Product Details

LetterTrack provides eBay sellers and other online retailers with the ability to track letter sized mailpieces. LetterTrack Pro prints an intelligent mail barcode above the address which provides the buyer and seller with real time tracking emails each time the mailpiece is scanned at a USPS facility.

Print directly to envelopes or address labels then apply regular postage to mailpieces. It costs between $.18 and $.32 per transaction to send a mailpiece via LetterTrack.

  • SaaS (Cloud Web App)
  • API
  • United States

Pricing & Trial

From $16 ($0.32 per transaction) to $180 ($0.18 per transaction)

Trial Length: 5 free transactions

From LetterTrack | Claim Listing

Last updated on

12 Reviews

Average overall rating

Features

Support

Ease of Use

  • Clarissa Ferraris

    Overall rating

    Features

    Support

    Ease of Use

    Good program

    What were the positives?

    Easy to track a letter

    Any negatives?

    Not so easy to find how to set up the printing

    Overall

    good program

  • Overall rating

    Features

    Support

    Ease of Use

    Handy for tracking letters

    What were the positives?

    I've been using their service for tracking small items in the mail for months now. It's great. Lets me give my eBay customers some sort of tracking for envelopes and poly vinyl mailers that aren't actual packages.

    Any negatives?

    None

    Overall

    Great

  • ALISTAIR HEWITT

    Overall rating

    Features

    Support

    Ease of Use

    Wonderful System for Tracking Your Mailings

    What were the positives?

    Selling on Ebay, on several occasions I have had people tell me they never received their item. Using Letter Tracking Pro I am able to show when it was shipped and where it has been scanned right up to the destination post office and tell them they should contact their mail carrier or post office if not received. Drastically has reduced my refunds

    Any negatives?

    I would like to see a way that I would know the scanning information on the label. Recently had an item that I dropped at Post Office and it shows no scanning record for it. Customer said not received and I was out the money. Post Office told me nothing they could do since there was no tracking information.

    Overall

    This is a great system and will continue to use it. Customer service is excellent. Had a problem, called, left my number and received a call back and they solved my problem. Very pleased

  • Overall rating

    Features

    Support

    Ease of Use

    The Solution for a Small Business Postcard Seller

    What were the positives?

    It works! I am able to provide my customers with post office to post office tracking, confirming timely delivery of their purchase. Purchasing additional postage services is quick, simple and easy.

    Any negatives?

    The printing interface is a little challenging but I contacted their tech support and I got a super-fast reply that solved my problem.

    Overall

    I sell vintage postcards and until I found this service there was no way to provide tracking information to my customers. In order to do that, I needed to upgrade to first class package service and that was too expensive in proportion to the selling price. This service helps me to confirm the timely delivery of orders, helpful if there is ever a case to be adjudicated. I recommend this service!

  • Overall rating

    Features

    Support

    Ease of Use

    A total game changer for my business

    What were the positives?

    I am so thrilled that a colleague recommended LetterTrackPro to me many years ago. It has been a complete game changer for us, allowing us to save thousands of dollars in postage while still giving a level of tracking for our low dollar value shipments.
    We work with a USPS small business services rep who setup Informed Visibility for us, but we just get back a data stream from the USPS and it doesn’t make sense for us to try and decipher the data and turn it into a usable product.
    That is where LetterTrackPro comes in, for just pennies per item they handle everything for you. No USPS setup and no headaches. It just works. Your customers get an email with tracking information and you save money over USPS first class package service.

    Give LetterTrackPro a try, I guarantee you won’t be disappointed!

    Any negatives?

    Very honestly, they have resolved all the negatives that we have found. They are constantly iterating and developing new features. The last negative they ticked off the list was not being able to reprint labels, which has now been resolved. We are happy campers!

    Overall

    It’s a no brainer. Give them a try. The cost of entry is so low, I think we even got some free uses to try out in the very beginning. Even if you have to pay from the beginning it’s worth it! Just do it!

  • Found it about a year go, tried it, love it

    What were the positives?

    Great easy to use service

    Any negatives?

    They are down or there are errors quite a bit. But they are new or it could be on my end... No big negatives so far.

    Overall

    TRIPLE AAA+++

  • Overall rating

    Features

    Support

    Ease of Use

    Great for low to mid volume sellers who mail a lot of letter sized merchandice.

    What were the positives?

    Letter tracking which cost $0.21 a piece. Support staff is friendly and responsive.

    Any negatives?

    I have run into some technical glitches, but the support staff is always helpful and gets me back up and running.

    Overall

    I use LetterTrack for my eBay store. There's a under served sweet spot when it comes to mailing letters and getting tracking. Either I can pay $2.87 for a First Class package which comes with a tracking number, or I can pay $0.70 for a letter postage and not get tracking. $2.87 is overkill for a 1oz letter, but there is no good way to track the letter.

    This is where LetterTrack shines. I can pay $0.21 for a LetterTrack transaction, and they will generate me a barcoded mailing label for my letter. I can add my customer's e-mail address to LetterTrack, and they get tracking notifications as the letter is scanned at various Post Offices along the route. This brings my mailing cost up to $0.91 per letter, and that is a huge savings over the $2.87 that eBay wants me to pay for a trackable First Class package.

    I bought 500 transactions which gives me that $0.21 price, but in the future I plan on paying a little more for 1000 transactions and in doing so, LetterTrack offers a deeper discount at $0.18 per transaction. I'm a happy customer and I recommend this service.

  • edvalecar

    Overall rating

    Incredible Customer Service

    I've been using LetterTrack Pro for about a year now, mostly because it allows me to send low-cost tracked letters. I thought it was good with fair pricing, and that was about it.

    A few days ago, I asked if a certain feature (a better way to access tracking links) was available, and the customer service blew my mind. Todd got back to me within minutes, and later that day, he let me know that a developer had made a change to make things easier. I asked if it was possible to export the links in a CSV, and he said he would get a developer on it ASAP and that it would be possible in a few days.

    Talk about customer service! This just isn't something you see anymore these days, and was a refreshing change of pace.

  • idtagsonline

    Overall rating

    LetterTrack Pro - new way to track First Class mail

    We just started to use LetterTrack Pro, and we see that it provides great benefits. It allows for cost-efficient delivery confirmation for the USPS First Class Service, which protects sellers from frivolous complaints and improves shipping matrices on e-commerce platforms like Amazon and Ebay. We would definitely recommend LetterTrack Pro service for everybody who is involved in online selling.
    You can try to use free trail option to send 5 letters and check tracking . There is nothing to loose, but a lot to gain!
    Victor, Idtagsonline.com LLC, Michigan.:)

  • Weblori

    Overall rating

    LetterTrack Pro is Good to Go!

    I have used LetterTrack Pro for the past few months without any issues (that were not created by me).. 😀

    I use it to allow customers and me to track Letters and Manila envelopes sent in the US and PR. I average 0.24 cents per letter for the scan-able barcode + .55 USPS postage. this is far less expensive than paying almost $3.00 for items that weigh less than an ounce (or add 0.20 for the additional ounce postage stamp).

    I have used it for 240 letters so far. I have had 2 ebay customers state that they did not receive their order - I sent them the LetterTrack Pro information & the address it was mailed to so they know which day the Letter was out for delivery. 1 of the customers actually forgot to update their mailing address in paypal - when I got the undelivered letter back - I resent it to her new address and tracked that too. The 2nd customer was scheduled to receive the letter the next day - they were impatient.

    Just a side note - usps also has a feature called informed delivery - where they post picture images of the letters to be delivered that day. They keep 7 days of history on their website. Your customers can use that feature also to look for the letter on the day it was flagged as out for delivery - so they can see the post office had it in their possession on the day of delivery.

    I have also asked paypal & ebay to add LetterTrackPro as an option to add the tracking number when we mark the order as shipped - no clue yet if they will do that.

  • PopeyesPostcards

    Overall rating

    I've used Lettertrack Pro exclusively on thousands mailings

    I sell thousands of small value postcards online every year. I offer free shipping to my customers and I ship with just a 1st class Forever stamp. I needed a way to offer them (and myself) piece of mind that I shipped their item. LetterTrack Pro sends my customers an email every time their item passes through a USPS sorting center. They can watch their item as it travels to them. They also get emails letting them know that their item is expected to be out for delivery on a certain day. We also get to watch first hand how messed up the mail system is. I've tracked letters going from Maryland to Chicago on their way to Florida. I've watched the mis-routes and delays caused by the USPS on the LetterTrack Pro tracking site. Mail gets mis-routed all of the time. LetterTrack Pro helps minimize both buyers' and sellers' anxiety and uncertainty over "where is the item?" As an eCommerce seller, saving money, while providing a quality service is one of the keys to a successful business. The piece of mind this service provides far outweighs the minimal cost. Their customer service is top notch. They've quickly helped me work through what has always been issues caused by me.

  • Connie Kraft

    Overall rating

    GREAT SERVICE

    I have been using LetterTrack's service for several months and I am extremely pleased. I sell on ebay and this service assists me with mail that is sent using postage only stamps. This is not tracking provided by or available with usps, but a barcode that with receives scans at usps sorting facilities. If you upload your customers information properly they will receive email notifications each time the item receives a scan. Customers then know there item has been mailed via the scan and not simply via the seller. The service has been great for me, the cost is minimal and my customers can see the progress of their item while in transit. This progress is only visible through lettertrack, not usps. They will need to use the link they receive in the emails. Sometimes pieces will miss scans, and that is to be expected, but the percentage is very low and 99.9% of my pieces have been delivered even without scans. Mail does get lost, this service is not going to prevent that, that is a usps problem. I do not tell my customers about the service in advance. I do not charge them for it and I do not want their expectations to exceed the service that is available. I have received very nice messages from customers who were amazed with the service of lettertrack. Not to mention the customer service provided by the company is outstanding!! So to sum it up: A GREAT SERVICE, LOW COST, HAPPY CUSTOMERS ALL EQUALS A SUCCESSFUL BUSINESS!

  • Rob Atkins

    Overall rating

    100% failure

    What were the positives?

    nothing

    Any negatives?

    It could have worked at least once.

    Overall

    The support gave a fast response

    I tried the trial 5 free trackings- all mail delivered but not one scan or email from them saying it was scanned along the way- 100% failure

    i have an ebay business that could really use this service. I am glad I did not buy anything before the trial. I promised some customers that I would scan these and promoted what they said they were going to do. I got nothing but grief. try before you buy

Leave a Review

Your email address will not be published. Required fields are marked *

Overall:
Select a rating
Features:
Select a rating
Support:
Select a rating
Ease of Use:
Select a rating

© 2020 Angel Internet Ltd