Product Details
Optiseller is an ecommerce data analytics platform. It is used by online retailers, brands and manufacturers to improve the distribution and quality of data used to list and sell products across multiple online channels.
- SaaS (Cloud Web App)
- Worldwide
Pricing & Trial
From $35 to $70 per month for up to 5 stores.
Larger custom plans are available.
Trial Length:
7 Days
Integrations & Compatibility
- All eBay Websites
6 Reviews
Average overall rating
Features
Support
Ease of Use
Daniel Randall
Overall rating
Features
Support
Ease of Use
Poor Service
What were the positives?
was none
Any negatives?
there products have bugs and do not work and there customer service is appalling
Overall
overall would not use or recommend them, very poor service all round
Mesut cakmak
Overall rating
Features
Support
Ease of Use
Never ever recommend
What were the positives?
I could not see any positives to share
Any negatives?
I have not get any service which they mentioned in their advertising. Rubbish and waste time
Overall
I purchased this app after trial but they do not allow everything in that time and when I started to use it I could not get any support on time. It was just Waste time for me
Reply from Developing IT
Hi Mesut cakmak,
Thank you for taking the time to provide us your feedback. I am sorry to hear that we clearly did not meet your expectations once you signed up for your trial.
I am unsure if you have since had a response from our support team if you got in touch with them. I want to assure you that your support experience is not common, and I will be sure to pass on your feedback to our Customer Success Team.
If you would like to have another trial using Optiseller and would like to have a chat with one of them team then please do get in touch with [email protected]
Kind Regards,
Craig
Marketing Specialist
Ash
Overall rating
Features
Support
Ease of Use
Ebay has encourage us to use this service but now you have to pay for it. Ridiculous!!
What were the positives?
The service is very basic and useless to a great extent. it can only tell you what item specific you are missing such colour size etc. Which you can add conveniently on eBay listing format with out this this useless software.
Any negatives?
Firstly, you should really think about sharing your ebay data with third party that does not have any publication online nor it is a reputable company. at the end of the day is it worth the risk ? I think not.
Secondly, why pay for a basic service that you can do yourself free on the ebay listing site.
Overall
Stay away and do not put your eCommerce business at risk.
Reply from Developing IT
Hi Ash,
Thanks for providing your feedback on the Optiseller e-commerce data platform and tools, I am sorry to read that you were disappointed with your experience.
The tool you are referring too, Aspect Finder+, scans your listings to identify any that are missing important item specifics. You might already have this information stored in other parts of your listing but our tool will retrieve it for you to save you time when updating your listings.
Our aim is to help sellers, like you, meet eBay standards in categories where item specifics are mandated. And we pride ourselves on helping our customers boost sales and grow their store.
If you would like to discuss any of your concerns further then please do get in touch with us directly at [email protected]
Kind Regards,
Craig
Marketing Specialist
Charles
Overall rating
Features
Support
Ease of Use
Useful tools that when used in harmony are incredibly powerful for your eBay listings
What were the positives?
Easy to link your stores
Simple monthly pricing
Aspect Finder free of charge is a real bonus.
Any negatives?
Nothing that I could see, although more tools would be super
Overall
I made use of their tools in particular Aspect Finder and it made a difference to our whole eBay shop, our listings were placed higher in search, conversion improved and sales grew.
Reply from Developing IT
Hi Charles,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is our customer's success and so we are ecstatic to read that your listings performed so well after using Optiseller Aspect Finder+.
We are constantly evolving the tools we provide and we look forward to sharing them with you in the future.
Once again - thank you for your kind feedback and thank you for choosing Optiseller.
Kind Regards,
Craig
Marketing Specialist
Fraser MS
Overall rating
Features
Support
Ease of Use
Very useful, saved a lot of time and effort
What were the positives?
I used OPtiseller to improve item specifics and deal with duplicate listings. It was easy to get started and do everything I needed to do. It was also free which takes it from 4 star to 5 for me
Any negatives?
Nothing serious.
Overall
It helped me do everything I needed to do and I'm starting to look at other things I hadn't considered before.
Reply from Developing IT
Hi Fraser MS,
We really appreciate you taking the time to share your rating with us.
It is great to hear that you found the Optiseller Aspect Finder+ tool so useful in improving your listings. There are a number of other tools within the platform that you may also find of use, and we would be delighted to discuss these with you.
For more information just head to www.optiseller.com and get in touch with one of the team to find out more.
Once again, thank you for the brilliant feedback!
Kind Regards,
Craig
Marketing Specialist
Ollie T
Overall rating
Features
Support
Ease of Use
Not worth the effort & investment
What were the positives?
Easy to sign up and create an account.
Any negatives?
Took too long to sync my data across. Still way too time intensive.
And when it didn't look right, there was no support to help answer my questions.
I key 3k listings live at any one time across a couple of categories - thought it would be much easier.
It wasn't
Overall
Slightly better than Seller Centre but not by much.
Reply from Developing IT
Hi Ollie T,
Thank you for taking the time to provide us your feedback and I am sorry that your experience was not what you had hoped for.
At Optiseller, we are always striving to meet our customers’ expectations, and it sounds like this time we fell short. I want to assure you that your support experience is not common, and I will be sure to pass on your feedback to our Customer Success Team.
If you have any other questions or you’d like to potentially set up a demo to walk you through the tool in greater depth, please reach out to us directly at [email protected]
Kind Regards,
Craig
Marketing Specialist