months and they don't hesitate to charge you a storage fee every week. It is very easy to send an invoice, but for solve issues there is nobody. We call them every day to try to fix things, but they absolutely do not help us, we have to fix everything on our own. Run away from James and James to stay healthy
Summary
Money pump / 0 service
User rating
Features
Support
Ease of Use
Sophie Green
Excellent service
What where the positives?
Team are friendly, helpful and knowledgeable. Orders are dispatched on time and inventory is booked in quickly and efficiently.
Any negatives?
There's a learning curve to learning the system, but that's to be expected for any new system
Summary
Excellent service!
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Ease of Use
Brett Bilon
DO NOT USE THEM- HORRIBLE SERVICE, EXTREMELY NEGLIGENT, UNRESPONSIVE, DOES NOT FULFILL
What where the positives?
Web interface
Any negatives?
Overbilling and double billing on every invoice Lack of response Failure to deliver No accountability Horrible service
Summary
Total failure to deliver crucial orders with no explanation or corrective measures taken. Extensive over billing, horrible responsiveness in general, and totally negligent even with very detailed instructions/fool-proof approach from us. Legal action will unfortunately be our only option at this point. 8 weeks spent chasing them and over 50 emails & phone calls seeking assistance that have resulted in absolutely nothing. Over 30 of our B2B customers including our distributor and their customers businesses have been affected by the negligence of James & James. Huge damage to our reputation and a lot of lost revenue.
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Maire Shanahan
Steer clear at all costs
What where the positives?
N/A
Any negatives?
N/A
Summary
If I can do one good thing this year it will be to warn other businesses to steer clear of James & James. I've been in ecommerce for 7 years and never experienced anything like it. They lose orders. Packages are left at their gate by their courier so they find them and do a 'customer return' which we are then charged for. Just woke up to discover they have rejected one of our shipments as they couldn't find our VAT on their system. No apology. They take days to respond to tickets. For gods sake avoid this shambles of a business.
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ECommerce
Poor Customer Service - James and James Fulfillment Review
What where the positives?
I called this company - 3 times to get prices for fulfilment services for our new recommence business after finding their website online. I was told each time somebody from the sales team would call back next day, they never did. Tried to get in contact through their online form, they emailed back a template asking for more info about company which was completed - they never emailed back despite sending two further emails. It makes me think if this is their service to new potential clients it's not worth taking the risk with a company that has such poor service. How would they deal with our customers?
Any negatives?
Mostly everything. Can't recommend
Summary
James and James Fulfillment Reviews The support was pretty much non existent