Product Details
WidgetChimp allows you to remote control the design, layout and features of eBay listings using a fully responsive eBay listing template builder.
Use a drag and drop eBay template builder to select from over 24 widgets, change colour schemes, and rearrange listing templates at any time.
Also included is negative and neutral feedback alerts, standalone widgets to show customer reviews in eBay listings and more.
- SaaS (Cloud Web App)
Listed under:
Pricing & Trial
From $15.95 per month.
Trial Length:
7 Days
Integrations & Compatibility
- All eBay Websites
23 Reviews
Average overall rating
Features
Support
Ease of Use
Sarah
Overall rating
Features
Support
Ease of Use
Would be zero stars if possible
What were the positives?
There can't be any positives for a company that takes your money, give you a product that isn't working and then don't reply to your emails/support requests.
Any negatives?
No support. I literally have queries unanswered from 7 months ago. Can't update listings, change templates etc which makes WidgetChimp useless at the one thing it is supposed to be good at.
Overall
Do not sign up. At this point I don't even understand how it can be legal to charge for a working service when it's not provided.
dave smith
Overall rating
Features
Support
Ease of Use
horrible customer service BEWARE !!!!
What were the positives?
at first, easy to set up.
Any negatives?
ZERO response to any issues, absolute the worst customer service EVER. We are a power seller and were changing ALL our listings over, now we are out to dry with ZERO support .
Overall
Run as fast as you can stay away from these guys, we all spend too much time as it is dealing with stupid ebay, now this company has complicated our lives even more.
anthony joseph
Overall rating
Features
Support
Ease of Use
Really Really bad customer support
What were the positives?
Very easy to use when everything works
Looks really good compared to not having template
Any negatives?
Really bad customer support
Removed the widget on desktop for direct contact
Removing the templates are really expensive ( or time comsuming if you cancel )
They never give you the correct solution
Overall
Been using WC for about 4yrs an even tho i think it's quite limited, it does look good on your listings and can't argue with it's probably increased sales a bit.
But
But its very behind the competition. Ive started using a defferent template creator and it allows me to apply templates to new listings as i create and and im bulk. It also allows me to see changes straight away and not the next day.
But when i tried to remove the current templates so i could deploy the new, nightmare. Complete nightmare.
i have to employ a freelancer to go and manually remove all their listings. i think this is wrong. If i cancel my subscription, they should remove their templates but when you raise a ticket. no response. 2 weeks now waiting - both inside, then outside then back inside a subscription as had to get another template subscription from them as the listings looked sooooooo bad that only the desperate would buy from my shop.
Really bad and such a shame as started out well.
Their either in above their heads or then have moved on and can't be bothered. Either why this is not good for the paying customer.
Feel like ive been taken hostage
Giulio Ronconi
Overall rating
Features
Support
Ease of Use
No support, problems every month
What were the positives?
none
Any negatives?
There is a lot of different problems in a year, and absolutely no support. I always open ticket and i never been answered.
Overall
Worst template service ever.
Ben
Overall rating
Features
Support
Ease of Use
Would give them zero stars if i could!
What were the positives?
None what so ever! Appauling service! Charged me 3 times for one subscription!
Any negatives?
Loads!
Charged 3 times for one eBay shop subscription. They never answer the contact and support pages. Just please stay away from this company!
Overall
Stay away from this company! Absolute shambles!
satish
Overall rating
Features
Support
Ease of Use
Stay away from this company
What were the positives?
Stay away from this company
Any negatives?
No updates, Features not working. not ebay compliant.
Overall
I have not used my account for a while since it is not ebay compliant and found that they charged me 99 GBP without my knowledge. I immediately sent an email asking for a refund. They said they will give me a refund but after a month of waiting, I still haven't received my 99 back.
EbaySellerUK
Overall rating
Widgetchimp Ceased Trading?
We paid £100 For Subscription and can not access dashboard.
Only Apache 2 Test Page displayed.
Emailed Widgetchimp and Matt Ogborne but no response received.
Poor customer service, surely they should at least notify subscribers of issues.
I note other subscribers have had their queries ignored.
With no response and technical issue not resolved one can only assume they have ceased trading.
Instead of bragging about $60,000 in sales in less than 6 months, by basically dicking around, why doesn't Matthew Ogborne do the decent thing and refund his clients?
monkeybiz
Overall rating
unhelpful generic bot responses, not very helpful
Live chat support is terrible. Completely ticked me off and would never look back to widgetchimp. Nothing but monkey business from these guys. Wasted my time and didn't get anywhere with solving a simple login issue. Very unhelpful and slow to respond. Such a shame that the customer service is so unhelpful. Would have expected more from these guys. With so many other listing builders out there we found a much better, more up to date alternative in under 10mins. Avoid if you value your time. This was a total let down!
sales534
Overall rating
really bad
Signed up for widget chimp. Thought they would improve my ebay shop, they ruined it. So many errors, had to delete one part of the template to make it work on ebay. I tried to cancel which they eventually done, but when they removed, it left the extra descriptions.So now i have two descriptions on all my listings 600 plus. Avoid this company, not as easy to use, as they market it as the best thing to do and when you cancel you will get issues, customer service is bad. You cannot call them and takes ages for response.
Gehdina
Overall rating
Gone downhill fast since ebay changed its policy
What were the positives?
It used to be a brilliant pieces of kit...UNTIL.. ebay changed its active content policy in 2017
Now it is goinf downhill fast as there seems to be no new updates and it is still NOT 100% compliant with the new ebay rulings on active content.
We can no longer use it I am afraid.
Overall
Support was good, butt again, it seems that they no longer care aboutt customer requirements, keep telling us that things are still 'In The pipeline'.
dropshipsm
Overall rating
deceiving!!. not as advertised
What were the positives?
good enough considering the price...im new ebay droppshipper and just starting out.
Any negatives?
update website.the features listed in their website is not available in the actual template. wasted a lot of time building and working on template until i found out that the feature i need not work. no drag and drop no widgets just one layout available
Overall
support are helpful and willing to answer question
Ant_dtservicing
Overall rating
used to be good
What were the positives?
It was a great ebay listing template. Very good user interface. Very impressive results and cost effective. Sadly following the ebay updates re: secure content it no longer works correctly.
Any negatives?
Communication during the ebay update period could have been better, there was radio silence and this caused a lot of concern. Customer support could have been better, often you get the impression that the person answering the emails does not actually know how the product works. The related items could have been better, letting users customise what items were shown.
Overall
Not great sadly, I think when WC launched, the product and support was good and WC was IMHO a smaller company and so therefore more personal. As it has gotten bigger, the support has pretty much plummeted as evidenced by 1. our personal experience (waiting months for support ticket updates/resolution), and 2. the poor negative reviews WC now gets online on forums and ebay chat boards.
Will it turn round?
I do not know, and in conclusion I do not know if it needs to - as ebay becomes more standardised and less customised, there is not as much need for unique templates (SAD :((). However, if WC can get back on top of the functionality and offer video then I think it could be a great product again. Like most companies, when you grow and get cocky it takes a reality check to actually stop what you are doing, strip it back and focus on the core basics. Like Chris said, remember where you started and do it well. Do not take on too much, just be the best at what you do.
msmith3567
Overall rating
Not as good as Version 2
Used this app since 2015 for 2 ebay stores but had to leave last week and go for a better company that is complaint to new ebay updates. Without other layout options the template looks generic and similar with other sellers. I was hoping they will continue to improve the new version but it stayed the same after few months. Matt neglected this app. it was good and competitive before.
Never had any issue with customer service though, I always get raul when getting help in chat. They also give refund refund without any hassle.
NT3110
Overall rating
Solution now almost useless
6 months ago the product had value, now it has very very little.
The active content policy changes at Ebay necessitated the product to adapt and evolve, it hasn't. It has completely regressed to a very basic template editor with no sign of the lost functionality being reinstated.
Customer service via live chat is rude and useless, tickets are simply not responded to.
When I suggested they had issues and that the Ebay changes weren't actually the fault of their customers (who continued to pay the same amount each month) I was told I should be grateful for the functionality I once had, which had been added for free.
Look elsewhere, I am..
Hooman
Overall rating
Very Disaapointed
Very poor customer service in the past few months. Rude and unwilling to help with issues. Stay away. :(}:(:?:
I paid a full year subscription and in the beginning, they were good but recently they have had nothing but trouble and aren't willing or able to fix issues with their software.
They keep telling me to open a ticket which I do and they temporarily fix the issue and then it happens again.
I do NOT recommend them at all. If you haven't already paid them, I recommend looking for a better provider.
kbryant
Overall rating
WidgetChimp
It used to be really good but they haven't adapted well to the new eBay active content policies. They've had enough time to do this. All their rivals seem to have adapted without any problems. Enquiries by tickets now get ignored and the live chat is beyond useless. Have to agree with a previous reviewer, I found them quite rude. Looks like Matt and the team have given up on Widgetchimp to concentrate on other ventures, which is a shame. Currently looking at leaving. Can anyone recommend something similar?
A not very happy customer
Overall rating
OK products, Slow Updates, Stupid Customer Service
It is easy to use, that is why I chose it at first place, it is straightforward and easy to master, however, when ebay made the decision to block all active contents, their new templates seem very dumn, few options and you have to RE-APPLY EVERY SINGLE LISTING, that is pain in the ass!
Also, it sometimes take long time to reload and updates
Customer Service are especially rude and unprofessional.
Also, they still charge me monthly when I made annual subscription, good thing is they are willing to refund
Hector85
Overall rating
Not eBay Compliant
I signed up for widgetchimp and was pretty excited at what they offered. It actually works like advertised. Problem is I looked over the HTML code they have you insert into your listings and see that its completely in violation of eBay's listing policies.
What widgetchimp uses is a known workaround of calling in a remote script using a VAR tag. Calling in remote scripts is completely against eBay's listing policies. To quote eBay;
"http://pics.ebaystatic.com/aw/pics/icons/iconNotAllowed_25x25.gifCalls remote scripts and pages automatically, such as JavaScript "includes" or "iframes.""
eBay also states;
"Any attempt to disguise the intention or function of a listing's source code when using either HTML or JavaScript is a violation of eBay policy."
You can see eBay's policy for yourself here:
http://pages.ebay.com/help/policies/listing-javascript.html
So not only do they call in a remote script, but they use a known method of attempting to disguise it in order to circumvent eBay's filters.
I only write this to warn widgetchimp users that this is not a compliant app and its bound to land eBay accounts in hot water at some point. You've been warned so use at your own risk!
Reply from Matthew Ogborne
Howdy @Hector85,
Thanks for your query, I appreciate it.
The method being used to provide the finished listing template is inline with the approaches of the other, older eBay certified design companies.
I do appreciate this may feel like a grey area for you, however if the first line of their policy was strictly enforced word for word "Calls remote scripts", out of the appx 95M eBay listings across the globe, a good 35-50% of them would be directly impacted, most of which from the largest sellers.
Also note the source code of the templates are not obfuscated or include any hidden functions that disguise the purpose of them.
Nor do we use includes (the "include" statement to be precise), the replace function (which can redirect a browser to another location), the dropping or reading of cookies from eBay pages or iframes, all of which can be readily abused in the wrong hands or with miss-intent.
Note: The use of iframes is useless now thanks to updated cross-site scripting restrictions on all modern web browsers (this was the most dangerous one of them all).
It's the reason why we have to use the old YouTube and Vimeo embed code to stay compliant with eBay and actually make them work for desktop browsers and why these widgets don't show in the eBay mobile apps, they don't support the object/flash tags.
Hope that helps,
Matt
Bigian13
Overall rating
Fantastic product and great support
We started using Widget Chimp around 6 months ago due to problems with another template provider.
It could be coincidence but since using them our sales on eBay have increased by around 50%.
The templates are easy to set up and if you do have a problem the customer service is excellent.
Add to this the low monthly cost and I would tell everybody to give them a try and see what happens.
Bedrooms Plus
Overall rating
Game changing software
We came across widget chimp around 6 months ago and spoke directly with Matt the founder of the company. We signed up to give it a try and we were absolutely amazed at how simple it is to use. The features are fantastic. The design possibilities are endless and the support although rarely needed is superb.
See how we applied our design here: http://www.ebay.co.uk/usr/bedroomsplus
Keep up the outstanding work Matt and the guys at widgetchimp.
sales734
Overall rating
Just the job, will be using this for a long time
Great template biulder easy to use, iphone, tablet etc friendly. Great support from Matt and his team.
micah
Overall rating
We have the best looking listings in our niche...
WidgetChimp undoubtedly gives us the slickest appearance for our product listings, above all of our competitors. The support is fantastic as well!
Evolved2Revolve
Overall rating
An eBay sellers dream!!!!
Fantastic template builder, easy to use, fast working and the greatest way I've found to have our listings look professional and attention grabbing. Also incredibly well priced over that of other template builders.
We run 2 eBay business accounts and the 1 yearly cost covers listings for both accounts. Given the cross product promotion, great level of photos and details available we are sure the cost will easily be offset against the increase in sales and larger basket quantities over the year.
Put simply if you use eBay as a business seller then get on board with this. Fantastic bit of kit with an incredibly helpful support system.
Reply from Matthew Ogborne
Howdy José, Ian & Andy,
I'm Matt the founder of WidgetChimp.
I built WidgetChimp & the responsive template builder "for me, if I was you". If that makes any sense 😀
Now that Christmas is over we can move more quickly with updates. If you have any suggestions, good, bad or ugly do let me know via the help tab inside WidgetChimp, I'd appreciate the feedback.
Matt
PS. Ian, thank you for the review!