Product Details

Stamps.com is USPS-licensed shipping software that allows users to import orders from eBay, Amazon, PayPal and other marketplaces and shopping cart software.

Features include: customized packing slips, online tracking of shipments, customized email notifications and return shipping labels.

Stamps.com can manage international mail classes, and all forms (including customs) can be printed from the software.

  • SaaS (Cloud Web App)
  • United States

Media

Pricing & Trial

From $15.99 per month. See the "pricing" link above for more information.

Trial Length: 4 weeks

Integrations & Compatibility

  • Amazon.com
  • eBay.com
  • Etsy
  • Sears.com Marketplace
  • ChannelAdvisor
  • USPS
  • Magento
  • osCommerce
  • PayPal
  • Prostores
  • Shopify
  • Volusion
  • X-Cart
  • Yahoo Stores

From Stamps.com

Last updated on

127

LISTINGS

star

331

REVIEWS

10 Reviews

Average overall rating
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Support

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Ease of Use

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  • Larry Howard

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Features

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    Support

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    Ease of Use

    starstarstarstarstarstarstarstarstarstar

    Awesome service. Very reliable

    What were the positives?

    Cost and ease of using stamps.com.

    Any negatives?

    N/A

    Overall

    Cost effective. Software is very easy to use and understandable. Only had to use customer service one time in 2019. Very knowledgeable.

  • Overall rating

    starstarstarstarstarstarstarstarstarstar

    Features

    starstarstarstarstarstarstarstarstarstar

    Support

    starstarstarstarstarstarstarstarstarstar

    Ease of Use

    starstarstarstarstarstarstarstarstarstar

    I am very happy to use and keep Stamps.com in my business

    What were the positives?

    Simplicity, convenience.

    Any negatives?

    The software is terrible, very very slow and annoying.

    Overall

    I'll keep using because of the convenience but I hate it every time I open up the software.

  • Laura Ponter

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Okay...but needs improvement of the website.

    What were the positives?

    It works, but not well enough.

    Any negatives?

    The website can be glitchy and really slow to load. And its not my internet speed. And the website needs a do-over and updating with better visuals.

    Overall

    Support is good once you actually get to a person. You waste time and business productivity when you have to be in line for a real person to manage a problem.

    Although you want me to write 500 characters, this is enough...

  • ABR

    Overall rating

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    Daily Bugs and Technical Issues

    What were the positives?

    When it works, it's fairly straightforward and easy to use.

    Any negatives?

    We have technical issues with Stamps.com on a daily basis.

    Typically, the "Stamps.com Connect" feature, which connects the printer to Stamps.com, fails to operate correctly.

    Frequently, Stamps.com will change mailing addresses to what are obviously incorrect addresses in incorrect formats.

    Our computer in our mail room has been out of commission for about nine months due to Stamps.com being unable to diagnose and repair a known problem with their software.

    Overall

    Management at Stamps.com has been fairly nice, but, overall, they have been unable to mitigate the numerous technical issues that come up. We are repeatedly told that our issue is being elevated to a 'Tier 1' technical team (or something like that), but we never receive a resolution. Poor follow-up.

  • lostinlodos

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Good Over All

    What were the positives?

    Stamps.com is quick, easy, and intuitive. The software for Windows is easy to use and well designed. If you don’t like the modern interface you can request the older binary as well from customer service; though it has minimal support.
    The web interface allows you to print stamps from your account, including shipping forms, wherever you are.

    Any negatives?

    No MacOS software. The only offering for Mac, Linux, and Unix users is a system level “hook” that allows stamps’ web interface to interact with software on your computer.
    No Mobil platform. In this era where most current printers allow non-wired printings, and just about every mobile device has some sort of wireless communication, from your phone to your watch to your car and even your coffee pot... is it that difficult to get some sort of mobile solution in place? When even the street vender in the middle of the road has an app?!?

    Overall

    Software, hardware, and usage support is quick, and helpful.
    More generalised questions take longer to get a reply. Unfortunately like many companies Stamps has moved to social media for support. This cuts out a number of options for non SM users. And getting email support appears to be less a priority for them than it used to be.

  • Maria White

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Over all good

    What were the positives?

    Fast software and easy label printing

    Any negatives?

    Several things need changed.
    1. Your data base is terrible. When exporting the names are grouped together (exp: first, last name) When inputted you put in separate boxes then why when I export is it together?
    2. Insurance is terrible. Why is it that we have to pay twice for damaged items? When I pay for shipping once I should get it back on insurance because I have to reship an item. I can not charge the customer that shipping so I at least should get it back.

    Overall

    Ok at time. There is no 2nd tier support when the first call can not be answered.

    Overall service is fair to good.

  • glap

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    Updates never go well with them

    What were the positives?

    While it does allow for discounted pricing on many of the USPS services I'm not sure it is worst all the trouble I have with it on an on going basis. Updates never go well and you do not know ahead of time when they are going to mess things up.

    Any negatives?

    Stop trying to fix what is not broken maybe!!!

    Overall

    Normally support is very knowledgeable, but still I have to spend considerable time on the phone to get things fixed. This last young lady knew little to nothing and could not fix anything that was wrong. She suddenly hung up part way thru the call and then disconnected from the remote session.

  • kimberlyreh

    Overall rating

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    Fantastic!!!

    What were the positives?

    Everything -- easy to use. Quality. Savings!

    Any negatives?

    I have a professional office and get what I need. I guess occasional 2 minute How To videos would help my staff get more out of it.

    Overall

    The support was fantastic. Always helpful & easy to understand.

    I've used stamps.com for MORE THAN 10 years. Love them. They put the post office AND their competition out of business! We do almost everything we need directly with our online postage account.

  • GILS SHARP SHOP

    Overall rating

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    FANTASTIC

    What were the positives?

    Any time that I had a question or a problem I could submit it or get in touch with them and it seemed they jumped on it immediately. The problems wound up being minor software glitches/my head space and resolved quickly.

    Any negatives?

    For my business usage of returning Customer work after I have finished with it - nothing better.

    Overall

    Their support to me seemed to almost be instantaneous, which I know it wasn't. But it sure seemed that way. Never had any kind of lengthy delay(s) or downtime.

  • GFT Technologies

    Overall rating

    starstarstarstarstarstarstarstarstarstar

    We love using Stamps.com for our business!! Super easy!

    What were the positives?

    Stamps.com has been a super easy way to ship products for our business. We ship domestic & International and have had no major issues with Stamps.com. In fact, they have saved us money on our Express & Priority packages 😀

    Any negatives?

    I'd like to see a feature that would allow us to keep the same customs info as we do many international orders that are the same items, weight, cost, etc. This would save us time so we don't have to keep repeating the same info over & over

    Overall

    Support has always been outstanding, professional & patient! 😀

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