Service Details

UPS Mail Innovations is a logistics provider and USPS mail consolidator with US domestic and international services.

Domestic shipments use the UPS network and US Postal Service to achieve fast delivery, and cost savings. A range of international options are available to more than 200 countries.

  • SaaS (Cloud Web App)
  • United States

Pricing & Trial

Contact the supplier for pricing.

From UPS | Claim Listing

Last updated on

12 Reviews

Average overall rating

Features

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Ease of Use

  • Stephanie

    Overall rating

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    Ease of Use

    Packages never arrive

    What were the positives?

    None

    Any negatives?

    They have lost so many of my packages. My kids birthday gifts were lost. I think people are stealing the merchandise. Why do companies use them. Not good customer service no stars really

    Overall

    Terrible, not trust worthy. Not reliable.

  • Sam

    Overall rating

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    Ease of Use

    Awful

    What were the positives?

    None.
    Seriously none.

    Any negatives?

    Everything. Speed of shipping. Lack of decent tracking. Updates few and far between. Packages always late.

    Overall

    I hate this service. It’s the worst one out there. Packages are said to be “handed to USPS” yet continue to show processing through the mail innovations facility for over a week. Parcels show as being in two different states at the same time so any accurate tracking is a joke.
    Items ordered arrive a week late at least.
    Awful.

  • Patrick eleazer

    Overall rating

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    Worst possible option

    What were the positives?

    There are none. They positively are the bottom dwellers of the shipping world.

    Any negatives?

    Everything, horrible pricing, horrible service. Packages take at least three times longer to arrive, if they arrive at all.

    Overall

    It's sad ebayers trust this service because all of the ones I know who use this company, have gotten poor feedback on speed of delivery..I can't see how anyone even uses these folks given the 1 star feedbacks I see all over the next. One 5 star review, was actually written up as a bad review. If you looking for a shipping partner, go the opposite end of this farce and you will do much better.

  • Erin

    Overall rating

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    Awful & useless

    What were the positives?

    None

    Any negatives?

    Package sits around for weeks with no updates; never delivered — complete failure.

    Overall

    Awful

  • Lori McConnell

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    This company deserves to have negative stars option

    What were the positives?

    Zip, zero, nada

    Any negatives?

    Everything about this place sucks. It should not even exist. Cheaper? I doubt it since if your retailer uses this service for delivery you will never buy anything from them again

    Overall

    Sucks!

  • Elsa

    Overall rating

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    Ease of Use

    Terrible way to transport anything.

    What were the positives?

    NONE

    Any negatives?

    Extremely late delivery. I could have driven to the place of origin to get my package in less time. Took 14 days to receive a small package, and it STARTED OUT in the DESTINATION CITY, went back and forth to 3 different regional places in opposite ends of the state. WORTHLESS service. Will demand FedEx for all future shipments.

    Overall

    NEGATIVE. DO NOT USE.

  • Jill

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    Terrible service—if only I could give it 0 stars…

    What were the positives?

    NONE

    Any negatives?

    Still waiting on a Christmas gift that should have arrived at least a week ago. Supposedly, the package is at the post office here in my city, but no one can verify that.

    Overall

    Think twice before purchasing from anyone who uses this service for shipping, particularly if you are expecting your purchase to arrive within a certain time period, or arrive at all, for that matter.

  • Mike

    Overall rating

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    UPS made a big mistake collaborating with the USPS

    What were the positives?

    might be cheaper for UPS, but I'm not sure about that. no positives for me

    Any negatives?

    more lost and delayed packages, almost impossible to track, deliveries that make it to destination do so more slowly

    Overall

    horrible system, need to get away from USPS

  • Pat

    Overall rating

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    Worst Shipping Option Available

    What were the positives?

    NONE

    Any negatives?

    Items go missing, no tracking updates, SLOW, no customer support, ITEMS GO MISSING!

    Overall

    There is no worse shipping method then innovations. The name sounds like an attraction at Disneyworld and makes you wait even longer! Ive had items shipped via innovations 2, one took over 3 weeks the other disappeared and neither UPS or USPS knows where it is or can help. UPS needs to go back to delivering their own packages and cut out the second party....

  • Joe B.

    Overall rating

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    Ease of Use

    Slow as could be

    What were the positives?

    Slick, yet false interface

    Any negatives?

    Super Slow, bad or incorrect tracking

    Overall

    It adds days to a simple shipment. My customers are pissed! And nobody can say for certain where my packages are.

  • KDD21

    Overall rating

    Ends up in a black hole

    The problem with UPS "Mail Innovations" is it's only innovative from the standpoint of its cost to UPS. It may drop the price for the shipping customer, but all this at the cost of the delivery customer who ends up with little information on what planet the package is on. What will happen is, when UPS hands the package off to USPS, USPS likely won't scan it at that point, because they'll often skip that step if they can-- at which point you've got no further information on it until it arrives somewhere where a parcel scan is necessary, likely only once it's delivered. So from the time UPS hands it off until it arrives (IF it does), it goes into a black hole. And in California, it appears that innovations packages will go to UPS in San Leandro, who will then transport them to Eureka, CA to hand it off to USPS, and Eureka is in the far north corner of the state, a couple of hundred miles north of San Leandro, which could easily be further away from the target address. USPS is then expected to take it from there-- at which point you can only hope it'll arrive and have no indication of when or where it is in the system. And then, who blames who if it doesn't arrive? Sellers that choose to use this method will then end up with a lot of negative reviews due to long delays or missing packages. Is it really worth it?

  • 1971Chevelle

    Overall rating

    Worst Idea Ever...

    I don't know who the genius is that came up with this lame idea, but they need to be fired. If you as a seller are so dang lazy that you can't be bothered to take something to the post office, please close your business down.

    This shipping service adds DAYS to the delivery time. If an item is actually mailed at a post office, it will arrive a minimum of 3 days faster than if you use the lame UPS Mail Innovations (and there is NOTHING innovative about this service AT ALL).

    UPS isn't even a good delivery service with their own system, and this one makes them look even worse. Do yourself and your customers a favor and stop using this service.

    The postal service WILL pick packages up at your business for free - just like UPS. The difference is that there will be no delay or added shipping time, because lame UPS is not involved.

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