Service Details
Riverbend Consulting provides Amazon seller account services, account suspension appeals and ASIN suspension appeals.
Account services include feedback removal, customer service messages, FBA reimbursements, reporting, advice and a seller protection service.
Standard and expedited appeals are offered, covering a wide range of account and ASIN issues.
- Worldwide
Pricing & Trial
Contact the supplier for a quote.
Integrations & Compatibility
- All Amazon Websites
- FBA
168 Reviews
Average overall rating
Features
Support
Ease of Use
James Tarte
Overall rating
Features
Support
Ease of Use
Tricky Linked Account Suspension
What were the positives?
Riverbend was extremely professional from the moment I called them. We were dealing with a tricky linked account suspension that I thought might never get resolved. Riverbend listened to our situation, analyze the accounts in question, and proposed a reasonable solution based on our input. Furthermore, they responded to our emails and calls in a timely manner which was very appreciated in a stressful situation.
Any negatives?
None
Overall
If you are dealing with a tricky or nuanced Amazon suspension I would not go about it yourself. Outsource it to the experts. It will be a time and money saver in the end, and I would highly recommend Riverbend's services.
Aaron Moore
Overall rating
Features
Support
Ease of Use
Their Services Worked, my account is no longer suspended.
What were the positives?
Communication, management of expectations, and inside knowledge on freeing a linked suspended account.
Any negatives?
No, Riverbend Consulting did everything they could
Overall
I would use their services again for account suspensions in a heartbeat, I will now look at all their other services also. A start to a great relationship.
Matteo
Overall rating
Features
Support
Ease of Use
Great Experience and problem solved
What were the positives?
Dealing with Riverbend has been really great as they reply immediately and they have several levels to help you solving the issue.
I will definitely keep using their services.
Any negatives?
No negative points.
Overall
Dealing with Riverbend has been really great as they reply immediately and they have several levels to help you solving the issue.
I will definitely keep using their services.
Jay F
Overall rating
Features
Support
Ease of Use
Let's go Brandon! Thanks for the excellent Reinstatement of my account
What were the positives?
Brandon was professional and persistent. Love it!
Any negatives?
Nope
Overall
Great experience overall. They worked with me, and go the job done. That's what matters.
Karolyn Stewart
Overall rating
Features
Support
Ease of Use
Cait is the BEST! Smart, fast, trustworthy. Top notch.
What were the positives?
Understood the problem(s) and how to correct them quickly.
Easy to set up an appointment
Super smart, friendly, knowledgeable.
Any negatives?
None. They're amazing.
Overall
Fantastic. The staff at Riverbend are very professional, yet approachable. They **really** know their stuff, and they don't waste any time getting things resolved. They seriously know Amazon inside and out.
Jonathan
Overall rating
Features
Support
Ease of Use
Very supportive and got the account to right group for reactivation!
What were the positives?
They were quick to respond to our needs and could point us to the correct group to get our account reactivated.
Any negatives?
None.
Overall
Very happy! Thank you!
Courtney
Overall rating
Features
Support
Ease of Use
I never expected Amazon to give me the money they owed me, but Riverbend made it happen
What were the positives?
Riverbend knows how to engage with Amazon and was able to review the fine details of my account to make the strongest case possible for my reimbursement. And it succeeded!
Any negatives?
Took a couple weeks for my case to first be considered, and a couple calls, but once we were under contract, the process was great.
Overall
Very happy with the results and with my interactions with my assigned consultant.
Shane Moloney
Overall rating
Features
Support
Ease of Use
Inactive ASINS (4)
What were the positives?
A very clear strategy was laid out from the get-go, I was assigned to one team member who took care of everything. If I have any problems in the future I will contact them right away instead of waiting a few weeks to try and fix the issue myself...Big Mistake!!
Any negatives?
None whatsoever, I am chuffed with the results in such a short time period also.
Overall
I cannot praise this company enough, easy to work with, I was prioritized and I was back selling in no time
Mayer Fulop
Overall rating
Features
Support
Ease of Use
Great Service
What were the positives?
Riverbend got a claim off our account with amazon. We're having great success with them.
Any negatives?
None
Overall
None
Cody
Overall rating
Features
Support
Ease of Use
Great Service
What were the positives?
Quality, professionalism, experience, knowledge and best team
Any negatives?
Nope
Overall
They have worked with my case professionally and patiently. This is my second time getting a service with them and I am a very satisfied customer.
Flora
Overall rating
Features
Support
Ease of Use
Riverbend Consulting - A Very professional consultation. First of all, they will ask for information
What were the positives?
1. willing to take time to figure out the problem of our account, and do the research of our account.
2. the analysis is very professional, they will analyze your account point to point, not like the other consultants based on their experience and ignore the details is base on a different accounts.
3. they will follow up the appeal even you have not ask for help and amazon has not replied the appeal.
Any negatives?
-
Overall
Professional, responsible, with a high success rate
Jiri Pavelek
Overall rating
Features
Support
Ease of Use
High profesionalism
What were the positives?
Really liked the professionalism and considering my case quite complicated by Amazon itself I was not sure about the outcome but we managed it. Appreciate it!
Any negatives?
no
Overall
Really liked the professionalism and considering my case quite complicated by Amazon itself I was not sure about the outcome but we managed it. Appreciate it!
Marco
Overall rating
Features
Support
Ease of Use
ASIN deactivated
What were the positives?
I worked with Samantha Newlands, she has very good knowledge of Amazon processes and suggested the right approach to get my ASIN reinstated, in less than one week I was able to continue selling that ASIN.
Any negatives?
no
Overall
Great results
Steven Robbins
Overall rating
Features
Support
Ease of Use
They helped me with my Amazon issue in a quick and effective manner.
What were the positives?
Great communication and they follow up with you until you are completely satisfied.
Any negatives?
None
Overall
A must have weapon in your Amazon Seller toolbelt if you are serious about your business.
Gaia
Overall rating
Features
Support
Ease of Use
Pure Tenacity
What were the positives?
Riverbend Consulting clearly communicated, followed up regularly, and most importantly, never gave up!
Any negatives?
I only wish they had more control over how quickly to solve our problem.
Overall
Riverbend was able to navigate our difficult Amazon Seller Account situation with ease and confidence. Even when I had my doubts they pushed on and eventually were able to resolve our problem. Highly recommend!
James Chang
Overall rating
Features
Support
Ease of Use
I love Riverbend, they give me peace of mind!
What were the positives?
Quick responses, caring agents
Any negatives?
I am a smaller business, so I don't get too many defects. If I had to give a negative, I would say their price may cut into profits more if you're smaller, but the peace of mind is worth it.
Overall
Great support team
david
Overall rating
Features
Support
Ease of Use
Great team, very helpful and knowledgeable
What were the positives?
Very clear direction and guidance, and very effective
Any negatives?
No neg
Overall
great experience every time
Jamie
Overall rating
Features
Support
Ease of Use
Great guide for helping you maintain good Amazon health
What were the positives?
The ticket portal is very easy to use and the analysts know how to navigate Amazon and stay on top of you -- continuing to check in with you to make sure you address your issues.
Any negatives?
There have been other areas besides health that I wanted some expert advice on. They don't consult in those other areas, but it would be really great to have one point of contact that I can ask questions to for all things Amazon.
Overall
Very helpful, very knowledgable and on top of things.
Mosh
Overall rating
Features
Support
Ease of Use
Reinstated my Amazon Account
What were the positives?
Riverbend Consulting was amazing! They quickly understood the complexities of the issue we were facing with Amazon. They clearly communicated the information needed from us and put together a plan to help resolve the issue. the issue ended up being quickly and efficiently resolved. Very satisfied!
Any negatives?
no
Overall
Higley recommended
Oren Dann
Overall rating
Features
Support
Ease of Use
Helped me to resolve my problem quickly and professionally.
What were the positives?
clear instructions
professionals
Any negatives?
expensive
Overall
Good service , needs to adjust the complexity of the case to its cost .
Brett
Overall rating
Features
Support
Ease of Use
***** A MUST HAVE In Your Corner! *****
What were the positives?
The rep with Riverbend Consulting was so helpful in handling my problem that I had dealt with for over 2 months prior to contacting them. Once I did it was resolved in about 1-2 weeks. Every step of the way the rep gave me step by step instructions on what to do. It was as if I had my own lawyer holding my hand all the way to ward off any "punks" that might mess with me.
Any negatives?
None.
Overall
It felt very reassuring and I highly recommend reaching out to them to help with your needs. They are now one resource in my corner FOREVER! A+ 5*****
Dark HELMET cOLLECTIBLES
Overall rating
Features
Support
Ease of Use
experts in writing appeals
What were the positives?
Appeals were accepted and violations were removed by Amazon swiftly.
Any negatives?
No complaints
Overall
We will keep using Riverbend to continue to improve our account health.
YESEINA LESLIE
Overall rating
Features
Support
Ease of Use
James got my account back up!
What were the positives?
We got my account back up and I'm able to continue selling. I had doubts that the appeal would work as it was a really odd scenario that no one had heard of. It took a couple of tries but they found the right angle and it worked!
Any negatives?
Pricey but will be worth it in the long run as our product sells really well.
Overall
Overall pleased with the service and would recommend. I will be using them again for any future services and will recommend to all my clients.
James Brewster
Overall rating
Features
Support
Ease of Use
Got my account back!
What were the positives?
Sam was very patient even though this was a very long and very frustrating process. There were several things that she directed me to do that helped to uncover the information that I needed to send Amazon the information that they wanted. (Amazon's emails said nothing about what they actually wanted!)
Any negatives?
Negatives: cost. Riverbend's fee wasn't inexpensive.
Overall
Overall, I think got back what I paid for. As stated before, there were several "tricks" that I wouldn't have known without Riverbend's help. They are definitely worth checking out.
David
Overall rating
Features
Support
Ease of Use
Excellent service, very friendly and fast
What were the positives?
Jennifer from Riverbend Consulting helped reinstate my ASIN on Amazon within 18 days! The entire team was friendly and helpful as they walked me through the process with emails and phone calls. They made me feel confident right from the start which really helped since I was stressed out.
Any negatives?
No
Overall
Riverbend is worth the money, and they were actually cheaper than the majority of consultants I reached out to. I would recommend this agency to anyone having difficulty with account suspension or product reinstatement on Amazon.
İbrahim Bektaş
Overall rating
Features
Support
Ease of Use
False Linked Account Suspension
What were the positives?
I had a problem with my account but never despair. There was a professional Consulting office that did its best to open my account. They systematically worked and eventually reinstated my account. Nobody's account should be suspended, but there is a very good team, Riverbend Consulting, for the solution. Thank you, Kayleigh. Thanks, Julie.
Any negatives?
I did not experience any negatives. A professional staff of excellent, well-to-do, and know-it-all consultants
Overall
I hope my account will not be suspended again, but I will recommend Riverbend to anyone who has problems with their account
Greg M
Overall rating
Features
Support
Ease of Use
Got Us Back on Amazon
What were the positives?
Good communication usually got a response within 24 hours. Very knowledgable & curteous.
Any negatives?
Was moved to another consultant, but both got results!
Overall
Great experience! Professional, courteous, and persistent to get you back online!
Kareem
Overall rating
Features
Support
Ease of Use
Riverbend reactivated my amazon account from the first appeal!
What were the positives?
My Amazon account was deactivated and Jay from Riverbend took care of everything! My experience was beyond successful and they were able to get my account back from the first try. I will definitely contact them again if I have any issues in the future. I highly recommend them and their professional, timely customer service. Thank you!
Any negatives?
None
Overall
Highly pleased.
Abdullah
Overall rating
Features
Support
Ease of Use
My suspended seller account got reinstated within 10 days only after two years of suspension.
What were the positives?
The support and fast response of the team especially Sam was extraordinary as she studied my case carefully and got my account reinstated from the first POA... this is outstanding and I'm very satisfied.
Any negatives?
No
Overall
Highly recommended and real support and excellent services.
Le Tsang
Overall rating
Features
Support
Ease of Use
Reinstated my Amazon Account
What were the positives?
My Amazon account was suspended due to an IP infringement claim. As a new seller, I was unaware that I had to obtain permission from the brand before selling their product on Amazon. Soon after listing the product, I was hit with a counterfeit complaint (even though product was authentic) which got the account suspended. I immediately contacted Riverbend Consulting. Their team of professionals guided me through every step of gathering documentation, invoices, bank statements, proof of payment, business licenses, and preparing a plan of action with corrective actions and preventative measures to get the account reinstated. They provide amazing service for a fair price and I am eternally grateful to the team at Riverbend. If you have any problems with your Amazon account, I highly recommend contacting Riverbend Consulting.
Any negatives?
None
Overall
Highly Recommended. Any issues with your Amazon account, contact them immediately.
erika oppova
Overall rating
Features
Support
Ease of Use
Very professional team work
What were the positives?
They are very helpful , and they work really fast . They will make every effort to satisfy their client and complete the work with success.
Any negatives?
No
Overall
I'm very happy after all.
PRINCESS QUEJAYCO
Overall rating
Features
Support
Ease of Use
The service we paid this company was all worth it :)
What were the positives?
Jarrett Ruvinsky did a great job. From the time he took over our account, our main account of concern got reinstated in 4 days! And then the other suspended accounts in 3-4 days! That was really fast. The appeal letters he wrote and all other instructions he gave us worked out great. 🙂
Any negatives?
It took quite a while before our account was transferred to Jarrett Ruvinsky, who was the person who resolved our suspended accounts.
Overall
We are very happy. Our Amazon suspended accounts have caused us hundreds of thousands of lost sales. The service we paid this company was all worth it 🙂
Tasfia Rezwana
Overall rating
Features
Support
Ease of Use
Overall service was good
What were the positives?
They have really good knowledge about handling amazon account issues.
Any negatives?
N/A
Overall
Overall service was good. It's a great pleasure to work with them.
Diana Fanning
Overall rating
Features
Support
Ease of Use
Riverbend Consulting was Amazing!
What were the positives?
Riverbend Consulting was professional, understanding, kind, and very knowledgeable about Amazon.
Any negatives?
Nothing
Overall
Riverbend Consulting was amazing! James was able to help me get my account reinstated all while being very professional, kind, and understanding. James was very knowledgeable with Amazon and had a strong desire to help me get my account activated. Riverbend Consulting is highly recommended.
Les Wiegers
Overall rating
Features
Support
Ease of Use
Amazing results and effective techniques
What were the positives?
Professional and creative methods. Fast responses and great customer care
Any negatives?
None
Overall
I fully recommend this service to anyone who finds themselves in the horrible situation of being suspended
Karam Assaf
Overall rating
Features
Support
Ease of Use
They get it done
What were the positives?
Riverbend has a solid reputation in the industry for a reason. They get positive outcomes when it comes to Amazon appeals. We had just sold our business and had to start a new seller account. Our new account got deactivated for inauthentic claims. Our account handler Kayleigh was extremely persistent and kept trying channels and avenues until she got it done. I did not have to send a single follow up email. She was the one proactively following up with me the whole time.
Any negatives?
N/A
Overall
I would trust Riverbend with all my future Amazon appeal needs.
Stephanie M.
Overall rating
Features
Support
Ease of Use
Great issue resolution support by Riverbend Consulting
What were the positives?
Riverbend Consulting was amazing! They quickly understood the complexities of the issue we were facing with Amazon. They clearly communicated the information needed from us and put together a multi-step plan to help resolve the issue. When the first proposed solution did not work, they had multiple back up solutions and the issue ended up being quickly and efficiently resolved. Very satisfied!
Any negatives?
No
Overall
The solution was very comprehensive and I am very satisfied with the results of their work!
sukhi
Overall rating
Features
Support
Ease of Use
account reactivated after 5 months
What were the positives?
Great people and does lot of work for you never get tired.
i was working with Jay and very easy to communicate and we were always on the same .
Any negatives?
no
Overall
very satisfied Cause Jay never give up till your account get reactivated.
Thank You
Robert
Overall rating
Features
Support
Ease of Use
Reinstated my Amazon Account Quickly
What were the positives?
They effectively were able to reinstate my Amazon account.
Any negatives?
Not one.
Overall
The team over at Riverbend Consulting was able help me reinstate my account within a weeks time. They easy assessed my situation, came up with a game plan and executed a well written appeal on my behalf. It didn't take me more than an hour out of my time to get them up to speed with the situation. I would HIGHLY recommend them.
Evan
Overall rating
Features
Support
Ease of Use
Riverbend helped me reinstate ASINs after IP claim
What were the positives?
Riverbend helped me tremendously with an IP infringement claim I had against some of my products on Amazon (5 ASINs total). They had great guidance on how to deal with it, what documentation to collection, and provided customized templates on what exactly to say in the appeals. Some of the 5 were resolved quickly and the last one took a full 3 months to get done, but Riverbend was there every step of the way. And on top of that they followed up with ME to make sure things were moving forward, to check in, and give me next steps.
Any negatives?
Some of the templates weren't written as clearly as I would've done so I made some edits, but they got my 90% of the way there.
Overall
Reasonably priced, great service, highly recommended.
Elina Moyn
Overall rating
Features
Support
Ease of Use
Quick to Action
What were the positives?
Everyone was incredibly responsive and available for our urgent Amazon account needs. Highly recommend them for the level of professionalism, knowledge, and speed in helping correct issues.
Any negatives?
Nope!
Overall
Outstanding, highly recommend.
Jonathan N
Overall rating
Features
Support
Ease of Use
Good Team to work with
What were the positives?
Quick concise work, to the point
Any negatives?
none
Overall
great job
Terry
Overall rating
Features
Support
Ease of Use
Riverbend got it done when no one else could.
What were the positives?
Great service, Set expectations upfront.
Any negatives?
Price.. While it was totally worth it still a little gut punch.
Overall
These guys clearly have been doing this for a very long time. They gave us hope and were able to go our account unsuspended that was virtually dead in amazon's eyes. Fraudulent docs are a very hard thing to fight but. But Jay @ Riverbend went to bat for us and get the account back.
If you tried other things and getting nowhere reach out to these guys...
Sidhant
Overall rating
Features
Support
Ease of Use
Loved the service! Thanks!
What were the positives?
The whole process from Onboarding to communicating with them was seamless and productive! The person in charge of my case was superb and very helpful. The level of professionalism was very high and that’s exactly what I was looking for! Thanks again! Cheers!
Any negatives?
No negatives at all
Overall
The best experience tbh!
Josef Rottenberg
Overall rating
Features
Support
Ease of Use
Amazing service!!
What were the positives?
They were extremally helpful walking me through the process of reinstating my closed listings.
Any negatives?
NO!!
Overall
Extremely professional!!
Maria S.
Overall rating
Features
Support
Ease of Use
Amazing team with great results!
What were the positives?
Thank you to Riverbend Consulting (especially Jay) for assisting us with the account reinstatement! He took an entirely different approach in trying to reinstate the account and it worked like a charm. I am so thankful that the mutual effort has paid off!
Any negatives?
None
Overall
Great experience as always!
Caleb Pribanic
Overall rating
Features
Support
Ease of Use
Ultra helpful- they get you results
What were the positives?
Reinstated my listing
Any negatives?
Nope, very easy to work with
Overall
5 stars, Riverbend gets the job done quickly & effectively. This really helps with getting account health issues solved & off of my plate
Kim
Overall rating
Features
Support
Ease of Use
They put their all into helping clients!
What were the positives?
On top of it, and stayed in communication. If she hadn't heard from me, she was checking in.
Any negatives?
Took a bit of time, but that wasn't their fault.
Overall
So pleased with the service and help! Kayleigh was wonderful. I highly recommend them~
Andrew G
Overall rating
Features
Support
Ease of Use
Job successfully done ✅
What were the positives?
The company was able to help me pass Amazon verification. All the time they replied in a timely manner. Good customer service and fast delivery! Recommended
Any negatives?
None
Overall
100% happy with the results
Gilad
Overall rating
Features
Support
Ease of Use
Very professional service
What were the positives?
We had and issue with our listing not being created on Amazon, they worked with us and referred us to the right contact to solve the issue, during the process they acted very professionally and wee are very pleased from he service we received, everything was upfront and clear
Any negatives?
None
Overall
Very good service
David Rifkin
Overall rating
Features
Support
Ease of Use
If you run an Amazon business you must have Riverbend Consulting in your corner!
What were the positives?
If you need any help with your amazon account you will get it and fast! We have so many issues that arise daily and everytime Riverbend gets it done! They are expert communicators! They know how to get it handled!
Any negatives?
None!
Overall
The best option for having your Amazon account monitored 24/7 and protected 24/7 from the Amazon issues that never stop!
erik
Overall rating
Features
Support
Ease of Use
helped me get back my account from forged documents
What were the positives?
got my account back
helped me whenever I needed help
Any negatives?
took a little too long to reply
Overall
satisfied
Peter Lee
Overall rating
Features
Support
Ease of Use
5 Star Service and Result
What were the positives?
Everyone on this diverse team is extremely knowledgeable and client service oriented.
Any negatives?
None
Overall
Already have success in getting appeals approved. Great service!!
Christopher Fairweather
Overall rating
Features
Support
Ease of Use
Riverbend Consulting is a great firm to work with.
What were the positives?
They start working on your appeal right away and they wont stop till they get the job done. Thank you.
Any negatives?
Nothing negative
Overall
GREAT WORK
levent ARIK
Overall rating
Features
Support
Ease of Use
we Received Intellectual Property Complaints
What were the positives?
Our problem was solved in a very short time. We thank them so much especially for their close attention.
Any negatives?
There isnt
Overall
Their problem solving and different ways of approaching them are very successful.
Mg
Overall rating
Features
Support
Ease of Use
Easy to use - From the UK
What were the positives?
The customer service is brilliant, ask all your details, give you to a consultant.
Any negatives?
No
Overall
Best service to support your account.
Doug Short
Overall rating
Features
Support
Ease of Use
Excellent Support
What were the positives?
I have had very mixed experiences with support for managing Amazon issues, and Riverbend is by far the best. Excellent service and extremely pleasant people to work with.
Any negatives?
None
Overall
Highly recommended.
Jill
Overall rating
Features
Support
Ease of Use
Great service and result I received from Jay at Riverbend
What were the positives?
Good appeal letter wrote that got the issue resolved.
Any negatives?
None
Overall
Worked with Riverbend for many years and I know I can trust them when I needed help.
Elan
Overall rating
Features
Support
Ease of Use
Always There Every Step Of the Way!
What were the positives?
My appeal to Amazon was incredibly complex and mind numbing. Nothing made sense and Riverbend went above and beyond the call of duty to help me get my account back at a time where I was getting nowhere, getting confusing messages from seller support, and had to take drastic measures (won’t disclose) to get answers on why my account was deactivated. 6 weeks go by and after taking those drastic measures, I finally got an answer on my account deactivation. Once this piece of the puzzle was put together, my consultant Jay helped craft a winning appeal, which required even more escalation but once that happened, I got my account back. I thought literally I was going to lose my mind but Jay and his team helped keep my mental composure in place and gave me belief in the process. I am I used them and it will be the best money that you spent!
When there was darkness, now light.
Any negatives?
1. Keeping the email chain organized was hard to do so maybe break down the email replies into multiple smaller tickets instead of 1 large one?
Overall
Perfect 10!
Cindy
Overall rating
Features
Support
Ease of Use
Experienced amazon Seller
What were the positives?
won all performance cases with great POA's
Any negatives?
so far so good
Overall
excellent investment to keep your account healthy
Libby
Overall rating
Features
Support
Ease of Use
Fabulous service and worth it
What were the positives?
Hired for dealing with Amazon suspension. They methodically walked me through the steps to take. They followed up always in a timely manner. The consultant was a joy to deal with. Truly a professional operation (you never know when you hire someone off the internet) And best of all, they got me the wanted result - a clean up and running Amazon account.
Any negatives?
Nope
Overall
Super happy.
Mayer Cohen
Overall rating
Features
Support
Ease of Use
Great work
What were the positives?
Professional plan of actions, listing reinstated on second attempt.
Any negatives?
Turnaround time.
Overall
Great work will use again
Morris Nawlo
Overall rating
Features
Support
Ease of Use
I highly recommend doing business with Riverbend Consulting.
What were the positives?
Riverbend consulting reinstated several asins that were suspended.
Any negatives?
There were no negatives at all.
Overall
I highly suggest working with Riverbend Consulting. They helped with restoring several asins which were suspended. They were very responsive, helpful, and nice. Thank you Kaitlin, Jarrett, and Jack M.
Magonda
Overall rating
Features
Support
Ease of Use
Reinstated my suspended account
What were the positives?
They supported me when all other service providers gave up on me
They fought for me for 6 months and didn't stop until I was reinstated
Any negatives?
None
Overall
Would recommend 100%
Jonathan Suau
Overall rating
Features
Support
Ease of Use
Incredible experience!
What were the positives?
Everything! Julie and Jay were able to reinstate an account with ease and walked me through every step of the process. They were extremely helpful and patient the entire time.
Any negatives?
Aside from Amazon Seller Performance making silly mistakes, there were no negatives from Riverbend Consulting or Jay/Julie
Overall
I'm very happy with the services Riverbend Consulting provided and am excited to work with them again in the future!
Top O
Overall rating
Features
Support
Ease of Use
Account reactivated!
What were the positives?
Very professional and follow up was great.
Any negatives?
None!
Overall
Great experience using Riverbend. I was a little bit hesitant and decided to give it a try based on reviews I’ve seen online. Less than 2 weeks, my account was back again and I can do business. Thanks to Riverbend team. Garret and Sam did a wonderful job. Will use them again just in case.
Yuli Prizant
Overall rating
Features
Support
Ease of Use
Reinstated my Amazon account
What were the positives?
Professional, hardworking & consistent !
Any negatives?
N/A
Overall
Thank you so much to Sam and the entire team at RIVERBEND Consulting! Truly professional and helpful team. Got my Amazon account reinstated in no time. The have excellent customer service that always was attentive to my needs and/or concerns . I highly recommend this company to anyone who is in need of any Amazon related issues.
Ron V.
Overall rating
Features
Support
Ease of Use
This is the second time I have had to use their service.
What were the positives?
They knew exactly what was needed and where to go to in order to solve my business problem.
Any negatives?
Different time zones because I was on the east coast.
Overall
Very pleased with the outcome of solving my authentic complaint from an amazon customer.
A customer
Overall rating
Features
Support
Ease of Use
Such a wonderful organization and hard-wroking, very professional and smart staff
What were the positives?
Quick response, affordable rates
Any negatives?
None
Overall
Extra awesome!
Kira L
Overall rating
Features
Support
Ease of Use
Amazing Experience + Customer Service
What were the positives?
James was phenomenal. He was so helpful and was able to put an appeal together just based off our account. I didn't give him any background and he hit the nail on the head. The appeal was submitted 2 days after we connected and we were reinstated within a few hours of submitting the appeal.
Any negatives?
NA
Overall
Great experience. I will confidently recommend Riverbend and use them again if needed.
Nickolaos Michaelides
Overall rating
Features
Support
Ease of Use
Very pleasant experience
What were the positives?
Great customer service
Quick
Professional
Got the job done
Any negatives?
None
Overall
Very happy with this service.
I had just started a new amazon account and I had an account verification issue.
Riverbend helped sort it out very quickly. Jay was extremely professional and knowledgeable.
Highly recommend this company.
Kyo chin
Overall rating
Features
Support
Ease of Use
This was 4 months in fighting with Amazon,we got our amazon account reinstated.
What were the positives?
Our amazon was closed to Trademark Infringement (51 count) After much research, we decided to go with Riverbend. This was 4 months in fighting with Amazon,we got our amazon account reinstated, I have to say you get what you pay for. There were more affordable companys that claim they do what they do but if anything I would highly recommend Riverbend. Thank you Riverbend for all your hard work and help.
Any negatives?
none what so ever
Overall
Customer Service was excellent, they follow up on you and they don't give up on you. Choosing this company was the best choice. They will find different ways and tactics to fight for you with clear direction and also great at following up on our case. For any Amazon issues Riverbend is the way to go
Fergus Malone
Overall rating
Features
Support
Ease of Use
Great service
What were the positives?
It worked in the end, got my account reinstated. Very helpful consultant Julie
Any negatives?
None
Overall
Great!
Brent Crandall
Overall rating
Features
Support
Ease of Use
Absolutely Phenomenal
What were the positives?
Effective, results-driven, perseverant, responsive and professional. True experts in the field of Amazon seller account health, risk mitigation, and issue resolution.
Any negatives?
none
Overall
I can't say enough about how much I love working with Riverbend. They create peace of mind and they get results. As an Amazon seller it is SO NICE to have a team like this in my corner. I appreciate them from the bottom of my heart.
Kenton
Overall rating
Features
Support
Ease of Use
These guys get it done!
What were the positives?
Kayleigh was extremely helpful in getting out account reinstated. Communication, expertise, and speed was great!
Any negatives?
None!!!
Overall
100% Recommend them
MICHELLE FLORENCE
Overall rating
Features
Support
Ease of Use
reinstatement
What were the positives?
i am so so happy with Riverbend services. they were so professional and they reinstated my account within a few days. I can''t be more than happy .... highly recommended their services whoever has issues on amazon.. THANK YOU SO MUCH Riverbend.
Any negatives?
can't complain AT ALL!!
Overall
OVERALL WAS EVERYTHING BEST!!!
Jason Belfer
Overall rating
Features
Support
Ease of Use
Complete and professional service.
What were the positives?
They did everything promised and so much more!
Any negatives?
None
Overall
I’m so happy they helped with my account and I have confidence they can help me for years to come.
Nathan Matthews
Overall rating
Features
Support
Ease of Use
Unbeleivably helpful and did not give up until the job was done
What were the positives?
Easy to work with
very attentive
very persistent
Any negatives?
None
Overall
Perfect!
Abhinav Jain
Overall rating
Features
Support
Ease of Use
Kayla was persistent and super knowledgeable
What were the positives?
Kayla worked with us until we got our approval. She didn't give up and kept on exploring ways for us to have the account unlocked. Amazon suspended our account and even though we were providing all the required documents, Amazon just won't respond. Our pleas were just falling on deaf ears and we had to find the right contact which Riverbend helped us find.
Any negatives?
None.
Overall
Would recommend RiverBend to anyone whose account has been suspended by Amazon. Keep patience and work with them - account unlocking might take time but Riverbend will work with you and eventually get your account unlocked.
Dee
Overall rating
Features
Support
Ease of Use
Had a couple ASINs that got shut down by Amazon. We were able to get them back online.
What were the positives?
Samantha with riverbend kept on helping me to the end. We submitted several plan of actions to Amazon and different teams until we got it active. I had one ASIN that has been shut down for over 5 months and I had sent well over 20 POA's to and I was't making progress.
Any negatives?
No, very professional
Overall
Greater service. Timely, responsive, and professional
Jason R
Overall rating
Features
Support
Ease of Use
Fixed Deactivated Account
What were the positives?
-handle issue fast and professionally
-honesty
-made me feel comfortable
Any negatives?
none
Overall
Like many other sellers, I was deactivated for a second time and was worried that it was over for my account. Riverbend pick the perfect consultant for me, Kayleigh, and she helped me get my account back. Trust me when I say this team is worth every penny. They had me back and running in no time at all. Please if your need don't hesitate to call them, I will recommend them to all sellers that I know.
David Dror
Overall rating
Features
Support
Ease of Use
Extremely Knowledgeable and Expertly qualified
What were the positives?
Julie was extremely knowledgeable on the subject matter and issue I was dealing with. She communicated perfectly and was instrumental in resolving my problem.
Any negatives?
No negatives at all, it was a pleasure working with Julie and Riverbend. I recommend them to anyone that needs help.
Overall
Would certainly work with Riverbend again, especially with Julie. Excellent experience and will be highly recommended by me in the future
justin rapoport
Overall rating
Features
Support
Ease of Use
Account health
What were the positives?
Great communication and results
Any negatives?
nothing
Overall
Would hire again, awesome team
Ian No
Overall rating
Features
Support
Ease of Use
Another amazing experience
What were the positives?
This is not my second time using river band consulting my first time I use them to get my Amazon account back up and my second time I took a risk and use them for my eBay account that had gotten shut down both times they were purely amazing they held my hand from the beginning to the end and guided me through all the steps to get my account back up and open I couldn't be happier with the level of customer support in-service that this company provides I wanna give a special shout out to Jay and Joseph for always helping me so much and never giving up until we got a positive outcome that we wanted in the end these guys are number one
Any negatives?
I've not had any negative experiences with Riverband consulting
Overall
Overall, I would grade them an A+ in every aspect they were flawless the world needs more companies like this
Oleg Izikson
Overall rating
Features
Support
Ease of Use
Great overall experience and quick resolution.
What were the positives?
The team at Riverbend have been very professional and resolved my all issues within a few days.
Any negatives?
None
Overall
Great experience working with Riverbend. I highly recommend their Amazon services to any firm working with Amazon.
David Torres
Overall rating
Features
Support
Ease of Use
Account Reinstated in less than 2 weeks
What were the positives?
Communication was excellent! Everything, the whole process was smooth. Amazing people!
Any negatives?
No negatives at all
Overall
I highly recommend Riverbend Consulting!
Jacob Aboksis
Overall rating
Features
Support
Ease of Use
They were amazing they were there at all times helping me out I was shocked they got it done
What were the positives?
I was very shocked that they got it done I did take a while but I still got it done really amazing people and easy to use and clear and understanding
Any negatives?
It was a hard case and he took a little long time but they got the job done
Overall
Excellent I would recommend them very nice people very easy to understand and I’m a beginner and computer software the very clear and understandable
Kanwal Pervaz
Overall rating
Features
Support
Ease of Use
I had a great experience with Riverbend.
What were the positives?
Julie was a pleasure to work with. She was real and didn't bullshit. Also she was very easy to get a hold of, even responded on the weekends.
Any negatives?
none that I can think of or that is detrimental. I will say the initial appeal did take a bit longer than expected but I think that was a one off situation.
Overall
I had a great experience with Riverbend. My account was deactivated and it was the first time something like this has happened to me. Naturally I freaked out. I did some research on these types of services and many reviews mentioned that they were scams. Many reviews stated that the reps never get back to you. I can tell you with full confidence that this isn't the case here. Both Jarrett and Julie were both accessible whenever I needed them and were very helpful.
Although my reinstatement took a little longer than we thought it was going to take (through no fault of their own), it did get done and without the resources these guys provided I don't know how much longer account would have been down.
Jeremy Jordan
Overall rating
Features
Support
Ease of Use
It's worth choosing Riverbend Consulting when dealing with Amazon reinstatement issues
What were the positives?
Excellent follow-thru. The communication was excellent! I was able to work thru all the channels to communicate with Amazon. I wouldn't have been able to do this on my own. They know the proper actions and steps to take and will easily walk you thru them and direct you along the way.
Any negatives?
None that I can think of. Obviously I didn't love the idea of having to pay for this situation, but that is the occasional price you have to pay when selling on Amazon and having to deal with Seller Performance. In the end it was worth the price to solve this important issue for my business, without digging myself a 6 foot grave by trying to persuade Seller Performance directly.
Overall
It's worth the money and you won't regret choose Riverbend Consulting to help you with your issues with Amazon.
S Newhouse
Overall rating
Features
Support
Ease of Use
Great experience
What were the positives?
Great experience, we resolved the problem. This process went better than planned.
Any negatives?
No negatives, this was a smooth successful experience
Overall
Before contacting Riverbend we could not win the appeal. We tried multiple times and kept getting denied. After a few attempts with Riverbend, we won the appeal. We would not have accomplished this without their help.
Thank you.
Nisha Bhatt
Overall rating
Features
Support
Ease of Use
Excellent service, highly attentive, reassuring and $$ competitive - would highly recommend!
What were the positives?
Jonathan and his team, specifically Sam were very attentive to our needs. First of all, setting the tone by assessing our needs thoroughly and coming back with a simple POA and pricing. Our case was followed up on diligently by our account manager Sam who helped us "jump through the hoops" we needed to to get where we needed to!
Any negatives?
None
Overall
Exceptionally professional service, competitive pricing and extremely easy to follow instructions and communications.
Philip Ahrens
Overall rating
Features
Support
Ease of Use
Complicated reinstatement
What were the positives?
The same technician handled the reinstatement from start to finish.
The technician *heard* the concerns and helped navigate the extra complexities.
Any negatives?
None
Overall
I hope we never come back! But if we ever experience another account suspension, you can bet your last dollar we will use Riverbend.
Jason Galloway
Overall rating
Features
Support
Ease of Use
Wow - amazing service
What were the positives?
After a month of trying to reactivate our account, Riverbend was able to get it activated in less than a week. The service was fast and professional. I highly recommend this group.
Any negatives?
No
Overall
Excellent
kevin fernandez
Overall rating
Features
Support
Ease of Use
Very happy! What else can I say?
What were the positives?
The Riverbend team was very adamant in helping me. My situation was crazy as Amazon suspended me twice, and then reinstated me 3 times. I am extremely happy I hired Riverbend to assist me with this case. I recommend them to anyone having issues with Amazon.
Any negatives?
In dealing with Amazon you need patience, and then some more patience. But absolutely no negatives with Riverbend.
Overall
I had a great experience with the Riverbend team. My situation was probably one of the worst I have had with Amazon and the Riverbend helped me reactivate my account 3 times when Amazon reinstated then suspended my accounts twice within a week of each other.
Great job to the team in coming up with a solution and sticking with me throughout this fiasco!
Bryan Haskell
Overall rating
Features
Support
Ease of Use
Unbelievable work by an awesome group of people!
What were the positives?
Riverbend was communicative the entire process always responding quickly to any questions I had! Through plan of action and knew the right people to send emails to!
Any negatives?
None!
Overall
Would and will recommend them to anyone needing any type of reinstatement service. I don’t know how you guys do it but I’m forever grateful! Thank you so much!
Sam Levey
Overall rating
Features
Support
Ease of Use
Assistance in managing / navigating complaints process
What were the positives?
Filed complaint, got result. Led efforts, provided template for execution, tracked and monitored status
Any negatives?
no
Overall
Thanks!
Andrew
Overall rating
Features
Support
Ease of Use
Riverbend got the job done in the time frame they said they would
What were the positives?
They explained the process, answered our questions, and laid out a plan. They were accessible during the whole process and followed up multiple times.
Any negatives?
none
Overall
Great service and got the job done!
Joseph
Overall rating
Features
Support
Ease of Use
Great Service Would Highly Recommend
What were the positives?
The appeals were written well and information organized properly. The ASINs were reinstated quickly.
Any negatives?
The onboarding time took many days and the consultants won't begin writing the appeal while you gather necessary documentation. This caused a 5 day delay for us.
Overall
Would recommend
Chad Friedman
Overall rating
Features
Support
Ease of Use
Highly recommend to anyone
What were the positives?
Super communicative and fast. Answered every question I threw at them!
Any negatives?
Didn’t have a single negative with them.
Overall
Overall would recommend to anyone. Working with them was awesome.
C. Farren
Overall rating
Features
Support
Ease of Use
My account was Reactivated in under 15 mins, AMAZING!
What were the positives?
The Positives:
Prompt and clear communication
Professionalism
Any negatives?
None
Overall
I am so happy. After waiting several months I finally took the leap and contacted Riverbend., I was afraid at first but my agent Sam assured me she could help and was vey knowledgeable. Tara the my onboarding agent was kind, helpful and knowledgeable too! Riverbend Rocks!
Anthony Fossett
Overall rating
Features
Support
Ease of Use
Lauren is awesome!!
What were the positives?
Riverbend is extremely helpful and gets the job done! Lauren was on top of things, and available whenever I had questions. Service like this stands out and makes it much easier for me to come back when I have issues. 10/10 and highly recommended.
Any negatives?
n/a
Overall
I will continue to use Riverbend if any issues arise.
Thanapol Puntastan
Overall rating
Features
Support
Ease of Use
Amazing service and result
What were the positives?
I don’t like to write reviews but this is an exception. I worked with Angela on my ASIN suspension that I was unable to get resolved after working with another consultant for a month before I came to Riverbend Consulting. Everything went smoothly from the prompt onboarding to working on my specific case despite already having several failed appeals.
Angela is very knowledgeable with Amazon’s appeal process in and out and very responsive. She worked tirelessly on my case for over another month with several appeals and escalations until we finally got it through. I could see a huge different between her an another firm that I had worked with.
Angela is extremely professional with her work and advice. I won’t hesitate to recommend her to anyone.
Any negatives?
N/A
Overall
I truly appreciate and thankful to the Riverbend team and particularly Angela
Joe Mertz
Overall rating
Features
Support
Ease of Use
Fake counterfeit POA
What were the positives?
Kayleigh Cockerill help me with the POA, I loved the rapid reply's which helps a lot in this situations, very smart and effective, looks very organized team...Very thoughtful
Any negatives?
have to be very carful with the ASIN's before sending the POA it's should match with ur case
Overall
Very very happy and would highly recommend, got reinstated at the first POA,
Johan Moolman
Overall rating
Features
Support
Ease of Use
Julie help us re instate our ASIN. She is effective, to the point, patient and does not back down
What were the positives?
Our ASIN went dark because of two reasons. 1. We had a infringement issue that Amazon said would fall away however somehow they linked our existing brand product to the suspend ASIN. We had no idea what was going on it was bizarre and not much reason was provided by Amazon. I called Riverbend and I signed up for the accelerated appeal. Within minutes Julie was assigned to my case. She called right away and in not time new exactly what went wrong and provided me with an action list. The next day we called Amazon and we got told what to do to re instate my listing. We had to make a second call 48 hours later to finalize connecting my old SKU to the new ASIN. I would never have been able to navigate this situation by myself. Julie is professional, effective, to the point, sharp and don't back down. Not once did I have any doubt in what our game plan was going to be. Amazing person and company. Thank you Riverbend and thank you Julie
Any negatives?
none
Overall
Excellent
Carlos Romero
Overall rating
Features
Support
Ease of Use
It's a little bit slower than I expect for the service, but 100% effectively
What were the positives?
Good attention, correctly tracking of the case, carefully procedure.
Any negatives?
The only negative is the time, but it's most an Amazon thing than a Riverbend responsibility.
Overall
It was a good experience to work with this team.
Monica Burgos
Overall rating
Features
Support
Ease of Use
Peace of Mind and Pocketbook
What were the positives?
I consider myself a pretty intelligent and tenacious person, but trying to deal with an Amazon account deactivation was beyond my expertise and my patience. Thank you Riverbend! You got my account re-activated in record time and removed the burden I was shouldering. Even though I am a relatively small seller on Amazon, you were worth every penny!
Any negatives?
This was such an emotion issue for me and I was very sensitive about it. The consultant I was working with was very straight forward, which I would normally appreciate. I didn't realize how bad I was feeling about myself til I was reminded of the mistakes that I had made, so I got a little hurt by some of the communication. However, when I let the consultant know how I felt, he immediately reached out to me in a personal way (via phone instead of email) and gave me back some confidence and perspective. It was just what I needed.
Overall
I will not hesitate to ask for Riverbend's assistance again in whatever way I may need help. Thank you a million times over.
Hoang Dung Tran
Overall rating
Features
Support
Ease of Use
Perfect service
What were the positives?
- Well knowledge and experiences
- Fast reply, easy to work with
- They're professional. They know how to write the appeal, what the documents we need to use and the most important is they know who to send the email.
I struggled with my suspended account in 6 months. Amazon did not reply my last appeal for 3 months. I'm totally hopeless. They solve the problem in 7 days. Amazing! I wish I could use their service as soon as my account was suspended.
Don't try to appeal by yourself, let them do it. Save your time and start your business soon.
Any negatives?
None
Overall
10/10. I will use their service if I have any problem with Amazon in the future.
Salman Sheikh
Overall rating
Features
Support
Ease of Use
Highly recommended!
What were the positives?
The consultant was extremely knowledgeable about the matter and knew exactly what we had to do and got my account reinstated!
Any negatives?
none
Overall
Simply amazing. Extremely professional and knowledgeable. Highly recommended.
caner
Overall rating
Features
Support
Ease of Use
I wish there is a 0 star option for this company.
What were the positives?
There is no any positive thing.
Any negatives?
I wish there is a 0 star option for this company. Since the beginning, the process was very amateur and it took very short time to accept failure. They tried with 2-3 different appeals with 6-7 different ways. Waste of money and time. Do not expect creative solution from riverbend consulting. I am not writing this because they have failed for the suspension, i am writing this because they did not try harder. After Kayleigh wrote me that we are done, they stop the communication, i had to call the company.. Great advertise with low work quality. In stead of paying 2250$ to them, use that money for new LLC and investment. Very dissapointed.
Overall
I do not recommend
Israel Ramirez
Overall rating
Features
Support
Ease of Use
Great experience
What were the positives?
Fast response, they understand your needs and are always ready to help.
They won't stop until you are satisfied.
I highly recommend.
Any negatives?
No
Overall
I'm glad I contacted them. They helped me solve my problems with their knowledgeable team.
Gandhi Perla
Overall rating
Features
Support
Ease of Use
They know their stuff!
What were the positives?
Timely Response
In-depth Analysis
Detailed POA
Continuous Followup
Any negatives?
Biggest negative so far is that they make the stuff look easier to do it ourselves but we always fail when we do this ourselves.
Overall
We are selling on amazon since 2010 (11th year) and I had many instances where I would have been lost without Riverbend Consulting.
Rafi
Overall rating
Features
Support
Ease of Use
Riverbend provides a GREAT AAA Service! Got a Positive & Successful Outcome! Highly Recommend!
What were the positives?
They will guide you all the way through step by step. They were successful in our very difficult case, and had extensive knowledge and expertise in the matter on hand. Try them, they will do exactly all they say they can do for your case to reach a successful outcome for you.
Any negatives?
As a client you must remain patient as they do their work and trust that they will get it done right!
Overall
Highly recommend their services!!! 5Stars! We would not have been able to reinstate our account without their help, since we had reached a dead-end on our own, but hired their services and thanks to their knowledge & experience we got a successful outcome and our account was reinstated!
Stephen Yang
Overall rating
Features
Support
Ease of Use
Great to Work With, Patient, Understanding, Kind, Determined, Experienced, and Resolute
What were the positives?
I worked with Sam Newlands as my rep. She was so patient. She stuck with me for the long haul and was soo, soo patient, kind, and understanding. Most people would have given up, I would assume. In fact before I worked with this company I worked with another and after shelling out money (because I thought they were cheaper) they essentially gave up on me. My money was well-spent here with Riverbend Consulting. Sam was experienced, and guided me through the process. We ran into some bumps but that's because of Amazon. Sam was able to masterfully navigate around tough and complicated issues. Moreover, she really took the time to listen to understand what was going on and how to present it logically and clearly and persuasively. I'm glad I went with Riverbend Consulting. I highly, highly recommend.
Any negatives?
Really none at all. It took a bit longer than I had hoped but that's more Amazon's fault than Riverbend's. Riverbend was patient through it all.
Overall
A+. See notes above. I don't know about the other account reps but Sam is the best 😀 At least that's how I feel. I'm sure others would be great too. The whole company has been great to work with from start to finish. I really feared at some point someone wouldve given up on me since another company did (which charged me per hour). I essentially paid more with Riverbend and 100000% less per hour and unlike the other company Riverbend stuck it out and didn't leave me out to dry - and helped me cross the finish line! I'm a huge fan!
Helen Doyle
Overall rating
Features
Support
Ease of Use
Riverbend Helped Me Get My Seller Account Reinstated!
What were the positives?
Jay was amazing.. he is knowledgeable, professional and easy to work with. My account was suspended for forged and/ or manipulated documents. They were able to determine what the root cause was and to help me appeal the case. Thankfully after several appeals and escalations I finally got my account reinstated!
Any negatives?
I can't say anything negative about working with Riverbend!
Overall
If I ever need help again with my Amazon Seller account (hopefully not!) I won't hesitate to contact Riverbend Consulting!
Anthony Slama
Overall rating
Features
Support
Ease of Use
Good advice, positive followup
What were the positives?
I was able to get good advice from Riverbend on my account suspension, the most valuable piece of advice was the link to contact amazon directly. All of the back and forth with amazon was handled by myself but if i didn't have that number to call it would have been impossible.
I would recommend them for reinstatement help if you've tried every other option, and are still having a problem.
Any negatives?
Not many negatives, it took a few days for the consultant to review my case, but overall i'm reinstated so I'm a happy amazon seller.
Overall
I would recommend this service for reinstatement advice / help. A bit pricy, but in the longrun its worth it.
Edward K Sun
Overall rating
Features
Support
Ease of Use
It was a great experience with Kayla
What were the positives?
It was a great experience with Kayla, consultant assigned to my case!
She is everything I had hoped for ..
- experience
- patience
- courtesy
- follow through
- puntual
- detailed
.... and we restored the deactivated account!!
Any negatives?
N/A
Overall
Professional and dedicated sercvice!
David
Overall rating
Features
Support
Ease of Use
Professional, a lot of knowledge - 2 things that make every mission to accomplish.
What were the positives?
I was working with Julie, she responded to my Emails fast, called me from her cellphone on weekend time to speak with Amazon representative - this service isn't cheap - but worth every penny!!!! very happy with the results!!
Any negatives?
NONE! I really mean it!
Overall
Another happy customer - maybe the most happy of the, 🙂
Zach Shandler
Overall rating
Features
Support
Ease of Use
Working with Riverbend has been great!
What were the positives?
Knowledgeable and experienced team who genuinely cares about your success and fixing any issues you may be dealing with.
Any negatives?
None
Overall
Great experience and Riverbend will definitely be my first choice should I encounter any issues in the future. I would recommend Riverbend to all Amazon Sellers.
Edward Gehringer
Overall rating
Features
Support
Ease of Use
Riverbend consulting has helped us be reinstated twice this year.
What were the positives?
Riverbend consulting was very helpful assisting with appeals and different methods of contacting Amazon. Their account health analysis was also helpful.
Any negatives?
Riverbend was a bit slow to respond at times but understandable since it is the holidays. There were some spell check errors in appeals.
Overall
I would recommend Riverbend to other companies seeking to reinstate their accounts.
Ricky Chung
Overall rating
Features
Support
Ease of Use
Excellent Service and help me to solve BIG problems with Amazon
What were the positives?
This is the first review I am writing for anyone ever. That should tell you something about how much I value what Julie did for me. I got "16 ASINS" reinstated for infringement issues via Riverbend Consulting.
Any negatives?
None. Fast and reliable service!
Overall
Julie is super dedicated to his clients. I feel way more comfortable with verbal communication as compared to written – She was great on this front – she spent hours with me discussing my appeal case – brainstorming the content, discussing the structure and fine-tuning the language. She never said no to a request for an extra call and I think that is very valuable. I might have lost my entire business without her support. I'm very appreciated and so happy working with her.
JW
Overall rating
Features
Support
Ease of Use
Best Company!!
What were the positives?
They were helping out and answering emails in minutes until we got reinstated!
Any negatives?
Nothing
Overall
Best Company to deal with
Jonathan Baron
Overall rating
Features
Support
Ease of Use
Excellent service
What were the positives?
Fast, efficient, knowledgeable, helpful and successful
Any negatives?
None
Overall
Riverbend Consulting did an excellent job writing up Plans of Action for multiple cases I had. They were fast and efficient, quick to respond to any questions I had and very helpful. All the Plans of Action were accepted by Amazon fast. Julie was my caseworker and she is an absolute rockstar.
Gila
Overall rating
Features
Support
Ease of Use
Riverbend helped reinstate our listing
What were the positives?
Very professional and helpful.
Any negatives?
No
Overall
Riverbend was very professional and helpful in getting our listing reinstated. They guided us all along the way and helped us reach out to the appropriate people to get our item live again. Thank you!
Adem Sanliturk
Overall rating
Features
Support
Ease of Use
Worked with riverbend on asin reinstatement and they have done great job
What were the positives?
They dealt with the matter professionally and answered all my questions
Any negatives?
N/A
Overall
They are great
Jeff Underwood
Overall rating
Features
Support
Ease of Use
Excellent service for writing Amazon POA Appeals
What were the positives?
We received an incorrect used sold as new complaint and Riverbend were able to write a plan of action for us and get the violation removed from our account.
Any negatives?
None
Overall
Riverbend Consulting are very knowledgeable on all things Amazon, and the service they provide is fast and excellent.
Brandi Crystal
Overall rating
Features
Support
Ease of Use
For Serious E-Commerce Businesses
What were the positives?
If you are having issues with Amazon, I highly suggest using a professional to resolve those issues. I hired Riverbend after an account suspension with Amazon. This is not a situation I would have ever been able to resolve on my own. Riverbend provided support threw the appeal process. This was a two month back and forth with Amazon. Kayleigh from Riverbend was professional, prompt with her communication and most of all, she knew what she was talking about. Going against a multibillion-dollar corporation with thousands of sellers is not going to be easy. Amazon is not going to lose business without me as a seller, but my business is my livelihood.
Any negatives?
I have no negatives to speak of from my experience with Riverbend.
Overall
I would highly recommend Riverbend. They delivered exactly what they said they would which was having my account reinstated.
Leo Duger
Overall rating
Features
Support
Ease of Use
If i could give ten stars for each one I would!! These people know what going on for sure.
What were the positives?
Before we hired Riverbend we had a few POA with Amazon. Hours and hours of work and Amazon rejects them. It was very frustrating and stressful. Once we hired Riverbend. That is all taken care of. Stress free!!!
Any negatives?
Not a one. 100% positive all the way!
Overall
They know what they are doing and we couldn't be happier
Becky Logan
Overall rating
Features
Support
Ease of Use
They got my Amazon account reactivated
What were the positives?
They were very responsive and quick with direction. Their follow-through was excellent and they knew what they were doing.
Any negatives?
I had to do most of the work, as I am the one that represents my account, but they provided great guidance.
Overall
I was very pleased with Riverbend Consulting's ability to resolve my problem
Tommy Raymus
Overall rating
Features
Support
Ease of Use
I thought I had no chance at reinstatement
What were the positives?
I had an amazon related accounts suspension that dated back 9 years ago! It was a crazy mess of 8 different related accounts that I thought I would never get back into good standing.
The team at Riverbend (specifically I worked with Kayleigh), took their time to hear out all of the information about my suspension thoroughly (which there was an overwhelming amount of dating back 9 years) and came up with two plans A and B to make the appeal. I'm sure they would have came up with a plan C if the first two failed.
I thought to myself at first. I can probably do this myself why pay such a high cost to fix this? But in the end it was the little things that I would not have been able to do myself such as finding the right contact to email within amazon and knowing the right wording the appeal team wanted see. The price I paid was worth it 5x not that I am back live!
Any negatives?
No
Overall
Outstanding service. I would highly recommend if you have a suspension such as mine and take your amazon business seriously.
Fernando
Overall rating
Features
Support
Ease of Use
Got our Amazon account reinstated!
What were the positives?
Great guidance and following up by Jay.
Any negatives?
No
Overall
Would definitely use them again. Great service. A+
Michael DiPierro
Overall rating
Features
Support
Ease of Use
Amazon seller account re-instated!! Highly recommended!!
What were the positives?
Very easy to work with and focused on the main issues with Amazon. First appeal letter went through. We did our own appeals before that and all 5 or 6 were rejected.
Any negatives?
No negatives
Overall
Very satisfied and will contact again if any issues come up
Mike Sieben
Overall rating
Features
Support
Ease of Use
Amazon Experts Perform as Advertised
What were the positives?
The team was extremely knowledgeable, responsive, and extremely accommodating. Our needs were met quickly, and efficiently and they didn't give up on our case, even when it took longer than expected to resolve (to no fault of theirs)
Any negatives?
No negatives - price is high but fair for the quality of service you receive from the company
Overall
We used their services for unsuspension and found the following: Very experienced Amazon consultants that know what they are doing and are competent in teaching how their services will benefit and allow your company to run more efficiently even after their scope of work is complete. Our specific contact was amazing to deal with, understanding, and willing to answer any and all questions. Kayleigh went above and beyond for us and we greatly appreciate all the help we received.
Joey B.
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Features
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Ease of Use
RESOLVED my Parallel Accounts Nightmare
What were the positives?
Two of my accounts were shut for the Parallel Accounts violation. I was very confused about this, as I had received explicit permission from Amazon to operate both accounts and was following all of their guidelines. I called up Riverbend Consulting and my first correspondence was with Jarrett Ruvinsky, Client Relationship Manager. Jarrett patiently listened to my issue and assigned me Jay Morane, who specializes in Parallel Account issues. Jay advised me to look into the matter further and guided me as to how I should investigate. I ended up discovering that I was linked to a third, deactivated account that I was not even aware of and had no affiliation with. Jay worked diligently with me to get both of my accounts up and running within 2 weeks time. He had a lot of out of the box ideas, some that defied logic, but this was all part of a master plan that ended up getting both of my accounts quickly reinstated.
I'd like to also mention that I had spoken with four Amazon consultants prior to Riverbend. I'm happy that I stuck with Riverbend, as I believe that they were the most equipped to handle my complex situation.
Any negatives?
N/A
Overall
Very satisfied, excellent service!
Jamie Barrus
Overall rating
Features
Support
Ease of Use
After 11 months of being turned down and going in circles with Amazon- we are reinstated!!
What were the positives?
Riverbend was very helpful, gave good feedback, was very responsive, they where great to work with! The process was a lot faster than we anticipated- BONUS!
Any negatives?
None
Overall
Riverbend's team implementation and consulting were first class, straight forward and very effective. We are so glad to be up and running!
James
Overall rating
Features
Support
Ease of Use
Trust the process and you will succeed
What were the positives?
Account was reinstated after a careful and effective action plan rolled out by Riverbends consulting team. Each step of the process was tailored to our unique situation. The management and support team work together on every step taken to get our account reinstated. Account managers made themselves available to discuss each step whenever necessary. Would recommend to any Amazon seller.
Any negatives?
None
Overall
Great people with years of expertise in navigating Amazon’s complex system.
Peter Clark
Overall rating
Features
Support
Ease of Use
Jay M. at Riverbend saved the day for us
What were the positives?
We had our amazon seller account get deactivated for being linked to another selling account that belonged to a company which one of our employees used to work for....this kind of thing can happen with amazon when employees move jobs, but it became a major issue as our account was deactivated due to the link. Amazon provided very little guidance on how to solve the issue, and with hundreds of thousands of dollars of inventory on the line we absolutely had to get the issue fixed. Luckily, we had used Riverbend before for product suspension appeals, and they did great, so we knew they could help here. We called Riverbend and were connected with Jay. He worked closely with us to make sure we had every single detail amazon needed for a reinstatement and made sure we were setting everything up right. He then wrote the two appeals we needed.... and that did the trick. We got the "your selling privileges have been restored" email and our account back. Happy ending!
Any negatives?
None. We're thrilled with how things worked out.
Overall
Riverbend is the only consulting company we trust for all things Amazon. Money spent elsewhere is money wasted. If you run into any issue with amazon from product appeals to account suspensions, etc.... just save yourself the headache and call Riverbend. They'll be able to guide you through it.
Oleg Slobodkin
Overall rating
Features
Support
Ease of Use
They did the impossible!!! Got my account reinstated after almost 7 years!!!!
What were the positives?
Everything from communication to providing the right next steps to take, they layed out a plan and over delivered.
Any negatives?
Honestly no
Overall
10 out of 10 stars
Tigran Tepoyan
Overall rating
Features
Support
Ease of Use
Great service, Fast action, Super professional stuff and best knowledge when dealing with Amazon
What were the positives?
this is the second time Riverbend Consulting helps me with Amazon account issues. As always this guys know what they are doing. Very professional, fast and helpful. It is always a pain dealing with Amazon violations and suspensions. If you get in trouble (And you probably will at some point when selling on Amazon) Riverbend is the firm that will help you with any issues. 5 Stars Overall. THANK YOU RACHEL!!!
Any negatives?
Not at all.
Overall
Great Service!!!
Mathew June
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Features
Support
Ease of Use
Couldn’t be more pleased and thankful
What were the positives?
The entire experience. Responsive, positive, confident, empathetic, and successful!
Any negatives?
No negatives at all.
Overall
Very thankful to have found Riverbend Consulting to help with my suspension. I was impressed throughout the entire experience. I’m relieved to know of a great partner like this as I move forward in my business in case any other issues come up. Thank you!
Greg
Overall rating
Features
Support
Ease of Use
Great help!
What were the positives?
Got my ASINs reinstated
Any negatives?
none
Overall
pleasure to work with
Watner Osorio
Overall rating
Features
Support
Ease of Use
GREAT PEOPLE! They really do there best to help you with your situation.
What were the positives?
They were relentless with there help and strategies even when things we became more stressful.
Any negatives?
The speed at which they replied could have been faster, however not really a complaint. It’s understandable that they are not available 24/7.
Overall
Great JOB! The people are super nice and understanding. They also tell you the truth from the beginning and make it clear what’s the best thing to do about your situation.
james & gladys
Overall rating
Features
Support
Ease of Use
The best hands down
What were the positives?
Professialism Friendly
Any negatives?
none
Overall
Outstanding from beginning (Victor) and throughout (Sam) and to completion (Both). Very pleased with timely outcome but customer service was top notch..highly recommend 👌
Diana Truyenque
Overall rating
Features
Support
Ease of Use
Excellent
What were the positives?
Jay Morane
Any negatives?
None
Overall
Our consultant was very knowledgeable and helpful. He was very responsive and professional, and our ASIN was reinstated thanks to his hard work and dedication.
G. Brent Barkin
Overall rating
Features
Support
Ease of Use
Job WELL DONE!
What were the positives?
Once you get them onboard, they are not afraid to write draft after draft to ensure your appeal gets done 100%! They kept after it until Amazon finally accepted our appeal!
Any negatives?
They work weekdays only, so plan accordingly.
Overall
Very happy with their level of service and professionalism. They honestly cared about fixing the issue.
Customer
Overall rating
Features
Support
Ease of Use
One year long issue resolved
What were the positives?
It since last one year i had issue with new account process. Worked with team and resolved in three weeks.
Any negatives?
Nothing
Overall
Very happy with service and highly recommend.
Ricardo Sangion
Overall rating