Riverbend Consulting

clear instructions
professionals

expensive

Good service , needs to adjust the complexity of the case to its cost .

Appeals were accepted and violations were removed by Amazon swiftly.

No complaints

We will keep using Riverbend to continue to improve our account health.

Sam was very patient even though this was a very long and very frustrating process. There were several things that she directed me to do that helped to uncover the information that I needed to send Amazon the information that they wanted. (Amazon's emails said nothing about what they actually wanted!)

Negatives: cost. Riverbend's fee wasn't inexpensive.

Overall, I think got back what I paid for. As stated before, there were several "tricks" that I wouldn't have known without Riverbend's help. They are definitely worth checking out.

I had a problem with my account but never despair. There was a professional Consulting office that did its best to open my account. They systematically worked and eventually reinstated my account. Nobody's account should be suspended, but there is a very good team, Riverbend Consulting, for the solution. Thank you, Kayleigh. Thanks, Julie.

I did not experience any negatives. A professional staff of excellent, well-to-do, and know-it-all consultants

I hope my account will not be suspended again, but I will recommend Riverbend to anyone who has problems with their account

My Amazon account was deactivated and Jay from Riverbend took care of everything! My experience was beyond successful and they were able to get my account back from the first try. I will definitely contact them again if I have any issues in the future. I highly recommend them and their professional, timely customer service. Thank you!

None

Highly pleased.

My Amazon account was suspended due to an IP infringement claim. As a new seller, I was unaware that I had to obtain permission from the brand before selling their product on Amazon. Soon after listing the product, I was hit with a counterfeit complaint (even though product was authentic) which got the account suspended. I immediately contacted Riverbend Consulting. Their team of professionals guided me through every step of gathering documentation, invoices, bank statements, proof of payment, business licenses, and preparing a plan of action with corrective actions and preventative measures to get the account reinstated. They provide amazing service for a fair price and I am eternally grateful to the team at Riverbend. If you have any problems with your Amazon account, I highly recommend contacting Riverbend Consulting.

None

Highly Recommended. Any issues with your Amazon account, contact them immediately.

Jarrett Ruvinsky did a great job. From the time he took over our account, our main account of concern got reinstated in 4 days! And then the other suspended accounts in 3-4 days! That was really fast. The appeal letters he wrote and all other instructions he gave us worked out great. 🙂

It took quite a while before our account was transferred to Jarrett Ruvinsky, who was the person who resolved our suspended accounts.

We are very happy. Our Amazon suspended accounts have caused us hundreds of thousands of lost sales. The service we paid this company was all worth it 🙂

Riverbend Consulting was professional, understanding, kind, and very knowledgeable about Amazon.

Nothing

Riverbend Consulting was amazing! James was able to help me get my account reinstated all while being very professional, kind, and understanding. James was very knowledgeable with Amazon and had a strong desire to help me get my account activated. Riverbend Consulting is highly recommended.

Riverbend has a solid reputation in the industry for a reason. They get positive outcomes when it comes to Amazon appeals. We had just sold our business and had to start a new seller account. Our new account got deactivated for inauthentic claims. Our account handler Kayleigh was extremely persistent and kept trying channels and avenues until she got it done. I did not have to send a single follow up email. She was the one proactively following up with me the whole time.

N/A

I would trust Riverbend with all my future Amazon appeal needs.

Great people and does lot of work for you never get tired.
i was working with Jay and very easy to communicate and we were always on the same .

no

very satisfied Cause Jay never give up till your account get reactivated.
Thank You

Riverbend helped me tremendously with an IP infringement claim I had against some of my products on Amazon (5 ASINs total). They had great guidance on how to deal with it, what documentation to collection, and provided customized templates on what exactly to say in the appeals. Some of the 5 were resolved quickly and the last one took a full 3 months to get done, but Riverbend was there every step of the way. And on top of that they followed up with ME to make sure things were moving forward, to check in, and give me next steps.

Some of the templates weren't written as clearly as I would've done so I made some edits, but they got my 90% of the way there.

Reasonably priced, great service, highly recommended.

Quick concise work, to the point

none

great job

The whole process from Onboarding to communicating with them was seamless and productive! The person in charge of my case was superb and very helpful. The level of professionalism was very high and that’s exactly what I was looking for! Thanks again! Cheers!

No negatives at all

The best experience tbh!

Thank you to Riverbend Consulting (especially Jay) for assisting us with the account reinstatement! He took an entirely different approach in trying to reinstate the account and it worked like a charm. I am so thankful that the mutual effort has paid off!

None

Great experience as always!

On top of it, and stayed in communication. If she hadn't heard from me, she was checking in.

Took a bit of time, but that wasn't their fault.

So pleased with the service and help! Kayleigh was wonderful. I highly recommend them~

We had and issue with our listing not being created on Amazon, they worked with us and referred us to the right contact to solve the issue, during the process they acted very professionally and wee are very pleased from he service we received, everything was upfront and clear

None

Very good service

got my account back
helped me whenever I needed help

took a little too long to reply

satisfied

They start working on your appeal right away and they wont stop till they get the job done. Thank you.

Nothing negative

GREAT WORK

The customer service is brilliant, ask all your details, give you to a consultant.

No

Best service to support your account.

Good appeal letter wrote that got the issue resolved.

None

Worked with Riverbend for many years and I know I can trust them when I needed help.

won all performance cases with great POA's

so far so good

excellent investment to keep your account healthy

Professional plan of actions, listing reinstated on second attempt.

Turnaround time.

Great work will use again

They supported me when all other service providers gave up on me

They fought for me for 6 months and didn't stop until I was reinstated

None

Would recommend 100%

Very professional and follow up was great.

None!

Great experience using Riverbend. I was a little bit hesitant and decided to give it a try based on reviews I’ve seen online. Less than 2 weeks, my account was back again and I can do business. Thanks to Riverbend team. Garret and Sam did a wonderful job. Will use them again just in case.

James was phenomenal. He was so helpful and was able to put an appeal together just based off our account. I didn't give him any background and he hit the nail on the head. The appeal was submitted 2 days after we connected and we were reinstated within a few hours of submitting the appeal.

NA

Great experience. I will confidently recommend Riverbend and use them again if needed.

Our amazon was closed to Trademark Infringement (51 count) After much research, we decided to go with Riverbend. This was 4 months in fighting with Amazon,we got our amazon account reinstated, I have to say you get what you pay for. There were more affordable companys that claim they do what they do but if anything I would highly recommend Riverbend. Thank you Riverbend for all your hard work and help.

none what so ever

Customer Service was excellent, they follow up on you and they don't give up on you. Choosing this company was the best choice. They will find different ways and tactics to fight for you with clear direction and also great at following up on our case. For any Amazon issues Riverbend is the way to go

Effective, results-driven, perseverant, responsive and professional. True experts in the field of Amazon seller account health, risk mitigation, and issue resolution.

none

I can't say enough about how much I love working with Riverbend. They create peace of mind and they get results. As an Amazon seller it is SO NICE to have a team like this in my corner. I appreciate them from the bottom of my heart.

i am so so happy with Riverbend services. they were so professional and they reinstated my account within a few days. I can''t be more than happy .... highly recommended their services whoever has issues on amazon.. THANK YOU SO MUCH Riverbend.

can't complain AT ALL!!

OVERALL WAS EVERYTHING BEST!!!

Easy to work with
very attentive
very persistent

None

Perfect!

Samantha with riverbend kept on helping me to the end. We submitted several plan of actions to Amazon and different teams until we got it active. I had one ASIN that has been shut down for over 5 months and I had sent well over 20 POA's to and I was't making progress.

No, very professional

Greater service. Timely, responsive, and professional

Julie was extremely knowledgeable on the subject matter and issue I was dealing with. She communicated perfectly and was instrumental in resolving my problem.

No negatives at all, it was a pleasure working with Julie and Riverbend. I recommend them to anyone that needs help.

Would certainly work with Riverbend again, especially with Julie. Excellent experience and will be highly recommended by me in the future

This is not my second time using river band consulting my first time I use them to get my Amazon account back up and my second time I took a risk and use them for my eBay account that had gotten shut down both times they were purely amazing they held my hand from the beginning to the end and guided me through all the steps to get my account back up and open I couldn't be happier with the level of customer support in-service that this company provides I wanna give a special shout out to Jay and Joseph for always helping me so much and never giving up until we got a positive outcome that we wanted in the end these guys are number one

I've not had any negative experiences with Riverband consulting

Overall, I would grade them an A+ in every aspect they were flawless the world needs more companies like this

Communication was excellent! Everything, the whole process was smooth. Amazing people!

No negatives at all

I highly recommend Riverbend Consulting!

Julie was a pleasure to work with. She was real and didn't bullshit. Also she was very easy to get a hold of, even responded on the weekends.

none that I can think of or that is detrimental. I will say the initial appeal did take a bit longer than expected but I think that was a one off situation.

I had a great experience with Riverbend. My account was deactivated and it was the first time something like this has happened to me. Naturally I freaked out. I did some research on these types of services and many reviews mentioned that they were scams. Many reviews stated that the reps never get back to you. I can tell you with full confidence that this isn't the case here. Both Jarrett and Julie were both accessible whenever I needed them and were very helpful.

Although my reinstatement took a little longer than we thought it was going to take (through no fault of their own), it did get done and without the resources these guys provided I don't know how much longer account would have been down.

Great experience, we resolved the problem. This process went better than planned.

No negatives, this was a smooth successful experience

Before contacting Riverbend we could not win the appeal. We tried multiple times and kept getting denied. After a few attempts with Riverbend, we won the appeal. We would not have accomplished this without their help.
Thank you.

The same technician handled the reinstatement from start to finish.
The technician *heard* the concerns and helped navigate the extra complexities.

None

I hope we never come back! But if we ever experience another account suspension, you can bet your last dollar we will use Riverbend.

The Riverbend team was very adamant in helping me. My situation was crazy as Amazon suspended me twice, and then reinstated me 3 times. I am extremely happy I hired Riverbend to assist me with this case. I recommend them to anyone having issues with Amazon.

In dealing with Amazon you need patience, and then some more patience. But absolutely no negatives with Riverbend.

I had a great experience with the Riverbend team. My situation was probably one of the worst I have had with Amazon and the Riverbend helped me reactivate my account 3 times when Amazon reinstated then suspended my accounts twice within a week of each other.

Great job to the team in coming up with a solution and sticking with me throughout this fiasco!

Filed complaint, got result. Led efforts, provided template for execution, tracked and monitored status

no

Thanks!