Urban Seller connects to multiple ecommerce accounts such as eBay and Amazon. Customer emails then come into a single platform so they can be managed without switching between marketplaces. Urban Seller helps increase productivity, and deliver a high quality customer experience. Sellers can spend less time on customer service, reducing costs and growing sales.
3Dsellers is an all-in-one solution offering a full range of automated eBay tools for sellers. 3Dsellers helps sellers design, manage, monitor and develop their online business. Marketing tools: Listing Designer, Feedback Reminder, ThankYou Emails (eBay email marketing software), Webstore, Facebook Store, Store Designer, Video Maker and PDF Catalog. Management tools: eBay Listing Software, CRM & Helpdesk, Inventory Manager, Shipping Tracker, Export CSV, Image Editor, GTC Automation.
Replyco is an all-in-one customer service tool that integrates with channels including eBay, Amazon and Shopify, centralizing messages and helping ecommerce businesses to improve response rates. Features include automated message organization, auto-responders, message auto-assignment and priority settings. Replyco allows users to respond to messages quickly with email templates, providing one-click access to order information, and processing eBay returns and refunds. The system provides detailed reporting so performance can be monitored.
eDesk helpdesk integrates with all major ecommerce marketplaces, shopping carts and social channels, to help sellers grow their online business and scale their customer support strategy.
ReplyManager is an email management tool that combines eBay integration and multi-channel support with features to improve response rates and simplify message management. - Integrates with eBay My Messaging, Resolution Center & After-Sale Returns/Cancellations - Supports multiple channels (Amazon, your website & more) - Automatically routes & prioritizes email - Standard replies & auto-responders create timely responses - Provides detailed reporting - Integrates with Linnworks & ChannelAdvisor
ChannelReply is a cloud-based SaaS that connects popular CRM software (Zendesk and Desk.com) with major ecommerce marketplaces (eBay and Amazon). It transforms customer messages into threaded and organized support tickets complete with order information, providing sellers with a full marketplace CRM solution.
Subivi is a CRM (helpdesk) that helps eBay sellers manage their customer support operation, without any need to open eBay or additional information sources. Subivi has advanced automation tools, and full eBay support features including returns and cases. It provides a single inbox for multiple eBay accounts, quick-replies and pre-saved Templates, auto-translation and a complete view of customer data.
Cloud Conversion CRM is a CRM (customer relationship management) app for online sellers, running on Salesforce.com. Cloud Conversion CRM enables Amazon Marketplace and Amazon Webstore sellers to manage customer service and support from a single source. It automatically syncs Amazon orders, emails, products, shipping details, and customers to Salesforce, and includes analytics to help retailers understand profitability.
nChannel's Customer Experience Management (CXM) app manages customer support operations including real-time inventory data, order status and updates, integrated customer profiles, and dynamic item return processes.