Service Details
Fulfillment service with warehouses in the UK, US and New Zealand. The service includes same-day shipping, real-time reporting, custom-branding, gift wrapping, returns handling and customer support.
Specialist features are provided for health and beauty products, consumer electronics and media.
- SaaS (Cloud Web App)
- API
- United Kingdom
Pricing & Trial
Pricing is based on receiving, storage, picking and packing, packaging materials and shipping cost. Contact the supplier for a quote.
Integrations & Compatibility
- Amazon.co.uk
- eBay.co.uk
- Rakuten.co.uk
- Brightpearl
- ChannelAdvisor
- ChannelGrabber
- Linnworks
- Volo
- BigCommerce
- ekmPowershop
- Magento
- OpenCart
- Shopify
- Volusion
- WooCommerce
- Zen Cart
- Capsule CRM
- Clear Books
- KashFlow
- Liquid Accounts
- Microsoft Dynamics NAV
- QuickBooks
- Sage
- Salesforce
- SugarCRM
- Xero
- Zoho CRM
3 Reviews
Average overall rating
starstarstarstarstarstarstarstarstarstarBrett Bilon
Overall rating
Features
starstarstarstarstarstarstarstarstarstarSupport
starstarstarstarstarstarstarstarstarstarEase of Use
starstarstarstarstarstarstarstarstarstarDO NOT USE THEM- HORRIBLE SERVICE, EXTREMELY NEGLIGENT, UNRESPONSIVE, DOES NOT FULFILL
What were the positives?
Web interface
Any negatives?
Overbilling and double billing on every invoice
Lack of response
Failure to deliver
No accountability
Horrible service
Overall
Total failure to deliver crucial orders with no explanation or corrective measures taken. Extensive over billing, horrible responsiveness in general, and totally negligent even with very detailed instructions/fool-proof approach from us. Legal action will unfortunately be our only option at this point.
8 weeks spent chasing them and over 50 emails & phone calls seeking assistance that have resulted in absolutely nothing.
Over 30 of our B2B customers including our distributor and their customers businesses have been affected by the negligence of James & James. Huge damage to our reputation and a lot of lost revenue.
Maire Shanahan
Overall rating
Steer clear at all costs
If I can do one good thing this year it will be to warn other businesses to steer clear of James & James.
I've been in ecommerce for 7 years and never experienced anything like it. They lose orders. Packages are left at their gate by their courier so they find them and do a 'customer return' which we are then charged for. Just woke up to discover they have rejected one of our shipments as they couldn't find our VAT on their system. No apology. They take days to respond to tickets.
For gods sake avoid this shambles of a business.
ECommerce
Overall rating
Poor Customer Service - James and James Fulfillment Review
What were the positives?
I called this company - 3 times to get prices for fulfilment services for our new recommence business after finding their website online. I was told each time somebody from the sales team would call back next day, they never did. Tried to get in contact through their online form, they emailed back a template asking for more info about company which was completed - they never emailed back despite sending two further emails. It makes me think if this is their service to new potential clients it's not worth taking the risk with a company that has such poor service. How would they deal with our customers?
Any negatives?
Mostly everything. Can't recommend
Overall
James and James Fulfillment Reviews
The support was pretty much non existent
Reply from James and James Fulfilment
@ECommerce
Hello and thank you for your feedback.
I’m very sorry to hear that this has been your introduction to James and James. We usually manage to delight our customers and give our all to support people interested in working with us.
Unfortunately your inquiry was submitted at a time when we were swamped with requests (what it is to be popular!) However, we know that we should have handled your enquiry far better.
If you would still like to look into working with us our Sales and Marketing Director will speak to you personally and look to delight you - if that is at all possible.
We have sent you a direct message.