James and James Fulfilment

James and James Fulfilment Logo
46% overall rating
James and James Fulfilment Logo

Service Details

Fulfillment service with warehouses in the UK, US and New Zealand. The service includes same-day shipping, real-time reporting, custom-branding, gift wrapping, returns handling and customer support.

Specialist features are provided for health and beauty products, consumer electronics and media. 

PlatformSaaS (Cloud Web App)
API
 Customers SupportedUnited Kingdom

Pricing & Trial

Price Range
Pricing is based on receiving, storage, picking and packing, packaging materials and shipping cost. Contact the supplier for a quote.

Integrations & Compatibility

DetailsIntegrations
 Amazon SitesAmazon.co.uk
 eBay SiteseBay.co.uk
 Alternative MarketplacesRakuten.co.uk
 Multichannel SoftwareBrightpearl
ChannelAdvisor
ChannelGrabber
Linnworks
Volo Commerce
 Carts, Payment & POSBigCommerce
ekmPowershop
Magento
OpenCart
Shopify
Volusion
WooCommerce
Zen Cart
 Other IntegrationsCapsule CRM
Clear Books
KashFlow
Liquid Accounts
Microsoft Dynamics NAV
QuickBooks
Sage
Salesforce
SugarCRM
Xero
Zoho CRM

User reviews

User rating

Features

Support

Ease of Use

Ryan Williams

Ryan Williams

2021-11-17 22:29:36

Great service and patience (with my questions)

What where the positives?

Shannon's handling of my interrogation like questioning. Thanks for your friendly and warm attitude!

Any negatives?

None so far 🙂

Summary

Great service, thank you guys. Also, the demonstration of the limitless possibilities of the software was amazing - very impressive and as you can maybe tell I'm excited to take things to the next level.

User rating

Features

Support

Ease of Use

I.F

I.F

2021-03-03 22:34:03

James and James is the worst company

What where the positives?

N/A

Any negatives?

James and James is the worst company. Money pump / 0 service. they are not there to help you but to take all your money. We've had orders blocked since 3 months and they don't hesitate to charge you a storage fee every week. It is very easy to send an invoice, but for solve issues there is nobody. We call them every day to try to fix things, but they absolutely do not help us, we have to fix everything on our own. Run away from James and James to stay healthy

Summary

Money pump / 0 service

User rating

Features

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Ease of Use

Sophie Green

Sophie Green

2020-06-03 22:36:20

Excellent service

What where the positives?

Team are friendly, helpful and knowledgeable. Orders are dispatched on time and inventory is booked in quickly and efficiently.

Any negatives?

There's a learning curve to learning the system, but that's to be expected for any new system

Summary

Excellent service!

User rating

Features

Support

Ease of Use

Brett Bilon

Brett Bilon

2019-12-04 22:38:40

DO NOT USE THEM- HORRIBLE SERVICE, EXTREMELY NEGLIGENT, UNRESPONSIVE, DOES NOT FULFILL

What where the positives?

Web interface

Any negatives?

Overbilling and double billing on every invoice Lack of response Failure to deliver No accountability Horrible service

Summary

Total failure to deliver crucial orders with no explanation or corrective measures taken. Extensive over billing, horrible responsiveness in general, and totally negligent even with very detailed instructions/fool-proof approach from us. Legal action will unfortunately be our only option at this point. 8 weeks spent chasing them and over 50 emails & phone calls seeking assistance that have resulted in absolutely nothing. Over 30 of our B2B customers including our distributor and their customers businesses have been affected by the negligence of James & James. Huge damage to our reputation and a lot of lost revenue.

User rating

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Support

Ease of Use

Maire Shanahan

Maire Shanahan

2018-12-18 22:40:42

Steer clear at all costs

What where the positives?

N/A

Any negatives?

N/A

Summary

If I can do one good thing this year it will be to warn other businesses to steer clear of James & James. I've been in ecommerce for 7 years and never experienced anything like it. They lose orders. Packages are left at their gate by their courier so they find them and do a 'customer return' which we are then charged for. Just woke up to discover they have rejected one of our shipments as they couldn't find our VAT on their system. No apology. They take days to respond to tickets. For gods sake avoid this shambles of a business.

User rating

Features

Support

Ease of Use

ECommerce

ECommerce

2016-10-03 22:42:44

Poor Customer Service - James and James Fulfillment Review

What where the positives?

I called this company - 3 times to get prices for fulfilment services for our new recommence business after finding their website online. I was told each time somebody from the sales team would call back next day, they never did. Tried to get in contact through their online form, they emailed back a template asking for more info about company which was completed - they never emailed back despite sending two further emails. It makes me think if this is their service to new potential clients it's not worth taking the risk with a company that has such poor service. How would they deal with our customers?

Any negatives?

Mostly everything. Can't recommend

Summary

James and James Fulfillment Reviews The support was pretty much non existent

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