Service Details

myWarehouse is a UK-based pay-as-you-go ecommerce fulfillment service.

Through its API, myWarehouse can collect order details automatically, update the source sales channel, manage stock levels etc.

There is no set up fee, minimum volume or minimum contract period. myWarehouse has a 100% order accuracy guarantee.

  • SaaS (Cloud Web App)
  • API
  • United Kingdom

Pricing & Trial

Contact the supplier for a quote.

Integrations & Compatibility

  • Amazon.co.uk
  • eBay.co.uk
  • notonthehighstreet
  • ChannelAdvisor
  • 3dcart
  • BigCommerce
  • Magento
  • Shopify

From myWarehouse Ltd

Last updated on

4 Reviews

Average overall rating
  • Overall rating

    Features

    Support

    Ease of Use

    I have been using since years with extremely few orders with no additional storage charges!

    What were the positives?

    All my Deliveries arrived timely. After understanding the transport options it worked accurately. Because I also use FBA I used mywarehouse extremely seldom and still they did never charge me fees for storage. Ok I did not have to much stored, but still I consider them extremely fair in pricing.
    Also very simple in use. I would say easier then amazon FBA.

    Any negatives?

    no

    Overall

    Perfect value for money

  • GC

    Overall rating

    Features

    Support

    Ease of Use

    **You have been warned** - STAY FAR AWAY

    What were the positives?

    Nothing

    Any negatives?

    If I could give this company zero stars I would.
    Where do I start. No transparency in their pricing. Their online portal is setup & fixed in a way to charge you the most money possible when delivering a product and they won't tell you but quite easily rip you off for every delivery from picking to packing to posting. They will find a way to get as much money out of you for doing nothing. Postage & packaging cost are a rip-off, Sending stock on a pallet to them total rip-off. Every aspect of this company is a rip-off.

    Overall

    They will find a way to get as much money out of you for doing nothing. My stock was selling slowly and they decided to spring a monthly storage fee of £100 per month on me without giving me proper notice i.e. in an email. Due to the fact that I was selling next to nothing through their channel I eventually decided to remove all my stock from their warehouse and was rudely awakened by a £350 storage fee charge. When I confronted their MD about it, I was told they sent an email out to me notifying me of the new storage charges which was an absolute lie. They then told me that the notification i.e. PDF was uploaded to my portal and it was my issue for not going into the portal to look at the notification but guess what - this is where it gets more interesting. They had sneakily uploaded the pdf to my portal saying that it was sent out before which it wasn't. You think you're buying something in this case a service and you leave with nothing but paid them a ton of cash. No doubt they will reply with their version of events but look at the other reviews also giving them 1 star. That's telling you something.

    1. Reply from myWarehouse Ltd

      This review is inaccurate, dishonest and unfair. We notified all clients in November 2019 of a new storage levy fee that would be applied for clients that did zero orders during the month, with a 3 month exception for all new clients. In addition to this email we added a message to our fulfilment management system which all clients see when they log on to their account and a reminder on every monthly invoice of this new charge being applied by the 31st January 2020.
      ‘GC' had not generated any orders for several months and so was charged in January, February and March for the storage levy. It seems he did not look at his invoices nor read any emails from us. GC tried to request his stock to be returned and discovered his account was on hold due to non-payment of his invoices.
      Despite us providing evidence of informing ‘GC' (and all our clients) of this new charge we were accused of lying and then threatened with a bad review if we did not issue a credit note.
      We are a pay as you go order fulfilment company for online sellers who typically generate less than 2000 orders a month and being 'pay as you go' means we only get paid if there are orders. All we ask is at least 1 order a month from a client or, for those that want to store their products in our warehouse, we charge a £75 storage levy to contribute towards the costs of running a warehouse.

  • JLydecka

    Overall rating

    This is an utter ****, beware retailers!

    They do run a shipping service, however once you send them stock you will incurr so many fees that seem ridiculous.
    I paid £55 just for 3 packages to be sent from UK to EU and they were all large letters! Each should cost no more than £10.
    I asked for my stock back because their service was too expensive and was told the shipping price would be £7.69. I was told to top up my balance and any remaining balance would be refunded.
    When I got the statement they added a bunch of additional fees not mentioned, it came to £87 ! Just for a box weighing 3kg Uk to UK!!
    When I asked about this they stopped replying to my messages.
    Terrible service, avoid at all costs!

    1. Reply from myWarehouse Ltd

      We are a "Pay As You Go" fulfilment service and all our prices are advertised, there is also a shipping estimator on all clients accounts.
      If a client selects the most expensive International Courier service then the cost will be a lot higher.
      With regards to the £7.69, this was the courier charge for her stock to be delivered back to her.
      I can confirm that we did not stop replying to her messages and we also gave her a full breakdown of her charges on her final invoice.
      The high charges were due to the client selecting the expensive International Courier service.

  • nykkooo

    Overall rating

    Beware of small print , this company is not transparent

    Be aware , this company is a little cheesy . Asked them about long term storage policy and they tried in every possible way to avoid the answer.
    After several emails they finally admitted that they charge fees if a product is stored more than 6 months. When I asked what are the fees they for some reason decided not to answer but told us that they think their services are not suitable for us. That is unbelievable and it is also rude at the same time. Shame on them. Look at Amazon FBA as they are cheaper btw.

    Message to mywarehouse : Please be transparent about Long Term Storage Fees and put them on your website.

    1. Reply from myWarehouse Ltd

      Our pay-as-you-go model means, like Amazon FBA, we make money when you get an order. We don't make money on storage and therefore prefer not to store goods that do not move for more than 6 months. Our service is focused on e-retailers who generate orders and those that sell mainly to consumers. Your business stores goods for months and sells mainly to trade so as we explained, we are not a good fit for your business.

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