Feedback & Reputation: The Ultimate Guide
In this post I’ll take an in-depth look at the seller feedback, reputation and performance systems on eBay and Amazon. I’ll cover how they work, why feedback matters, and how to be efficient at managing and improving your reputation as a seller.
Common Mistakes Made By Marketplace Sellers
Learning from your own selling mistakes is incredibly effective, but it can be an expensive form of education.
It’s nearly as good to learn from other sellers’ mistakes – you can feel their pain, but don’t have to share it. So I asked a dozen experienced sellers, consultants and suppliers what they often see online marketplace sellers doing wrongly, and what tips they could share so others could avoid the same pitfalls.
Systems Thinking for Online Sellers
Everything in your business is connected. Everything that happens has an effect on at least one other thing, positively or negatively.
For example, if you invest in fast order processing then your customers will get their orders more quickly. They’ll be pleased that they bought from you, and more likely to buy from you again. They’ll also be more likely to give you good feedback, which helps convince others to buy from you.
That’s the essence of Systems Thinking – understanding how your business works as a whole. In this post I’ll explain how to use Systems Thinking in your business to help uncover problems and find new opportunities.
The World’s Top eBay Sellers
For this post I’ve pulled together a big list – a very big list – of the top 1,000 eBay sellers worldwide. If you want to get straight to the data, here’s a jump down to the full list. An extract of the top ten is right here.