Riverbend Consulting

I had an amazon related accounts suspension that dated back 9 years ago! It was a crazy mess of 8 different related accounts that I thought I would never get back into good standing.

The team at Riverbend (specifically I worked with Kayleigh), took their time to hear out all of the information about my suspension thoroughly (which there was an overwhelming amount of dating back 9 years) and came up with two plans A and B to make the appeal. I'm sure they would have came up with a plan C if the first two failed.

I thought to myself at first. I can probably do this myself why pay such a high cost to fix this? But in the end it was the little things that I would not have been able to do myself such as finding the right contact to email within amazon and knowing the right wording the appeal team wanted see. The price I paid was worth it 5x not that I am back live!

No

Outstanding service. I would highly recommend if you have a suspension such as mine and take your amazon business seriously.

Very easy to work with and focused on the main issues with Amazon. First appeal letter went through. We did our own appeals before that and all 5 or 6 were rejected.

No negatives

Very satisfied and will contact again if any issues come up

Two of my accounts were shut for the Parallel Accounts violation. I was very confused about this, as I had received explicit permission from Amazon to operate both accounts and was following all of their guidelines. I called up Riverbend Consulting and my first correspondence was with Jarrett Ruvinsky, Client Relationship Manager. Jarrett patiently listened to my issue and assigned me Jay Morane, who specializes in Parallel Account issues. Jay advised me to look into the matter further and guided me as to how I should investigate. I ended up discovering that I was linked to a third, deactivated account that I was not even aware of and had no affiliation with. Jay worked diligently with me to get both of my accounts up and running within 2 weeks time. He had a lot of out of the box ideas, some that defied logic, but this was all part of a master plan that ended up getting both of my accounts quickly reinstated.

I'd like to also mention that I had spoken with four Amazon consultants prior to Riverbend. I'm happy that I stuck with Riverbend, as I believe that they were the most equipped to handle my complex situation.

N/A

Very satisfied, excellent service!

Account was reinstated after a careful and effective action plan rolled out by Riverbends consulting team. Each step of the process was tailored to our unique situation. The management and support team work together on every step taken to get our account reinstated. Account managers made themselves available to discuss each step whenever necessary. Would recommend to any Amazon seller.

None

Great people with years of expertise in navigating Amazon’s complex system.

Everything from communication to providing the right next steps to take, they layed out a plan and over delivered.

Honestly no

10 out of 10 stars

The entire experience. Responsive, positive, confident, empathetic, and successful!

No negatives at all.

Very thankful to have found Riverbend Consulting to help with my suspension. I was impressed throughout the entire experience. I’m relieved to know of a great partner like this as I move forward in my business in case any other issues come up. Thank you!

They were relentless with there help and strategies even when things we became more stressful.

The speed at which they replied could have been faster, however not really a complaint. It’s understandable that they are not available 24/7.

Great JOB! The people are super nice and understanding. They also tell you the truth from the beginning and make it clear what’s the best thing to do about your situation.

Jay Morane

None

Our consultant was very knowledgeable and helpful. He was very responsive and professional, and our ASIN was reinstated thanks to his hard work and dedication.

It since last one year i had issue with new account process. Worked with team and resolved in three weeks.

Nothing

Very happy with service and highly recommend.

They were very polite and friendly. They showed great attention to detail throughout the whole process and listened to everything i had to say. They were extremely knowledgeable, competent, and thorough. They were able to pinpoint why my account was suspended and create a plan of action to resolve the issue in a timely manner. I also appreciated how they followed up with me on the necessary steps to take moving forward in order to prevent the same occurrence from happening again.

The only negative i would say is their service was very expensive. To be fair i dont know the pricing of all the competitors but i did not expect to pay the amount I did. However, i suppose you get what you pay for.

Overall I would 100% recommend Riverbend for all of your Amazon seller account needs. Although they are pricey, but i believe based on my own experience and through prior research they will provide you with the highest value. I believe they are your best shot to getting your amazon account reinstated. I say this with confidence as my account was reinstated after the very first appeal. 10/10 Great service!

I came across with Riverbend Consulting and happy to have their service since they resolved my Amazon suspension Account in a few weeks. Now I'm back to business. Good job guys, thank you very much.

No

Great service

The team were knowledgeable, responsive and instructions were easy to understand

No

Riverbend provide a helpful and necessary service when you are not getting any joy from Amazon Seller Central.

The team is very knowledgeable about resolving issues with the Amazon Seller Performance team. After many issues and major delays of 55 days, they were able to get my account reinstated and hold on funds released. They even were able to go over the Performance team's slow response to get my plan of action and appeal in front of the top management who finally pushed the team reverse their hold on my account.

They appeal service is expensive and it took 55 days to get my Amazon account to be reinstated. The delay was not Riverbend's fault, but I wish they had found a faster way to resolve my issue and avoid the thousands of dollars in lost sales and major financial burden on my company because Amazon held all my funds for so long.

My overall experience overall was very positive with Riverbend Consulting and I highly recommend their services! My consultant Sam was amazing. She helped me through the whole process! She did a great job to reply to the action plan and help me navigate the black hole of the Amazon Seller Performance team. It took a long time but my account was finally reinstated after 55 days on hold.

got results - resolved issue within 24 hours of engagement;
detailed knowledge of amazon's mindset and requirements to reactivate account;
detailed knowledge of ecommerce pitfalls.
excellent friendly communication;
proactive
very reasonable fee structure.

none whatsoever

riverbend consulting has been the single greatest discovery on our ecommerce journey and I look forward to a long term and prosperous working relationship with them. Jay your a genius!!!!!

Awesome team that immediately understands the problem and knows how to deal with it.

NONE

The account was suspended due to price increases and they found that this was not the case. In 2 days of appeal I recovered my account.

Great communication and help with everything. Kayleigh from Riverbend didn't give up and helped me to stay positive until we got finally reinstated.

no negatives

Delivered what was possible, Great experience and guidance.

Quick to respond. East to talk to. Takes the time to answer all your questions. Very pleased with Riverbend as a whole.

No negatives

Overall very pleasant to work with. Would recommend to others.

At the start of June we get suspended due to the dreaded code of conduct violation on Amazon Canada. Jay at riverbend worked tirelessly to help me get the account back, Always emailing & phoning back quickly giving great guidance to navigate the world of Amazon seller performance . He was always there for me even when i felt we were going to lose our Amazon account and our business. When the world is against you its good to know you have a expert & a friend on your side.

If you are having trouble with Amazon i highly recommend Jay & Riverbend Consulting

none

A fantastic service which saved our business

We worked with Jay on a item level suspension and he was fast and responsive. Was able to get our ASIN reinstated after failing to do so on our own.

no negatives

Would recommend their services. Was concerned at first if they could help us, but in the end glad we chose them.

They wrote very unique letters to send to a variety of Amazon seller help emails.

They stopped my case without communication. I had to fight to be treated like a human when speaking to them on the phone. I was baited and switched from what I bought and what I received.

For the price Riverbend Consulting charges, you expect professionalism and results. I never got my account back or anything close to it and they were disrespectful and rude to me.