Riverbend Consulting

They start working on your appeal right away and they wont stop till they get the job done. Thank you.

Nothing negative

GREAT WORK

The customer service is brilliant, ask all your details, give you to a consultant.

No

Best service to support your account.

Good appeal letter wrote that got the issue resolved.

None

Worked with Riverbend for many years and I know I can trust them when I needed help.

won all performance cases with great POA's

so far so good

excellent investment to keep your account healthy

Professional plan of actions, listing reinstated on second attempt.

Turnaround time.

Great work will use again

They supported me when all other service providers gave up on me

They fought for me for 6 months and didn't stop until I was reinstated

None

Would recommend 100%

Very professional and follow up was great.

None!

Great experience using Riverbend. I was a little bit hesitant and decided to give it a try based on reviews I’ve seen online. Less than 2 weeks, my account was back again and I can do business. Thanks to Riverbend team. Garret and Sam did a wonderful job. Will use them again just in case.

James was phenomenal. He was so helpful and was able to put an appeal together just based off our account. I didn't give him any background and he hit the nail on the head. The appeal was submitted 2 days after we connected and we were reinstated within a few hours of submitting the appeal.

NA

Great experience. I will confidently recommend Riverbend and use them again if needed.

Our amazon was closed to Trademark Infringement (51 count) After much research, we decided to go with Riverbend. This was 4 months in fighting with Amazon,we got our amazon account reinstated, I have to say you get what you pay for. There were more affordable companys that claim they do what they do but if anything I would highly recommend Riverbend. Thank you Riverbend for all your hard work and help.

none what so ever

Customer Service was excellent, they follow up on you and they don't give up on you. Choosing this company was the best choice. They will find different ways and tactics to fight for you with clear direction and also great at following up on our case. For any Amazon issues Riverbend is the way to go

Effective, results-driven, perseverant, responsive and professional. True experts in the field of Amazon seller account health, risk mitigation, and issue resolution.

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I can't say enough about how much I love working with Riverbend. They create peace of mind and they get results. As an Amazon seller it is SO NICE to have a team like this in my corner. I appreciate them from the bottom of my heart.

i am so so happy with Riverbend services. they were so professional and they reinstated my account within a few days. I can''t be more than happy .... highly recommended their services whoever has issues on amazon.. THANK YOU SO MUCH Riverbend.

can't complain AT ALL!!

OVERALL WAS EVERYTHING BEST!!!

Easy to work with
very attentive
very persistent

None

Perfect!

Samantha with riverbend kept on helping me to the end. We submitted several plan of actions to Amazon and different teams until we got it active. I had one ASIN that has been shut down for over 5 months and I had sent well over 20 POA's to and I was't making progress.

No, very professional

Greater service. Timely, responsive, and professional

Julie was extremely knowledgeable on the subject matter and issue I was dealing with. She communicated perfectly and was instrumental in resolving my problem.

No negatives at all, it was a pleasure working with Julie and Riverbend. I recommend them to anyone that needs help.

Would certainly work with Riverbend again, especially with Julie. Excellent experience and will be highly recommended by me in the future

This is not my second time using river band consulting my first time I use them to get my Amazon account back up and my second time I took a risk and use them for my eBay account that had gotten shut down both times they were purely amazing they held my hand from the beginning to the end and guided me through all the steps to get my account back up and open I couldn't be happier with the level of customer support in-service that this company provides I wanna give a special shout out to Jay and Joseph for always helping me so much and never giving up until we got a positive outcome that we wanted in the end these guys are number one

I've not had any negative experiences with Riverband consulting

Overall, I would grade them an A+ in every aspect they were flawless the world needs more companies like this

Communication was excellent! Everything, the whole process was smooth. Amazing people!

No negatives at all

I highly recommend Riverbend Consulting!

Julie was a pleasure to work with. She was real and didn't bullshit. Also she was very easy to get a hold of, even responded on the weekends.

none that I can think of or that is detrimental. I will say the initial appeal did take a bit longer than expected but I think that was a one off situation.

I had a great experience with Riverbend. My account was deactivated and it was the first time something like this has happened to me. Naturally I freaked out. I did some research on these types of services and many reviews mentioned that they were scams. Many reviews stated that the reps never get back to you. I can tell you with full confidence that this isn't the case here. Both Jarrett and Julie were both accessible whenever I needed them and were very helpful.

Although my reinstatement took a little longer than we thought it was going to take (through no fault of their own), it did get done and without the resources these guys provided I don't know how much longer account would have been down.

Great experience, we resolved the problem. This process went better than planned.

No negatives, this was a smooth successful experience

Before contacting Riverbend we could not win the appeal. We tried multiple times and kept getting denied. After a few attempts with Riverbend, we won the appeal. We would not have accomplished this without their help.
Thank you.

The same technician handled the reinstatement from start to finish.
The technician *heard* the concerns and helped navigate the extra complexities.

None

I hope we never come back! But if we ever experience another account suspension, you can bet your last dollar we will use Riverbend.

The Riverbend team was very adamant in helping me. My situation was crazy as Amazon suspended me twice, and then reinstated me 3 times. I am extremely happy I hired Riverbend to assist me with this case. I recommend them to anyone having issues with Amazon.

In dealing with Amazon you need patience, and then some more patience. But absolutely no negatives with Riverbend.

I had a great experience with the Riverbend team. My situation was probably one of the worst I have had with Amazon and the Riverbend helped me reactivate my account 3 times when Amazon reinstated then suspended my accounts twice within a week of each other.

Great job to the team in coming up with a solution and sticking with me throughout this fiasco!

Filed complaint, got result. Led efforts, provided template for execution, tracked and monitored status

no

Thanks!

The appeals were written well and information organized properly. The ASINs were reinstated quickly.

The onboarding time took many days and the consultants won't begin writing the appeal while you gather necessary documentation. This caused a 5 day delay for us.

Would recommend

The Positives:

Prompt and clear communication
Professionalism

None

I am so happy. After waiting several months I finally took the leap and contacted Riverbend., I was afraid at first but my agent Sam assured me she could help and was vey knowledgeable. Tara the my onboarding agent was kind, helpful and knowledgeable too! Riverbend Rocks!

I don’t like to write reviews but this is an exception. I worked with Angela on my ASIN suspension that I was unable to get resolved after working with another consultant for a month before I came to Riverbend Consulting. Everything went smoothly from the prompt onboarding to working on my specific case despite already having several failed appeals.
Angela is very knowledgeable with Amazon’s appeal process in and out and very responsive. She worked tirelessly on my case for over another month with several appeals and escalations until we finally got it through. I could see a huge different between her an another firm that I had worked with.
Angela is extremely professional with her work and advice. I won’t hesitate to recommend her to anyone.

N/A

I truly appreciate and thankful to the Riverbend team and particularly Angela

Our ASIN went dark because of two reasons. 1. We had a infringement issue that Amazon said would fall away however somehow they linked our existing brand product to the suspend ASIN. We had no idea what was going on it was bizarre and not much reason was provided by Amazon. I called Riverbend and I signed up for the accelerated appeal. Within minutes Julie was assigned to my case. She called right away and in not time new exactly what went wrong and provided me with an action list. The next day we called Amazon and we got told what to do to re instate my listing. We had to make a second call 48 hours later to finalize connecting my old SKU to the new ASIN. I would never have been able to navigate this situation by myself. Julie is professional, effective, to the point, sharp and don't back down. Not once did I have any doubt in what our game plan was going to be. Amazing person and company. Thank you Riverbend and thank you Julie

none

Excellent

I consider myself a pretty intelligent and tenacious person, but trying to deal with an Amazon account deactivation was beyond my expertise and my patience. Thank you Riverbend! You got my account re-activated in record time and removed the burden I was shouldering. Even though I am a relatively small seller on Amazon, you were worth every penny!

This was such an emotion issue for me and I was very sensitive about it. The consultant I was working with was very straight forward, which I would normally appreciate. I didn't realize how bad I was feeling about myself til I was reminded of the mistakes that I had made, so I got a little hurt by some of the communication. However, when I let the consultant know how I felt, he immediately reached out to me in a personal way (via phone instead of email) and gave me back some confidence and perspective. It was just what I needed.

I will not hesitate to ask for Riverbend's assistance again in whatever way I may need help. Thank you a million times over.

The consultant was extremely knowledgeable about the matter and knew exactly what we had to do and got my account reinstated!

none

Simply amazing. Extremely professional and knowledgeable. Highly recommended.

Fast response, they understand your needs and are always ready to help.
They won't stop until you are satisfied.
I highly recommend.

No

I'm glad I contacted them. They helped me solve my problems with their knowledgeable team.

They will guide you all the way through step by step. They were successful in our very difficult case, and had extensive knowledge and expertise in the matter on hand. Try them, they will do exactly all they say they can do for your case to reach a successful outcome for you.

As a client you must remain patient as they do their work and trust that they will get it done right!

Highly recommend their services!!! 5Stars! We would not have been able to reinstate our account without their help, since we had reached a dead-end on our own, but hired their services and thanks to their knowledge & experience we got a successful outcome and our account was reinstated!

Jay was amazing.. he is knowledgeable, professional and easy to work with. My account was suspended for forged and/ or manipulated documents. They were able to determine what the root cause was and to help me appeal the case. Thankfully after several appeals and escalations I finally got my account reinstated!

I can't say anything negative about working with Riverbend!

If I ever need help again with my Amazon Seller account (hopefully not!) I won't hesitate to contact Riverbend Consulting!

It was a great experience with Kayla, consultant assigned to my case!

She is everything I had hoped for ..
- experience
- patience
- courtesy
- follow through
- puntual
- detailed
.... and we restored the deactivated account!!

N/A

Professional and dedicated sercvice!

Knowledgeable and experienced team who genuinely cares about your success and fixing any issues you may be dealing with.

None

Great experience and Riverbend will definitely be my first choice should I encounter any issues in the future. I would recommend Riverbend to all Amazon Sellers.

This is the first review I am writing for anyone ever. That should tell you something about how much I value what Julie did for me. I got "16 ASINS" reinstated for infringement issues via Riverbend Consulting.

None. Fast and reliable service!

Julie is super dedicated to his clients. I feel way more comfortable with verbal communication as compared to written – She was great on this front – she spent hours with me discussing my appeal case – brainstorming the content, discussing the structure and fine-tuning the language. She never said no to a request for an extra call and I think that is very valuable. I might have lost my entire business without her support. I'm very appreciated and so happy working with her.

Fast, efficient, knowledgeable, helpful and successful

None

Riverbend Consulting did an excellent job writing up Plans of Action for multiple cases I had. They were fast and efficient, quick to respond to any questions I had and very helpful. All the Plans of Action were accepted by Amazon fast. Julie was my caseworker and she is an absolute rockstar.

They dealt with the matter professionally and answered all my questions

N/A

They are great

If you are having issues with Amazon, I highly suggest using a professional to resolve those issues. I hired Riverbend after an account suspension with Amazon. This is not a situation I would have ever been able to resolve on my own. Riverbend provided support threw the appeal process. This was a two month back and forth with Amazon. Kayleigh from Riverbend was professional, prompt with her communication and most of all, she knew what she was talking about. Going against a multibillion-dollar corporation with thousands of sellers is not going to be easy. Amazon is not going to lose business without me as a seller, but my business is my livelihood.

I have no negatives to speak of from my experience with Riverbend.

I would highly recommend Riverbend. They delivered exactly what they said they would which was having my account reinstated.

They were very responsive and quick with direction. Their follow-through was excellent and they knew what they were doing.

I had to do most of the work, as I am the one that represents my account, but they provided great guidance.

I was very pleased with Riverbend Consulting's ability to resolve my problem

Great guidance and following up by Jay.

No

Would definitely use them again. Great service. A+