Service Details

ShipMonk provides order fulfillment solutions for small and medium-sized businesses.

Services include multichannel ecommerce fulfillment, retail fulfillment, subscription box fulfillment, crowdfunding fulfillment, FBA prep, Seller Fulfilled Prime eligibility, and international delivery duty paid (DDP).

  • SaaS (Cloud Web App)
  • Worldwide

Pricing & Trial

Visit supplier pricing page.

Integrations & Compatibility

  • Amazon.com
  • Amazon.co.uk
  • Amazon.ca
  • Amazon.com.au
  • eBay.com
  • eBay.co.uk
  • eBay.com.au
  • eBay.ca
  • Bandcamp
  • Best Buy
  • Bonanza
  • Etsy
  • Groupon
  • Houzz
  • Jane
  • Newegg
  • OpenSky
  • Reverb
  • Sears.com Marketplace
  • Storenvy
  • Target.com
  • Tophatter
  • Walmart.com
  • Wish
  • Brightpearl
  • ChannelAdvisor
  • ChannelSale
  • DEAR Systems
  • Freestyle MOM
  • GeekSeller
  • Linnworks
  • Sellbrite
  • SellerActive
  • Skubana
  • Spark Shipping
  • Stitch
  • SureDone
  • TradeGecko
  • Zentail
  • Rakuten SuperLogistics
  • ShipStation
  • 3dcart
  • AmeriCommerce
  • Big Cartel
  • BigCommerce
  • Celery
  • CoreCommerce
  • Cratejoy
  • CS-Cart
  • Ecwid
  • FoxyCart
  • Handshake
  • LemonStand
  • Magento
  • MijoShop
  • Miva Merchant
  • OpenCart
  • PayPal
  • Prestashop
  • Shopify
  • Square
  • Squarespace
  • Stripe
  • UltraCart
  • Volusion
  • Weebly Ecommerce
  • WooCommerce
  • X-Cart
  • Yahoo Stores
  • Zen Cart
  • Zoey
  • Acumatica
  • Salesforce

From ShipMonk | Claim Listing

Last updated on

3 Reviews

Average overall rating

Features

Support

Ease of Use

  • M Stewart

    Overall rating

    Features

    Support

    Ease of Use

    Bad Customer Service and Overall Management

    What were the positives?

    Okay website.

    Any negatives?

    While using Shipmonk, we were constantly receiving complaints from customers about wrong orders that eventually ran our business into the ground. One customer received over 500 pieces for what was supposed to be a small demo order (2 products).

    Overall

    Overall, we're very disappointed with how our business with Shipmonk was handled.

  • Mindi B.

    Overall rating

    Features

    Support

    Ease of Use

    A Terrible Experience

    What were the positives?

    They were quick to get my store and inventory onboarded. After that it was all downhill.

    Any negatives?

    Read below.

    Overall

    This company is terrible. I have been with Shipmunk for about 1.5 years and here are just a few of the mishaps I had to deal with in the past few months.

    1. Support tickets go answered for days, weeks, MONTHS then mysteriously get marked as Resolved when it is nowhere near resolved. I have to open another ticket to get my issue addressed, most of the time it’s multiple tickets because they never answer them.

    2. Special Projects go ignored. I submitted a ticket for a Special Project which consisted of labeling items, repacking and shipping off to Amazon FBA. It went untouched for 2 MONTHS. When I followed up with Shipmunk regarding the status they ignored me and marked the project as Resolved.

    3. I requested a wholesale order consisting of 3 pallets of product to be palletized and shipped to another warehouse. Their website clearly states wholesale orders will be ready to ship within 2 DAYS. Well after 10 DAYS of not hearing anything I followed up regarding the status and told them to ship this NOW! They provided me LTL freight quotes that were ridiculous. $492 for 3 pallets to travel 60 miles. I used my own freight forwarder and only paid $350. Do not use their freight forwarder quotes, just use your own. Then they charged me $192 to palletize 3 pallets of product! (Most 3PLs charge $10/pallet.)

    4. I created 4 wholesale orders consisting of 1 master carton to be shipped and I provided them prepaid UPS labels. They completely disregarded my instructions and billed me for shipping! I opened up a case regarding this and asked to be reimbursed for the shipping charges because I provided them with PREPAID LABELS but they flat out said NO. I had to file a dispute with my credit card company to get my money back. They also charged me $13.50 per carton to slap a label on it and put it out for UPS to pick up. (Most 3PLs charge $5 a carton.)

    5. They charge you a 3.0% transaction fee every time they run your credit card to pay an invoice. It should be built into their price since it's an overhead expense and the cost of doing business. If they are going to force a 3% surcharge for paying with a credit card they should offer other payment methods without a surcharge.

    6. Three times they contacted me and asked what I would like done with customer returns that were returned to their warehouse. I said they can ship them back to me and provided my address. I never received any product.

    Overall, if you are just shipping inventory to their warehouses to fulfill your Shopify orders they are okay. I haven’t had too many problems with that. But if you do any wholesale orders, LTL shipping or Amazon FBA then this place is a nightmare to deal with. They are SLOW, they disregard your instructions and do it their way and then charge you for it. They don’t respond to support tickets, they nickel and dime you to death, they are just flat out expensive and time consuming to deal with. I do not recommend Shipmonk to anybody who is serious about their e-commerce business.

  • Andrea P.

    Overall rating

    Features

    Support

    Ease of Use

    You don't get the right service for what you paid for!

    What were the positives?

    The system is easy to use and navigate.

    Any negatives?

    As a user, I reach out to Shipmonk whenever packages are delayed or lost or when our customers complained that their packages were damaged, or they received an incorrect item, etc. I reach out to them so that they will handle the matter at hand, perhaps, file a claim to the shipping company if the shipping company is at fault. But what they do is just advise us to reach out to the shipping company! When you go to the shipping company's website to file a claim, there are a bunch of shipping details needed to fill out the claim form! All information needed is in Shipmonk! This is the very reason why we reach out to them when issues involving the shipping company arise.
    They also are very slow in responding whenever we file a claim or submit a ticket!

    Overall

    Very poor service

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