Service Details

Riverbend Consulting provides Amazon seller account services, account suspension appeals and ASIN suspension appeals.

Account services include feedback removal, customer service messages, FBA reimbursements, reporting, advice and a seller protection service.

Standard and expedited appeals are offered, covering a wide range of account and ASIN issues.

Pricing & Trial

Contact the supplier for a quote.

Integrations & Compatibility

  • All Amazon Websites
  • FBA

From Riverbend Consulting

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LISTINGS

1299

REVIEWS

40 Reviews

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  • Tommy Raymus

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    I thought I had no chance at reinstatement

    What were the positives?

    I had an amazon related accounts suspension that dated back 9 years ago! It was a crazy mess of 8 different related accounts that I thought I would never get back into good standing.

    The team at Riverbend (specifically I worked with Kayleigh), took their time to hear out all of the information about my suspension thoroughly (which there was an overwhelming amount of dating back 9 years) and came up with two plans A and B to make the appeal. I'm sure they would have came up with a plan C if the first two failed.

    I thought to myself at first. I can probably do this myself why pay such a high cost to fix this? But in the end it was the little things that I would not have been able to do myself such as finding the right contact to email within amazon and knowing the right wording the appeal team wanted see. The price I paid was worth it 5x not that I am back live!

    Any negatives?

    No

    Overall

    Outstanding service. I would highly recommend if you have a suspension such as mine and take your amazon business seriously.

  • Fernando

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    Got our Amazon account reinstated!

    What were the positives?

    Great guidance and following up by Jay.

    Any negatives?

    No

    Overall

    Would definitely use them again. Great service. A+

  • Overall rating

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    Amazon seller account re-instated!! Highly recommended!!

    What were the positives?

    Very easy to work with and focused on the main issues with Amazon. First appeal letter went through. We did our own appeals before that and all 5 or 6 were rejected.

    Any negatives?

    No negatives

    Overall

    Very satisfied and will contact again if any issues come up

  • Overall rating

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    Amazon Experts Perform as Advertised

    What were the positives?

    The team was extremely knowledgeable, responsive, and extremely accommodating. Our needs were met quickly, and efficiently and they didn't give up on our case, even when it took longer than expected to resolve (to no fault of theirs)

    Any negatives?

    No negatives - price is high but fair for the quality of service you receive from the company

    Overall

    We used their services for unsuspension and found the following: Very experienced Amazon consultants that know what they are doing and are competent in teaching how their services will benefit and allow your company to run more efficiently even after their scope of work is complete. Our specific contact was amazing to deal with, understanding, and willing to answer any and all questions. Kayleigh went above and beyond for us and we greatly appreciate all the help we received.

  • Joey B.

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    RESOLVED my Parallel Accounts Nightmare

    What were the positives?

    Two of my accounts were shut for the Parallel Accounts violation. I was very confused about this, as I had received explicit permission from Amazon to operate both accounts and was following all of their guidelines. I called up Riverbend Consulting and my first correspondence was with Jarrett Ruvinsky, Client Relationship Manager. Jarrett patiently listened to my issue and assigned me Jay Morane, who specializes in Parallel Account issues. Jay advised me to look into the matter further and guided me as to how I should investigate. I ended up discovering that I was linked to a third, deactivated account that I was not even aware of and had no affiliation with. Jay worked diligently with me to get both of my accounts up and running within 2 weeks time. He had a lot of out of the box ideas, some that defied logic, but this was all part of a master plan that ended up getting both of my accounts quickly reinstated.

    I'd like to also mention that I had spoken with four Amazon consultants prior to Riverbend. I'm happy that I stuck with Riverbend, as I believe that they were the most equipped to handle my complex situation.

    Any negatives?

    N/A

    Overall

    Very satisfied, excellent service!

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    After 11 months of being turned down and going in circles with Amazon- we are reinstated!!

    What were the positives?

    Riverbend was very helpful, gave good feedback, was very responsive, they where great to work with! The process was a lot faster than we anticipated- BONUS!

    Any negatives?

    None

    Overall

    Riverbend's team implementation and consulting were first class, straight forward and very effective. We are so glad to be up and running!

  • James

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    Trust the process and you will succeed

    What were the positives?

    Account was reinstated after a careful and effective action plan rolled out by Riverbends consulting team. Each step of the process was tailored to our unique situation. The management and support team work together on every step taken to get our account reinstated. Account managers made themselves available to discuss each step whenever necessary. Would recommend to any Amazon seller.

    Any negatives?

    None

    Overall

    Great people with years of expertise in navigating Amazon’s complex system.

  • Peter Clark

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    Jay M. at Riverbend saved the day for us

    What were the positives?

    We had our amazon seller account get deactivated for being linked to another selling account that belonged to a company which one of our employees used to work for....this kind of thing can happen with amazon when employees move jobs, but it became a major issue as our account was deactivated due to the link. Amazon provided very little guidance on how to solve the issue, and with hundreds of thousands of dollars of inventory on the line we absolutely had to get the issue fixed. Luckily, we had used Riverbend before for product suspension appeals, and they did great, so we knew they could help here. We called Riverbend and were connected with Jay. He worked closely with us to make sure we had every single detail amazon needed for a reinstatement and made sure we were setting everything up right. He then wrote the two appeals we needed.... and that did the trick. We got the "your selling privileges have been restored" email and our account back. Happy ending!

    Any negatives?

    None. We're thrilled with how things worked out.

    Overall

    Riverbend is the only consulting company we trust for all things Amazon. Money spent elsewhere is money wasted. If you run into any issue with amazon from product appeals to account suspensions, etc.... just save yourself the headache and call Riverbend. They'll be able to guide you through it.

  • Oleg Slobodkin

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    They did the impossible!!! Got my account reinstated after almost 7 years!!!!

    What were the positives?

    Everything from communication to providing the right next steps to take, they layed out a plan and over delivered.

    Any negatives?

    Honestly no

    Overall

    10 out of 10 stars

  • Tigran Tepoyan

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    Great service, Fast action, Super professional stuff and best knowledge when dealing with Amazon

    What were the positives?

    this is the second time Riverbend Consulting helps me with Amazon account issues. As always this guys know what they are doing. Very professional, fast and helpful. It is always a pain dealing with Amazon violations and suspensions. If you get in trouble (And you probably will at some point when selling on Amazon) Riverbend is the firm that will help you with any issues. 5 Stars Overall. THANK YOU RACHEL!!!

    Any negatives?

    Not at all.

    Overall

    Great Service!!!

  • Overall rating

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    Couldn’t be more pleased and thankful

    What were the positives?

    The entire experience. Responsive, positive, confident, empathetic, and successful!

    Any negatives?

    No negatives at all.

    Overall

    Very thankful to have found Riverbend Consulting to help with my suspension. I was impressed throughout the entire experience. I’m relieved to know of a great partner like this as I move forward in my business in case any other issues come up. Thank you!

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    Great help!

    What were the positives?

    Got my ASINs reinstated

    Any negatives?

    none

    Overall

    pleasure to work with

  • Watner Osorio

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    GREAT PEOPLE! They really do there best to help you with your situation.

    What were the positives?

    They were relentless with there help and strategies even when things we became more stressful.

    Any negatives?

    The speed at which they replied could have been faster, however not really a complaint. It’s understandable that they are not available 24/7.

    Overall

    Great JOB! The people are super nice and understanding. They also tell you the truth from the beginning and make it clear what’s the best thing to do about your situation.

  • james & gladys

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    The best hands down

    What were the positives?

    Professialism Friendly

    Any negatives?

    none

    Overall

    Outstanding from beginning (Victor) and throughout (Sam) and to completion (Both). Very pleased with timely outcome but customer service was top notch..highly recommend 👌

  • Overall rating

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    Excellent

    What were the positives?

    Jay Morane

    Any negatives?

    None

    Overall

    Our consultant was very knowledgeable and helpful. He was very responsive and professional, and our ASIN was reinstated thanks to his hard work and dedication.

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    Job WELL DONE!

    What were the positives?

    Once you get them onboard, they are not afraid to write draft after draft to ensure your appeal gets done 100%! They kept after it until Amazon finally accepted our appeal!

    Any negatives?

    They work weekdays only, so plan accordingly.

    Overall

    Very happy with their level of service and professionalism. They honestly cared about fixing the issue.

  • Customer

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    One year long issue resolved

    What were the positives?

    It since last one year i had issue with new account process. Worked with team and resolved in three weeks.

    Any negatives?

    Nothing

    Overall

    Very happy with service and highly recommend.

  • Ricardo Sangion

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    Amazon suspension from related accounts

    What were the positives?

    I got suspended for related accounts, after a lot of help from Riberbend Consulting (Kay) and after 40 days off suffering, I got both accounts reinstated and the full authorization to run both accounts.

    Any negatives?

    no, Riverbend was amazing

    Overall

    Very professional and they know exactly how to appeal

  • Nathan Schlotzhauer

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    Riverbend Consulting Customer Experience

    What were the positives?

    They were very polite and friendly. They showed great attention to detail throughout the whole process and listened to everything i had to say. They were extremely knowledgeable, competent, and thorough. They were able to pinpoint why my account was suspended and create a plan of action to resolve the issue in a timely manner. I also appreciated how they followed up with me on the necessary steps to take moving forward in order to prevent the same occurrence from happening again.

    Any negatives?

    The only negative i would say is their service was very expensive. To be fair i dont know the pricing of all the competitors but i did not expect to pay the amount I did. However, i suppose you get what you pay for.

    Overall

    Overall I would 100% recommend Riverbend for all of your Amazon seller account needs. Although they are pricey, but i believe based on my own experience and through prior research they will provide you with the highest value. I believe they are your best shot to getting your amazon account reinstated. I say this with confidence as my account was reinstated after the very first appeal. 10/10 Great service!

  • Steve Mitchell

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    Highly recommend these guys!

    What were the positives?

    Kayleigh Cockerill is a magician. She was there for me every step of the way and got my Asins reinstated quickly. These folks will remain on my speed dial!

    Any negatives?

    No negatives!

    Overall

    I wish I had called them sooner!

  • Andrey

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    Very good service

    What were the positives?

    I came across with Riverbend Consulting and happy to have their service since they resolved my Amazon suspension Account in a few weeks. Now I'm back to business. Good job guys, thank you very much.

    Any negatives?

    No

    Overall

    Great service

  • Merill S.

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    I have a very positive experience working with Riverbend Consulting, highly recommended!

    What were the positives?

    In a nutshell, they are very knowledgable in the Amazon seller central services, and they have a comprehensive grasp of the issues that sellers may encounter, and they know how to handle such issues.

    Any negatives?

    None that I can think of.

    Overall

    Thank you Rivebend Consulting!

  • Kim G

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    Riverbend helped me to reactivate my new account

    What were the positives?

    The team were knowledgeable, responsive and instructions were easy to understand

    Any negatives?

    No

    Overall

    Riverbend provide a helpful and necessary service when you are not getting any joy from Amazon Seller Central.

  • Kyle Herman

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    Account Reinstatement - Linked Accounts/Multiple Accounts

    What were the positives?

    Riverbend was responsive, relentless, and knowledgeable. They had a very good understanding of how the account appeals process works internally at Amazon. Their contact list of different Amazon departments and executives also proved to be extremely valuable.

    Any negatives?

    No.

    Overall

    I enjoyed working with Riverbend Consulting and felt the value matched the price. They got the job done as they said they would.

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    The amazing team at Riverbend was able to get my Amazon account reinstated and money released!

    What were the positives?

    The team is very knowledgeable about resolving issues with the Amazon Seller Performance team. After many issues and major delays of 55 days, they were able to get my account reinstated and hold on funds released. They even were able to go over the Performance team's slow response to get my plan of action and appeal in front of the top management who finally pushed the team reverse their hold on my account.

    Any negatives?

    They appeal service is expensive and it took 55 days to get my Amazon account to be reinstated. The delay was not Riverbend's fault, but I wish they had found a faster way to resolve my issue and avoid the thousands of dollars in lost sales and major financial burden on my company because Amazon held all my funds for so long.

    Overall

    My overall experience overall was very positive with Riverbend Consulting and I highly recommend their services! My consultant Sam was amazing. She helped me through the whole process! She did a great job to reply to the action plan and help me navigate the black hole of the Amazon Seller Performance team. It took a long time but my account was finally reinstated after 55 days on hold.

  • Jason

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    Account Verification

    What were the positives?

    The team is awesome - very responsive - extremely knowledgable. They were able to get my account verified on the first appeal. I had appealed and appealed and got nowhere - these guys know how to talk the Amazon language. Trust me, it's not an easy language to learn!

    Any negatives?

    Keep doing what you are doing

    Overall

    Amazing experience

  • Overall rating

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    Riverbend consulting reactivated our amazon account within 24 hours

    What were the positives?

    got results - resolved issue within 24 hours of engagement;
    detailed knowledge of amazon's mindset and requirements to reactivate account;
    detailed knowledge of ecommerce pitfalls.
    excellent friendly communication;
    proactive
    very reasonable fee structure.

    Any negatives?

    none whatsoever

    Overall

    riverbend consulting has been the single greatest discovery on our ecommerce journey and I look forward to a long term and prosperous working relationship with them. Jay your a genius!!!!!

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    Great Company to work with and got my listings back on Amazon

    What were the positives?

    Easy to work with and sucessfull

    Any negatives?

    none

    Overall

    This was the second time I used them and would do it again in the future.

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    THEY SAVED MY AMAZON SELLER BUSINESS!

    What were the positives?

    Awesome team that immediately understands the problem and knows how to deal with it.

    Any negatives?

    NONE

    Overall

    The account was suspended due to price increases and they found that this was not the case. In 2 days of appeal I recovered my account.

  • Cole

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    Great team with experience and knowledge that works!

    What were the positives?

    The team was so helpful all the time and I never found myself lost during the process, they do a great job of explaining and walking you through the process of your appeal. I am more than satisfied with their services and wouldn't hesitate to use them in the future!

    Any negatives?

    None! The team is affective and easy to reach at all times, they made the process of my appeal less stressful and gave me confidence all around!

    Overall

    I will be recommending Riverbend Consulting to anyone who ever has issues regarding an appeal and if the problem arises I will be using them again for their services no questions asked.

  • Philipp Pollitsch

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    Suspended Amazon Seller Account

    What were the positives?

    Great communication and help with everything. Kayleigh from Riverbend didn't give up and helped me to stay positive until we got finally reinstated.

    Any negatives?

    no negatives

    Overall

    Delivered what was possible, Great experience and guidance.

  • Anonymous

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    REINSTATED After 3 Months of Suspension!

    What were the positives?

    We got our ASIN reinstated! Great customer service. Our consultant responded to all of our emails almost immediately unless it was after business hours.

    Any negatives?

    No

    Overall

    Great experience. They knew the right person to send an appeal too and the job done.

  • Terri Craig

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    Riverbend was fast and effective at getting our account reinstated.

    What were the positives?

    Quick to respond. East to talk to. Takes the time to answer all your questions. Very pleased with Riverbend as a whole.

    Any negatives?

    No negatives

    Overall

    Overall very pleasant to work with. Would recommend to others.

  • Portia

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    Excellent, Excellent, Excellent

    What were the positives?

    Fast response, knowledgeable, experienced and informative.

    Any negatives?

    None

    Overall

    Looking forward to continue with my relationship with this company.

  • Overall rating

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    Account suspended due to code of conduct

    What were the positives?

    At the start of June we get suspended due to the dreaded code of conduct violation on Amazon Canada. Jay at riverbend worked tirelessly to help me get the account back, Always emailing & phoning back quickly giving great guidance to navigate the world of Amazon seller performance . He was always there for me even when i felt we were going to lose our Amazon account and our business. When the world is against you its good to know you have a expert & a friend on your side.

    If you are having trouble with Amazon i highly recommend Jay & Riverbend Consulting

    Any negatives?

    none

    Overall

    A fantastic service which saved our business

  • Sunny Yao

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    Experiences and Professional and Great Team Cooperation

    What were the positives?

    The team work is great, My consultant Lauren is profession and experiences. only use two times restatement appeal got my account reactivated.

    Any negatives?

    Before I thought the consultant communicate with customer is indirectly and need wait for a long time, but the Amazing team work solve this problem.

    Overall

    Great, five star

  • Overall rating

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    First time working with them - Would recommend

    What were the positives?

    We worked with Jay on a item level suspension and he was fast and responsive. Was able to get our ASIN reinstated after failing to do so on our own.

    Any negatives?

    no negatives

    Overall

    Would recommend their services. Was concerned at first if they could help us, but in the end glad we chose them.

  • Mitch G

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    Riverbend employees cared for my issue like it's one of theirs. Thank you

    What were the positives?

    Super easy to work with and the processes are seamless.

    Any negatives?

    N/A

    Overall

    Very knowledgeable with every aspect of my Amazon account issue

  • Garrett Thompson

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    Do NOT use Riverbend!!!!!

    What were the positives?

    They wrote very unique letters to send to a variety of Amazon seller help emails.

    Any negatives?

    They stopped my case without communication. I had to fight to be treated like a human when speaking to them on the phone. I was baited and switched from what I bought and what I received.

    Overall

    For the price Riverbend Consulting charges, you expect professionalism and results. I never got my account back or anything close to it and they were disrespectful and rude to me.

  • Elly Z

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    Amazing company

    What were the positives?

    They are extremely detail oriented and knew the next steps to help my case.

    Any negatives?

    They do not offer any guarantee, which I get why.....

    Overall

    I would recommend them to anyone I know.

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