Riverbend Consulting

Jonathan and his team, specifically Sam were very attentive to our needs. First of all, setting the tone by assessing our needs thoroughly and coming back with a simple POA and pricing. Our case was followed up on diligently by our account manager Sam who helped us "jump through the hoops" we needed to to get where we needed to!

None

Exceptionally professional service, competitive pricing and extremely easy to follow instructions and communications.

After a month of trying to reactivate our account, Riverbend was able to get it activated in less than a week. The service was fast and professional. I highly recommend this group.

No

Excellent

Riverbend was communicative the entire process always responding quickly to any questions I had! Through plan of action and knew the right people to send emails to!

None!

Would and will recommend them to anyone needing any type of reinstatement service. I don’t know how you guys do it but I’m forever grateful! Thank you so much!

They explained the process, answered our questions, and laid out a plan. They were accessible during the whole process and followed up multiple times.

none

Great service and got the job done!

Super communicative and fast. Answered every question I threw at them!

Didn’t have a single negative with them.

Overall would recommend to anyone. Working with them was awesome.

Riverbend is extremely helpful and gets the job done! Lauren was on top of things, and available whenever I had questions. Service like this stands out and makes it much easier for me to come back when I have issues. 10/10 and highly recommended.

n/a

I will continue to use Riverbend if any issues arise.

Kayleigh Cockerill help me with the POA, I loved the rapid reply's which helps a lot in this situations, very smart and effective, looks very organized team...Very thoughtful

have to be very carful with the ASIN's before sending the POA it's should match with ur case

Very very happy and would highly recommend, got reinstated at the first POA,

Good attention, correctly tracking of the case, carefully procedure.

The only negative is the time, but it's most an Amazon thing than a Riverbend responsibility.

It was a good experience to work with this team.

- Well knowledge and experiences
- Fast reply, easy to work with
- They're professional. They know how to write the appeal, what the documents we need to use and the most important is they know who to send the email.
I struggled with my suspended account in 6 months. Amazon did not reply my last appeal for 3 months. I'm totally hopeless. They solve the problem in 7 days. Amazing! I wish I could use their service as soon as my account was suspended.
Don't try to appeal by yourself, let them do it. Save your time and start your business soon.

None

10/10. I will use their service if I have any problem with Amazon in the future.

There is no any positive thing.

I wish there is a 0 star option for this company. Since the beginning, the process was very amateur and it took very short time to accept failure. They tried with 2-3 different appeals with 6-7 different ways. Waste of money and time. Do not expect creative solution from riverbend consulting. I am not writing this because they have failed for the suspension, i am writing this because they did not try harder. After Kayleigh wrote me that we are done, they stop the communication, i had to call the company.. Great advertise with low work quality. In stead of paying 2250$ to them, use that money for new LLC and investment. Very dissapointed.

I do not recommend

Timely Response
In-depth Analysis
Detailed POA
Continuous Followup

Biggest negative so far is that they make the stuff look easier to do it ourselves but we always fail when we do this ourselves.

We are selling on amazon since 2010 (11th year) and I had many instances where I would have been lost without Riverbend Consulting.

I worked with Sam Newlands as my rep. She was so patient. She stuck with me for the long haul and was soo, soo patient, kind, and understanding. Most people would have given up, I would assume. In fact before I worked with this company I worked with another and after shelling out money (because I thought they were cheaper) they essentially gave up on me. My money was well-spent here with Riverbend Consulting. Sam was experienced, and guided me through the process. We ran into some bumps but that's because of Amazon. Sam was able to masterfully navigate around tough and complicated issues. Moreover, she really took the time to listen to understand what was going on and how to present it logically and clearly and persuasively. I'm glad I went with Riverbend Consulting. I highly, highly recommend.

Really none at all. It took a bit longer than I had hoped but that's more Amazon's fault than Riverbend's. Riverbend was patient through it all.

A+. See notes above. I don't know about the other account reps but Sam is the best 😀 At least that's how I feel. I'm sure others would be great too. The whole company has been great to work with from start to finish. I really feared at some point someone wouldve given up on me since another company did (which charged me per hour). I essentially paid more with Riverbend and 100000% less per hour and unlike the other company Riverbend stuck it out and didn't leave me out to dry - and helped me cross the finish line! I'm a huge fan!

I was able to get good advice from Riverbend on my account suspension, the most valuable piece of advice was the link to contact amazon directly. All of the back and forth with amazon was handled by myself but if i didn't have that number to call it would have been impossible.

I would recommend them for reinstatement help if you've tried every other option, and are still having a problem.

Not many negatives, it took a few days for the consultant to review my case, but overall i'm reinstated so I'm a happy amazon seller.

I would recommend this service for reinstatement advice / help. A bit pricy, but in the longrun its worth it.

I was working with Julie, she responded to my Emails fast, called me from her cellphone on weekend time to speak with Amazon representative - this service isn't cheap - but worth every penny!!!! very happy with the results!!

NONE! I really mean it!

Another happy customer - maybe the most happy of the, 🙂

Riverbend consulting was very helpful assisting with appeals and different methods of contacting Amazon. Their account health analysis was also helpful.

Riverbend was a bit slow to respond at times but understandable since it is the holidays. There were some spell check errors in appeals.

I would recommend Riverbend to other companies seeking to reinstate their accounts.

They were helping out and answering emails in minutes until we got reinstated!

Nothing

Best Company to deal with

Very professional and helpful.

No

Riverbend was very professional and helpful in getting our listing reinstated. They guided us all along the way and helped us reach out to the appropriate people to get our item live again. Thank you!

We received an incorrect used sold as new complaint and Riverbend were able to write a plan of action for us and get the violation removed from our account.

None

Riverbend Consulting are very knowledgeable on all things Amazon, and the service they provide is fast and excellent.

Before we hired Riverbend we had a few POA with Amazon. Hours and hours of work and Amazon rejects them. It was very frustrating and stressful. Once we hired Riverbend. That is all taken care of. Stress free!!!

Not a one. 100% positive all the way!

They know what they are doing and we couldn't be happier

I had an amazon related accounts suspension that dated back 9 years ago! It was a crazy mess of 8 different related accounts that I thought I would never get back into good standing.

The team at Riverbend (specifically I worked with Kayleigh), took their time to hear out all of the information about my suspension thoroughly (which there was an overwhelming amount of dating back 9 years) and came up with two plans A and B to make the appeal. I'm sure they would have came up with a plan C if the first two failed.

I thought to myself at first. I can probably do this myself why pay such a high cost to fix this? But in the end it was the little things that I would not have been able to do myself such as finding the right contact to email within amazon and knowing the right wording the appeal team wanted see. The price I paid was worth it 5x not that I am back live!

No

Outstanding service. I would highly recommend if you have a suspension such as mine and take your amazon business seriously.

Very easy to work with and focused on the main issues with Amazon. First appeal letter went through. We did our own appeals before that and all 5 or 6 were rejected.

No negatives

Very satisfied and will contact again if any issues come up

Two of my accounts were shut for the Parallel Accounts violation. I was very confused about this, as I had received explicit permission from Amazon to operate both accounts and was following all of their guidelines. I called up Riverbend Consulting and my first correspondence was with Jarrett Ruvinsky, Client Relationship Manager. Jarrett patiently listened to my issue and assigned me Jay Morane, who specializes in Parallel Account issues. Jay advised me to look into the matter further and guided me as to how I should investigate. I ended up discovering that I was linked to a third, deactivated account that I was not even aware of and had no affiliation with. Jay worked diligently with me to get both of my accounts up and running within 2 weeks time. He had a lot of out of the box ideas, some that defied logic, but this was all part of a master plan that ended up getting both of my accounts quickly reinstated.

I'd like to also mention that I had spoken with four Amazon consultants prior to Riverbend. I'm happy that I stuck with Riverbend, as I believe that they were the most equipped to handle my complex situation.

N/A

Very satisfied, excellent service!

Account was reinstated after a careful and effective action plan rolled out by Riverbends consulting team. Each step of the process was tailored to our unique situation. The management and support team work together on every step taken to get our account reinstated. Account managers made themselves available to discuss each step whenever necessary. Would recommend to any Amazon seller.

None

Great people with years of expertise in navigating Amazon’s complex system.

Everything from communication to providing the right next steps to take, they layed out a plan and over delivered.

Honestly no

10 out of 10 stars

The entire experience. Responsive, positive, confident, empathetic, and successful!

No negatives at all.

Very thankful to have found Riverbend Consulting to help with my suspension. I was impressed throughout the entire experience. I’m relieved to know of a great partner like this as I move forward in my business in case any other issues come up. Thank you!

They were relentless with there help and strategies even when things we became more stressful.

The speed at which they replied could have been faster, however not really a complaint. It’s understandable that they are not available 24/7.

Great JOB! The people are super nice and understanding. They also tell you the truth from the beginning and make it clear what’s the best thing to do about your situation.

Jay Morane

None

Our consultant was very knowledgeable and helpful. He was very responsive and professional, and our ASIN was reinstated thanks to his hard work and dedication.

It since last one year i had issue with new account process. Worked with team and resolved in three weeks.

Nothing

Very happy with service and highly recommend.

They were very polite and friendly. They showed great attention to detail throughout the whole process and listened to everything i had to say. They were extremely knowledgeable, competent, and thorough. They were able to pinpoint why my account was suspended and create a plan of action to resolve the issue in a timely manner. I also appreciated how they followed up with me on the necessary steps to take moving forward in order to prevent the same occurrence from happening again.

The only negative i would say is their service was very expensive. To be fair i dont know the pricing of all the competitors but i did not expect to pay the amount I did. However, i suppose you get what you pay for.

Overall I would 100% recommend Riverbend for all of your Amazon seller account needs. Although they are pricey, but i believe based on my own experience and through prior research they will provide you with the highest value. I believe they are your best shot to getting your amazon account reinstated. I say this with confidence as my account was reinstated after the very first appeal. 10/10 Great service!

I came across with Riverbend Consulting and happy to have their service since they resolved my Amazon suspension Account in a few weeks. Now I'm back to business. Good job guys, thank you very much.

No

Great service

The team were knowledgeable, responsive and instructions were easy to understand

No

Riverbend provide a helpful and necessary service when you are not getting any joy from Amazon Seller Central.

The team is very knowledgeable about resolving issues with the Amazon Seller Performance team. After many issues and major delays of 55 days, they were able to get my account reinstated and hold on funds released. They even were able to go over the Performance team's slow response to get my plan of action and appeal in front of the top management who finally pushed the team reverse their hold on my account.

They appeal service is expensive and it took 55 days to get my Amazon account to be reinstated. The delay was not Riverbend's fault, but I wish they had found a faster way to resolve my issue and avoid the thousands of dollars in lost sales and major financial burden on my company because Amazon held all my funds for so long.

My overall experience overall was very positive with Riverbend Consulting and I highly recommend their services! My consultant Sam was amazing. She helped me through the whole process! She did a great job to reply to the action plan and help me navigate the black hole of the Amazon Seller Performance team. It took a long time but my account was finally reinstated after 55 days on hold.

got results - resolved issue within 24 hours of engagement;
detailed knowledge of amazon's mindset and requirements to reactivate account;
detailed knowledge of ecommerce pitfalls.
excellent friendly communication;
proactive
very reasonable fee structure.

none whatsoever

riverbend consulting has been the single greatest discovery on our ecommerce journey and I look forward to a long term and prosperous working relationship with them. Jay your a genius!!!!!

Awesome team that immediately understands the problem and knows how to deal with it.

NONE

The account was suspended due to price increases and they found that this was not the case. In 2 days of appeal I recovered my account.

Great communication and help with everything. Kayleigh from Riverbend didn't give up and helped me to stay positive until we got finally reinstated.

no negatives

Delivered what was possible, Great experience and guidance.

Quick to respond. East to talk to. Takes the time to answer all your questions. Very pleased with Riverbend as a whole.

No negatives

Overall very pleasant to work with. Would recommend to others.

At the start of June we get suspended due to the dreaded code of conduct violation on Amazon Canada. Jay at riverbend worked tirelessly to help me get the account back, Always emailing & phoning back quickly giving great guidance to navigate the world of Amazon seller performance . He was always there for me even when i felt we were going to lose our Amazon account and our business. When the world is against you its good to know you have a expert & a friend on your side.

If you are having trouble with Amazon i highly recommend Jay & Riverbend Consulting

none

A fantastic service which saved our business

We worked with Jay on a item level suspension and he was fast and responsive. Was able to get our ASIN reinstated after failing to do so on our own.

no negatives

Would recommend their services. Was concerned at first if they could help us, but in the end glad we chose them.