Service Details

ShipBob is an order fulfillment service that provides shipping and logistics solutions to ecommerce businesses. ShipBob caters to businesses of all sizes.

  • SaaS (Cloud Web App)
  • Worldwide

Media

Pricing & Trial

Contact supplier for a quote

Trial Length: A trial is available

Integrations & Compatibility

  • Amazon.com
  • eBay.com
  • Walmart.com
  • Spark Shipping
  • Stitch
  • Zentail
  • Backerkit
  • CartRover
  • DHL
  • FedEx
  • OrderDesk
  • Shippo
  • ShipStation
  • UPS
  • USPS
  • BigCommerce
  • Shopify
  • Squarespace
  • WooCommerce
  • Lime Light
  • QuickBooks

From ShipBob

Last updated on

128

LISTINGS

star

351

REVIEWS

4 Reviews

Average overall rating
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  • Brad Chick

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Features

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    Support

    starstarstarstarstarstarstarstarstarstar

    Ease of Use

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    Stay away from Shipbob - you will lose your money and your sanity

    What were the positives?

    Initially helpful - but that didn't last long.

    Any negatives?

    Read below...

    Overall

    I had used Shipbob for 3 years, and suffered far too long.

    Initially they were ok to get my account going, but not long after their sheer incompetence and untrustworthiness became apparent.

    My company sells simple ecommerce products, often in multi-packs. Their TOTAL INABILITY to simply pack a 2-unit or 3-unit multi-pack into a prepackaged unit and have it shipped as requested is staggering.

    I would have telephoned over 5 times with just one such situation, and it took hours before I even received a call back. And then "that" call was from a warehouse not involved in this order.

    They routinely overcharge; orders are placed into OVERLY excessive packaging for one order, then into different "appropriate" packaging for the next, exact same order. At times I have been invoiced $11 for an order that should have cost $5-6. This happened as often as not.

    The web-interface is clunky and buggy.

    Only just now has a "merchant care" telephone number been setup. It's hit or miss as to whether someone answers.

    Emails requesting help, particularly refunds to your account after their overcharging routinely go unanswered, or if answered, then unresolved. Typical answer - That order was too long ago, we did an audit, but unfortunately we cannot refund your money."

    And then there is this doozy - Overcharging $1400, yes! USD $1400 and then delaying in the refund of that money.

    "We'll credit your account" - they say. I don't want a credit, I want that money refunded. You don't keep 'my'

  • Daily Cardinal Alumni Association

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    ShipBob is a great solution for fulfillment!

    What were the positives?

    Easy fulfillment! ShipBob's expertise means that I don't have to figure out which boxes or packing material to use for particular orders. All of our ceramic mugs arrived safely!

    Any negatives?

    It would be nice to have 2-day shipping for around the same cost as standard to compete at market with sellers on Amazon.

    Overall

    The support was really prompt and friendly! They helped with a returned to sender and were able to update an address and get the order right back out to our customer!

  • LadySeller

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Simple 3PL that works.

    What were the positives?

    Super simple to use. Quick start helps a lot, I advise you connect your store from the beginning.

    Any negatives?

    Would like API documentation for stores that are not on your integration list.

    Overall

    The best part about ShipBob is that they offer something easy to use and all you need to do is send them your inventory. They don’t complicate the process.

    The support is perfect so far. Good team and very responsive.

  • je11

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Shipbob is a great solution for direct to consumer brands

    What were the positives?

    The software is very simple to use and get setup. Their network of fulfillment centers in the country makes it a very cost effective solution to offer 2 day shipping throughout the country.

    Any negatives?

    Keep adding features! Reporting and analytics is a big piece of functionality which you can keep improving to add value to the business.

    Overall

    Account management team is superb in answering questions and adding value when we need it.

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